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HOW IS OUTSOURCING FUELING THE OIL & GAS INDUSTRY?
Esteban Herrera, COO, HfS Research Reetika Joshi, Contributing Analyst, BPO Strategies, HfS Research
The oil and gas industry is, arguably, the most economically important sector in the world as it meets more than twothirds of the global energy demand. This industry has been facing challenges such as declining production, rising consumption, and low reserves. The focus of the industry is now on cost containment as the global economy emerges from the recent financial crisis. As a result of the current scenario, there are opportunities for service providers in this domain to offer industry-specific solutions across the entire oil and gas value chain. The major points of discussion related to outsourcing in the utilities industry, as discussed in this report, are mentioned below:
» Key challenges facing the industry include high price volatility for oil products, a shortage of talent, aging
infrastructure, and constantly changing compliance requirements. Increased activity in the upstream segment is adding to the high capital costs of oil exploration projects. There is constant pressure to maintain profit margins and enhance shareholder value in the downstream segment.
» Cost containment is the biggest driver for outsourcing. Other benefits include increased efficiency, fewer errors,
better relationships with suppliers and vendors, and a greater use of technology for exploration and refining, leading to lower costs.
» Popular outsourced services include energy trading and risk management (ETRM), supply chain management,
enterprise asset management, ERP platform integration, IT Infrastructure, and retail automation solutions. Interspersed with these services are horizontal type offerings such as Finance and Accounting, and Human Resource outsourcing. An increased focus on engineering has entered the outsourcing space with services such as product design and automation for both upstream and downstream companies.
» Major industry trends include companies moving towards a digitally integrated oilfield set-up which involves
collating all data from various sources onto a common platform, a slow changing focus towards alternative sources of energy such as bio-fuels, and a renewed interest in energy trading in order to reduce risks and increase efficiency in trading options.
© 2011, HfS Research, Ltd | www.hfsresearch.com
How Is Outsourcing Fueling the Oil & Gas Industry? May 2011
Table of contents
Oil and gas industry review
The global picture Key industry challenges
Building a case for outsourcing
Cost – a driving factor Easing price volatility issues Meeting training needs for the new workforce Infrastructure upgrades Addressing policy compliance Key takeaways
6 6 6 7 7 7
Current outsourcing scenario in the energy industry
Types of oil and gas companies Popularly outsourced services in the oil and gas industry Latest deals
8 9 12
Key Service Providers
Major industry trends Moving toward the digital oilfield era Diversification into renewable sources of energy Energy trading is back in the limelight
14 14 14 14
Appendix About the authors About HfS Research
15 19 20
© 2011, HfS Research, Ltd | www.hfsresearch.com
from the geological aspects to the latest technologies involving offshore drilling techniques. with the first oil wells in Russia.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Oil and gas industry review The oil and gas industry is facing the challenges of rising demand. which moves crude oil and natural gas from exploration points on land and platforms in the ocean to refineries. refining and manufacturing. The oil and gas industry has its origins in the late nineteenth century. marine and service segments are also commonly referred to as the midstream segment. and controlling operating costs. including port operations. refining and other operations. drilling. and maritime fire fighting. HfS Research divides the industry into five segments: » Upstream: The upstream segment involves the exploration and production of oil and natural gas. » Marine: The marine segment involves all aspects of transportation of petroleum and natural gas by water. HfS Research. meaning that these two markets go hand in hand. Energy is a generic term for all industries involved in the production and sale of energy. and the United States. and design engineering support for exploration. © 2011. and the transportation of the final products to service stations and retail outlets. supplies. including extraction of fuel. which still constitutes the bulk of the global energy market. Worldwide.hfsresearch. and then to distribution terminals. oil tankers. More than two-thirds of the global energy demands are met by this industry. The pipeline. Ltd | www. » Pipeline: This segment covers the pipeline network. » Service and supply: This segment covers the companies that provide equipment. This short report focuses on this industry. diminishing reserves. which process barrels of crude oil. services. Europe. as the diagram below illustrates. infrastructure and development projects depend on oil and gas. » Downstream: The downstream segment includes the major refineries.com 3 . and distribution. The discovery of oil in the Middle East and other parts of the developing world quickly transformed this sector into an internationally critical industry.
HfS Research. 2011 The global picture The Middle East dominates proven reserves of oil and gas. Governments around the world own and control the majority of oil resources. In spite of all the imports. The second largest producing region is North America. © 2011. and South America. and has fostered increasing concern about the security of energy suppliers.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Exhibit 1 Segments of the oil and gas industry Source: HfS Research. where private landowners play an important role and receive the royalty payments that flow to governments elsewhere. the USA remains the third largest producer of oil. with more than two-thirds of the world’s current reserves. In the US.hfsresearch. Oklahoma. Ltd | www. Major imports come from Canada. This has led to increases in oil imports. followed by Africa. Texas. New Mexico. The major offshore fields lie in the Gulf of Mexico. Nigeria.com 4 . Since peaking in the late 1980s. Saudi Arabia. after Russia and Saudi Arabia. and California. and Venezuela. oil production comes from a mix of land and offshore locations. Mexico. while land production is dominated by Alaska. The greatest exception is the US. which results in significant geopolitical importance. the US has seen gradually declining domestic oil production.
west of the Shetland Islands. such as investment banks and hedge funds – outside the oil industry – has made these trends harder to predict. natural gas. Even more challenging though. both in oil wells onshore and offshore oil rigs. the industry has been characterized by rising consumption of oil products. Key industry challenges The global dependency on oil and gas. started pilot pumping in 2010 and is expected to reach full-scale extraction by 2013. and other hydrocarbons. Limited educational opportunities and a relatively unskilled labour supply are resulting in a huge skill gap in the human capital requirements for these companies. controlling costs has become a major challenge for the industry. Processes in these companies are inflexible and still not fully automated. and may even prompt them to join the “Organization of the Petroleum Exporting Countries” (OPEC).How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Almost all of the UK’s oil and gas production comes from offshore. Lack of documentation and © 2011. As of 2010. Companies are increasingly investing in training and knowledge management activities to help transfer knowledge to the younger generations entering the industry. and in the English Channel. Unlike. Petrobras. A large part of the infrastructure has not changed much for the last few decades. and processing plants. Some energy analysts say that oil price trends can no longer be explained simply through supply and demand. is possibly the third largest known oil reserve. » Uncertain energy policy: Constantly changing government regulations and compliance requirements in conducting overseas business complicate matters for energy companies. such as refineries. and it is estimated that the world’s oil reserves are being depleted at a rate of 2.1 percent a year. refineries.hfsresearch. Ltd | www.com 5 . there is an urgent need to retire and replace these components with newer assets. In the downstream segment. drilling rigs. owing to the enormous asset size and complexity of the equipment in the field. The UK is the fourteenth largest producer of oil in the world. yet there’s a need to be global in execution. and this is resulting in larger and more complex projects such as oil wells. and IT systems. is the younger workforce’s lack of interest in the industry. Adding the recent severe economic downturn to the picture. This will eventually lead to Brazil joining the list of major oil exporters. and low reserves. HfS Research. and in gas well into this century. and the uncertainty regarding its future make this industry arguably the most influential market on a global scale. Growing demand for oil and gas is leading to increased activity in the upstream segment. which occurred off the coast of Brazil in 2008. The production capacity is expected to reach its peak by 2014. The most recent major find. with more than 350 oil fields in the North Sea region. the world production of crude oil. In recent years. Increasingly speculative behaviour by influencers. there is constant pressure to maintain profit margins and enhance shareholder value. OPEC is an intergovernmental organization of twelve developing countries which constitute major oil exporters. As the infrastructure wears down. declining crude production. Other fields have been discovered in the Irish Sea. the USA. The national oil and gas company. involving high capital costs. » Talent shortage: The imminent retirement of close to half the industry workforce over the next decade has added a new area of concern for oil and gas companies. Other challenges for the industry include: » Price volatility: Constantly fluctuating prices in the international energy market make it extremely difficult for management in these companies to forecast sales figures and manage profitability targets. It is expected to remain self-sufficient in oil until 2016. its increasing importance powering all levels of the economy. was 87 million barrels a day. » Aging oil and gas infrastructure: The energy industry is heavily dependent on large amounts of physical assets. the UK oil and gas industry has been self-sufficient since the 1980s.
but it is a challenge that outsourcing providers can help address. The global model will also allow companies to analyse and forecast trends in this volatile market. and share ideas and innovative methods to improve business. This will allow various centers and departments across geographies to capture and disseminate information effectively. Global process design and implementation is a challenge for an industry that has been notoriously decentralized with vehemently independent business units. fewer errors. which will help improve production. To prepare for a possible shortage in quality talent. HfS Research. The challenge is. Cost – a driving factor Cost containment remains the biggest challenge for most companies. of course. understand and capture best practices from their retiring workforce. whereby all the processes are aligned across all locations. and HR. companies are now looking at the second phase of streamlining their business processes. increased efficiency. This involves collaboration with technology-led service providers to implement integrated digital field management systems. After implementing industry standard ERP platforms. the value proposition of outsourcing has to be about speed. F&A. The benefit of this offset will allow companies to concentrate their hiring and training needs on the core engineering and production workforce requirements. In mature areas such as IT. Major benefits include lower costs. Downstream. © 2011. and back office billing can be offset by outsourcing to low cost locations in partnership with trusted service providers. Given the capital expenditure required in the upstream business. and better supplier/vendor relationships. the outsourcing industry can ease the pain of the retirement crunch just by supplying competent professionals to replace the retiring boomers. and generally reducing risk in a business that is all about risk. companies are transferring some of their core business processes onto an online global model. shorten their learning curve. there is constant margin pressure and business units are usually happy to capture the “natural” savings from outsourcing. Ltd | www. mainly due to post-recessionary effects and rising capital costs. These non-core functions such as human resources. the entire back office budget is like a rounding error.hfsresearch. and automate them using process models. greater use of technology for exploration and refining.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 process repeatability. effectively mitigating some of the risk caused by the energy workforce shortage. making fewer mistakes. Building a case for outsourcing We’ve outlined how oil and gas companies are facing serious challenges in gearing up for the next generation in their industry. downstream businesses. The result is an interesting new set of offerings that service providers are working on. Here. and an overall lack of agility can pose huge risks towards making operational changes at high costs. to help the next generation of workers learn from past experience. Meeting training needs for the new workforce It is estimated that as much as 50% of the energy workforce will retire by 2017. to find an outsourcing solution that meets the needs of both sides of the business. finance and accounting services. reduce exploration costs and improve the safety of operations.com 6 . such as labor arbitrage and improved effectiveness/efficiency of business processes. Cost is managed very differently in the upstream vs. organizations have started to document existing business processes and tasks. Easing price volatility issues To mitigate the effects of uncertain prices. Let’s explore how outsourcing can ease the growing pains for a large section of the market.
software and physical assets. greater use of technology for exploration and refining. Applying for permits and monitoring the progress of implementations can involve high costs. the service provider will be responsible for managing processes across all locations for compliance tracking and regulations monitoring. HfS Research. the Clean Air Act. They will also help optimize the application processes for obtaining various licences and permits needed as per local rules and regulations. This model of collaboration helps energy companies increase their efficiency and lower maintenance costs. Ltd | www. and increase profitability in the long run. as more than two-thirds of the world’s energy demands are met by this industry. to new equipment deployment. Enterprise architecture platforms are being developed to effectively maintain and protect valuable capital infrastructure. which forms the core foundation of this industry. and expand components. » There are five segments in this industry – upstream. and the EU IPPC Directive are some of the many regulatory issues that oil and gas companies are facing. Lean and agile operational methods are forcing companies to invest in sleeker and more efficient infrastructure setups. and uncertain energy policies.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Infrastructure upgrades Service providers are identifying areas within the current infrastructure setup to upgrade.1 percent a year. marine. downstream. © 2011.hfsresearch. and better supplier/vendor relationships. replace. Once implemented. including IT setup and managing third-party relationships. Addressing policy compliance The constant changes to the increasingly complex local and international energy policies can hamper growth for oil and gas companies.com 7 . fewer errors. » Key industry challenges include high price volatility. » Production capacity of oil is expected to reach its peak by 2014 and it is estimated that the world’s oil reserves are depleted at a rate of 2. aging infrastructure. talent shortage. Regulations such as the Kyoto Protocol. service providers are responsible for running all infrastructures. While oil and gas companies retain ownership of all hardware. These areas cover everything from system upgrades. and service and supply. ISO 14064. which will reduce process leakages. Key takeaways » The oil and gas industry is one of the most important sectors. to customer delivery models. Service providers are increasingly helping the industry predict and prevent financial and environmental risks with services such as compliance management and permit management. » Major benefits of outsourcing include lower costs. pipeline.
The supermajors include BP (UK).5 2. 2011 Saudi Arabia Iran Mexico Iraq USA UK China UAE Kuwait Venezuela 2. million) 8.5 2. » International Oil Companies (IOC). Ltd | www.9 2.5 2. ExxonMobil Corp. Types of oil and gas companies The global oil and gas market comprises two broad categories of companies: » National Oil Companies (NOC). ConocoPhillips Company (USA).8 2.com 8 .3 Saudi Aramco National Iranian Oil Company Petroleos Mexicanos Iraq National Oil Company ExxonMobil BP CNPC (PetroChina) ADNOC (Abu Dhabi National Oil Company) Kuwait Oil Company Petroleos de Venezuela Source: HfS Research. Chevron Corp. fully or majority owned by a national government.3 2. non-state-owned energy companies. Major NOCs include Saudi Arabian Oil Company (ARAMCO) and Petrobras. are the six largest. (USA).3 2. HfS Research. and Total SA (France).How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Current outsourcing scenario in the energy industry This section discusses the various types of companies in the oil and gas space. (USA). popularly outsourced services.hfsresearch.2 © 2011. also called supermajors. Royal Dutch Shell plc (Netherlands-UK).2 3. Exhibit 2 Largest energy companies by crude oil output Company Country Output (barrels per day. in Brazil. and a snapshot of the latest outsourcing deals signed in this market.
Ironically. which account for only 23% of the world’s oil reserves. Major providers are looking to service all components of the oil and gas industry value chain.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Exhibit 2 shows that the largest companies are dominated by NOCs. 2011 © 2011. Popularly outsourced services in the oil and gas industry Services outsourced in this industry mainly cater to all three segments – upstream. and downstream. with just ExxonMobil and BP representing the IOC category.hfsresearch. the moniker “Big Oil” refers to publicly listed IOCs. midstream. The increasing criticalities of price volatility and complexities of energy policies have added domain consulting services to the outsourcing landscape.com 9 . Ltd | www. HfS Research. Exhibit 3 Popular outsourced services across the oil and gas value chain Source: HfS Research. There is a strong element of engineering and product design mixed with ITO and BPO solutions. The remaining 77% lies in the hands of state owned National Oil Companies.
The need to upgrade and expand infrastructure has added services such as equipment design. the management of pipelines for natural gas is gathering popularity among service providers. procure to pay. Oil and gas companies are looking to standardize and streamline their applications and processes across a single network globally rather than have multiple systems and services in different locations. In the midstream segment. as part of the overall product design services. operations support. order management. and help in procuring distributors for the companies. compensation and benefits. in addition to business consulting support. This is done by ensuring complete coordination between the decision makers and the trading process. Among industry-specific services. application development. Ltd | www. and data support. control and instrumentation. working capital management. The horizontal services include: » Finance and accounting – Order to cash. Companies involved in distribution are seeking help from service providers to select storage units. and design-automation support. » IT applications and infrastructure outsourcing. training development. and speeds up the entire decision making process for energy trading activities. » Back office services – Clearance and settlements.hfsresearch. The purpose of ETRM is to minimize risk in the entire energy trading process cycle. has created demand for services such as ERP installation and maintenance. and the increasing emphasis on technology and innovation. access efficient means of gas distribution. an important emerging solution is Energy Trading and Risk Management (ETRM). © 2011. An increased focus on engineering has entered the outsourcing space with services such as product design and automation for both upstream and downstream companies.com 10 . The enormous scale and size of the oil and gas companies. piping and layout design. HfS Research. The discussion on outsourcing in this industry would not be complete without mentioning the support offered by IT companies and the role they play as systems integrator. This reduces any error scope which may happen due to manual intervention.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Service providers are adopting a global delivery model to ensure an integrated end-to-end network of operation centers with a range of BPO and ITO services. » Human resources and learning – Performance management. and by integrating all trading related data with the company’s enterprise and supply chain solutions.
HfS Research. 2011 © 2011.000 per year Solution Benefits accrued Source: HfS Research. the company cited the following as some of its benefits: 13 of the 20 steps were identified as non value added steps and eliminated Efficiency enhancement of over 100% leading to lower investment costs and order creation assets Savings of USD 791.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Case study: Infosys provides POM solutions to a leading Oil and Gas major Business challenge The client. Group Allocation methodology was then used to reduce the service queue and avoid load imbalance in the POM process As a result of this partnership. duplication of quality checks) with inappropriate load balancing (idle time due to varied time requirement of process steps) leading to bottlenecks in productivity Infosys implemented lean technology to identify all the non value added steps in the process. Their existing system had multiple non value adding steps (e. These steps were then either automated or merged with other links to shorten the overall process. Ltd | www.hfsresearch. a leading Oil and Gas company wanted to revamp their purchase order management (POM) creation process for materials and services.g.com 11 .
Tenure: NA Value: NA Tenure: 5 years Value: $12 million Tenure: 5 years Value: $4 billion September. T-Systems – Manage data center support. Provide HR support for administrative and employee benefits. July. 2009 DCS ExxonMobil Manage overall invoice processing and accounts payable services. Tenure: 5 years Value: NA September. TCS – Manage energy trading operations. Infosys. HfS Research. 2008 PWC Kuwait Petroleum Corporation Royal Dutch Shell Manage supply chain and logistics support.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Latest deals The following table captures some of the significant outsourcing deals in the oil and gas industry over the past five years. 2008 T-Systems. AT&T.com 12 . Infosys – Manage and operate certain business systems. 2009 BP IBM – Manage enterprise applications and integrated service desk operations. 2011 © 2011.hfsresearch. Wipro Client Key processes Core details September. EDS – Manage desktop and helpdesk support. Manage finance and accounting services and back office finance operations. TCS. 2005 Accenture Talisman Energy Source: HfS Research. EDS AT&T – Manage network and telecommunications. March. Ltd | www. Exhibit 4 Latest oil and gas outsourcing deals Date signed Service provider IBM. 2007 HP-EDS Total SA Tenure: 4 years Value: $8 million Tenure: 10 years Value: $140 million January. Wipro – IT applications development and maintenance services.
2011 © 2011. Exhibit 5 Key service providers in oil and gas outsourcing Name of provider Accenture Aegis Capgemini Cognizant CSC HCL HP IBM Infosys TCS Wipro Source: HfS Research. A detailed version of this list is appended at the end of the report.hfsresearch. Ltd | www.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Key Service Providers The following table lists the key service providers in the oil and gas outsourcing market.com 13 . HfS Research.
There is also greater focus on managing end-to-end components along the industry value chain. drilling. but it also involves a huge amount of investment in talent and capital. employees. Moving toward the digital oilfield era A new concept. Major players are opening laboratories and centers of excellence to promote inter-disciplinary studies in this area. Management of this data is very important. and reservoir management.hfsresearch. This new digital information is created by real time data gathering systems. data control. This will allow the oil and gas sector to share ideas and information with clean technology sectors to offer cheaper and more eco-friendly options for fuel in the future. Energy trading is back in the limelight The collapse of Enron and the ensuing energy crisis in the US forced many players in the industry to ramp down their trading operations in order to reduce exposure and risk in the financial markets. Oil and gas companies are struggling to manage the increasing amount of data that is being generated on a daily basis from all domains such as exploration. There is an element of skepticism though. The essence of the digital oilfield is to integrate all the data from various sources onto a common platform. namely the Digital Oilfield. HfS Research. Service providers are joining this effort by increasing research and service capabilities in this domain.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Major industry trends Oil and gas companies are currently facing a combination of opportunities and challenges. and to provide processed actionable information to the correct users in the company. During this period. Aspects such as regulatory compliance. We are now experiencing a gradual increase in trading activity. regulations became more stringent.com 14 . and exploring the long -term viability of ethanol as a commercial fuel. This section focuses on the current trends that are impacting the oil and gas industry. and companies started to pay more attention to risk control and asset optimization. Diversification into renewable sources of energy With uncertainty looming over the future of petroleum – with depleting reserves and increasing demand. oil and gas companies are slowly shifting focus to alternative sources of energy such as bio-fuels and geo-thermal resources. automating design. operations. efficiency in trading options. Research is being done by the US federal government to bridge the gap between fossil fuels and renewable energy by tapping into low temperature geothermal resources in America’s oil and gas wells. © 2011. often supported by leading IT service providers. and modelling/simulation tools. Service providers are actively developing these solutions. Ltd | www. but can act as a support base for the oil and gas industry. Companies are moving towards a global model which will synchronize their business processes across diverse working environments. and increasing the focus on alternative sources of energy. including streamlining processes. as most of these companies do not believe that alternative sources can be a mainstream business. a radical departure from how most have operated previously. finance. is becoming prominence in the industry. and master data alignment are crucial for a company to minimize risk and make the right choices in this highly volatile market. as it not only leads to better decision-making. containing costs.
com 15 . Ireland Contact center Billing and payments Debt collection Back office billing Finance and accounting HR Learning and development Procurement Founded the Accenture Global Energy Board. Australia. India Finance and accounting Supply chain management Sales management Receivables and collections Meter operations and billing Customer surveys and email support Operations in three countries – USA. Has over 20 years of experience in this sector.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Appendix Key service providers in oil and gas outsourcing Name of provider Accenture Headquarters Oil and gas service areas Key insights Dublin. technology and outsourcing services.hfsresearch. Aegis Mumbai. HfS Research. Strong near-shore/onshore capabilities for traditional BPO services. Ltd | www. Has an extensive global delivery network with centers in five continents – Asia. Provides an oil and gas Center of Excellence to offer consulting. © 2011. North America. whose members comprise directors of leading energy companies. South America. South Africa. France Asset lifecycle management Supply chain optimization Finance and accounting Retail and distribution support IT support Operational performance improvement Capgemini has over 200 oil and gas clients in more than 30 countries. Europe and Africa. Capgemini Paris. and whose purpose is to open a forum to discuss major energy issues.
New Jersey Supply chain management CRM ERP support Data management Offers high value ITO services such as data warehousing and business intelligence solutions.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Name of provider Cognizant Headquarters Oil and gas service areas Key insights Teaneck. Robust background in engineering design and automation services. India Customer care and billing Work and asset management Content management Engineering and automation Supply chain management Strong capabilities in ERP services since acquiring Axon. Virginia Systems integration Application management Data center operations IT infrastructure support Carbon managed service Offers a unique solution for oil and gas companies to reduce their carbon footprint and ensure regulation to the EPA 40 CFR Greenhouse Gas reporting compliance.hfsresearch. Focuses on next generation business intelligence solutions with an emphasis on cloud computing modeling. USA Business intelligence Procurement Finance and accounting ERP support IBM Armonk. HCL Noida. HfS Research. HP Palo Alto. New York. India Business process management IT support Workflow management Business intelligence Regulatory compliance support Application management Offers a vast range of industry specific IT tools and services for all segments of the Oil and gas value chain. a UK based transformation consultancy in 2008. in addition to traditional BPO services. CSC Falls Church. Has opened a dedicated Centre of Excellence in Norway for the oil and gas industry.com 16 . Ltd | www. © 2011. Has over ten years of industry experience.
Ltd | www.000 consultants and has completed over 100 engagements in the oil and gas industry. HfS Research. Strong delivery model consisting of on-site. TCS Mumbai.com 17 . India Finance and accounting HR support Order management Procurement Digitization and document control Data quality and master data management Knowledge services Offers a robust end-to-end data management framework. India ERP support Risk management Supply chain management Design automation TCS has over 2.hfsresearch. © 2011.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Name of provider Infosys Headquarters Oil and gas service areas Key insights Bangalore. offshore and nearshore support across twelve delivery centers in eight countries.
Morocco. Wipro will use its new positioning for making further inroads in the Upstream space and to offer end to end O&G services. 2011 Serving O&G majors in 25+ countries including US. including all of the Top 6 Majors. Poland. Ltd | www. Petro-technical Global Data Management and Petroleum Application Services. Brazil. © 2011. Russia. UK. etc. especially in the areas of Digital Oil Field.com 18 . Uganda.hfsresearch. France. South Africa. China. Qatar. Australia. Kazakhstan. Netherlands. HfS Research. Nigeria. Corporate Functions HSE/Green IT Security Learning SoX Compliance Support/ Maintenance Trading End to end automated test suite for ETRM systems System Support and Maintenance for mission critical ETRM apps Investment Analytics Source: HfS Research. Wipro and SAIC combined have 40+ O&G customers. Canada.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Name of provider Wipro Headquarters Oil and gas service areas Key insights Bangalore. India Upstream Consulting Digital Oil Fields Upstream Data Management Collaboration Downstream Fleet Card Management Retail Automation Recently acquired SAIC’s global oil and gas IT services business which brings with it new domain capabilities in the upstream Oil & Gas space. Tunisia.
At Infosys. North America.com 19 . Esteban is an outsourcing thought leader who is passionate about the opportunities of globalization and specialization in the industry. Esteban is a graduate of Babson College. He has lived and worked on four continents and is fluent in Spanish and Portuguese. A popular speaker and author. Through his involvement in hundreds of enterprise outsourcing initiatives. Asia. He has run outsourcing delivery organizations in India. HfS Research.com. He also over sees the company's commercial operations. adviser and researcher. He has spent the last decade as an outsourcing advisor to global enterprises.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 About the authors Esteban Herrera Esteban Herrera is COO at HfS Research. he advises organizations on issues of business process and IT outsourcing on. helping them manage the entire lifecycle of back office transformations. Esteban focuses on the issues and challenges of outsourcing buyers. founding and managing The Concours Group’s Outsourcing Advisory practice and most recently as a Managing Director with Alsbridge. Applications and Implications published by Wiley & Sons in 2006. In 2003 he led the landmark Research Life after Outsourcing. He can also be found on Twitter: @eherrerahfs. where he majored in Entrepreneurial Studies and Marketing. insight and practical advice for our buy-side enterprise clients. ensuring they have the best insight to create and manage their outsourcing relationships. His responsibilities include providing outsourcing buyers with solid research that leverages both deep expertise and the power of social media. Esteban Herrera can be reached at esteban. he has developed unique insight and the ability to ask the right questions to set an organization on the correct outsourcing path. delivering “offshore” enterprise solutions before that w as a common term. Esteban’s work has appeared in publications such as MWorld and Directorship. He is a co -author of the influential book Outsourcing: The Definitive Point of View.herrera@hfsresearch. Esteban started his career at Accenture. © 2011.hfsresearch. which was the first to comprehensively focus on the behaviors and processes that can make or break outsourcing success. Esteban has worked with Global 2000 companies in the United States. he was responsible for delivery of services to major Fortune 100 clients.and offshore. Ltd | www. and has advised on over 100 ITO and BPO transactions. Latin America and Europe. A respected practitioner. Latin America and Europe. where his prime focus is developing and delivering compelling and rapid research. data. A committed globalist.
She was awarded the Accenture prize for Best Student on her course. Launched in 2007.000 subscribers. HfS Research's acclaimed blog Horses for Sources has more than 120. India. including market studies in niche BPO and KPO areas such as medical transcription.000 monthly visitors across the global outsourcing industry. The organization is unique in the fact that it integrates personable social networking with market research and expert advisory services. The BPO and Offshoring Best Practices Forum. investment opportunity assessment and custom publishing. HfS Research. Europe and Asia/Pacific regions. she received her Bachelors in Business Administration with distinction from Symbiosis International University. as well as an e-learning industry knowledge-sharing group on Linkedin.HfSResearch. India. She has presented her views on the state of the outsourcing at various conferences. with deep domain knowledge in business process outsourcing.hfsresearch. UK.com and on Twitter at www. including in-depth competitive intelligence. including Outsourcing magazine. Based in India. she has had the opportunity to work on multiple bespoke research services for outsourcing providers. The HfS Research mission is to provide a unique environment for collective research. Reetika is a Senior Research Analyst at ValueNotes Sourcing Practice. You can access information about HfS at HfSResearch. To learn more about HfS Research. © 2011.000 industry professionals sharing views and information daily. the HfS Research team is a multi-disciplinary group of analysts across North America. Global Services Media and the Horses for Sources blog. Led by industry expert Phil Fersht. You can contact Reetika at email@example.com) is the foremost research analyst firm and social networking community.com/horses4sources. opinion. focused on helping enterprises make complex decisions with their business process operations. She currently tracks the outsourcing industry. With 50. information technology services and cloud business services. based in Pune. receiving Beta Gamma Sigma honors.twitter. please email research@HfSResearch. research and open debate of industry issues and developments. It has the largest audience and regular following in today’s global sourcing industry. The HfS LinkedIn community.How Is Outsourcing Fueling the Oil & Gas Industry? May 2011 Reetika Joshi Reetika Joshi contributes regularly to HfS Research's BPO research coverage. A strong believer in the power of communities. and is widely recognized as the leading destination for collective insight. she has undertaken several research assignments across the outsourcing spectrum. she manages ValueNotes Sourcing Practice’s corporate blog. research and analytics and e-learning. in areas such as analytics and vertical processes.com 20 . About HfS Research HfS Research (www. IT outsourcing and shared services strategies. Reetika’s work has appeared in many industry-relevant publications and websites. Ltd | www. Prior to this. with a special research focus on the fastgrowing technology-enabled learning segment. Her final year dissertation was titled Learning from Management Mistakes: Are Today’s Top Business Students Prepared for the Flawed Realities of the Business World?. providing rapid and insightful commentary. is thriving with over 12. Over the last few years at ValueNotes. HfS Research provides the most impactful and frequently-visited global collaborative community platform in the global services industry. Reetika has completed her Masters in Marketing Management with distinction from Aston University.com. analysis and debate of enterprise outsourcing and shared services dynamics. experience and knowledge across the global outsourcing industry to help enterprises explore new performance thresholds.com.
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