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How to Navigate this Ebook Like an Expert
Did you know that you can you can search a .pdf file just like a web page? +
This eBook was created to eliminate the long search for legitimate employment by focusing on companies that regularly hire home-based workers and have a solid online reputation. Thousands of hours of research and writing went into the creation of this eBook – and our work is ongoing as we continue to seek out new virtual employers in the teleservices field. Every effort has been made to assure that our information on these employers is accurate and complete. It’s important to note that salaries and schedules often vary due to fluctuations in workload, supply and demand. Please take the time to read through the introductory chapters before you apply to any of the employers in this eBook – with the competitive nature of the homeshoring job market, it’s imperative that you project professionalism to make sure that your job application stands out from the crowd. We wish you the ultimate success in your job hunt – please feel free to email us with suggestions, questions, and success stories!
F brings up a “Find Box”
So, if you are looking for something special, use the “Find” function. Examples of things to search for: • • • • • • Part time W-2 Kansas Benefits Military Disabled
Also, keep your eyes open for these icons:
= independent contractor = W-2 employee
email@example.com The Little White eBook Team Contact: Melissa Brewer or Michael Audi If you haven’t signed up for updates, please, please take the time to do it now!
Table of Contents
Section One – An Introduction to Work from Home Virtual Call Center Jobs
The Importance of Doing Your Research So, What is Homeshoring? Who Hires Virtual Call Center Agents (and Why?) The Sung (and Unsung) Benefits of Working at Home The Pitfalls of Working for Virtual Call Centers Preparing for the Virtual Application Process Preparing Your Virtual Resume Things to Keep in Mind When Applying for Virtual Call Center Jobs The Virtual Call Center Checklist Acing the Virtual Job Interview Acing the Voice Audition
Section Two – Company Profiles
1-800-CONTACTS (Draper, Utah) 1-800-FLOWERS (Select Regions) 2 Places at 1 Time A Plus Call Centers AA Homeshoring Solutions AAA Renewals / IntRep Renewals Access Marketing Accolade Support AccountNow (Oakland, California) AccuConference ACD Direct Advanis (US & Canada) Advise Tech Aetna (North Dakota) Affiliated Computer Services Affina (Select Regions) AG Adjustments, Inc. Ajilon Consulting Alaska Airlines – (WA & AK) Alpine Access Americall Group – (California) NEW American Airlines (Select Regions) American Express Travel American Kidney Fund Pickup (Georgia) 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 3
American Public University System - NEW Anchor Careers Ansafone Answer Anytime / Worldwide Messaging Answer One APAC Customer Solutions (Green Bay, Wisconsin) Applied Card Systems (Boca Raton, Florida) Apptical Arc’s Value Village (Minnesota) Arise Virtual Services / Solutions AR Recovery ARO *Updated information Ascend One Corporation – (Select Regions) NEW Aspire Marketing / Sales Group Audio Video Web Auralog (Select Regions) Baby2Bee Beyond Marketing Blue Zebra Appointment Setting Brighten Employment Brook Adams Research Calacode Call Center International - NEW Call Desk Capture ISG Carlson Wagonlit Travel - NEW Channel Blend (Idaho Training) Cloud 10 Corporation Compass Intelligence Concierge at Large Connection Call Center (Jamestown, NY Training & Meetings) Continental Airlines (Select Regions) Convergys Convertec Business Solutions Cornerstone Business Support Covenant Business Group Coventry Health Care - NEW Cox Communications (Arizona) Cruise.com CSR, Inc. (Pennsylvania) Customer Loyalty Concepts Datacard Corporation (Minnesota) Dealer’s Greatest Assets Delta Corporate Communications Derosa Communications / Checkleads / Phone Force Diapers.com / 1-800-DIAPERS Dow Jones (Spokane, Washington) - NEW
49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 4
Drugstore.com (Bellevue, Washington) Eagle Eye Verification / Telecheck Delivery Verification eCallogy Edoc Marketing Education Sales (Denver, Colorado) - NEW Eleutian Technology Entertainment Publications / EPI Esurance (South Dakota) - NEW Exclusive Car Service (Massachusetts) Expert Biz Developers Extended Presence Finger Lakes Web Answering First Advantage Freedom Telework Free & Clear Frontline 4 Hire Futura Executive Solutions Galileo Processing (Utah) GE Money USA (Select Regions) Geeks by Minute Gemstone Marketing Group Go to Market Strategies Greene Teleservices (DC Metro Area) Grindstone Higher 1 Hilton Reservations - NEW Hiwired (Massachusetts) Holland America (Seattle, Washington) Home Shopping Network Hudson Management Services (Missouri) I Telesource ICT Group Idapted IMS Technology Sales Specialists Infocision Initial Call Int Rep Intelemark Intellicall / Answer2 (Florida) Internet Merchandising Systems Intuit Jelly Bean Services JetBlue (Utah or California) JVM, Inc. Kowal Associates - NEW Life Alert Life Made Simple / Order Corner Live Ops
96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 5
Lunar Pages Maine Oil Maranatha Group Market Makers Marriot Global Reservations (Nebraska) Medco Health Solutions (Select Regions) - NEW Micahtek (Oklahoma) NEW Home Based CCR Next Level Solutions Nielson Media Research Niteo Services North American Publisher’s Service Nucomm (Georgia) - NEW Numbers, Inc. Occurance (Utah) Offsite Works On Point at Home / On Point Advocacy OPK Telemarketing Outlook Amusements (Los Angeles, California) Outrigger Hotels (Denver, Colorado) Overflow USA Oxford Media / Oxford SVI Palm Coast Data (Palm Coast, Florida) People Ready Perceptis L.L.C. Pioneer Staffing Phone Magic Pop-a-Lock Prince Market Research Productivity Essentials Professional Dispatch Services Public Opinion Research Purple Heart Pick Up Quest Diagnostics (Missouri) - NEW Reditos Worldwide Reserve America (Florida) Rich Worldwide SCI at Home Service 800 Schlesinger Associates - NEW Smart Circle International - NEW Smart Office Solutions Special Data Processing (Florida, Tampa Bay Area) StandGuard Security - NEW Staples (Rochester, NY) Stewart Response Group Superior Telemarketing Sutherland Global Services - NEW
144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 6
Tactical Sales Solutions Talk2Rep Call Centers TASC Business Solutions Team Double Click Teachers-Teachers (Select Regions) Technology Sales Resource Telecare Corporation (Florida) Teleleads Online Telelink / The Call Center, Inc. Telereach Teletech@Home TeleXpertise Telvisio Solutions Time Communications (Minnesota) Turner Consulting Group Trigger Touch Marketing Uhaul Ultimate Fares Validated Response Verafast Verety (North Dakota) VIPDesk *Updated information Virtuserve / CC Employment VoiceLog LLC / BSG Clearing) Web Tracer West at Home Westat Research Interviewing Working Solutions X Act Services Canada-Only Homeshoring Companies 24-7 In Touch - NEW Brand Revival - NEW Catalog Teleservices Company Fairmont Hotels and Resorts Rural Ex - NEW Siris at Home Telantek Global Telecom - NEW Telepros - NEW Companies the Prefer Military Spouses, Vets, and Disabled Affiliated Computer Services – See page 39 HomeBase USA - NEW National Telecommuting Institute / NTI (Disabled and Veterans) J. Lodge (Select Regions)
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Room Service Anywhere Resources Used for this Ebook
The Importance of Doing Your Research
With so many scams on the internet, it’s essential to find out if a company is reputable before sending any personal information to an employer. In the quest for work-at-home jobs online, the average internet user must wade through thousands of scams, “business opportunities”, and other “offers” before even beginning to fill out a job application or starting their follow-up research. In fact, according to Fraud.org, in 2005, work-athome scams were among the top 10 types of fraud reported by consumers, with the average victim losing $1, 785 in their quest for legitimate home employment. It’s a sad statistic – especially with the many opportunities that have developed with the trend toward outsourcing. There are literally hundreds of legitimate call center employers – and thousands of jobs – available to professionals that wish to move their career from brick-andmortar to the comfort of their home office. We’ve included links to many BBB Reports, online forums, and media reports about the companies listed in this eBook so that you can be comfortable with applying and providing them with the research. There are many fantastic work-from-home websites where member share information about employers – mostly from word of mouth or elementary web searches. While When looking for a work-from-home job, it is essential to have as much information as possible. Don’t be timid about researching outside of the listings in this book. Use the BBB Reliability Reports, visit the websites, and contact the companies listed if anything seems untoward.
Recommended Online Forums to use for Research and Discussion: • • • • • • Work at Home Forum: http://www.work-at-home-forum.com/ Work at Home Mom: http://www.wahm.com/forum/ Why Do Work: http://www.whydowork.com/forums/ Homeworking: http://www.homeworking.com/ Work at Home Forum: http://www.work-at-home-forum.com/ Internet Based Moms: http://www.internetbasedmoms.com/
Most of these forums require registration – and their members are very active. Not only are these boards great to find out information about a potential employer, they also are a great place to make new friends and contacts in the telecommuting world. 9
So, What is Homeshoring?
omeshoring, in its simplest definition, is the use of homebased employees by businesses, big and small, to handle their call center functions with the use of virtual employees. Homeshoring companies have made the decision to keep their call centers virtual – but within their own parameters, country and control. Most homeshoring employers are virtual call centers that have moved their jobs out of high-overhead call centers and into the homes of US workers, rather than out of the country.
Why do these businesses hire home-based workers? It’s a simple equation – they want to save money, and keep their customer relationships. Homeshoring keeps callers happy and budgets . How many times have you called your cell phone provider or credit card company, only to find that the agent on the other line has a language barrier or thick accent? Homeshoring is the result of customer backlash and a desire to cut costs, but not corners, when it comes to saving money and creating valuable contacts with customers. Many US companies have moved their call centers to countries such as India to cut costs. In the process, however, communication differences have created a problem in customer relationships. Bad management decisions, poor service, and complaints from customers have caused the new homeshoring trend – it’s always less expensive to keep an existing customer than find a new one. Companies that hire virtual workers save money on real estate, toilet paper, and coffee supplies – in addition to other normal brick and mortar expenses. They also can save by hiring contractors instead of employees – eliminating the obligation for health care and other human resources related costs. Many new homeshoring jobs are independent contractor positions offered by outsourcing companies. The agents are responsible for their own health care, computer equipment, training, and occasionally, background checks.
Homeshoring is an exciting trend that is poised for explosive growth. According to the Gartner Group, 10% of all call centers in the US plan on employing home-based agents in the near future. There are currently 112,000 home-based agents in the U.S., according to the research group IDC. By 2010, 330,000 virtual call center agents are expected to be working in the US alone.
There’s going to be a lot of folks out there working in their fuzzy bunny slippers. (Don’t worry, they never run out of them on eBay.)
Homeshoring also provides a flexible and adjustable workforce for companies that are often sent into chaos with call overflow. Often, a virtual call center agent can schedule work shifts in time periods as short as 15 minutes.
Who Hires Virtual Call Center Agents? (& Why)
irtual call center employers range from outsourcing partners (such as Convergys and LiveOps) to large corporations looking to save operating costs for their call center components. Companies such as JetBlue send their workers home and have an added benefit when weather problems force call overflows – they can call on their homebased workers to pick up the slack. Other companies outsource their calls to Business Process Outsourcing (BPO's) firms such as Alpine Access or LiveOps. The call centers then hire home-based workers or create independent contractor agreements. With home-based workers, companies are in control of call flow – and they can adjust schedules, training, and other variables to fulfill their changing needs more quickly. If a companies’ needs change due to a particularly effective television commercial or direct mail campaign, or even a weather-related outage or technical problem, they have agents ready to pick up the slack. Many companies utilize their ability to reach their contractors quickly – by sending a quick email blast communication to agents with the needed skills. Homeshoring companies are capable of increasing or decreasing callflow capacity to meet client needs by 300 to 500 percent – in a fraction of the time it would take to train, recruit, and retain traditional call center employees. Home-based workers are often happy workers- it’s not uncommon for a call center’s turnover to decrease by 80 percent or more within a year of moving to a virtual call center. Home based workers are also less likely to escalate “problem” calls – due to their independence and training, almost 90 percent fewer calls are escalated. Home agents also tend to be more dedicated and protective of their company and job – simply because they appreciate the flexibility of homebased work. Many home-based employees, especially stay-at-home parents, appreciate the ability to work from home part time and during the “off” hours, when their kids are fast asleep in bed. Some virtual call centers only hire home-based contractors with their own business set-up, so that their workers can operate under their own small corporations or LLC's. Companies that require this set-up will walk you through the process and usually state it plainly on their website. It’s important to know that this arrangement will require fees such as business licensing and incorporation costs. (Which, of course, you can later write off in your 11 taxes.)
The Sung (and Unsung) Benefits of Working from Home
he benefits of working at home are often plenty – especially for parents, caretakers, and persons with disabilities that limit their physical mobility. Let’s face it; almost everyone would love to work in the place they live. Who doesn’t want to spend more time with their family, keep an eye on their household, and brew their own coffee in the morning? In addition to providing the traditional comforts of home, however, there are also many unexpected benefits that home workers usually discover.
Your cost of living will decrease. If you’ve been a commuter in the past, you can expect to save around $5000.00 a year on gas and related expenses. Don’t be surprised when your car insurance rates drop as a result of your home employment. Telecommuting workers, on average, save $750 per month by simply not driving to and from work, not eating out for lunch, and other daily office workforce habits. If you typically have to commute an hour or two a day, daily expenditures can easily add up. As a home-based employee, you won’t need to pay for the extra child care hours caused by commutes. You are free to schedule your work hours around your daily tasks, eliminating extra gas mileage or extra childcare fees.
You’ll live a little healthier. When you work from home, flu season may pass you by – without the exposure to co-workers and shared equipment, you also decrease your exposure to workplace bugs that often spread like wildfire. And, of course, you’ll be able to control your work enfironment, a huge bonus for those of us that suffer from asthma or seasonal allergies.
It doesn’t matter what you look like when you go to work. Nobody sees you when you work from home. Your employers judge you based on performance. If you have a visible disability, you won’t be treated differently from your peers. The same goes if you have pink hair. You’ll also be able to scrap your “work clothes” budget and dry cleaning fees. One of the biggest benefits of working from home is the elimination of “prep time” before going to work.
You’ll enjoy more flexibility than any typical office job. As a home-based agent, you will have more flexibility in your work schedule and duties than traditional employees. Some companies allow you to schedule your work hours with as little as 15 minutes at a time. Often, you will be able to choose what clients you work for, as well as the type of calls you take or make. Many homeshoring firms offer a variety of clients, hours, and shifts to work for. If you aren’t comfortable taking outbound sales calls, you may be able to do inbound customer service calls for another client. Most companies that hire independent contractors are not offended when you pass over a client offer – they want you to work with confidence, and do what you’re best at.
You may be an actual employee – with benefits. Many of the companies listed in this ebook do hire full-fledged employees, complete with benefits, sick leave, and other corporate benefit perks. Benefits kick in after an initial orientation period – but absenteeism often dwindles with home-based work. As a home-based worker, you may find yourself more willing to work when you or your child is ill, as long as you are able to take much-needed breaks. You’ll still get paid and be able to work comfortably as you stuff yourself with chicken noodle soup.
The Pitfalls of Working for Virtual Call Centers
here are some pitfalls of working for a company that hire at-home workers. Pay is not necessarily calculated in a traditional manner, and you can’t dedicate your time to another cause while you are working. (Most companies require absolute quiet when working.) Many homeshoring jobs pay less than in-person jobs due to the decreased cost of living associated with working from home. Here’s a breakdown of some key issues that come along with the privilege to work at home. If you become an independent contractor, you’ll need a recordkeeping system in place. Many home-based agents are hired as independent contractors, which means you will have to file your own taxes and cover your own business expenses. . Sometimes, agents have to pay fees to the agency for background checks and Web-based training. You’ll pay your own Social Security taxes, but can also take tax deductions related to the expenses of having a home-based office. Becoming familiar with tax laws and write-offs is essential if you apply for a contract position. You’ll want to keep receipts for office supplies and long distance bills. You may also want to familiarize yourself with self-paid benefits such as health insurance, medical savings plans, and retirement accounts, since you will typically be considered a sole proprietor in the eyes of the IRS.
Home agents are paid in different ways – hourly, by the minute, and sometimes, by the call. While home agents earn more than their brick-and-mortar counterparts (most earn $10 to $15 an hour without benefits vs. $7 to $9 with benefits in a call center), they are paid in different ways than typical employees. Some companies pay per appointment or actual talk time. Others pay a flat hourly rate plus commission based on sales. Many companies ask you to invoice them for the hours or talk time. Read information about pay rates and scheduling carefully to make sure you understand exactly how, and when, you can expect to be paid.
When you are “at work”, you are “at work”. When you are working, you are at work no matter what is going on in another room. It isn’t reasonable to expect that you can work while the kids are running around the house or your grandmother requires special care. Employees with kids at home or barking dogs must be able to keep their home office distraction and noise-free. A parent or caretaker will want to make sure that they schedule their work around their other obligations effectively – by either taking shifts outside of normal hours or scheduling a few hours of playtime at a family friend’s house.
You’ll pay and care for your own equipment. Often, homeshoring companies will ask that you pay for your own equipment, including a second phone line or headset. While it may seem unfair, it’s what helps them keep their costs low and motivates workers to stick with a job after their initial transition from brickand-mortar to home-based employment. The willingness to becoming responsible for the care and maintenance of your equipment shows a willingness to commit to your employer long-term.
Preparing for the Virtual Application Process
hen looking for a home-based job, it’s important to always remember: The desire to work from home is NOT considered a skill by potential employers.
Often, many work-at-home job seekers seem to be under the impression that companies that hire home-workers are actually desperate for employees. (This is most likely because many of the work-at-home scams advertise that workers are need immediately and can make a ton of money in a small period of time. These are often the same companies that charge huge fees for a list of URL’s or MLM companies.) When dealing with legitimate home-based jobs, employers have more choices. Companies that hire remote workers are picky – and they can afford to be. A majority of homebased agents have some level of college education or years of real-world work experience. Poor communicators or unprofessional applications are weeded through to get to the top notch candidates – and there’s a lot for them to weed through! (Companies such as Alpine Access receive close to 2,000 job applications per week.) How can you make sure your application stands out from the crowd with such stiff competition? In order to stand out from the crowd, you’ll want to project professionalism throughout the application process. Home agents require far more than a phone, an Internet connection, and quiet space to be able to perform their work. Home agents need to be mature, motivated, and disciplined. You’ll want to project this image throughout the interview process – in every form of communication that you have your potential employers. It’s important to note that your resume is just one component of your job application – and you should be prepared to present it in different formats. (Some companies will ask that you send a resume in plain text, while others simply have a job application that you can cut and paste your resume into.) Consider any IM’s, emails, or other communication from your potential employer to be part of the job application process, too. 16
Writing Your Virtual Resume
Writing a resume is sometimes a tedious task, but it doesn’t have to be. Remember your excitement about your new career and the skills that you’re eager to bring to the job. There are always a few essential components you’ll want to include – here’s a breakdown on how to tailor them to your virtual career. Write your objective with the company in mind. Your objective should be aligned with your potential employer’s objectives – keep this in mind. Explain why you want to work for the company, not why you want to work from home. It’s okay to mention that you want to use your skills and work independently – it’s not a good idea to simply state that you want to find a work at home job. Try to mention specific experience you have – such as retail, customer service, or hospitality experience. Summarize your skills in an overview or summary. This section should be a bulleted section which briefly outlines your skills. Try to highlight your problem-solving skills, customer service abilities, and technical ability. Detail your employment history. This is where you highlight your relevant industry experience and the level of interaction, independence, and maturity you performed for your previous employers. Action words and attention to detail are key when describing your former positions. Write your resume in chronological format, with the most recent position listed first. Make sure to mention any successes, great or small – especially if you were assigned to new projects or entered into additional training classes. Specific industry experience is good to mention – for example, if you worked in an upscale boutique, rather than a big-box retailer such as Walmart, make sure that you mention this. Detail your educational background. Outline your educational background, including any technology training courses you’ve taken. If you have taken any coursework through distance learning, this is where you’ll want to mention it – since most of the training virtual call centers use is online.
Your interests may be relevant – so include them. An interest in technology, the web, and, of course, anything industry-related would be great to list in this section. For example, if you enjoy fashion and keeping up with the latest trends, let your potential employer know this – after all, they may have a client that needs your enthusiasm and expertise. You may also want to create a profile on LinkedIn (http://www.linkedin.com) – a business-oriented networking site that is similar to MySpace. By creating a profile, your work experience is complied and displayed to potential employers and you may be able to approach potential employers through the website. You’ll also be able to search for previous co-workers – and possibly glean a public recommendation from them. LinkedIn is a very popular tool for professionals – in October 2007, they claimed over 15 million registered users. A lot of the companies in this ebook have profiles on the site.
Things to Keep in Mind When Applying for Virtual Call Center Jobs
• Home based workers need to be able to work independently.
Independence is important because when working at home a person has nobody watching them and making sure they are getting their work done. Independence is more than working alone in an office – it’s about problem solving, the ability to think on your feet, and the ability to deal with an irate customer or confused prospect. Most of your calls will be friendly, but the ones that aren’t are the ones that make or break a company. After all, it takes a lot more effort to find a new customer than keep a regular one. • You have excellent communication skills – make sure you use them.
As a virtual employee, you won’t have the luxury of face-to-face interaction. When communicating with your potential employer, make sure that you are professional in every manner. Emails, online applications, and telephone conversations should reflect your personality and enthusiasm for the position you are applying for. Your resume should also focus on these skills.
Problem-solving skills are a key ingredient of home-based work.
Home-based workers have to be able to think on their feet and provide reasonable solutions or answers to questions. You should be able to improvise without going outside of company policies. When applying for a job, ask yourself - What are the customers' expectations? What issues and opportunities will these calls focus on? What specific backgrounds are necessary to speak with these customers? When you write your resume and have deal with any follow-up communications, keep these questions in mind. If they aren’t addressed in the company’s website, consider asking the recruiter when they contact you for an interview.
Show your loyalty and commitment to the employer, not just the job.
Potential employers want to know that you are familiar with what they do, and how they want to do it. As a virtual worker, you will need to be trusted with the company’s image. This means that you should agree with the goals and values of the company and show that you have their mission in mind. Homeshoring companies want their recruits to act as true extensions of their brand. Before applying for a job, take some time to become familiar with the company and their clients, so that you can properly understand the image they want to project to their customers. It will make all the difference if the question, “Do you know what we do and who we work for?” comes up in the interview. (Although it may not be asked so bluntly – your recruiter is looking for an eager, educated individual that took the time to learn all they could to make sure that they are a perfect match for the company.)
Show that you can meet deadlines, pay attention, and follow directions.
If the website says, “no phone calls,” then don’t call. The same goes for emails. (If they participate in online forums or there is an ongoing thread online about the company, it is linked to this eBook. Go to the forums to ask questions.) It may be perfectly reasonable to shoot off an email to the HR people. “I was just wondering how long your backlog currently is?” Just don’t have hurt feelings if you get no response. After the interview, they may ask you to send them follow-up questions if you have any. This is the perfect time to ask questions about clients, pay rates, and other important job factors. If you are assigned an online task, let them know when you will be able to do it. They may ask you to do it immediately, which means that you’ll need to set aside extra time for the job interview. Be flexible and communicate clearly if you have some sort of obligation during the interview process that will prevent you from completing something on time.
Be yourself. Show your personality. And always smile!
If you are good with people and enjoy talking, then go ahead and use those persuasive skills in your interactions with the employer – just don’t be excessive when it comes to talk time. If they ask you about your experience with their company or within a certain industry, go ahead and tell them. (For example, if you received a generous bouquet of roses from 1-800-FLOWERS from your boyfriend who proposed, and you accepted, then let them know that’s your experience.) Also, of course, mention any specific experience you have in the industry they serve.
Get familiar with essential work-at-home technology.
You should know how to work with a laptop, printer, and fax machine, for starters. This means that you should also be able to troubleshoot when something goes wrong with your equipment. If not, take a look through your user manuals and learn what to do when things don’t work the right way. As a virtual worker, you should also have knowledge of basic internet security - such as virus protection, firewalls, and spy removal software. You’ll want to set it up to automatically update when you are not at work.
The Virtual Call Center Checklist
ost employers have a technical questionnaire for their home workers to reference before they ever even apply for a job. They will ask you the following kinds of questions, so be prepared. (You should be able to answer yes to these questions before you apply for a virtual call center job) Is your workspace appropriate? Do you have a private workspace in your house with a door, that provides the quiet you need to take and receive phone calls? Does your home office have a desk, a PC, phone with mute/hold/conference, and a separate phone line that can be dedicated to contact center calls? If not, will these things be easy for you to implement? Are you technically capable of setting up and installing the hardware and software required for your job? Normally, this requires no more than using the installation disks that come with the equipment. However, will you be able to troubleshoot before resorting to tech support? (For example, if the driver doesn’t install properly, would you be the kind of person that goes online to seek out a new driver before calling tech support? Or do you at least restart your system before calling? ) Do you have a reliable personal computer that meets the company’s defined system requirements? Do you have broadband/DSL? Are you comfortable with training online or through multimedia – such as webinars, online classes, and conference calls? Are you a quick and accurate typist who is comfortable communicating with online chat? If you answer no to any of these questions – take stock of your resources. Do you have a tech-savvy family member or friend that can walk you through some of the resources available? Can you put your barking dog outside for several hours a day? Getting comfortable with distance learning technology and different media formats is important for many reasons – it’s part of your training and eventually your actual job. Take some time to learn – even if you have to enlist the help of your teenagers, family, or friends. You should be completely comfortable with internet basics such as virus protection and firewalls, sending and receiving attachments, downloading and saving multimedia files, and other tasks you will be expected to complete daily.
Acing the Virtual Job Interview
hen doing your interview, it’s best to be alone in a very quiet part of your house – preferably the home office you plan to work out of. Background noise is one of the main reasons why many potential home workers do not get hired. Most homeshoring companies use telephone interviews that are either live or recorded and last between 10 and 20 minutes. It’s natural to be nervous during this part of the process. This is where your personality should shine – and the best thing to remember your research, speak calmly and slowly, and be prepared for creative interview questions. If a company is recruiting for an online drug store, they may ask you how you feel about weight loss products. If a client is a retail catalog, they may ask you specific questions about styles or brands. Make sure you’ve looked at their client list if available. Brush up on any industry experience that you may have highlighted in your resume, just in case they are screening for a similar client.
Preparing for the interview
Schedule your interview for a time you will have complete silence. If, for some reason, the timing isn’t convenient, don’t be afraid to ask for them to change it. When it comes time for the interview, turn off your call waiting, and anything distracting – especially the stereo and television.
Keep your resume on hand. It’s a great idea to have it easily accessible in case you need to answer any questions about your previous jobs and functions. Keep a list of your accomplishments and other points you want to stress in view. For example, your resume may not list specific customer interactions or anecdotes that are relevant to the position – but there may be a few that you want to try and slip into the conversation. Have a pen and paper handy for note taking.
During the Interview:
• • • •
Confirm your interviewer’s name and position. Make note of the phone number in case you have any follow up questions. Remember - the interviewer can't see you. This means he or she can’t see if you have a pen and paper in your hand, a squishy stress ball, or are petting the cat. Pace the call. Let the interviewer speak without interruptions. Use the “mirroring” technique. What’s that? It’s the simple art of repeating or rephrasing questions as you answer them. It tells your interviewer that you listened carefully, and gives you time to think about your answer. While you’re at it - avoid simple yes or no answers. Remember your personal selling points (experience!) at every opportunity.
Acing the Voice Audition
ost virtual call centers require applicants to audition or the job by calling in to leave a message. Usually they will give you a few scripts to practice and then randomly select one for your
What are they looking for? It’s a mixture of personality, voice tone, and friendliness. If you’re nervous about a voice audition, it’s helpful to actually call a friend or two and actually practice the script with them on the phone. When you call for your audition, make sure that there is absolutely no background noise or interference with your call. (Make sure you disable your call waiting when you call…) Speak slowly and clearly, and make sure you have an actual smile on your face – that’s something your callers will always hear on the phone. Using a voice-screening process, homeshoring recruiters typically assess how well applicants follow directions, how clearly you speak, and the speed and tone of your conversations. Some employers will require you to practice two or three paragraphs and will be chosen randomly for you to be tested on. If your voice audition consists of automated questions and answers, you may find it helpful to call into the system from a different phone line, and write down the questions that are asked. Emphasize your experience and skills, be yourself, and show that you have done your homework.
(Draper, UT) Employment Page: https://jobs.1800contacts.com/careers/jobs/index.asp?fuseaction=listings&step=1 Main Page: http://www.1800contacts.com BBB Report:http://www.businessweek.com/magazine/content/06_04/b3968103.htm
Company Profile: In 1995, 1-800 CONTACTS was created by two entrepreneurs frustrated with their inability to find convenient, affordable contact lenses. They created 1-800CONTACTS by acquiring a large inventory and setting out to provide affordable prices for all prescription strengths – and make them easy to stock and ship. 1-800-CONTACTS prides themselves on their superior customer service and easy ordering.
Typical Openings: Customer Service Representatives. Agents receive, investigate and respond to all inquiries regarding shipments, contact lenses, and customer concerns. Must work on-site for a minimum of 4 months before being granted a work-from-home position. (You apply for this job as a regular customer service representative. ) W-2 employee status. Scheduling: Full time with varying shifts available. The call center is open 24 hours. Training/Experience: Prefers 6 month customer service experience. Compensation: $9.00 per hour plus bonus pay based on performance. There are monthly performance reviews, benefits, and a tuition reimbursement plan is available to full time employees.
Additional Information Sources for 1-800-CONTACTS: Home Work: Utah Firms Accommodate Employees' Schedules http://findarticles.com/p/articles/mi_qn4188/is_20070915/ai_n20508005 Best Utah Companies to Work For: http://www.wasatchvc.com/press_view.aspx?id=24
(Select Regions) Employment Page: http://ww32.1800flowers.com/template.do?id=template8&page=9000# Main Page: http://ww22.1800flowers.com/ BBB Report: http://www.newyork.bbb.org/reports/businessreports.aspx?pid=44&page=1&id=245 83 Company Profile: 1-800Flowers has been providing customers across the nation with the fresh delivered flower arrangements, gift baskets, and other gourmet gifts for the past 30 years. 1800-Flowers offers same-day delivery and fresh handpicked flowers through its "Fresh From Our Growers" program. Hires in AZ, FL, NM, OK, OH, NY, TX, VA, and NV. Typical Openings: Home Agent Specialists to take orders and provide customer service. Often hires parttime seasonal workers to handle overflow calls as well. Check the website to see if they are hiring in your region. W-2 employee status. Scheduling: The nature of the 1-800-FLOWERS.com workload is dependent upon the number of customers that are placing orders. Seasonal workers are needed during peaks periods such as Thanksgiving, Christmas, Valentine’s Day and Mother’s Day. During this time, Home Agent Specialists to work 8 – 10 hour shifts. Based on availability, there is a possibility that agents can work significant hours during their “Gold Rush Period.” Training/Experience: Prior call center experience preferred. Paid training provided. Applicants must be 18 years of age or older and have a high school diploma or GED to apply. Good typing, writing, spelling and math skills, with strong communication skills required. See website for technical requirements as you must have a fully functional home office. Compensation: $10.00 - $11.00 / an hour, based on experience
Additional Information Sources for 1-800-FLOWERS: Cyber Agents: Work from Home http://abclocal.go.com/wls/story?section=children_first&id=4717395 At Home Call Centers a Growing Trend: http://www.msnbc.msn.com/id/7254610/ 26
2 Places at One Time
Employment Page: http://www.2places.com/employment/ Main Page: http://www.2places.com/ LinkedIn Profile: http://www.Linkedin.com/pub/0/98/796
Company Profile: Two Places at One Time is a mobile concierge service that employs workers to schedule and perform errands and other tasks for busy businesspeople and executives. 2 Places tracks and stores client data to make their customer experience personalized and exemplary. Corporate Concierge tasks range from scheduling dry cleaning pick-ups to performing vital personal services for busy clients. 2Places has 70 offices in the United States and Canada.
Typical Openings: Customer Service. Hires corporate concierge service and personal assistant schedulers for individuals and businesses. Concierge and Personal Assistants are mobile – interacting by phone and then running errands. Customer service workers assist in coordinating concierge services to pick up dry cleaning, W-2 employee status. Scheduling: Full time. Errand runners and customer service workers are typically scheduled Monday through Friday between 8 a.m. to 8 p.m. Training / Experience: All employees must have experience in customer service and many have attended college. Training is provided, however, experience in scheduling, travel planning, and other administrative tasks is a must. You must have reliable transportation and attention to detail. Compensation: Typical starting salary is $30,000 a year, plus bonuses.
Additional Information Sources for 2 Places at 1 Time: At Your Services http://www.businessweek.com/smallbiz/0006/ep3685095.htm Concierge Service Saves Workers Time and Trouble: http://www.dispatch.com/live/contentbe/dispatch/2006/05/13/20060513-D1-04.html
A Plus Call Centers
Employment Page: http://apluscallcenters.com/answeringservicejobs.html Main Page: http://www.apluscallcenters.com
Company Profile: APlus Call Centers provides afterhours answering service and customer support to their base of clients.
Typical Openings: Telephone Operators for Answering Service, Virtual Call Center Customer Service. W-2 employees. Scheduling: After hours and weekends are typical. Part time and full time hours. Training/Experience: Training is provided Compensation: Undisclosed hourly rate.
AA Homeshoring Solutions
Employment Page: http://www.homeshoringsolutions.com/careers.html Main Page: http://www.homeshoringsolutions.com
Company Profile: From the Website: “At AA Homeshoring Communications Services, we enable companies to enhance the value of their relationships with customers. Our position as a member of customer management industry provides organizations in a wide variety of industries a quality of service through the utilization of advanced technology and professional home-based workers.”
Typical Openings: Independent Contractors/Customer Service Scheduling: Must be willing to work at least 20 hours weekly Training/Experience: Experienced at least 6 months working in a call center. Must be a college graduate. Compensation: Undisclosed, claims “above average compensation.”
AAA Renewals / Intrep Renewals
Employment Page: http://www.aaarenewals.com/i_careers_RS.htm Main Page: http://www.aaarenewals.com/ BBB Report: http://www.columbus-ohbbb.org/commonreport.html?bid=3005178
Company Profile: Intrep Auto Club Renewals was formed to exclusively service AAA Clubs across the country to assist with membership renewals and other customer retention services. Intrep has worked with Fortune 1000 companies providing B to B inside sales support for the last 10 years.
Typical Openings: Renewal Specialists call on behalf of AAA auto clubs across the country. All hires are W-2 employees. Scheduling: Monday-Friday 3:00-9:00 p.m., EST and every other Saturday Training / Experience: Individuals with previous work-at-home sales experience will be strongly considered. Experience in outbound renewals and/or customer service is preferred. Training is paid and provided. Compensation: Pay starts at $12.00/hour plus performance based bonuses. Renewal Specialists are paid on a bi-weekly basis.
Employment Page: http://www.axsmktg.com/html/agents.html Main Page: http://www.axsmktg.com Company Profile: Access Marketing is a Customer Relationship Management company, focused on developing new revenue streams for their clients. They provide b2b sales prospecting, telemarketing and lead generation, as well as customer retention services. Access Marketing is the exclusive telemarketing provider for NonProfitWarehouse.com. Typical Openings: Inbound and outbound projects. No selling involved – normally work involves surveys or customer care follow- up. Work varies by the project. Independent contractor status. Scheduling: Flexible based on your availability. Contractors on a project basis and week by week projects change. Full time hours are available and during peak periods you may have a chance to work more than 40 hours per week. Training/Experience: Telemarketing or customer service experience preferred. See technical requirements on the website. The online calendar specifies when new interviews and training webinars are being held. Compensation: Typically starts aeound $10/hour.
Accolade Support / Tier 3 Support, Inc.
Employment Page: http://www.accoladesupport.com/openings.html Main Pages: http://www.accoladesupport.com/ http://www.tier3support.com/ LinkedIn Profile: http://www.Linkedin.com/pub/3/57/6b4
Company Profile: Accolade Support provides remote call center services for business clients of all sizes with 100% U.S. based agents and plans to fit the needs and budget of companies of all sizes. Home agents provide services such as processing orders for catalog or online sales, custom technical support, help desk, order taking, order entry, reservations, telesales, or customer service.” Accolade is the sales and marketing division of Tier 3 Support, Inc.
Typical Openings: Remote agents, inbound. Scheduling: Once hired, Accolade will request a schedule of your available hours. When their call volume rises during your available hours, they will contact you to take calls from your home. Most positions start out as on-call so you can find flexibility with your hours. Training / Experience: Training is provided, but review the website for specific technical skills and home office equipment. Compensation: $7.25 to $10.00 per hour to start. Independent contractor status. Must be a US citizen and pass criminal background check.
AccountNow (Oakland, California)
Employment Page: firstname.lastname@example.org (Job ads are on Monster) Main Page: http://www.accountnow.com BBB Report: http://goldengate.bbb.org/WWWRoot/Report.aspx?site=99&bbb=1116&firm=61092
Company Profile: Based in Fort Worth, Accuconference provides conference calling solutions to companies across the globe, and offers instant reach-ability to its client support staff. Their goal? “Delivering the highest quality real-time communication, cutting-edge products based on client needs, and versatile customization to fit any scenario and budget.” (From the website)
Typical Openings: Home-based Customer Service Agents Scheduling: 20 or more hours a week, schedule varies between the hours of 7:00am and 6:00pm. Training/Experience: Must have a minimum of 12 months previous customer contact experience preferably working in a call center. Compensation: Pay Rate $10.00 - $15.00 per hour + S.T.A.R.S Bonus. Bonus ranges anywhere from
Employment Page: http://www.accuconference.com/careers.html Main Page: http://www.accuconference.com LinkedIn Profile: http://www.Linkedin.com/pub/4/33b/a09 Company Blog: http://www.accuconference.com/blog/default.aspx
Company Profile: Based in Fort Worth, Accuconference provides conference calling solutions to companies across the globe, and offers instant reach-ability to its client support staff. Their goal? “Delivering the highest quality real-time communication, cutting-edge products based on client needs, and versatile customization to fit any scenario and budget.” (From the website)
Typical Openings: Home-based Customer Service Agents. Independent contractor status. Scheduling: Flexible based on your availability. Part time workers only. Training/Experience: On-the-job training is available for agents to regularly develop and fine-tune their skills. Compensation: Typically starts around $10.00/hour.
Additional Information Sources for Accuconference: ABC News Story on Accuconference: http://www.youtube.com/watch?v=cSAhGSmgtZs A Customer Talks About Accuconference: http://www.youtube.com/watch?v=QMr8JXlc31k
Employment Page: http://www.acddirect.com/jobs/ Main Page: http://www.acddirect.com LinkedIn Profile: http://www.Linkedin.com/in/4patriciaclark BBB Report: http://www.saltlakecity.bbb.org/commonreport.html?bid=22008097
Company Profile: ACD Direct provides full service call center operations. Client campaigns include inbound and outbound campaigns, customer service, & tech support. Clients and partners have included Public Broadcasting Atlanta, Vermont Public Television, WTTW11 Network Chicago. ACD Direct works with CallsWithoutWalls to manage hundreds of thousands of phone calls for PBS Stations across the United States.
Typical Openings: Inbound phone representatives. Independent contractor status. Primarily pledge calls for PBS Stations but also smaller clients that hire ACD Direct to take orders. Scheduling: Supplies an online tool allowing contractors to preview upcoming available shifts. It is typical for people sign up for 3 - 4 shifts in a row. The bulk of the work is seasonal during PBS Pledge drives, which requires up to 180 agents. Training/Experience: Provided. A short training is required before you can begin work for any client project. Shift supervisors are always available via chatroom or IM. Compensation: You will be paid per minute on the phone. They DO require a 30.00 fee for a background check; however, this company is a legitimate work at home resource and their jobs are in high demand. Note: There is often a backlog of applications and it may take as long as six months for your application to be considered (and ACD to contact you.)
Additional Information Sources for ACD Direct: Workplace at Home ACD Direct Forum: http://www.workplacelikehome.com/forum/f24-acd-direct.html WAHM ACD Direct Forum: http://18.104.22.168/forum/forum_posts.asp?TID=262371&PN=2
Advanis (US & Canada)
Employment Page: http://www.advanis.ca/Corporate/Careers Main Page: http://www.advanis.ca LinkedIn Profile: http://www.Linkedin.com/pub/1/415/739 BBB Report: http://hurdman.edmontonbbb.org/commonreport.html?bid=105833
Company Profile: Since 1990, Advanis has built custom research capabilities and specialized in quantitative market research. The company conducts surveys with people in North America on a wide range of topics, including customer service follow ups and research into consumer trends. You can find many articles on consumer behavior that quote findings from their research.
Typical Openings: Telephone (outbound) interviewers. Independent contractor. Scheduling: 20 hours a week to 40 hours a week. Shifts typically available Monday through Friday 3 - 10 pm MST (5 - 12 pm EST) and Saturdays 10 - 5 pm MST (12 - 7 pm EST) Training/Experience: Fully paid training done remotely. Compensation: Hourly rate is normally published at $10/hour to start for English representatives, $11/hour for French representatives.
Additional Information Sources for Advanis: Advanis, Inc: Americans Demand Cheaper Movie Downloads http://findarticles.com/p/articles/mi_pwwi/is_200703/ai_n18708009 Survey Shows BPM Best Marketing Tool for Building Customer Relationships http://www.crm2day.com/news/crm/118099.php
Employment Page: http://www.advisetech.com/company-employment.html Main Page: http://www.advisetech.com Company Profile: AdviseTech is an IT solutions provider that installs custom IT solutions, provide training to customers, and assists in outsourcing staffing requirements to companies across the United States. Specific solutions include 24/7/365 network & systems monitoring, wired or wireless network security, disaster recovery, off-site & on-site data backup, e-mail archiving and backup. They also offer a variety of custom solutions. Scheduling: Part time, daytime hours. Agents devote 2-6 hours per week to start. W-2 employee status. Training/Experience: Provided, however, telemarketing/outbound calling experience is preferred. Compensation: They ask for you to email your salary requirements with your resume.
Aetna (North Dakota)
Employment Page: https://aetna.recruitmax.com/ENG/candidates/default.cfm Main Page: http://www.aetna.com BBB Report: http://www.connecticut.bbb.org/commonreport.html?compid=71 Company Profile: From Wikipedia.org: “Aetna, Inc.(NYSE: AET) is an American diversified health care benefits company, providing a range of traditional and consumer directed health care insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, long-term care, and disability plans, and medical management capabilities. it is a Fortune 100 member.” Typical Openings: Inbound customer service representatives. Search the state of North Dakota to find listings. Scheduling: Required to rotate and work a variety of shifts between the hours of 8 am 8pm. Training/Experience: Paid training program – onsite in Bismarck ND. Once training is completed, qualified applicant can work from home. Compensation: $25,600.00 - $28,640.00 based on experience. Full company benefits are available after probationary period.
Affiliated Computer Services
Employment Page: https://acs71.recruitmax.com/MAIN/careerportal/ Main Page: http://www.acs-inc.com/ BBB Report: http://search.buffalo.bbb.org/codbrep.html?ID=154911418
Company Profile: From Wikipedia.org: Affiliated Computer Services (ACS) (NYSE: ACS) is a Fortune 500 company that provides information technology services as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. ACS is based in Dallas, Texas and the current CEO is Lynn Blodgett. ACS is ranked at number 424 on the 2007 Fortune 500 list. Founded in 1988 by Darwin Deason, ACS now operates in nearly 100 countries, generating over 5 billion dollars annually in revenues. As of January 2008 ACS is 62,000 people strong (per the company website). As the name implies, ACS is a conglomeration of numerous loosely-related businesses. For example, in 2003, ACS acquired Lockheed Martin Information Technology.
Typical Openings: Customer Care Sales Executives Scheduling: Full time position with some travel required. Training/Experience: Bachelor’s degree or equivalent experience required. Compensation: Unpublished base plus commission. Participates in the Army Spouse Employment Partnership.
Affina (Select Regions Only)
Career Page: http://www.affina.net/careers/openings.cfm Main page: http://www.affina.net LinkedIn Profile: http://www.Linkedin.com/in/danielmeltzer BBB Report: http://www.peoria.bbb.org/commonreport.html?bid=4000353
Company Profile: Affina is a database management and marketing research company. They have been in existence for 34 year history, focusing on interactive solutions with customers through inbound customer care, inbound sales and order taking, and surveying.
Typical Openings: Home Agent Customer Service Representatives. (Employees) Scheduling: Part-time and full-time positions with varying schedules, depending on the client. Training/Experience: 4 weeks paid on-site training in Peoria, IL or Waterloo, IA. Customer Service experience preferred Compensation: $8 - $10/hour to start.
AG Adjustments, Inc.
Employment Page: http://www.agaltd.com/employment.php Main Page: http://www.agaltd.com BBB Report: http://www.newyork.bbb.org/reports/businessreports.aspx?pid=44&page=1&id=942 02
Company Profile: AGA provides credit and collections services for a variety of clients. From the website: “AGA's commitment to serving the best interests of its clients is second to none. AGA is recognized worldwide for its diversified industry expertise, strength in the market place and its broad range of services to the credit professional.”
Typical Openings: Sales Associates and Collections Associates. W-2 employees. Scheduling: Varies, normal telemarketing hours Training/Experience: Industry experience is preferred – training is provided and paid. Compensation: Competitive compensation and an excellent benefits package.
Employment Page: http://www.datafrenzy.com/ajilon/job_search.asp Main Page: http://www.ajilonconsulting.com/index.html BBB Report: http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114& bbb=1296&firm=7047285
Company Profile: Ajilon Consulting works with businesses to create IT solutions for corporate infrastructures across many business sectors. They have approximately 13,000 employees and 70 locations worldwide.
Typical Openings: Customer Service. W-2 employees. Scheduling: Normal business hours. Training/Experience: Requires customer service experience. Compensation: Unpublished, however, fulltime employees are eligible for full benefits. .
Alaska Airlines (WA & AK)
Employment Page: https://alaskaairlines.recruitmax.com/ENG/candidates/ Main Page: http://www.alaskaairlines.com BBB Report: http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114& bbb=1296&firm=505853
Company Profile: From Wikipedia.org: Alaska Airlines, (NYSE: ALK) is an airline based in SeaTac, Washington, United States  , between the cities of Seattle and Tacoma. It operates hubs at Seattle-Tacoma International Airport, Ted Stevens Anchorage International Airport and Portland International Airport with focus cities at Los Angeles International Airport and San Francisco International Airport.
Typical Openings: Customer Service. W-2 employees – typically part time. Please note these positions ALL have the potential to work from home and are not advertised as such. Scheduling: Variety of shifts available. Positions are typically part time to start. Training/Experience: Must be able to participate in 5 weeks of paid training in Seattle, WA or Anchorage, AK Compensation: Base wage $10.40/hour, plus
Employment Page: http://www.alpineaccess.com/external/becomeAgent.html Main Page: http://www.alpineaccess.com/external/ LinkedIn Profile: http://www.Linkedin.com/pub/1/331/a98 BBB Report: http://data.denver.bbb.org/commonreport.html?bid=15003025 Company Profile: Alpine Access is the premier provider of customer service solutions using home-based employees. Alpine has been featured on many television shows including CNN Money and Good Morning America, highlighting the need for athome workers and the potential for growth in the virtual call center industry. Competition for jobs is strong – in 2005, Alpine Access received an average of 1,000 job applications per week. Typical Openings: Inbound customer service and outbound calling agents. Alpine Access hires employees rather than independent contractors. Scheduling: Varies depending on the client project. Most shifts are scheduled Monday-Friday, 6a-6pm and Saturday and Sunday with limited hours. Must be able to commit 20-30 hours per week to taking calls. Training/Experience: Customer service and/or telephone experience is strongly preferred. Training is paid and varies from three days to eighteen weeks depends on the client. It includes employee orientation, equipment training, and client-specific training. All training is done with telephone conference calls and online web based learning. Compensation: Based on skills, typical positions start at about $9.00 per hour. After three months of service, employees are eligible for a voluntary benefit program with discounted rates on medical, dental and vision Getting Hired: Getting hired with Alpine Access is a 3-step process. Step 1 is applying online and filling out a technical evaluation that is scored by their hiring system. Step 2 is a voice audition that is recorded and evaluated by the HR department. Step 3 is a person-to-person interview over the phone. It typically takes at least one week after the interview to find out if you are hired. Note: Please read the employment paperwork carefully – there IS a non-compete clause to be aware of.
Additional Information Sources for Alpine Access: WAHM Forum: http://www.wahm.com/foru m/forum_topics.asp?FID=9 7 Earning a Living Without Leaving the House http://www.wkyc.com/news /news_fullstory.asp?id=374 71
Americall Group (California)
Employment Page: http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?job_did=J8E0946JT 8700PCMLYF Main Page: http://www.teleperformance.com/americall/
Company Profile: Americall is a subsidiary of Teleperformance, which has the largest global footprint in the industry with 281 contact centers, presence in 45 countries, servicing over 75 markets and 15 NearShore/OffShore locations. They are the fifth largest provider of outbounds teleservices in the United States.
Typical Openings: Work from home licensed insurance agents only. W-2 employees. Scheduling: Variety of shifts available – must be able to work 25 hours minimum per week. Training/Experience: Must hold valid California insurance license. Compensation: Base wage $9-10/hour, plus $3.00 hourly bonus available.
(Within 50 miles of Cary, NC, Ft. Worth, TX, or Tucson, AZ) Employment Page: https://fhr.aa.com/eif/eif_res_hbw.asp Main Page: http://www.aa.com BBB Report: http://www.fortworth.bbb.org/commonreport.html?compid=57010002
Company Profile: American Airlines, a founding member of is the largest carrier in the world. With its affiliates American Eagle and AmericanConnection, American serves more than 250 destinations. (Over 150 in the US and over 50 countries across the globe.) The AAdvantage program, started in 1981, was the first airline loyalty program.
Typical Openings: Home-based Reservations Representatives. Reservations agents combine customer service expertise with sales techniques, providing schedules, fares, and flight information. Candidates will report to the local Reservations Office periodically for training and team meetings. W-2 employee status. Scheduling: Part-time and full-time. The ability to work a variety of shifts, including nights, weekends, and holidays, is required. Training/Experience: Call center experience preferred but not required. Must be able to attend regional office team meetings and training sessions. Compensation: Not published but commensurate with experience. The average American Airlines reservation agent pay usually starts around $9 an hour.
Additional Information Sources for American Airlines: Home Based Reservations http://www.apsa6001.org/news/page.jsp?itemID=27043944 Home is Where the Rep Is http://multichannelmerchant.com/opsandfulfillment/contactcenters/home_rep/
American Express Travel
Employment Page: http://www10.americanexpress.com/sif/cda/page/0,1641,1461,00.asp?us_nu=header Search “virtual” as the keyword in the job engine. Main Page: https://www134.americanexpress.com/consumertravel/travel.do BBB Report: http://data.phoenix.bbb.org/commonreport.html?bid=42384
Company Profile: This is the travel and hospitality sector of American Express. From Wikipedia.org: American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. The company's common stock trades on the New York Stock Exchange under the ticker symbol "AXP." It is one of the 30 stocks that comprise the Dow Jones Industrial Average and is ranked as the 74th largest company by Fortune. In 2007, BusinessWeek and Interbrand ranked American Express as the 15th most valuable brand in the world, estimating the brand to be worth US$20.87 billion.”
Typical Openings: Travel Counselors, Business Developers / Sales. W-2 employees. Scheduling: Varies, depending on position. Compensation: Full salary and benefits of office employees.
American Kidney Fund Pickup (Georgia)
Employment Page: http://www.akfpickup.org/income.aspx Main Page: http://www.akfpickup.org BBB Report: http://charityreports.bbb.org/public/Report.aspx?CharityID=2265
Company Profile: From Wikipedia.org: “The American Kidney Fund (AKF) is a non-profit organization founded in 1971. In 2006, the American Kidney Fund provided $81.9 million in financial assistance to 65,000 dialysis and transplant patients in the United States. This assistance took the form of insurance co-payments, as well as grants to cover treatment-related expenses that insurance would not cover.” Typical Openings: Donation pickup schedulers. Independent contractors. Scheduling: Choose which hours you work during normal telemarketing hours. Training/Experience: Provided. Outbound calling experience preferred. Compensation: Undisclosed hourly rate.
American Public University System
Employment Page: http://www.apus.edu/employment/index.htm Main Page: http://www.apus.edu/index.htm BBB Report: http://data.phoenix.bbb.org/commonreport.html?bid=42384
Company Profile: From Wikipedia.org: The American Public University System (APUS) is a private, for-profit online learning university that includes American Military University and American Public University. APUS maintains corporate and academic offices in Charles Town, West Virginia and administrative offices in Manassas, Virginia, and offers online associate, bachelor's, and master's degrees. APUS is wholly owned by American Public Education, Inc., a publicly traded corporation (NYSE: APEI).
Typical Openings: Work from home admissions specialists and financial aid advisors. Scheduling: Varies, depending on position. Compensation: Undisclosed hourly rate plus bonuses.
Employment Page: http://www.anchorcareers.com/ Unfortunately, this company is too new to have other sources of information available online. We will update this entry once they have contacted us back.
Company Profile: From the website: “Anchor Careers Customer Service Outsourcing is an innovative customer service solution for companies of all sizes. While providing top quality inbound and outbound call center and sales outsourcing services, Anchor has developed an exceptional business model to improve the client and employee experience alike.”
Typical Openings: Inbound customer service, Outbound calling. Independent contractors. Scheduling: Must commit to a 25-hour work week within your selected shift window. Monday to Friday shifts available, typically between 9:00am- 2:30 or 1:00pm-6:30pm. Training/Experience: All training takes place in telephone conference calls and online. They provide instructions for “attending” the training classes and showing your availability for work as you participate in 5 days to six weeks of training (according to the position you were hired for). Your recruiter and the training team are there to support you every step of the way. Once your training is complete, you will graduate to your position as an agent and begin working. Compensation: Averages $10.00 per hour or about $500 per 2 weeks based on 25 hours per week. Pay is sent every two weeks.
Employment Page: http://www.ansafone.com/Employment.aspx Main Page: http://www.ansafone.com and http://ephonamation.com/ BBB Report: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.a spx?CompanyID=11000202
Company Profile: Offering a wide range of services, Ansafone supports one of the most diverse groups of clients in the industry. Services include bilingual inbound/outbound telemarketing, third party verification, direct response order-taking, catalog sales, seminar reservations and appointment setting, database management, direct mail, voice mail and customized customer service operations.
Typical Openings: Home based Customer Service Representatives and telemarketing Representatives Scheduling: Flexible work Schedules – part or full time. Open 24 hours a day. Training/Experience: Experience in outbound or inbound calls expected. Training is also provided. Compensation: Undisclosed hourly rate. Full time employees are eligible for vacation and holidays, medical benefits, and 401K plans.
Answer Anytime / Worldwide Messaging
Employment Page: Unlisted, contact: 516-247-7277 or email@example.com Main Page: http://www.answeranytime.com/ BBB Report: http://www.newyork.bbb.org/reports/businessreports.aspx?pid=44&page=1&id=805 26 Company Profile: Answer Anytime is a professional worldwide answering messaging service that offers after-hours emergency service. After-hours service clients include medical offices and other essential personnel around the clock. Since 1987, Answer Anytime has served over 35,000 clients in the continental United States and Canada. Typical Openings: Answering inbound, after-hours calls and taking messages. Scheduling: After hours – full time and part time schedules available. W-2 Employee status. Training/Experience: They provide extensive paid training on their state-of-the-art systems. Compensation: 7.00 /hour to start.
Employment Page: http://www.answer1.com/careers.php Main Page: http://www.answer1.com BBB Report: http://data.phoenix.bbb.org/commonreport.html?bid=32001918
Company Profile: Answer 1's Call Center provides live answering services, remote receptionist service, telemarketing service, telemessaging services and other communication services. Answer1 has been in business for over 30 years and the recipient of the Association of Teleservices International awards - The Award of Excellence and the Award of Distinction. Clients have included Rocky Point Luxury Condos, Bromont Group and Prostek Painting.
Typical Openings: Inbound and outbound teleservices representatives. W-2 Employee positions. Scheduling: Varies – after hours and during daytime hours. Training/Experience: Offers paid training done remotely. Compensation: Not disclosed - provides competitive benefits and pay.
APAC Customer Services (Green Bay, Wisconsin)
Employment Page: http://www.apaccustomerservices.com/careers/index.cfm?id=100 Main Page: http://www.apaccustomerservices.com BBB Report: http://www.wisconsin.bbb.org/commonreport.html?bid=15019906 Company Profile: Founded in 1973, APAC provides customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. They have been listed as Top Ten of Service Providers for more than 17 years by Customer Interaction Solutions magazine, and were the recipient of 2005 and 2006 industry awards for high-quality, results-oriented solutions. Typical Openings: At Home Customer Service Representatives Scheduling: Full time positions, W-2. Training/Experience: Provided and paid. Should have a high school education and one or more years of customer service experience. Compensation: $8.00 to start, performance bonuses of up to an additional $2 per hour. Health, dental and vision insurance is available the first day of the month following your hire date.
Applied Card Systems / ACS(Boca Raton, FL
Employment Page: http://www.appliedcard.com/collections.do Main Page: http://www.appliedcard.com BBB Report: http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage _Expository.aspx?CompanyID=26000140 Company Profile: From the Website: “Applied Card Systems (ACS) was founded in 1987 to provide credit card processing and servicing resources to small and mid-sized financial institutions. ACS has earned a reputation as an industry leader and innovator in marketing and servicing a variety of credit products.” Typical Openings: Virtual Call Center Account Representatives. W-2 employee status. Scheduling: Normal telemarketing hours. Training/Experience: Thorough understanding of the Fair Debt Collection Practices Act required. Compensation: Undisclosed – hourly rate plus performance bonuses.
Employment Page: Main Page: http://www.applybyweb.com/ search: apptical Main Page: http://www.apptical.com
Company Profile: From the Website: “Apptical is a telephone inspection / telephone interview service provider recognized nationally for audio enhanced solutions that meet real-world risk management needs. From life to long term care, insurers of all types count on Apptical for answers that enable them to screen, manage risk, and underwrite more efficiently and profitably.” Apptical has been featured on ZDNet, Tech Republic, and other news outlets for their innovative use of technology in the insurance industry.”
Typical Openings: Telephone Interviewers at Apptical interact with customers and insurance agents to complete personal history interviews. Scheduling: Minimum of 20 hours / week. Full time hours available. Hours are usually between Mon-Fri 8:30am-10:30pm and Sat 10:00am-4:00pm. EST (No matter where you live in the U.S.) Training/Experience: Approximately 15-20 hours of training via phone and computer and on-the-job training will be required before incentive pay begins (a standard hourly wage will be paid during training hours). Compensation: Starts at $10.00 / hour.
Arc’s Value Village (Minnesota)
Employment Page: http://www.arcsvaluevillage.org/Employment/Descriptions.aspx Main Page: http://www.arcsvaluevillage.org BBB Report: http://www.mnd.bbb.org/commonreport.html?bid=8005363 Company Profile: From the Website: “Arc’s Value Village Thrift Stores carry gently used and new clothing and household items: clothing for every season, shoes, jewelry & handbags, house wares, small appliances, linens & crafts, kids clothing & toys, books, music & movies, home décor & accessories, art & collectibles.” Typical Openings: Used Goods Pickup Service Customer Service Representative. W-2 Employee. Scheduling: Normal telemarketing hours. Part time. Training/Experience: Outbound calling experience preferred but not required. Compensation: Undisclosed, hourly rate.
Arise Virtual Services / Solutions
Jobs Page: http://www.arise.com/Content/work-at-home.asp Main Page: http://www.arise.com LinkedIn Profile: http://www.Linkedin.com/in/dlrase BBB Report: http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage Expository.aspx?CompanyID=26001201 Company Profile: Arise Virtual Solutions, Inc. (formerly Willow CSN) provides virtual call center solutions for businesses by employing home-based sales, customer service and technical support. All Arise professionals are asked to incorporate their businesses. As virtual contractors, Arise agents can be matched to their clients based on specialties and skills. Arise has 42 corporate clients including Walgreens, Virgin America and AAA. With over 5,000 home-based agents in 49 states (all but Hawaii), Arise will nearly double its roster of representatives by the end of 2007, from 5,000 to 9,000 workers nationwide. Typical Openings: Arise Certified Virtual Professionals (Virtual Services Corporations) As your own Virtual Services Corporation, you invest in your own certification courses and equipment. Arise will walk you through the certification process. As a corporation, you will also have the ability to take on your own clients aside from Arise. Scheduling: Allows flexible scheduling options with scheduled shifts as short as 30 minutes. To maintain proficiency, Arise Certified Professionals service each of their clients for no less than a minimum of 15 hours each week. Each client’s minimum weekly hour requirement varies, however, many Arise Certified Professionals work at least 25 hours each week. Training/Experience The Admissions process can be completed in as little as seven days. Certification for specific clients calls can take between 2 days and several weeks. Compensation: Virtual Services Corporations are compensated twice monthly by Arise. Whether the rate is paid on a per-call, per-minute or per-hour basis, hourly rates average between $10 and $14 per hour.
(Kansas City, MO)
Jobs Page: http://www.arrecovery.com/careers.htm Main Page: http://www.arrecover.com
Company Profile: AR Recovery is one of the top purchasers of consumer and commercial charge offs in the United States, and also handles collections accounts for clients throughout the US in the medical field. Most of their accounts include consumer health debt, medical supplier debt, and other health industry collections work.
Typical Openings: A/R Recovery Specialists – independent contractors. Scheduling: Legal collection hours. Training/Experience: Experience in accounts receivable mandatory. Compensation: Base plus commission. As a collection agent, it is important to note that AR Recovery does not negotiate with debtors and typically will make agreements for nothing less than 100% of the original payment; however, they do allow monthly payment plans for fulfilling debt. (Just no settlements!)
Employment Page: http://www.callcenteroptions.com/careers.asp Main Page: http://www.callcenteroptions.com Company Profile: ARO is a virtual/remote contact center for some of the nation’s leading corporations. ARO is a virtual provider of inbound and outbound contact center solutions for a wide variety of industries such as insurance, financial services, healthcare and telecommunications. Agents work for ARO obtaining benefit information, updating medical history, and claim status. In recent years, the company also has added an insurance services division that has grown 300 percent – the role of at-home representatives is conducting interviews with health insurance policyholders, obtaining, and updating medical history information. The median age of most ARO’s remote agents is 47 and the company can boast one of the lowest turnover rates for its remote workers -2 to 3 percent, which is extraordinarily low compared to industry standards that typically hover between 30 and 60%. ARO has been featured in the Wall Street Journal Forbes Typical Openings: A variety of home-based positions are available, including customer service, telephone auditors, sales representatives, and B2B telemarketing representatives. All positions are actual W-2 employee positions and most are available on a full time basis. Scheduling: Varies according to client project. Training/Experience: Normally 2 days to 4 weeks, depending on client project. Supervisors are always available by contacting any CSR in the system just by dialing an extension number into the phone. The same is true for coaching and monitoring service calls for ongoing training and quality assurance. Accounting background preferred, but will train. Compensation: Fixed hourly rates starting at $8.50 to $15.00 an hour for customer service.
Additional Information Sources for ARO: Working from Home Pays Off for Firms http://jobs.aol.com/article/_a/working-at-homepays-off-for-firms/20050808184609990018 Call Centers Tap People Who Want to Work at Home http://www.careerjournal.com/columnists/workfa mily/20060113-workfamily.html
Ascend One (Select Regions)
Employment Page: http://www.teamascendone.com/ Main Page: http://www.ascendone.com/ BBB Report: http://greatermd.bbb.org/WWWRoot/Report.aspx?site=41&bbb=0011&firm=60104 31 Company Profile: Ascend One Corporation and its family of businesses are committed to helping consumers get out of debt, strengthen their finances and better manage their money. Based in Columbia, MD Ascend One employs a staff of more than 400 team members who are dedicated to developing innovative and effective financial solutions powered by cutting-edge technology. The cornerstone of any solution offered by an Ascend One Company is education. Consumer debt is a complex issue, and people need help in understanding how to manage their finances over time while addressing their immediate debt situation. Typical Openings: Customer Care Associates (Virtual Team) Scheduling: Varies – however, must be available to work evening and weekend hours. Training/Experience: Two years of customer service experience required. Must be able to work an afternoon/evening and/or weekend schedule, and attend training for 2-3 months in Columbia, MD or Atlanta, GA. Compensation: Unpublished hourly rate.
Aspire Marketing/Sales Group
Jobs Page: http://www.aspirem.com/contact.cfm Main Page: http://www.aspirem.com LinkedIn Profile: http://www.Linkedin.com/pub/1/619/964 BBB Report: http://www.bbbonline.org/cks.asp?id=1060224123116 Company Profile: Aspire Marketing Group is a leading sales services firm. They focus on the businessto-business sector, providing telemarketing, lead generation services, and appointment setting and for small to medium businesses. Aspire works primary in insurance, commercial realty, and other B2B industries. Virtual Call Agents make cold calls, set appointments and generate leads. Call Agents are located across the US and turnover for this company is quite low. Typical Openings: B2B Telemarketing, Appointment Setting. W-2 employee status. Scheduling: Available to work a minimum of 20 hours/week Training/Experience: 5+ years of B2B Telemarketing experience Compensation: $10 per hour to start. Note: Typically advertises for openings via job sites such as Jobster.com. However, you can always inquire about openings via their contact form.
Audio Video Web
Employment Page: http://www.audiovideoweb.com/employee_op.html Main Page: http://www.audiovideoweb.com
Company Profile: AudioVideoweb.com LLC is a worldwide communications company delivering streaming media hosting and management services for both live and on-demand.
Typical Openings: Customer Service Representatives, Sales Representative Scheduling: Full time positions. W-2 employee status. Training/Experience: Requires phone support and sales experience selling an intangible product. Compensation: Undisclosed hourly rate (plus commission for sales reps.)
Aura Log (Select Regions Only)
Jobs Page: http://www.auralog.com/us/Customer_Service_Representative.htm Main Page: http://www.auralog.com LinkedIn Profile: http://www.Linkedin.com/pub/0/47/52
Company Profile: Auralog provides English-training software and learning solutions in 8 different languages with their TeLL me More software. TeLL me More Online offers anyone the ability to improve significantly their language skills, either for professional or personal reasons. Hires workers in GA, PA, MD, VA, NC, NH, and AZ.
Typical Openings: Customer Service Representatives. W-2 employee status. Scheduling: A variety of shifts are available on weekdays and weekends, EST. Training/Experience After a training period, agents are responsible for supporting Auralog 's customers concerning all the questions they may have on Auralog 's tools, their training program, their English Language Learning and on any technical problems they may encountered. Compensation: $7 - $9/hr commensurate with experience.
Employment Page: http://www.babytobee.net/jobform.asp Main Page: http://www.babytobee.com WAHM Baby2Bee Online Forum: http://www.wahm.com/forum/forum_topics.asp?FID=109
Company Profile: Babytobee.com is a company that offers new parents and parents-to-be coupons, samples, and discounts from their sponsor companies. New parents or their friends or relatives sign the new parents up to receive the offers.
Typical Openings: Outbound telemarketers. (Send resumes to firstname.lastname@example.org OR fill out the online form) *BabytoBee does not always list their employment opportunities on their website, but regularly recruits via classified advertising. These are W-2 positions. Scheduling: 30 hours per week, flexible schedule. Training/Experience: Paid. Once hired, you will be monitored for your initial 3 hours of calls. Employee status. Compensation: $10.00/an hour to start, paid weekly. Getting Hired: Prospective workers go through an online interview and conference orientation call.
Employment Page: http://www.beyondmarketingonline.com/employment_opportunities Main Page: http://www.beyondmarketingonline.com/ BBB Report: http://reports.betterbusinessbureau.ca/commonreport.html?bid=21409
Company Profile: Beyond Marketing specializes in assisting a broad range of companies throughout North America, implementing Customer Retention Programs in the telecommunications, newspaper, and multimedia industries.
Typical Openings: Outbound Customer Service Representatives CSR's, contacting customers on behalf of corporations upgrade their method of payment. Independent contractor positions. Scheduling: CSR’s set their own hours, and are allowed to work unlimited hours within their calling guidelines. Training/Experience: Must have excellent customer service and communication skills with at least 5 years experience. Compensation: $15.00 to $30.00 per hour depending on experience.
Blue Zebra Appointment Setting
Employment Page: http://www.bluezebraappointmentsetting.com/dynamicpage.aspx?id=102 Main Page: http://www.bluezebraappointmentsetting.com/ Company Profile: Blue Zebra helps companies increase sales by cold calling, generating qualified sales leads, and setting qualified appointments. They specialize in producing results for appointment setting campaigns, as well as B2B lead generation programs. They work with their clients to create a quality, customdesigned campaigns that produce results at affordable prices. . Typical Openings: Cold Calling Appointment Setters. W-2 employee positions. Scheduling: Callers must work a minimum of 4 hours per day or 6 hours per day from 8:00 a.m. – 5:00 p.m. EST for 5 days per week for a total of 20 to 30 hours. Additional project hours in other areas may be available to supplement the cold calling and appointment setting, for a maximum of 40 hours per week. Training/Experience: Have 2+ years of outbound, business-to-business cold calling and appointment setting Compensation: $9-14 per hour, market compensation. They offer a 10% - 14% increase within 30 - 60 days of consistent top quality results.
Brighten Employment / Brighten Communications / Clear Choice Solutions
Employment Page: http://brightenemployment.com/employment.aspx Main Page: http://www.clearchoicellc.com/ BBB Report: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportExtensionPage.asp x?CompanyID=100033867&sm=#BBBCommentsAnalysis Ripoff Report: http://www.ripoffreport.com/reports/0/279/RipOff0279302.htm#262466 WAHM Forum on Brighten: http://www.wahm.com/forum/forum_posts.asp?TID=348027&KW=brighten
Company Profile: From the website: “Clear Choice Solutions is a business to business marketing firm founded in 1997 by a group of industry veterans looking for a better way to generate sales. Clear Choice's focus is helping small and medium size businesses more effectively penetrate their target market through the use of new and unique tools backed up by old fashioned phone marketing. Providing immediate return on investment and trackable, predictable, results, we help businesses dramatically increase profit while reducing the overall cost per sale.”
Typical Openings: Outbound telemarketers, employee status. Scheduling: Brighten Communications gives you the opportunity to work whatever hours you want from 8 a.m. east coast time through 5 p.m. west coast time. You may work as few as 20 hours weekly or as many as 30-40. Hours available depend upon your stats and Brighten's workload. Training/Experience: Should have previous telemarketing and cold calling experience. Pay rate is $10.00 / an hour for training sessions. Compensation: Pays $12-16 an hour Please see the RipOff report link above. Many employees have complained about their strict goalmeeting requirements and lost their contracts. However, many employee reviews are mixed, so do some research before you make your decision.
Brooks Adams Research
Employment Page: http://www.researching.com/careers_BAR.html Main Page: http://www.researching.com Company Profile: Brooks Adams Research, LLC is a full-service research firm located in Richmond, Virginia. Their research is used in studying consumer opinion and demographic information for the aging baby boomer population, including senior housing. Clients have included more than 100 active adult and senior housing clients across the country. Typical Openings: Freelance telephone representatives. (Outbound interviewing.) Typically these positions are part-time. Scheduling: Not available at the time of publication – however, legal telemarketing hours apply. Training/Experience: Must be able to work independently in a fast-paced environment. Only candidates with computer skills (MS EXCEL, MS WORD) and knowledge of Internet need apply. Compensation: Hourly rate - not available at the time of publication.
Calacode / Netbased Software Pty. Ltd.
Employment Page: http://www.calacode.com/careers.ehtml Main Page: http://www.calacode.com LinkedIn Profile: http://www.Linkedin.com/pub/2/4b9/92a Company Profile: Netbased Software Pty Ltd is based in Australia, with a USA sales/support office located in Idaho. Since 1998, Calacode has been developing and supporting the @Mail software and continues to develop leading edge software. Calacode supports thousands of clients in over 70 countries. From Wikipedia.org: “@Mail is a commercial webmail, mail-server and groupware solution designed by Calacode, located in Sydney, Australia. The software is designed for UNIX and Linux systems as an alternative to Microsoft solutions. @Mail supports over 13 million active users. The software includes the source-code under a commercial license.” Typical Openings: Independent Sales Contractors and Customer Service Representatives Scheduling: A minimum 20 hrs per week required, with a flexible schedule. Training/Experience: All training and documentation is provided. Compensation: CalaCode.com pays a negotiable monthly rate, and 5% commission on all software products sold to clients.
Call Center International
Employment Page: http://www.ccicompany.us/career.aspx Main Page: http://www.ccicompany.us/
Company Profile: Call Center International (CCI) is a telemarketing company that specializes in both inbound and outbound sales and marketing. They provide business processing solutions for both offshore operations and homeshored solutions. Typical Openings: Independent Agents and Recruiters for both inbound and outbound campaigns. Scheduling: A minimum 20 hrs per week required, with a flexible schedule. Training/Experience: All training and documentation is provided. Compensation: Undisclosed hourly rate..
Employment Page: http://www.calldesk.com/careers.htm Main Page: http://www.calldesk.com LinkedIn Profile: http://www.Linkedin.com/in/egranados Company Profile: Provides contact center solutions across a variety of functions. From their website: “We only hire US based agents. We will never send your calls overseas. Our mission is to help our clients grow their businesses- our success depends on it.” Typical Openings: Call Desk Agents (inbound and outbound) Scheduling: Full-time or part-time. W-2 employees. Training/Experience: Provided, and paid for client projects. Compensation: Hourly rate, undisclosed. Company sponsored benefits.
Employment Page: http://captureisg.com/employment.php Main Page: http://www.captureisg.com Company Profile: Capture ISG is a full-service marketing research firm dedicated to helping their clients keep in-the-know about their customers and prospects. At Capture, they have the full arsenal of market research tools available to collect exactly the data each client needs - in the most efficient way possible. Capture ISG is listed in Conde Naste Portfolio and performs research for companies in the US and abroad. Their clients include several regional Chambers of Commerce branches for which they provide membership surveys. Typical Openings: Home-based Interviewers and Home-Based Multi-Lingual Interviewers. W-2 employee positions. Scheduling: Part time -- day and evening shifts typically available. Training/Experience: Prior interviewing or comparable experience required. Compensation: Pays a fixed hourly rate, undisclosed at time of publication.
Carlson Wagonlit Travel
Employment Page: http://www.carlson-travel.com/html/careers.html Main Page: http://www.carlson-travel.com/ Company Profile: Carlson Wagonlit Travel Associates is based in Minneapolis, Minnesota, and is the full-service flagship travel franchise brand from Travel Acquisitions Group. Tours, cruises, escorted and independent travel - for individuals and groups - are sold by the division's travel experts in all fifty states. The retail division, a network of company-owned and independent Associate locations, also manages commercial travel accounts of medium and small-sized companies. Typical Openings: Cruise Specialists, travel Counselors, and Business Development Specialists Scheduling: Schedules vary depending on location and position. Training/Experience: Interest in cruises and background in travel industry preferred. Training provided. Compensation: Pays a fixed hourly rate, undisclosed – with full benefits for full-time employees.
Channel Blend (Idaho Training)
Employment Page: http://www.channelblend.com:8080/eng/positions_aviable.php Main Page: http://www.channelblend.com HR Contact: email@example.com Company Profile: Channel Blend provides contact center solutions to a variety of clients, in an effort to strengthen and maintain customer relationships. They provide multichannel solutions in an effort to reach customers across every available communication platform. They provide follow up, lead generation, sales and retention to their client base. Typical Openings: Outbound verification call agents. Agents make telephone calls via auto-dialer to the customers of their clients, verifying information with them and matching them up with lenders. W-2 employee positions. Scheduling: Normal telemarketing hours. Training/Experience: Agents usually spend about 2 weeks in the training center before soloing at home. Compensation: Typically pays $9.00 per hour.
Cloud 10 Corporation
Employment Page: http://www.cloud10corp.com/careercenter/ Main Page: http://www.cloud10corp.com LinkedIn Profile: http://www.Linkedin.com/in/katietaylor Company Profile: Cloud 10 couples home-based professionals with leading edge technology to market leading contact center solutions for clients in a wide variety of sectors, including communications, financial services, retail, travel and leisure, healthcare and technology. They also work with the public sector. Cloud 10 also provides CRM solutions, consulting, and multilingual support. Typical Openings: Inbound customer service representative and outbound callers. All positions are W-2. Scheduling: Varying shifts available – representatives receive an email where they specify which shifts they want to work. Quick replies tend to ensure that you can have the shifts you selected. Training/Experience: Training and certification is provided. This company tends to be backed up after your initial interview, with training starting about a month after the job offer. Compensation: Hourly rate, typically $8-12 hour.
Employment Page: http://www.compass-intelligence.com/content.aspx?title=careers Main Page: http://www.compass-intelligence.com LinkedIn Profile: http://www.Linkedin.com/pub/1/9/b8a BBB Report: http://sandiego.bbb.org/WWWRoot/Report.aspx?site=26&bbb=1186&firm=1007122 Company Profile: Channel Blend provides contact center solutions to a variety of clients, in an effort to strengthen and maintain customer relationships. They provide multichannel solutions in an effort to reach customers across every available communication platform. They provide follow up, lead generation, sales and retention to their client base. Typical Openings: Client Advocates/Customer Support, Research Contractors/Sub-Contractors. W-2 employee and contract positions are typically available. Scheduling: Depends on position. Contractors can set their own hours. Training/Experience: Experience in telecommunications, interviewing, and market research. Compensation: Undisclosed hourly rate – depending on employee status and project. Benefits provided include work-at-home virtual office, quarterly bonuses and vacation/sick leave. Health benefits are also available.
Concierge at Large
Employment Page: http://www.concierge-atlarge.com/page/nfcl/Contact_Us/Careers.html Main Page: http://www.concierge-at-large.com Podcast Page: http://podcasting.meetup.com/14/members/3924391/ LinkedIn Profile: http://www.Linkedin.com/in/conciergeatlarge Company Profile: Featured in Entrepreneur Magazine, Concierge At Large, Inc. is the nation's premier provider of luxury and corporate concierge services. Corporate concierges coordinate an array of services for busy clients, such as dry cleaning delivery, shopping errands, and other personal services . Typical Openings: Corporate Concierges work our of the home and perform or schedule errands for corporate clients. W-2 employee status. Scheduling: Full time positions. Business operating hours. Training/Experience: A minimum of one year concierge experience and references are required. Compensation: Undisclosed, Generous compensation provided.
(Select Regions Only) Employment Page: http://jobs-continental.icims.com/ Main Page: http://www.continental.com/web/en-US/Default.aspx BBB Report: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.a spx?CompanyID=15911 Company Profile: From Wikipedia.org: Continental Airlines (NYSE: CAL) is a U.S. certificated air carrier. Based in Houston, Texas, it is the fourth-largest airline in the U.S. and the eighth-largest in the world by revenue passenger miles. Continental's marketing slogan, since 1998, has been Work Hard, Fly Right.” Typical Openings: Remote reservations agents. W-2 employee status. Scheduling: Full time (40 hour) and Part time (30 hour) positions are available at varying schedules. The contact center is open 24 hours. Must be able to work any shift in a 7-day work week including nights, weekends and holidays. Training/Experience: Provided on-site at a local call center. Must be able to attend full-time reservations training as well as remote agent training; training may be scheduled during any 8 1/2 hours in a 24 hour period and will be held at local call center. Compensation: Starting salary for positions is typically $6.75 per hour plus incentives and is based on successful completion of training. Compensation for initial three week training is $6.67 per hour. Provides a comprehensive benefits package to all employees upon completion of 6 months of service.
Connection Call Center
Jamestown, New York Training and Meeting Attendance) Web Page: http://www.the-connection.com/index.html Employment Page: Not published, please email firstname.lastname@example.org BBB Report: http://search.buffalo.bbb.org/codbrep.html?ID=63000088 Recruiter’s Page: http://www.jobster.com/at/company/1-800Flowers.com,+Recruiter+NY
Company Profile: In business for 26 years, The Connection is a U.S.-based inbound and outbound call center service agency. They have repeatedly been rated by Customer Inter@ction Solutions Magazine as one of the "Top 50" call centers in the US. The Connection works with the a variety of clientele, including the retail catalog industry, telecommunications, healthcare industry, reservations and hospitality, DRTV, and utility sales and customer service.
Typical Openings: STay-At-Home-RepS (STAHRS) Inbound Customer Service Representatives. W-2 Employee Status. Scheduling: Varies, depending on client project. The call center provides service 24 hours a day, 7 days a week, 365 days a year including all holidays. Training/Experience: Training is paid. Initial and ongoing training is done on-site in Jamestown, as is certification of agents. Once an agent is certified, they then are able to work from their home. Compensation: Employees receive base pay, bonuses and incentives. They are also eligible for health, dental and 401K benefits.
Employment Page: http://www.convergys.com/customercare_independent_contractor.html Main Page: http://www.convergys.com BBB Report: http://search.cincinnati.bbb.org/default3.asp?strTheForm=2&ID=1&strBCode=029 20000&ComID=0292000026001047 Company Profile: From Wikipedia.org: (http://en.wikipedia.org/wiki/ Convergys): Convergys (NYSE: CVG) is a multinational corporation that provides management consulting services, outsourced billing, customer care and employee care, and transaction management software. Most of its clients are companies in the communications, financial services, technology, and employee-care market. The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys has acquired numerous companies and expanded its business to employ over 74,000 people in 40 countries around the world. Its headquarters is in Cincinnati, Ohio.” Typical Openings: Remote Call Center Agents. Independent contractors. Scheduling: Must be able to commit to a regular full time or part time work schedule. Hours dependent on client project Training/Experience: Must be available for up to 80 hours of training via distance learning. Compensation: Pays an average of 20 cents per talk minute, with an average hourly rate of 7.25 to start though rates will vary by the complexity of the program, as will the required minimum number of hours worked.
Additional Information Sources for Convergys: Convergys on Forbes TV Network (video) http://www.forbes.com/video/?video=fvn/business/ ms_convergys081407&partner=yahootix The Real Life of Home-Based Agents http://www.contactprofessional.com/issues/article.a sp?ID=412
Convertec Business Solutions / 3 Sigma Corporation
Employment Page: http://www.workforceathome.com/ Main Page: http://www.convertecsolutions.com/ LinkedIn Profile: http://www.linkedin.com/in/shanegreenfield BBB Report: http://dayton.bbb.org/WWWRoot/Report.aspx?site=51&bbb=0322&firm=7004023 Company Profile: Founded in 2004, Convertec Business Solutions, LLC provides business services to a wide array of industries – providing customer contact solutions, customer relationship management, and other direct-contact solutions. Typical Openings: Inbound customer service, independent contractors. Scheduling: Ability to commit an average of 20 – 30 hours per week within the shift window you select. Shifts vary according to client needs. Training/Experience: All training is done through a home PC, through their web-based training certification program. Compensation: You are paid based on call processing time (paid by the minute) which is further explained upon submission of the application.
Cornerstone Business Support
Employment Page: http://cornerstonebusinesssupport.com/employment.htm Main Page: http://www.cornerstonebusinesssupport.com BBB Report: http://www.mnd.bbb.org/commonreport.html?bid=96025192 Company Profile: From the Website: “CornerStone is a group of honest and dedicated professionals, expert in stabilizing, growing and making businesses profitable. Since 1987 we have assisted hundreds of satisfied business owners throughout the United States and Canada.” Note: This is a “Christcentered” company. Typical Openings: Regional Sales Managers, Business Support Associates, Foundation Assessment Associates (some positions require travel, see job descriptions…) W-2 positions. Scheduling: Varies depending on openings and positions. All are full time. Training/Experience: Provided. See individual job descriptions for information on experience required. Compensation: Undisclosed.
Covenant Business Group
Employment Page: http://www.covenantbusinessgroup.com/job.html#top Main Page: http://www.covenantbusinessgroup.com BBB Report: http://www.desmoines.bbb.org/commonreport.html?bid=32016102 Company Profile: Formerly known as Becker & associates, Covenant Business Group is a business development firm that assists companies in creating and carrying out their marketing campaigns. Covenant Business Group specializes in direct-contact marketing. Typical Openings: Independent contractor status. Outbound telemarketers. Scheduling: 8-5 in the time zone specified. Training/Experience: You will be given scripts, letters, and provided all training and support by Covenant Business Group, Inc. The online training program includes a handbook and almost 2 hours of audio training. There is a test at the end of your training that you must pass to begin work. Compensation: The average pay is between $10$15/hr with bonuses of between $10-$50 per valid held appointment that you set.
Coventry Health Care
Employment Page: Employment Page: http://www.customloyal.com/Employment.aspx http://www.coventryhealth.com/framesetdef.asp?contentid=4264&Community=me Main Page: http://www.customloyal.com/ mber BBB Report: http://data.denver.bbb.org/commonreport.html?bid=41345 Online Forum for Workers: Main Page: http://www.coventryhealth.com/ http://www.wahm.com/forum/forum_topics.asp?FID=107 Company Profile: From Wikipedia: Coventry Health Care, Inc. (Coventry) (NYSE: CVH) is a managed health care company in the United States. On February 8th of 2007 Coventry agreed to acquire Concentra's Workers Compensation Managed Care Services Businesses. Typical Openings: RN remote case mangers. Scheduling: Varies, during normal business hours. Training/Experience: RN license URAC approved certification (CCM, CDMS, COHN, etc) or ability to obtain within nine months of employment Minimum 3 to 5 years clinical experience. Experience in Case Management and Workers' Compensation preferred Ability to work independently (work-from-home) Excellent PC skills and ability to work with laptop computer. Local travel is also required. Compensation: Undisclosed hourly, very competitive rate.
Cox Communications (Arizona)
Employment Page: Advertises on Jobing.com (search “Cox Arizona”) Main Page: http://www.cox.com Company Profile: From Wikipedia.org: “Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications services in the United States. It is the third-largest cable television provider in the United States, serving more than 5.9 million customers, including 2.9 million digital cable subscribers, 3.5 million Internet subscribers, and 2.2 million digital telephone subscribers. Its animated spokesman is named Digital Max.”
Typical Openings: Home Based Customer Service Representatives W-2 employees. Scheduling: Part-time and full time positions, check Mosnter for current openings. Training/Experience: 6 months Customer Service or Technical troubleshooting experience required. Four weeks of on-site training, 9:00 am - 6:00 pm, Monday through Friday at I-17 and Pinnacle Peak Rd. On-thejob training is required at their Mesa facility, which is located at Main St. and McDonald. Applicants will work at that location for a minimum of eight weeks and must meet all performance expectations prior to transitioning home. Compensation: Competitive salary plus benefits.
Employment Page: http://www.cruise.com/misc_pages/employment.asp?skin=001&pin=&phone=888333-3116 Main Page: http://www.cruise.com BBB Report: http://www.bbbwestflorida.org/commonreport.html?bid=90004084
Company Profile: Cruise.com, Inc. is the largest web site specializing in cruises on the Internet. They have been in business since 1998 and specialize in advanced search and booking technology, greater content and discount prices. This company has been featured in many travel publications, including Frommer’s Newsletter and Yahoo News.
Typical Openings: Home-Based Cruise Sales Agents – Bilingual, Home-Based Online Support Agents – Bilingual, Full-time and Part-Time Home-Based Customer Service Agents Scheduling: Depending on position, both part time and full time careers are available. Full timers must be able to work a 35-hour, five day work week answering calls on any shift and on weekends. Training/Experience: Experience in customer service, sales and travel/tour industry highly desirable. Paid training is provided and in some cases, special equipment is needed. Compensation: Undisclosed base salary plus top commissions, travel benefits, vacation benefits, and more.
CSR Inc. (Wayne, PA)
Employment Page: http://www.csr-net.com/jointeam.htm Main Page: http://www.csr-net.com BBB Report: http://www.thebbb.org/commonreport.html?bid=11025662 Company Profile: Customer Service Review, Inc. (CSR Inc.) specializes in providing customized call center performance improvement programs. Services include QA, retention, and training programs for front-line employees and those who support them. Typical Openings: Independent Contractors - Quality Assurance and Customer Service. Scheduling: You must be available Monday through Saturday and expect to work a minimum of 3-6 hours per day. Normal calling hours are between 8:30am and 10:00pm, weekdays and weekends. Training/Experience: Prior customer service, call monitoring, or mystery shopping experience preferred. Compensation: Undisclosed. Compensation is based on the degree of difficulty of each project.
Customer Loyalty Concepts
Employment Page: http://www.customloyal.com/Employment.aspx Main Page: http://www.customloyal.com/
Company Profile: Customer Loyalty Concepts is a virtual company with all employees, including managers and owners, working from their homes. They work primarily with customer retention for newspapers and other publishers and have employees across more than twenty-six states.
Typical Openings: Outbound callers. Outbound callers contact existing newspaper subscribers. There is no cold calling required. W-2 employee status. Scheduling: Evening dialing is required. Typically this is between 5pm to 9pm in each time zone. You must be able to commit a minimum of 12 hours per week. Training/Experience: Provided. All callers will be paid $8.00 per hour for 36 hours of training (live dialing). Training is three weeks total. Your hours a limited in those weeks as they want you to use that time to learn the system and what is expected of you. Compensation: $8.00, Intermediate Level $10.00 and Advanced Level $12.00. Calling pay depends on the campaign. Your first $56 is not released to you until you have completed 24 hours of live dialing, posttraining.
Datacard Corporation (Minnesota)
Employment Page: http://www.datacard.com/pages/ssc_subpage.jhtml?contentId=8198311F0YrkGb Main Page: http://www.datacard.com BBB Report: http://www.mnd.bbb.org/commonreport.html?bid=28000271
Company Profile: From the website: “Datacard Group is a driving force in virtually every major card program around the world. Our secure ID and card personalization solutions are used to issue millions of financial cards and identification documents each day.”
Typical Openings: Customer Care Representatives. W-2 employee status. Scheduling: Full time, W-2 employees. Three shifts available – call center open 24 hours. Training/Experience: Provided, on-site at local location. 2+ years in customer service or call center experience. Prefers some college. Compensation: Full time salary, undisclosed. Employee benefits include group medical, dental, and life benefits. Sick leave, paid vacation and holidays. Also has 401K, education reimbursement, and flexible spending accounts.
Dealer’s Greatest Assets
Employment Page: http://www.dga-surveys.com/employ.cfm Main Page: http://www.dga-surveys.com BBB Report: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.a spx?CompanyID=13102481 Company Profile: DGA, Inc. provides automotive sales and service follow-up information to dealerships and manufacturers. Surveys rate customer satisfaction, service quality, and other issues for car and truck dealerships across the United States. DGA provides an array of services to compliment their Customer Follow-up program. Typical Openings: Customer Service Representatives. W-2 employee status. Scheduling: Varies, during normal business hours. Training/Experience: Provided, undisclosed. Compensation: Undisclosed hourly rate. Email human resources for more information.
Delta Corporate Communications
Employment Page: http://www.deltacorporate.com/careers.html Main Page: http://www.deltacorporate.com Company Profile: Delta Corporate Communications is an outsourcing firm that provides business-to-business corporate prospecting service for the Graphic Communications industry. They specialize in telephone and email prospecting on behalf of printing companies. Typical Openings: Outbound prospecting agents (telemarketing), W-2 employees. Scheduling: 20-40 hours a week, 8:00am to 4:30pm, Monday through Friday. Training/Experience: Should have telemarketing/ prospecting experience. Training is provided Compensation: Undisclosed at time of publication.
Derosa Communications / Check Leads / Phone Force
Employment Page 1: http://www.derosa.com/callteam.htm Employment Page 2: https://www.checkleads.com/careers.htm Employment Page 3: http://www.phoneforce.com/careers.htm Main Page: http://www.derosa.com Company Profile: Since 1994, Derosa Communications has worked with businesses on development through lead generation and appointment setting services. They work with clients in technology, financial services, medical sales, marketing, and advertising, and others B2B fields. . Typical Openings: Telemarketing, lead generation Scheduling: Part or full time, during normal telemarketing hours. Training/Experience: Prefers veteran business professionals who have experience in a wide variety of fields. Many clients need experienced professionals with a background in technology, financial services, medical sales and marketing. Compensation: Undisclosed at time of publication.
Diapers.com / 1-800- Diapers
Employment Page: http://www.diapers.com/hiring.aspx Main Page: http://www.diapers.com LinkedIn Profile: http://www.Linkedin.com/in/gaffer BBB Report: http://www.trenton.bbb.org/nis/newsearch2.asp?ID=1&ComID=0221000025000692 Company Profile: Diapers.com was founded to give busy working parents an affordable option to order diaper and baby supplies. Their 1-800 hotline quickly expanded to the web, and they generate millions in revenue and they offer outstanding deals for many harried parents in search of bulk buying solutions. . Typical Openings: Inbound Customer Service Representatives. W-2 employees. Scheduling: Must be able to work any of three 8-hour shifts between 9am-9pm. Training/Experience: College degree preferred. 4+ years of experience in a customer service role, preferably within a high-volume call center. Training is provided. Compensation: Typically starts at $12.00 per hour
Dow Jones (Spokane, Washington)
Employment Page: http://careers.peopleclick.com/careerscp/client_dowjones/external/search.do (Also advertises on Monster.com. When Searching their website, use “customer service” Main Page: http://www.dowjones.com Company Profile: From Wikipedia.org: Scheduling: Full time positions. “Dow Jones & Company is an American publishing and financial information firm. The company was founded in 1882 by three reporters: Charles Dow, Edward Jones, and Charles Bergstresser. Like The New York Times and the Washington Post, the company was in recent years publicly traded but privately controlled. The company was led by the Bancroft family, which effectively controlled 64% of all voting stock, before being acquired by News Corporation.” Training/Experience: 18 months to 2 years experience in a telephone based customer support and/or sales environment involved with complex products. Prefers bilingual applicants. Compensation: Competitive compensation and benefits package, including Retirement Plans, Medical and Dental Benefits, and Generous Vacation and Personal Leave Time. Typical Openings: Work from home customer service representatives.
Drugstore.com (Bellevue, Washington)
Employment Page: Advertises on Monster.com. Use Drugstore.com in the search engine. Main Page: http://www.drugstore.com
Company Profile: From Wikipedia.org: “drugstore.com is an internet pharmacy headquartered in Bellevue, Washington. Its web operations were launched on February 24, 1999. Partnerships with other companies allow customers to pick up prescriptions at Rite Aid stores, enables drugstore.com to sell Rite Aid products, as well as vitamins from retailer General Nutrition Center (GNC). drugstore.com ended a sourcing deal with Amazon.com in 2005.”
Typical Openings: Home Based Customer Service Associates. W-2 employee status. Scheduling: Several shifts available. Typically positions are full-time. Training/Experience: After the initial fulltime 6 to 8 week training program located in downtown Bellevue, this position will be based out of your home. Previous customer service experience required. Compensation: 12.50 - 12.50 USD /hour to start. Offers a competitive compensation package and a generous stock option plan for qualified employees
Eagle Eye Verification /Telecheck Delivery Verification
Employment Page: http://www.eagleeyeverification.com/careers.htm Main Page: http://www.eagleeyeverification.com
Eagle Eye provides verification services for independent yellow pages publishers.
Typical Openings: Customer Service Representatives / Verification Specialists Scheduling: Normal business hours. Training/Experience: Customer service experience is preferred. Training and scripts provided. Compensation: Undisclosed hourly rate.
Their verifications assure that routes and delivery zone receive books in a proper, professional manner.
Career Page: http://www.ecallogy.com/careers.html Main Page: http://www.ecallogy.com BBB Report: http://www.saltlakecity.bbb.org/commonreport.html?bid=5002270 WAHM Forum Discussing eCallogy: http://www.wahm.com/forum/forum_posts.asp?TID=249019&PN=1
Company Profile: eCallogy has created a user friendly company that serves the needs of their clients with the dedicated care in a homeshored work environment. eCallogy’s innovative technology uses a bidding system to award work to independent contractors, allowing clients access to well-trained and mature in a very professional environment. Ecallogy has been featured in Conde Nast Portfolio, Contact Professional Magazine, and Computer World for their innovative approach to contact center outsourcing.
Typical Openings: Inbound Customer Service Representatives. Independent contractors only. Scheduling: Shifts and schedules vary, depending on client projects. Once chosen for a project, contactors bid on upcoming shifts and hours. Once eCallogy receives your bid, you will be notified within 14 days whether your bid was accepted. Training/Experience: A business license is highly recommended and experience in a call center setting. Training is provided through a 3rd party (online) at the cost of $20. Future projects may require additional trainings. Compensation: Depends on client project but typically starts at around an average of $9.00/hour. Most projects are paid at a per-talk-minute rate. This company uses a bidding system to award contracts. You will be asked in your bid what rate you require for the project. You will submit an invoice bi-weekly for your work completed on that project. Checks are mailed the following week.
Additional Information Sources for eCallogy: Contact Center Agent http://www.computerworld.com/action/article.do?command=viewArticleTOC&speci alReportId=9000060&articleId=111243 Mission Critical Workforce Scheduling: Hosted Solutions are the Answer http://www.contactprofessional.com/issues/article.asp?ID=427
Employment Page: http://www.edocmarketing.com/employment.html Main Page: http://www.edocmarketing.com BBB Report: http://cincinnati.easp.net/Nis4/bbbreportaccbuscontent.asp?ID=1&ComID=0292000011007694
Company Profile: Provides outsourced administrative and customer relationship-oriented support across a variety of industries.
Typical Openings: Work from Home Marketing Team Associates and Managers. (Other administrative positions are often available.) Scheduling: Part-time only. 10-20 hours per week during regular business hours. Training/Experience: Unlisted Compensation: Unpublished hourly rate.
Education Sales (Denver, Colorado)
Employment Page: http://www.education-sales.net/ec/ec_employ.html Main Page: http://www.education-sales.net/
Company Profile: Education Sales is a division of Sylvan Learning, the department that sells textbooks to education entities.
Typical Openings: Education Textbook Sales Associates Scheduling: Must commit to a regular schedule. Training/Experience: Must have sales experience and train on-site prior to working at home. Compensation: $14 - $22 per hour based upon performance.
Eleutian Technology (Wyoming)
Main Page: http://www.eleutian.com/ Employment Page: https://www.eleutian.com/jobs/teaching/ Application Page: http://www.surveymonkey.com/s.asp?u=577843577648 Company Blog: http://blog.eleutian.com/ Company Profile: Eleutian Technology is a young startup focused on changing the way people learn English in Asia by combining language learning software and video conferencing with native English speaking teachers. With over 1,300 hours of instruction, the SpeakENG program combines digital audio and video, voice recording, Role-play, and native language support to create an engaging environment for every level of English language training. Typical Openings: Online English Teachers, W-2 employees Scheduling: Please keep in mind that all current teaching positions with Eleutian are part time positions. Because of time differences between the U.S. and Asia, teaching hours are typically 5:00 am to 8:00 am and 4:00 pm to 11:00 pm. Teachers can choose the hours they want to work within those times. Training/Experience: Experience in teaching ESL (English as a Second Language) preferred. College degree preferred. Compensation: $15 an hour to start.
Entertainment Publications, Inc. / EPI
Employment Page: http://career.pereless.com/index.cfm?fuseaction=jobs.viewjobs&CID=75018¬es_ id=518 Main Page: http://www.entertainment.com/discount/home.shtml BBB Report: http://detroit.easp.net/NIS4/bbbreportaccbuscontent.asp?ID=1&ComID=0332000000003353 Company Profile: Entertainment Publications is the industry leader in 50% off consumer savings and merchant promotions. They are known for their popular Entertainment® book and its industry leading Web site, Entertainment.com. The coupons offered give consumers up to 50% savings on fine and casual dining, movies, shopping, and services. Millions of memberships are sold annually. Typical Openings: Sales Support Representatives, Advertising Account Executives, Inside Sales Executives. Positions are home-office (i.e. fieldbased) unless otherwise noted in the job description. W-2 employee status. Scheduling: Full time. Travel may be required. Training/Experience: The ideal candidate has a minimum of 1 year of experience in a service related position. Fundraising, educational sales, teaching, coaching and/or PTA volunteer experience would be helpful. Compensation: Undisclosed salary plus commission.
Esurance.com (South Dakota)
Employment Page: http://www.esurance.com/aboutus/jobs.asp (also see Monster.com where they typically advertise) Main Page: http://www.esurance.com/ BBB Report: http://goldengate.bbb.org/WWWRoot/Report.aspx?site=99&bbb=1116&firm=17988
Company Profile: From Wikipedia.org: “Esurance was founded in 1998 under the name of SiliconSierra Holdings Inc. Esurance launched its Web site and started writing personal auto insurance in December 1999. As of March 31, 2006, it has become one of the fastest growing auto insurance companies in America, based on year-overyear premium growth. In 2000 Esurance was acquired by Folksamerica Holding Company, Inc. (a subsidiary of White Mountains Insurance Group). Esurance is now a direct subsidiary of White Mountains.”
Typical Openings: Inbound customer service representatives. Scheduling: Full time. Must successfully complete training on-site for 30 days prior to taking job home. Training/Experience: Minimum of 1-year experience in a customer service environment Compensation: Undisclosed hourly rate, benefits for fulltimers.
Exclusive Car Service/ My Limo (Massachusetts Only)
Employment Page: http://www.mylimo5.com/careers.htm Main Page: http://www.mylimo.com BBB Report: http://www.cne.bbb.org/commonreport.html?bid=214704 Company Profile: ECS is the fastest growing limousine service in the Western Massachusetts area providing airport delivery service and luxury limousines for all occasions. Typical Openings: Work at Home reservationists and dispatchers. W-2 employees. Scheduling: Varying shifts. Training/Experience: Provided, although experience in reservations or dispatching is preferred. Compensation: Reservationists: $10/hours plus productivity bonuses, dispatcher: $10/hour plus volume bonuses
Expert Biz Developers
Employment Page: http://www.expertbizdev.com/join_our_team.htm Main Page: http://www.expertbizdev.com
Company Profile: Expert Biz Developers provides outbound calling solutions to the B2B industry. Their clients include the banking industry, financial vendors, and other corporations across the US.
Typical Openings: Outbound appointment setters. W2 employees. Scheduling: Availability to work a minimum of 10 hours per week. Additional hours are available for a maximum of 30 hours per week. Normal B2B telemarketing hours. Training/Experience: Requests 15 total years of solid business experience, preferably in sales, management or ownership.5 or more years serving the business-tobusiness marketplace and/ or 3+ years of outbound, business-to-business cold calling Compensation: Typically starts around $12.50 per hour, plus bonuses.
Employment Page: http://www.extendedpresence.com/salesjobs/index2.asp?CID=1 Main Page: http://www.extendedpresence.com LinkedIn Profile: http://www.Linkedin.com/pub/1/429/597 BBB Report: http://data.denver.bbb.org/commonreport.html?bid=12054869
Company Profile: Extended Presence works with Fortune 500 companies, large technology companies and exciting new startup organizations to generate new business opportunities and set qualified sales appointments for their direct sales teams. Clients of Extended Presence have included IBM, Sun Microsystems, and Thompson Publishing,
Typical Openings: B2B Telesales Professionals to conduct outbound cold calling campaigns, for our technology clients. They hire both W-2 employees and independent contractors. Scheduling: Part-time (20-25 hours per week) or Fulltime opportunities. Flexible work hours during normal telemarketing hours. Training/Experience: Extensive sales training provided. B2B and/or outbound calling experience are mandatory. Compensation: $18 to $25+ per hour plus lead bonuses
Finger Lakes Web Answering
Employment Page: http://www.flwebanswering.com/Employment.html Main Page: http://www.flwebanswering.com/ BBB Report: http://search.buffalo.bbb.org/codbrep.html?ID=66007262 Company Profile: From the website: “Our company was started in 2005 as a LIVE web chat service. As we have grown we noticed a strong need for small businesses to have additional back office support for handling inbound and outbound phone calls, e-mail follow up, data collection and input, etc. We saw this need and have taken the opportunity of trying to put our services into that need.” Typical Openings: Inbound operators, outbound callers. Independent contractors. Scheduling: Normally contractors are assigned hours according to what they specified they were available for on the application. Training/Experience: Paid, but only after 5 hours of accepting. Training usually takes about 3 hours. Compensation: Pays $6.00 to $12 per hour based on performance.
Employment Page: http://www.fadv.com/careers/joinus.html Main Page: http://www.fadv.com LinkedIn Profile: http://www.Linkedin.com/pub/1/b67/a39 BBB Report: http://www.dallas.bbb.org/commonreport.html?bid=90024102
Company Profile: First Advantage is a leading risk mitigation and business solutions provider, with tens of thousands of clients globally. They offer a variety of high-tech loss prevention solutions, infused with insight and enhanced by leading-edge technologies.
Typical Openings: Inside Sales Representatives/ Business Development Representatives / Screening Managers. When searching the Employment Page, make sure you use the word “virtual” as the name of the city. Scheduling: Full time, W-2 virtual positions. Training/Experience: Training is provided, however, 3+ years experience in an outbound sales environment is preferred. Compensation: Undisclosed – depends on position and experience.
Employment Page: http://www.freedomtelework.com/index-teleworker.php Main Page: http://www.freedomtelework.com LinkedIn Profile: http://www.Linkedin.com/in/jenniferhannagross Company Profile: Freedom TeleWork helps businesses communicate more effectively with customers, donors, or constituents. They provide both outbound solutions and online chat services to businesses and government sectors. Their customer agents work with a bidding system, allowing them to offer competitive pricing and valued experience to their clients. Typical Openings: Outbound telephone sales and inbound customer care – independent contractors. Scheduling: Must be willing to work at least 8 hours weekly. Training/Experience: Training is provided on each client project. Compensation: Varies, depending on your bid. Freedom TeleWork requires that you bid per client project/specification.
Additional Information Sources for Freedom Telework: Video about Freedom Telework: http://www.metacafe.com/watch/704605/freedom_telework_the_virtual_call_center_ an_introduction/ Call Center Solutions: How the World has Changed http://www.inpop.net/Article/Call-Center-Solutions--How-the-World-HasChanged/5301
Free and Clear
Employment Page: http://www.freeclear.com/company/employment/careers.aspx?nav_section=3 Main Page: http://www.freeandclear.com Company Profile: Free & Clear helps people succeed in overcoming their dependence on tobacco by employing running the tobacco quit lines for 16 states across the country and contracts with more than 100 health plans and employers to provide tobacco cessation services. The Free & Clear Coaching Center is the center of the organization’s operation, as the essence of its mission is working with participants to eliminate their tobacco habits. It is staffed with 195 agents; 112 of whom work from home. Typical Openings: Quit smoking coaches. W-2 employees. Scheduling: Part-time and full time positions, check website for current openings. Training/Experience: Training is provided. Compensation: Competitive salary plus benefits.
Frontline 4 Hire
Employment Page: http://www.frontline4hire.com/work2.htm Main Page: http://www.frontline4hire.com Owner’s Meetup Group (in Nebraska): http://smallbiz.meetup.com/cities/us/ne/omaha/3935263/?ic=sn42 Company Profile: Frontline4Hire is a resourceful company bringing modern operations to the front lines of American businesses by providing an alternative to traditional and overseas outsourcing. Typical Openings: Frontline Lead Generator / Appointment Setters, Virtual receptionists, customer service, Dispatchers. Independent contractors. Scheduling: Varies depending on client’s needs. Training/Experience: Provided per client project. Compensation: Independent contractors and employees propose their own hourly rates to clients.
Futura Executive Solutions
Employment Page: http://futuraexec.net/agentsnet.aspx Main Page: http://www.futuraexec.net and http://www.ventanacc.com/eng/index.html Company Profile: Futura is the US-based branch of Ventana Call Centers and only hires remote agents. Futura specializes in intellectual property translations and remote bilingual call center solutions. They specialize in working with legal clients from across the globe. Typical Openings: Bilingual At-Home Agents. Independent contractors. Scheduling: Must commit an average of 20 – 30 hours per week within the shift window you select. Training/Experience: Training that may take from five days to six weeks. All training is typically done via telephone conference calls and on-line web based learning. Compensation: Futura establishes pay rates based on the skill sets needed for each of our clients and their programs. In general, that rate typically is about $7.50 per hour. Benefits and promotions are available to employees after a probationary period.
Galileo Processing (Utah)
Employment Page: http://www.galileoprocessing.com/careers/index.php Main Page: http://www.galileoprocessing.com BBB Report: http://www.saltlakecity.bbb.org/commonreport.html?bid=6001292 Company Profile: Galileo is a leader in prepaid processing for debit cards, prepaid cards, and credit cards, developing card processing programs for businesses across the US. . They have been featured in Payment News Magazine, EE Times, and GPS world. Typical Openings: Customer Care Representatives. (W-2 hires.) At home agents must live in an (801) area code. Scheduling: Flexible scheduling (open 5AM - 11PM) Training/Experience: Paid training. In order to qualify for this opportunity, agents must complete call center training (6-8 weeks), and meet all productivity and attendance requirements. Training is completed onsite. Compensation: Starting rate of $9.50 / hour.
GE Money USA (Select Regions Only)
Employment Page: http://www.gecallcentercareers.com/search.asp Main Page: http://www.gemoney.com/ BBB Report: http://www.dayton.bbb.org/commonreport.html?bid=5001136
Company Profile: From Wikipedia.org: The General Electric Company, or GE (NYSE: GE) is a multinational American technology and services conglomerate incorporated in the State of New York.. In terms of market capitalization, GE is the world's second largest company and also second in the BrandZ ranking. In the 1960s, aspects of U.S. tax laws and accounting practices led to a rise in the assembly of conglomerates. GE, which was a conglomerate long before the term was coined, is arguably the most successful organization of this type.” GE Money is the financial division of GE.
Typical Openings: Customer Service Representatives – employees. Search for “work at home” or “homebased” in all locations. As a Customer Service Representative you handle inbound calls from stores and customers regarding all facets of their Credit Card Account. Scheduling: Varies. Both part time and full time jobs are available in various locations. The Tempe, Arizona location frequently advertises for home-based workers. Training/Experience: Experience in call center or financial industry a plus. Must be located near a GE location to go to training sessions. Training lasts two weeks and there is a mandatory monthly meeting Compensation: Commensurate with experience but typical starting wages are normally between $9 and $12 per hour. Full time employees have access to all of GE’s benefits.
Geeks by Minute
Employment Page: http://www.geeksbyminute.com/careers/tsa/index.htm Main Page: http://www.geeksbyminute.com
Company Profile: Geeks by Minute provides tech support to consumers on an as-needed basis. They charge 1.99 per minute to consumers for all of their services.
Typical Openings: Technical Support Agent (Independent Contractor) Scheduling: Shifts vary but Geeks by Minute is open 24 hours. Training/Experience: Troubleshooting 2+ Years Experience in PC
Compensation: $15 to $24 per hour + bonuses
Gemstone Marketing Group
Employment Page: http://www.gemstonemarketinggroup.com/Careers.html Main Page: http://www.gemstonemarketinggroup.com Typical Openings: Part-time appointment setting / telemarketing. Independent contractors. Agents are responsible for calling customers and offering great gift package for attending a fun and informative open house presentation for Resorts and Vacation Clubs across the US. Scheduling: Should be able to work 4 days or more per week, evening hours (except on Saturdays). 3-5 hours a day. Training/Experience: At least one year of previous experience in a professional outbound call center. Compensation: Undisclosed hourly rate plus commission.
Company Profile: Gemstone Marketing Group provides tours for consumers interested in purchasing vacation property.
Go to Market Strategies
Employment Page: http://www.gtms-inc.com/jobs.htm Main Page: http://www.gtms-inc.com BBB Report: http://www.thebbb.org/commonreport.html?bid=78001084
Company Profile: Go-to-Market Strategies provides sales and marketing solutions to small and large businesses, as well as provides mentoring and training solutions.
Typical Openings: Telemarketing and customer service representatives. Independent Contractor positions. Scheduling: Part-time up to 20 hours per week, or full-time at 40 hours per week. Shifts are available between 8am to 5pm PST, Monday through Friday. Training/Experience: Experience in telemarketing, sales, or marketing preferred. Training is provided. Compensation: Typically starts around $15 / an hour.
Green Teleservices (DC Metro area)
Employment Page: http://www.gteleservices.com/work.htm Main Page: http://www.gteleservices.com/ Company Profile: Founded in 1985, Greene TeleServices specializes in providing outbound businessto-business teleservices for commercial firms and for trade, industry, and membership associations. Typical Openings: B2B Outbound callers only. Employee / W-2 positions. Scheduling: Flexible during client business hours. Part time positions only. Training/Experience: Prior experience in telemarketing, customer service, or other phonerelated work is a plus. Compensation: Undisclosed hourly rate.
Employment Page: http://www.grindstone.com/career.html Main Page: http://www.grindstone.com LinkedIn Profile: http://www.Linkedin.com/pub/1/a14/216 Company Profile: Grindstone provides businesses with a team of experienced B2B professionals focused on business development through lead generation and outbound calling. Typical Openings: Outbound callers/telemarketers – W-2 employees. Scheduling: Part time up to 25 hours/ week. Schedule depends on client needs – standard telemarketing hours apply. Training/Experience: Prefers a minimum of three years successful sales/inside sales experience. Training is provided. Compensation: Starts at $12/hr with opportunity for bonuses.
Employment Page: http://www.higherone.com/employment/jobopenings.shtml Main Page: http://www.higherone.com LinkedIn Profile: http://www.Linkedin.com/in/caseymcguane1005 BBB Report: http://www.connecticut.bbb.org/commonreport.html?compid=84000471
Company Profile: From the website: Higher One provides refund management services to higher education institutions and banking services to members of their community through a card based solution. Higher One currently provides services for 250,000 active banking via web and phone – all in a virtual office environment, eliminating costs and paperwork for hundreds of universities across the country. They have been featured at financial conferences and in newspapers across the globe. Higher One was ranked # 85 on 2007 Inc. 500 List of Fastest Growing Companies in the United States.
Typical Openings: Home Agents (Customer Service) * Pre-employment background and credit check are required. Applicant must not have collection items including charge offs, judgments or liens. Bankruptcy items are excluded. All positions are W-2 employee status. Scheduling: 20-40 hours per week between the hours of 8am and 8pm EST Training/Experience: Paid and provided.
Hilton Reservations (Select Locations)
Employment Page: http://enet.hilton.com/jobs/careers.asp Main Page: http://www.hilton.com
Company Profile: From Wikipedia: “Hilton Hotels Corporation is one of the leading global hospitality companies. As of April 2007 there are 2,645 hotels and 485,000 rooms employing 101,000 people in more than 80 countries. The company owns, manages or franchises a portfolio of brands, including Hilton, Conrad Hotels, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn, Hilton Grand Vacations, Homewood Suites by Hilton, Scandic by Hilton and The Waldorf-Astoria Collection. It was founded by Conrad Hilton in Cisco, Texas and now has headquarters in Beverly Hills, California.”
Typical Openings: Work at home reservations specialists. Scheduling: Typically part-time, depending on location. Training/Experience: Training provided locally. As a part-time telecommuter, Hilton at Home team members perform the same role as on-site Reservations and Services Specialists – handling customer requests.. Compensation: Paid by the hour, typically $9-10 an hour to start.
Employment Page: http://www.hiwiredinc.com/careers/Positions.aspx Main Page: http://www.hiwiredinc.com LinkedIn Profile: http://www.Linkedin.com/pub/0/312/a51 Company Profile: HiWired of Needham provides consumers and small businesses with immediate remotely delivered services and support for personal computers and any technology that integrates with the PC, including wireless networks, iPods, digital cameras, and smart phones. Typical Openings: Customer Support (Onsite, then telecommute) and Remote Tech Support Scheduling: Full time, W-2 . HiWired is open 24 hours per day; 7 days per week so there are a variety of schedules available. Training/Experience: Minimum of 6 months customer service experience in a call center environment. Paid onsite training is provided. Compensation: Target annual salary is mid $30’s. Benefits include Health, Dental, 401K, Vacation, Sick, Personal, company paid holidays, and discounted HiWired services.
Holland America (Seattle, Washington)
Employment Page: http://www.hollandamerica.com/about/employment.do (They frequently post on CareerBuilder, as well) Main Page: http://www.hollandamerica.com/countryResidence.htm?id=/ BBB Report: http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114& bbb=1296&firm=501331
Company Profile: Holland America is a cruise company based in North America. From Wikipedia, “In addition to its fleet of cruise ships, Holland America also owns the Westmark hotel chain which operates in Alaska and the Yukon, the bus companies Gray Line of Seattle and Gray Line of Alaska, and Worldwide Shore Services, which provides warehouse and logistical support for the company. HAL shares its headquarters in Seattle's Lower Queen Anne district with the above mentioned subsidiaries. Finally, HAL owns "Half Moon Cay" (its own private island in the Caribbean, officially known as Little San Salvador Island); nearly all of the line's cruises through the region spend at least a day there.”
Typical Openings: Cruise Reservation/Sales Agents. W-2 employee status. Scheduling: Varying shifts available. Most positions are full time. Training/Experience: Reservation agents must work on-site one week before they are allowed to work from home. Extensive training is provided on a system that mimics the one they will have at home. Compensation: $10.26/hour to start. Offers full timers medical and dental coverage; 401(k) plan; profit sharing; life insurance; accidental death and dismemberment coverage; long-term disability; vacation and personal time off; in-house training seminars; commuting subsidies; and tuition assistance. After the completion of one year of employment, employees become eligible for a free space-available cruise.
Home Shopping Network
Employment Page: http://www.hsn.com/corp/jobs/faqs/default.aspx?aid=4318 Main Page: http://www.hsn.com Company Profile: From Wikipedia.org: The Home Shopping Network (HSN) is a mostly 24-hour shopping network that is seen on cable, satellite, and some terrestrial channels in the United States. Scheduling: Hires home-based workers for part time positions only – usually 10-25 hours a week, depending on business needs. Typical schedules are 8:00AM - 2:00PM, 12:00PM - 6:00PM and 6:00PM 12:00AM. Training/Experience: Have 3-5 years in the businessto-business marketplace and/or customer service and/or have 1-2 years in business-to-business cold calling and/or sales Compensation: Start at $10.00/hour.. Typical Openings: Inbound customer service representatives. W-2 employees.
Hudson Management Services / HMS
(St Louis, MO area)
Employment Page: http://www.hudsonmanagementservices.net/ad1.htm Main Page: http://www.hudsonmanagementservices.net
Company Profile: Hudson Management Services provides sales prospecting and appointment setting for the sales efforts of businesses in the St. Louis Metro area.
Typical Openings: Work from Home Teleprospectors. W-2 employee status. Scheduling: Part-time Training/Experience: They provide paid training. Compensation: Most positions start at $9.00 an hour. HMS also pays telephone and software related expenses.
Employment Page: http://www.itelesource.com/careers.htm Main Page: http://www.itelesource.com LinkedIn Profile: http://www.Linkedin.com/pub/0/a11/765 Company Blog: http://www.sellingpursuit.com/
Company Profile: iTelesource is a provider of outsourced enterprise lead generation, lead qualification, and channel marketing. Based near Dallas, TX, iTelesource serves clients across multiple verticals who typically work in a complex sales environment.
Typical Openings: Program Consultants, Lead Generation Specialists (W-2 employee status) Scheduling: Ability to work 10 - 20+ hours per week during business hours Training/Experience: 5+ years of telesales experience preferred. Training will be provided on all client engagements. Compensation: Up to $25/hr, based on project, skills, and experience.
Employment Page: http://www.ictgroup.com/careers/hba.html Main Page: http://www.ictgroup.com LinkedIn Profile: http://www.Linkedin.com/pub/0/83/874 BBB Report: http://search.buffalo.bbb.org/codbrep.html?ID=19000052 Company Profile: From the website: “ICT GROUP [NASDAQ: ICTG] is a leading globally integrated supplier of customer relationship management (CRM) solutions. We provide a comprehensive suite of sales, service and marketing solutions designed to help clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships” Typical Openings: Home Based Agents (HBAs) handle a variety of inbound sales and customer service calls for ICT Group clients. Independent contractor status. Scheduling: Varies, depending on client project. Training/Experience: HBAs receive extensive training and development at one of ICT Group's regional contact centers or by using the Company's web-based training facilities. Compensation: Averages around 10.00/per hour, dependent on client projects. Some inbound projects are paid per-minute. Others programs have a bonus or incentive structure based on performance.
Employment Page: http://www.idapted.com/trainers/index.htm Main Page: http://www.idapted.com LinkedIn Profile: http://www.Linkedin.com/pub/0/326/544 Company Profile: Idapted provides innovative English teaching solutions to new English learners across the country. Idapted empowers work-at-home trainers to be effective oral language trainers. All you need is to be able to speak like a native English speaker and enjoy talking to people on the telephone. Typical Openings: Idapted Trainers. (Independent contractors) Idapted is not a telemarketing company. All the students you will be serving are language learners who want to practice their language skills. Independent contractor positions. Scheduling: Scheduling time is strictly up to each Trainer. The only minimum call requirement for Idapted Trainers is that one call is taken within a 30 day time period. Training/Experience: Must speak fluent, clear English. Compensation: Starting pay rate is $8.00 per hour of talk time. Depending on the quality of the service provided, customer demand levels, and a period of evaluation pay rate can increase up to $12.00 per hour.
IMS Technology Telesales Specialists
Employment Page: http://www.telesalesspecialists.com/employment.htm Main Page: http://www.telesalesspecialists.com BBB Report: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.a spx?CompanyID=13156745 Company Profile: Provides telesales services to a variety of clients for specialized industries such as computer hardware, software, networking and telecommunications. (Although they do work with other industries.) Typical Openings: Telesales specialists. Employee status. Scheduling: Must work a minimum of 15 hours per week. Training/Experience: Bachelor's degree or higher, previous business-to-business or corporate sales experience or previous high tech experience. Training is paid and provided. Compensation: Pay rate is a fixed $15.00/hr, with occasional commissions in addition to base pay.
Home Page: http://www.infocision.com/ Employment Page: http://www.infocision.com/Careers/Pages/WorkFromHome.aspx BBB Report: http://www.akron.bbb.org/newsearch2.asp?ComID=0272007034 LinkedIn Profile: http://www.Linkedin.com/pub/1/2a9/3a4 Company Profile: A premier provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, and sales and customer care. InfoCision raises more money over the phone for nonprofits than any other teleservices company in the world and has been in existence for over 25 years. Typical Openings: Work-at-home Communicators. These are W-2 positions that specialize in volunteer recruitment, Christian fundraising, sales and customer care calls. Scheduling: Communicators are given a schedule at the beginning of their employment that can be changed by contacting the personnel coordinator. Outbound campaigns are between the hours of 8 a.m. and midnight. Any time between midnight and 8 a.m., you can log in to "inbound only". Training/Experience: Paid training that lasts four days. The training site is always at a location near you. Subsequent trainings are held on-line. Subsequent trainings are held through a toll-free conference line and a program called GoTo Meeting. Compensation: Starts at $8.50 an hour. Employees that work 30 hours a week for six months are eligible for health benefits after 90 days of employment. After six months, a full-time Communicator will have earned about one week of paid vacation.
Employment Page: http://www.initialcall.com/ic/ Main Page: http://www.initicalcall.com LinkedIn Profile: http://www.Linkedin.com/pub/0/13b/922 Company Profile: Initial Call was founded in November of 2002. They provide front-end selling processes for high-tech service and product firms. Since then, Initial Call has grown considerably in its employees and client base, catering to high-tech small to medium sized businesses. Typical Openings: Sales Managers and Lead Generation Specialists. W-2 status. Scheduling: Seeking individuals for 10-30 hours work per week. All employees are part-time and telecommute from home. Training/Experience: Minimum of 3 successful years of experience in installing/implementing business software packages, hi-tech recruiting, hi-tech field sales or hi-tech lead generation services. Training on client projects is provided. Compensation: Undisclosed, competitive base pay and bonuses.
Employment Page: http://www.intrep.com/people.html Main Page: http://www.intrep.com LinkedIn Profile: http://www.Linkedin.com/in/dangreenbergintrep BBB Report: http://www.columbus-ohbbb.org/commonreport.html?bid=3005178
Company Profile: Intrep delivers complete, customized B2B inside sales programs with a team of professional U.S. home-based sales consultants effectively executes a wide range of critical functions, including: Intrep has been featured on ABC News and Good Morning America as a legitimate work at home employer.
Typical Openings: Telephone Sales Consultants. (independent contractors) Scheduling: Flexible hours, depending on the client. Training/Experience: An extensive sales and marketing background and understanding of businessrelated software. Compensation: Pay typically starts around 12 an hour plus commission. .
Employment Page: http://www.intelemark.com/JoinOurTeam/ Main Page: http://www.intelimark.com LinkedIn Profile: http://www.Linkedin.com/pub/4/841/83A Company Profile: Intelemark specializes in creating outbound telemarketing and B2B sales call for a variety of clients. Typical Openings: B2B Appointment setters. Scheduling: M-F during standard business hours. Training/Experience: 2 years outbound calling experience. Compensation: Pay is hourly plus incentives that allow for a successful agent to make $13-$16 per hour.
Intellicall / Answer2 (Florida)
Employment Page: http://www.answer2.com/Employment.aspx Main Page: http://www.answer2.com BBB Report: http://dallas.bbb.org/WWWRoot/Report.aspx?site=50&bbb=0875&firm=90021135 Typical Openings: Customer Service Representatives – typically bilingual. Telemarketing Representatives. W-2 employees. Scheduling: Full and part time schedules available. Training/Experience: Experience in a call center setting is preferred. Training provided. Compensation: Undisclosed.
Company Profile: IntelliCall has a diverse groups of clients ranging from small entrepreneur to Fortune 100 companies. Bilingual (English / Spanish) services include inbound/outbound telemarketing, overflow/after hours customer service, third party verification, direct response order-taking, and other direct customer contact services.
Internet Merchandising Systems
Jobs Page: http://www.imscart.com/employment.html Main Page: http://www.imscart.com Blog: http://www.imscart.com/blog/ Typical Openings: Independent contractor positions – Customer Support, Sales Associates Scheduling: 5-25 hours per week (varies depending on scheduled installs/updates) Training/Experience: Part time customer Service representatives. Should be fluent in HTML and have experience in webmastery. Compensation: Customer Service pays $10 – 15 US per hour, depending on experience to begin. Sales associates are commission only.
Company Profile: IMS creates and sells software for Hotel and travel reservations on websites. They provide both sales and customer support to their software clients.
Employment Page: http://www.intuit.apply2jobs.com/index.cfm?fuseaction=mHvexternal.showPositions Main Page: http://www.intuit.com BBB Report: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.a spx?CompanyID=13052971 Company Profile: From Wikipedia.org: “Intuit makes the popular personal finance programs Quicken and TurboTax (and its Canadian counterpart, QuickTax), as well as the small business accounting program QuickBooks. In addition, they produce QuickBooks Point of Sale solution for small retailers, the market leading Typical Openings: Remote Customer Service, Remote Inbound and Outbound Sales, Remote Tech Support, Remote Account Managers – all W-2 hires Scheduling: Depends on position – most are full time. Compensation: Competitive salary and full benefits after probationary period.
Jelly Bean Services
Employment Page: http://www.jellybeanservices.com/tmapply.htm Main Page: http://www.jellybeanservices.com Company Profile: Jellybean Services works oneon-one with their clients, who outsource a variety of tasks such as telemarketing, research, and administrative projects. Typical Openings: Outbound telemarketers – independent contractor. Scheduling: A minimum 5-10 hours/week. Available in the evenings when people are at home. Training/Experience: Asks for experience as a telemarketer. Compensation: Typically $7-7.50/hour plus a commission paid at after a sale is complete. Bonuses may be offered depending on performance. Note: If you cannot get started within 2 weeks, they ask that you don’t submit an application.
Jet Blue (Utah or California)
Employment Page: https://workhere.jetblue.com/ Main Page: http://www.jetblue.com BBB Report: http://www.newyork.bbb.org/reports/businessreports.aspx?pid=44&page=1&id=449 92 Company Profile: From Wikipedia.org: “JetBlue Airways is a major American low-cost airline owned by JetBlue Airways Corporation (NASDAQ: JBLU). The company is headquartered in the Forest Hills neighborhood of the borough of Queens in New York City. Its home airport is John F. Kennedy International Airport. JetBlue is a non-union airline. In October, 2007, JetBlue was named the number one U.S. domestic airline by Conde Nast Traveler magazine's "Readers' Choice Awards" for the sixth year in a row.” Typical Openings: Home based reservations crew. (Most positions on the job search page are work-athome when it comes to the reservation department.) W-2 positions only. Scheduling: Part time and full time openings. The average worker works about 24 hours, per week – either three 8 hour shifts or four 6 hour shifts. Representatives should be able to work a variety of shifts and travel to local office in case of technical difficulties. Training/Experience: Previous reservation and/or call center experience preferred but not required. Training is provided but you must go to an on-site location. Training is a paid, five-week process. New hires spend two weeks in classroom learning about the airline industry, the technology and the company culture; for the remaining three weeks, they take calls under supervision. Compensation: Agents start at $8.50 per hour, with a fixed 5 percent annual raise, medical coverage. During weather events and holidays, agents can sign up for voluntary overtime. Jet Blue does not pay overtime unless the hours are requested by Jet Blue.
Employment Page: http://www.jvminc.com/Positions.cfm Main Page: http://www.jvminc.com BBB Report: http://www.trenton.bbb.org/nis/newsearch2.asp?ID=1&ComID=0221000024004230
Company Profile: JV/M is a professional business-to-business telemarketing company that specializes in generating qualified sales leads and appointments for industrial, commercial and professional firms that sell into the business market. JV/M provides research services, pre-qualification, cold calling, executive appointment-setting and other lead generation services.
Typical Openings: B2B Telemarketers. Independent contractors. Please note that JVM requires a noncompete clause that lasts 6 months after your initial contract in the states of New Jersey, New York, Pennsylvania, Ohio, Delaware, Maryland, Washington DC, Virginia, Connecticut or Massachusetts. Scheduling: Normal business hours – part time hours. Training/Experience: Candidates with B2B experience and sales training. Must pass their initial skills assessment before employment commences. Compensation: Undisclosed – hourly rate included in contract.
Employment Page: http://kowalinc.com/opportunity_0206_MonSup.htm Main Page: http://kowalinc.com/ Company Profile: Kowal & Associates, Inc. provides a variety of contact center consulting services, from strategic planning to inthe-trenches implementation. Kowal & Associates has worked with a wide variety of clients across a number of industries, including companies ranging in size from Fortune 100 to local Boston organizations. They have worked for Pepsi, Proctor and Gamble, and Harvard University. Typical Openings: Call Monitoring Associates (This means you listen to and assess calls, rather than make them) Scheduling: Normal business hours – full time. Training/Experience: Experience monitoring calls in a business call center environment. Compensation: Undisclosed – offers a strong benefit package, including health, disability, and life insurance, a 401-K plan, tuition reimbursement, Tpass, health club, and other benefits.
Employment Page: http://www.lifealert.com/careers/careers.html Main Page: http://www.lifealert.com BBB Report: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.a spx?CompanyID=23351 Company Profile: This is the company that brought us the infamous commercial, “Help, I’ve Fallen and I Can’t Get up!” They provide a solution for the motionimpaired to make emergency calls in case of emergency. Typical Openings: Inbound sales and outbound follow-up. You are an independent contractor. Scheduling: Set your own hours. Training/Experience: Telemarketing/Sales experience helpful. All leads are provided. Compensation: Undisclosed.
Life Made Simple / Order Corner
Employment Page: http://www.lifemadesimple.biz/telemarketer.htm Main Page: http://www.lifemadesimple.biz LinkedIn Profile: http://www.Linkedin.com/pub/0/760/337
Company Profile: LifeMadeSimple, LLC, was established in July 2003 by Jackie Bunn when she was awarded the Central and Northern New Jersey license to market OrderCorner. OrderCorner is a rapidly growing online food ordering service which enables people to easily and efficiently order meals for delivery to their offices, homes or other meeting places from “best in class” local restaurants and caterers.
Typical Openings: Home-based telemarketers. Independent contractors. Scheduling: As an independent telemarketer, hours are both negotiable and flexible. Part time or fulltime. Training/Experience: Provides initial and ongoing training. A local market representative will be working along side of you and will be responsible for client visits and presentations. Compensation: Hourly rate plus a commission structure based upon gross sales achieved. In addition, telephone expenses will be reimbursed.
Employment Page: http://www.liveops.com/become_an_agent.html Main Page:http://www.liveops.com/ BBB Report: http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage _Expository.aspx?CompanyID=25000537
Company Profile: LiveOps, founded in 2000, has 16,000 agents nationwide. The company's chief executive officer, Maynard Webb, is the former chief operating officer for eBay.
Note: LiveOps will require a $30 non refundable check or money order to cover a routine background and credit check for all candidates indicating an interest in moving forward in the LiveOps Certification Process after the Virtual Business Presentation. Typical Openings: Home based customer agents. Independent contractors.
Additional Information Sources for LiveOps: WAHM LiveOps Forum: http://www.wahm.com/foru m/forum_topics.asp?FID=4 1 Online Interview with Chief Technical Officer: http://cmisight.com/index.p hp?option=com_content&ta sk=view&id=83&Itemid=38
Scheduling: Set your own hours based on availability. LiveOps issues scheduling opportunities for new agents twice a week. You must commit to half hour time slots. Training/Experience: Training on specific projects for clients is provided. You will also receive immediate online support from supervisor’s real time via a chat room. Compensation: In most cases, Agents invoice LiveOps per minute of talk time – which averages anywhere between $7 and $20 per hour. Many clients also issue performance bonuses for "upselling" a caller to a more expensive product. Agents are graded on a merit system, with the most experienced and bestscoring agents getting the most lucrative calls. Agents can log in to see their rankings at any time. Those at the top of the ranks tend to be very busy. Fees are calculated from the 1st to the 15th and from the 16th to the end of the month. Fees are paid (deposits made and checks mailed) on the first business day following the close of an invoice period.
Lunar Pages / Ad2Net, Inc.
Employment Page: http://www.lunarpages.com/jobs/ Main Page: http://www.lunarpages.com BBB Report: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.a spx?CompanyID=13174640 Company Profile: Lunarpages Web Hosting was born from Add2Net in 2000, and has branched out from simple shared hosting to include Windows, Dedicated, Reseller, and most recently, VPS Hosting Plans. LunarPages has been featured in Web Host Industry Review, HostSearch, and a many web hosting review websites. Typical Openings: Customer Service Representative I, Sales Representatives. W-2 positions. Scheduling: Open shifts for contract, telecommuting positions are available for day, swing, and graveyard hours. Training/Experience: Ability to use an HTML editor a plus, Familiarity with file transfer via the Internet (FTP) a plus Compensation: Undisclosed hourly rate plus upsell bonuses.
Employment Page: http://maineoil.com/phoners.htm Main Page: http://www.mainoil.com BBB Report: http://www.bosbbb.org/reports/reliability_report.asp?FirmId=71007 Company Profile: The intent of MaineOil.com is to provide the current heating oil and kerosene prices as a resource for the people of Maine. 80 percent of Maine residents heat their homes with oil, and the average resident burns through about 850 gallons a season, according to the Maine Oil Dealers Association. Typical Openings: B2B Telemarketers. Independent contractors. Scheduling: Calls start between 8:00 - 8:30am. 2-3 hours a day 3-5 days a week. Training/Experience: Telemarketing experience preferred. Training and scripts provided. Compensation: Pays $11.00 per hour. Also pays phone costs.
Employment Page: http://www.maranathagroup.com/Sign_Up_Free.html Main Page: http://www.maranathagroup.com BBB Report: http://www.neworleans.bbb.org/commonreport.html?compid=22001389
Company Profile: Maranatha Group provides marketing services for a variety of customers in the health benefits industry.
Typical Openings: Home based telemarketers. Independent contractors. Scheduling: Normal telemarketing hours. Training/Experience: Provided, unpaid. No experience necessary. Telemarketers are placed on a trial period where they are closely monitored and given assistance as needed. Compensation: Undisclosed. Checks are paid one month after the enrollment date on each and every sale. This allows the Health Benefits Companies to process the enrollments and pay Maranatha Group for its marketing services. Maranatha Group will take an additional week to mail all compensation checks out.
Employment Page: http://www.marketmakers.com/mm-Career.htm Main Page: http://www.marketmakers.com BBB Report: http://www.dc.bbb.org/report.html?national=Y&compid=80019596 Company Profile: MarketMakers Group, Inc. is a B2B telemarketing company that designs customized sales lead generation programs focused on measurable results. Founded in 1996, the company employs highly educated professionals who train and work in dedicated business development teams depending on industry experience. Typical Openings: Outbound B2B telemarketers. Independent contractors. Scheduling: Shifts and schedules vary but are very flexible. Part time and full time hours available. Training/Experience: College degree preferred. Experience in a professional setting mandatory. Compensation: Competitive hourly rate plus incentives based on performance.
Marriott Global Reservations (Nebraska)
Employment Page: https://greatcareers.marriott.com/default.asp? Main Page: http://www.marriott.com Company Profile: From Wikipedia.org: Marriott International, Inc. (NYSE: MAR) is a worldwide operator and franchisor of a range of value and luxury hotels and related lodging facilities. Marriott currently has 2,300 accommodation properties in North America alone. Typical Openings: Home based reservation agents. Scheduling: A minimum of 15 hours a week is required. Shifts vary based on the hours you want to work Training/Experience: Paid. Must train on-site before working at home. Monday-Friday from 8:30 A.M. to 5:00 P.M. for 4 weeks or Monday-Friday from 6:00 P.M. to 11:00 P.M. for 5 weeks. Compensation: 8.50 per hour to start. Shift incentives after 6:00 PM ($.75 more per hour after 6:00 PM, training excluded, on weekdays and $2.75 more per hour after 6:00 PM on weekends.)
Medco Health Solutions (Select Regions)
Employment Page: http://www.medcohealth.apply2jobs.com/INDEX.CFM keyword search :home and see job descriptions for Customer Care Main Page: http://www.medcohealth.com/medco/consumer/home.jsp Company Profile: From Wikipedia.org: “Medco Health Solutions, Inc. (NYSE: MHS) is a leading pharmacy benefit manager (PBM) company based in Franklin Lakes, New Jersey. The current chairman is David Snow. The company formed in August 2003 as a spinoff from Merck & Co.. While under Merck control, the company was known as Merck-Medco Managed Care, L.L.C; before that it was Medco Containment Services, Inc. Medco is a member of the S&P 500. As of 2007, it was ranked 54th on the Fortune 500 list. It was named one of Fortune magazine’s 2005 Most Admired Companies. Medco operates the nation’s largest mail-order pharmacy operation. In 2005, Medco managed 549 million prescriptions.” Typical Openings: Employs Home based Customer Care, pharmacy technicians, nurses, and other medical specialists. Hires remote staff in Arizona and Ohio. Scheduling: Full time schedules. Shifts vary based on the position, but typically hires for 3PM to midnight shifts for home-based positions. Training/Experience: Paid. Minimum 1 year of customer service experience is required for customer service positions. For clinical team, one (1) to three (3) years of experience in mail-service, retail, or community practice setting and valid license in the state of Arizona. Compensation: To be determined. All full time employees are eligible for a Comprehensive health care coverage that begins the first of the month
Employment Page: http://www.micahtek.com/jobs.html Main Page: http://www.micahtek.com Online Commercial: http://boss.streamos.com/wmedia/christiantv/windowsmediavideo/1010/mtekcomme rcial_wmv_300.wvx Typical Openings: Inbound calls takers. Independent contractor status. Scheduling: Contractors set their own hours, however, Micatek will inform them of periods in which expected higher than normal call volumes. Training/Experience: One week in a classroom setting (unpaid) and one week on the telephones (payable at the established per-minute rate for calls taken during the second week). Compensation: Paid per completed telephone call, based on the per-minute rate established by Micahtek. The per-minute rate is subject to change at any time at the Company's sole discretion. Paid bi-weekly basis through direct deposit with the AHC's designated financial institution.
Company Profile: From the website: “MicahTek, Inc. has been in the service industry since 1984 providing software solutions to non-profit and commercial industries. Seeing a need to provide state-of-theart data management, telecommunications and fulfillment services, the vision of MicahTek was born”
New Home Based CCR
Employment Page: http://www.newhomebasedccr.com/position.asp Application: http://www.newhomebasedccr.com/application.asp BBB Report: http://www.dc.bbb.org/report.html?national=Y&compid=13577
Company Profile: From the website: “NEW is a privately-held, independent third-party administrator of extended service plans, buyer protection services and product support programs. With headquarters in Dulles, Virginia, we operate seven contact centers around the U.S. NEW is the nation’s leading provider of extended service plans and buyer protection programs. We deliver outstanding customer care on behalf of the nation’s leading retailers, manufacturers, utilities and financial service companies.”
Typical Openings: Home based inbound customer service. W-2 positions. Scheduling: Schedules are agreed upon at the time of hire. Representatives can work up to 40 hours per week. (Based on call volume, some shifts may not require additional staffing.) Training/Experience: Paid. Training takes place in centralized locations in a classroom setting. Training varies by client, but ranges between a 2-week course to as much as 5. Compensation: Starting rate of $9.00/hour. 6 paid days off a year. Days off begin accruing on your very first day and you will be able to utilize your accrued days after 3 months.
Next Level Solutions
Employment Page: http://www.dial-nls.com/content.php?link=Careers_ind Main Page: http://www.dial-nls.com BBB Report: http://www.bbbcencal.org/commonreport.html?bid=71254682 Company Profile: Next Level Solutions opened their doors in 2003, offering almost 20 years of telemarketing experience to their clients. Next Level Solutions works primarily with clients within the newspaper industry, which has been their core competency in growing their business. Typical Openings: Virtual telemarketers. All homebased positions are Independent Contractor. Scheduling: Flexible schedules and contractors typically set own hours. You must be available a minimum of 20 hours per week. Training/Experience: 1+ year of telephone sales/customer service preferred. Training is provided. Compensation: $7.50 per hour + 2.75 commissions per hour at goal, some projects pay up to$12.00$16.00 per Hour for bilingual callers.
Nielson Media Research
Employment Page: http://www.nielsenmedia.com/nc/portal/site/Public/menuitem.9716da1f5789380e211 ba0a347a062a0/?vgnextoid=5aaca11530156010VgnVCM100000ac0a260aRCRD Search term: “work from home” Main Page: http://www.nielsenmedia.com BBB Report: http://atlanta.bbb.org/WWWRoot/Report.aspx?site=39&bbb=0443&firm=6010833 Company Profile: From the website: “At Nielsen Media Research, our reputation for integrity, innovation and commitment to professional development attracts the industry's top talent. As an industry leader in media information, we're just one part of The Nielsen Company, a global information and media company with leading market positions and worldrenowned brands in other industries as well. These include marketing information (ACNielsen), business publications (Billboard and The Hollywood Reporter among others), and trade shows. “ Nielsen Media Research was rated as one of the most diverse (Top 50 Companies for Diversity, DiversityInc, 2005) and best places to work (Top 100 IT firms, ComputerWorld, 2004-06; Best Computer Jobs in America, 2002. Typical Openings: Field Representatives, Membership Recruiters Scheduling: Full time, W-2 positions. Training/Experience: Training is two weeks on site. It is paid and provided in Tampa, FL. The company will pay for your hotel and travel costs. Compensation: Field positions start around $28,3000 but vary according to regional differences. After a probationary period, full benefits are offered.
Employment Page: http://www.niteoservices.com/emp_opp.htm Main Page: http://www.niteoservices.com and http://www.1to1service.com/ BBB Report: http://www.chicago.bbb.org/commonreport.html?bid=70000714 Company Profile: From the website: “Niteo Services, Inc. provides integrated teleservices solutions utilizing a powerful multi-channel, multimedia contact center solution and highly qualified customer service professionals.” Typical Openings: Inbound Customer Service Representatives. Scheduling: Varies, depending on client. Training/Experience: Previous customer service experience, preferably within a call center environment, is mandatory. Compensation: Undisclosed hourly rate.
North American Publishers Service Company / NAPSI
Main Page: http://www.napsci.com/ Employment Page: Advertises on CareerBuilder.com BBB Report: http://data.phoenix.bbb.org/commonreport.html?bid=33004926 Typical Openings: Inbound and outbound customer service. W-2 employees. Scheduling: 3PM-6PM Pacific Standard Time, Monday through Friday Experience/Training: Customer service or sales experience preferred. Training is paid and provided. Compensation: $9.00/hr plus commission – some top reps earn up to $22 / hour.
Company Profile: From the website, “North American Publishers Service Company, Inc. is an “Opt In” or “Permission Marketing” based organization that specializes in sales campaigns directed towards America's “Special Interest Magazine” readers. NAPSCI also represents a variety of additional consumer products including Voicemail, Shoppers Services, Roadside Assistance Plans and Health Benefit Programs. “
Nucomm (Lafayette, Georgia)
Main Page: http://www.nucomm.net Employment Page: http://www.nucomm.ws/OnlineEmploymentApplication/Main.aspx Typical Openings: Inbound customer service. W-2 employees. Scheduling: Varies, depending on client project. Experience/Training: Customer service or sales experience preferred. Training is paid and provided. Compensation: Unlisted, however, employees are offered benefits.
Company Profile: From Wikipedia, “NuComm International is a Canadianbased provider of customer relationship and call center services. Using the learnings and efficiencies uncovered in various career positions and successes in dozens of call centers, NuComm quickly grew from a single office located in historic Welland, Ontario to an international company now headquartered in St. Catharines, Ontario, employing over an estimated 4,000 people world wide.”
Employment Page: http://www.numbersinc.biz/jobsatni.html Main Page: http://www.numbersinc.biz BBB Report: http://data.renobbb.org/commonreport.html?bid=10001218 Company Profile: Numbers, Inc assists clients with bookkeeping, financial management, and financial modeling on both a project and interim basis. Typical Openings: Part-time Outbound Telemarketers. Independent contractor status. Scheduling: Contractors set their own schedule during normal business hours Training/Experience: Sales and customer service experience is a plus. Scripts are provided. Compensation: A minimum of $10 per hour.
Employment Page: http://www.istayhome.com/openings.php Main Page: http://www.ocurrance.com/ BBB Report: http://www.saltlakecity.bbb.org/commonreport.html?bid=13000091 Company Profile: From the website: O'Currance Teleservices' provides inbound and outbound contact center solutions for a variety of industries. Typical Openings: Part-time and full time employee positions available. Inbound sales agents, customer service, and outbound campaigns. Scheduling: Inbound calls come in 24 hours a day, 7 days a week and schedules vary accordingly. Training occurs during evenings and weekends. Training/Experience: 6-8 weeks of onsite training, then work at home. Compensation: $9.00-18.00 per hour plus generous commissions. Full time employees receive benefits including medical and dental insurance, vacation and sick leave, and 401K retirement plans.
Offsite Works / Office at Home
Employment Page: http://www.offsiteworks.com/teleworkers.htm Main Page: http://www.offsiteworks.com/ BBB Report: http://data.middletennessee.bbb.org/commonreport.html?bid=2101177 LinkedIn Profile: http://www.Linkedin.com/pub/0/86/16
Company Profile: cuses on contracts for outsourcing projects to small businesses. OffSite Works offers three types of outsourcing contracts: on-call assistance, project accounts, and work force contracts. Offsite works has been featured in many newspapers in the Tennessee area as well as national publications, including The City Paper, the Nashville Business Journal, and Computer User. Nashville
Typical Openings: Inbound calls and outbound calls. W-2 positions Scheduling: Most work is part-time. Schedule depends on client. Training/Experience: Must travel to Nashville 3x a year for updated training meetings on-site. OffSite Works rigid screening process considers each teleworker’s skills, industry background and systems. Compensation: Hourly - depends on client project.
On Point at Home /Onpoint Advocacy/Democracy Data & Communications LLC
Employment Page: http://www.onpointathome.com/ Main Page: http://www.onpointadvocacy.com/ Company Profile: From the website: “ OnPoint@Home is the work-at-home division of OnPoint Advocacy. Centrally located just minutes from Washington, D.C., OnPoint is the premier grassroots communications firm in the nation. We develop innovative grassroots strategies on behalf of our clients.” Typical Openings: Outbound Advocacy Coordinators. Independent Contractors. Scheduling: Flexible work schedule. Every Advocacy Coordinator has the flexibility to set his or her own schedule between the hours of 9 a.m. to 9 p.m. local time, Monday through Friday. A minimum of 25 hours per week is requested. Most projects last between 2 and 12 weeks. At the end of each project, qualified Advocacy Coordinators will have the opportunity to sign up for a new project on a case-bycase basis. Training/Experience: Provided. Compensation: Starts at $12 per hour and bonuses are available for Advocacy Coordinators during peak periods. Pays weekly.
Employment Page: http://www.opktelemarketing.com/jobs.htm * Frequently advertises on Craig’s List when there are openings. Main Page: http://www.opktelemarketing.com BBB Report: http://data.denver.bbb.org/commonreport.html?bid=75000506 Company Profile: OPK Telemarketing Services, based in Denver, CO provides business to business telemarketing solutions for companies of all sizes. Typical Openings: B2B Telemarketers. W-2 employee status. Scheduling: Flexible position allows you to choose your own daytime working hours as long as you are available for a minimum of 20 hours per week. Training/Experience: The ideal candidate will have inside or outside sales or customer service experience. Compensation: The starting pay rate is $10-$12 per hour.
Outlook Amusements (Los Angeles, CA)
Employment Page: http://www.outlookamusements.com/careeropportunities.aspx Main Page: http://www.outlookamusements.com LinkedIn Profile: http://www.Linkedin.com/in/tanyamwilliams BBB Report: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.a spx?CompanyID=100053193 Company Profile: Outlook Amusements, Inc. is an interactive marketing and media company in the business of producing and distributing premium new age, metaphysical and psychic entertainment services. Typical Openings: Customer Service/Sales Representatives. W-2 employees. Scheduling: Full time shifts. Schedules can be in the early morning, late afternoon, and evening shifts. You must be available to work on the weekends. Training/Experience: Prior experience working in a sales oriented call center. Training is paid for and provided. Compensation: Up to $17 per hour with opportunity for advancement. Benefits are available for those that work 25 or more hours per week – including 100% Employer paid healthcare, 100% Employer paid dental and vision, Flex 125 plan with employer funding of $550, Paid Vacation, Sick, Personal Time, 401K w/company match, and holiday pay. You also get access to free psychic readings. *Must work on-site for a minimum for 60 days before you can become a Work At Home Agent.
Outrigger Hotels (Denver, Colorado)
Employment Page: http://www.outrigger.com/aboutus_employment.aspx Main Page: http://www.outrigger.com/aboutus_employment.aspx BBB Report: http://hawaii.bbb.org/WWWRoot/Report.aspx?site=55&bbb=1076&firm=2267
Company Profile: From Wikipedia: Outrigger Hotels is a Honolulu-based hotel chain operating over 50 properties and over 12,000 rooms in Hawaii, Australia, New Zealand, Fiji, French Polynesia, Guam and Indonesia. With 26 properties in Hawaii, it is Hawaii's largest hotel chain. It was also a key player in Australia before it sold its properties there due to financial struggle.”
Typical Openings: Home based reservations agents. Scheduling: Part time hours at varying shifts. Training/Experience: Must have at least three years of customer service background. On site training is paid and provided. Compensation: Starts at $10.97/hour
Employment Page: http://www.overflowusa.com/jobs.html Main Page: http://www.overflowusa.com
Company Profile: From the website: “We are dedicated to providing quality call completion services, empowering persons with disabilities and other qualified individuals with independence while keeping jobs right here in America. Headquartered in Plainview, New York we offer work-athome opportunities to persons with disabilities, older mature adults, American Veterans and other qualified homebound individuals. This keeps jobs in America and employs a previously untapped human resource.”
Typical Openings: Independent Virtual Call Center Agents. IC status. To work for them, you must incorporate within 30 days. Scheduling: No minimum or maximum number of hours, but they do ask you work in blocks of 3 hours or more. You set your schedule two weeks in advance. Training/Experience: Onsite, 2 day trainings are held throughout New York, but non-local agents can be trained remotely. Compensation: Paid on a per-call basis. The minimum number of paid calls per hour is four. The rate per call will vary depending on the client handled. Call rates are between $1.40 and $1.70.
Oxford Media / OxfordSVI
Employment Page: http://www.svi.com/corp/HomeAgent.asp Main Page: http://www.svi.com/ BBB Report: http://www.peoria.bbb.org/commonreport.html?bid=6000530 Company Profile: Typical Openings: Work from Home Customer Service Agents. W-2 employee status. Scheduling: Full time and part time schedules available, and the call center is 24 hours. Training/Experience: Paid 2-3 week training program. Compensation: Undisclosed - competitive salary and benefit package.
Oxford SVI provides VideoOn-Demand, Free-to-Guest programming, High Speed Internet Access & Surveillance System services to hotels nationwide. Their VOD and PPV entertainment systems offer hotel guests a variety of video content on demand, including the latest first-run Hollywood movies, while providing hotel owners with a positive return on investment from the systems. OxfordSVI has a customer base of over 2,400 hotels, of which 1,970 hotels (160,000 rooms) provide VOD services. Oxford Media / Oxford SVI is a publicly traded company and has been featured in media across the globe.
Palm Coast Data (Palm Coast, FL)
Employment Page: http://www.palmcoastd.com/pcd/custservapp Main Page: http://www.palmcoastd.com BBB Report: http://www.jacksonville.bbb.org/commonreport.html?compid=1518 LinkedIn Profile: http://www.Linkedin.com/pub/1/7a2/71a
Company Profile: From the website: “The relationship between our clients and Palm Coast Data’s Account Managers is a very special one. Part concierge, part emissary, the number one priority of each PCD Account Manager is turning client directives into skillful operational action.”
Typical Openings: Home Based Customer Service Representatives. W-2 employees. Scheduling: Home-Reps are part-time, hourly paid employees of Palm Coast Data. Shifts are available within the hours of 11:00 a.m. to 8:00 p.m., during the week or on weekends. Training/Experience: If hired, you will participate in six paid weeks of instruction and preparation, Monday through Friday from 9:00 a.m. to 4:00 p.m., at the main Palm Coast Data facility. Compensation: Undisclosed hourly rate.
PeopleReady / GreatEmployees.org
Employment Page: http://www.peopleready.biz/careers.html Main Page: http://www.peopleready.biz/ LinkedIn Profile: http://www.linkedin.com/pub/0/175/020
Company Profile: People Ready helps businesses redefine their value and maximize profitability by leveraging organizations human capital, communications, leadership, organizational structure and culture.
Typical Openings: Outbound appointment setters. Scheduling: Part-time positions that require an average of 10-15 hours a week with potential for more. For setting appointments, this requires 2 -3 hours a day, 3 days a week Training/Experience: Provided. Outbound calling experience is required. Compensation: Competitive hourly rate, based on performance.
Employment Page: http://www.perceptis.com/?q=node/11 Main Page: http://www.perceptis.com/ BBB Report: http://www.cleveland.bbb.org/reports/newsearch2.asp?ID=1&ComID=03120000390 02428 Company Profile: PerceptIS is a privately held Cleveland based firm that provides help desk, call center and information technology services to the higher education, non-for-profit and commercial markets. Their call center currently supports over 500,000 end users with technical help desk services. Most of PerptIS’s clients are universities, including the University of Akron, the University of Arizona, Case Western Reserve University, and dozens of other educational institutions across the country. Typical Opportunities: Inbound Customer Service and Tech Support. Independent contractor status. Scheduling: Clients may need services around the clock. When you apply, you will be asked to fill out a form specifying the shifts and schedules you can work. Your hours will be set against this schedule and current needs. Training/Experience: Depending on position, customer support and tech support experience may be needed. Compensation: Undisclosed hourly rate.
Phone Magic, Inc.
Employment Page: http://www.phonemagicinc.com/frame_set.html Main Page: http://www.phonemagicinc.com/frame_set.html BBB Report: http://www.bosbbb.org/reports/reliability_report.asp?FirmId=76045 WAHM Forum on Phone Magic: http://www.wahm.com/forum/forum_posts.asp?TID=461048&KW=phone+magic
Company Profile: Phone Magic offers magazine subscription services to consumers on behalf of publishers across the US.
Typical Openings: New Business Development, outbound calling. Independent contractor. Scheduling: Set your own schedule during normal telemarketing hours. Training/Experience: Provided. Outbound calling experience is preferred. Compensation: The rate your client will pay you is $8.00 to $10.00 per hour. *Please take a look at the BBB Report and WAHM thread on this company. They have had several unresolved issues with previous contractors that were terminated from the company who were not paid.
Employment Page: http://www.pioneerstaffing.com/internaljobs.htm Main Page: http://www.pioneerstaffing.com Company Profile: From the website: “Pioneer Staffing is a team of successful and seasoned recruiters.” Typical Openings: Lead generators (part-time) Outbound calling specialist (full-time). W-2 hires. Scheduling: For Lead generators, one late night required each week, and one Sunday night required per month. Night/Evening shifts run from 7:30PM 10:00PM. Must work at least 15 hours each week, in 2 or 3 hour shifts. Outbound calling specialists, work a 4 day week, Monday through Thursday with two required late nights (Mon/Tue or Tue/Wed). At least two Sunday nights required per month. Night/Evening shift runs from 8:00PM - 10:30PM. Training/Experience: A minimum of 2 years cold calling and sales experience. Pioneer requires a comprehensive 2 day training program. Only experienced cold callers/telemarketers and sales professionals are encouraged to apply. Compensation: Lead generators are paid per appointment. Full-time outbound calling specialists are paid a Base Salary of $19,760 to $25,000 + and quarterly bonuses.
Employment Page: http://www.popalock.com/positions.php Main Page: http://www.popalock.com BBB Report: http://lafayette.bbb.org/WWWRoot/Report.aspx?site=58&bbb=1045&firm=9000454 1 Company Profile: Pop-A-Lock® was founded by former law enforcement officers in Lafayette, Louisiana in 1991, to create locksmith solutions that were safe, efficient, and effective across the country. They offer a variety of on-site locksmith solutions, including car door unlocking, basic lock picking, and roadside assistance which includes tire changes, jumpstarting and refueling Pop-A-Lock is the country’s largest group of franchise locksmiths, providing 24-hour locksmith services across America. Typical Openings: Remote dispatchers for homes, cars, and businesses. Independent contractors. Scheduling: Schedules are available 24 hours a day, 7 days a week. Training/Experience: Training provided. Call center experience preferred. Compensation: Undisclosed rate – however, pays per dispatched call.
Prince Market Research / Market Tools, Inc.
Employment Page: http://pmresearch.com/employment Application Page: http://www.zoomerang.com/recipient/surveyintro.zgi?p=WEB226NZE8PN8E Main Page: http://www.pmresearch.com Article on PMR: http://www.bizjournals.com/nashville/stories/2005/06/13/smallb3.html Company Profile: From the website: “For more than 20 years, PMR has been helping management teams hear, understand, and act on the voice of their customers. We are a full-service, custom research firm providing insights that reveal competitive strengths and weaknesses that highlight valuable opportunities for growth and improvement. “ Typical Openings: Home based interviews. Employee status. Scheduling: Flexible, typical telemarketing hours. 1540 hours per week. Training/Experience: Provided. Telemarketing or calling experience is strongly preferred. Compensation: Hourly wage – undisclosed.
Employment Page: http://www.productivityessentials.com/careers.html Main Page: http://www.productivityessentials.com LinkedIn Profile: http://www.Linkedin.com/in/kimnelms Owner is a member of the group: http://finance.groups.yahoo.com/group/assistwahm/ Company Profile: From the website: “PROductivity Essentials LLC is a virtual teleservices/CyberCorp company specializing in business development consulting and automation, business-to-business telemarketing, lead generation, appointment setting, customer service, market research, and web support. Typical Openings: Outbound telemarketers. Scheduling: Part time – typically 10-15 hours per week. W-2 employee status. Training/Experience: 2-5+ years experience in network marketing, direct sales, inside sales, and/or virtual assisting/administrative support background. Training provided with initial 90-day contract Compensation: $8 - $12/hour or straight commission + monthly bonus- (your choice)
Professional Dispatch Services / 4PDS
Employment Page: http://www.4pds.com/jobs.html Main Page: http://www.4pds.com BBB Report: http://www.data.bbb.org/houston.asp?yid=16001094 Employee Profile at Ryze: http://www.ryze.com/view.php?who=ychrist
Company Profile: From the website: “PDS will improve efficiency and cut operational costs for you through a unique combination of technology and personalized customer service. We monitor contractor or employee inefficiencies and consolidate your service information in an Internet browser accessible database so your tenants or employees are able to view work order status and reports.”
Typical Openings: PDS Customer Service Representatives are responsible for providing service solutions to clients who need facility service afterhours. Inbound customer service. Independent contractors. Scheduling: After hours – part time or full time. Independent contractor position. Training and Experience: Must have 2 years experience in facilities or rental management/customer services. Compensation: Paid per work order. (There is an average of 10 to 50 work orders per day.) ($4.00 each to start; $5.00 each with experience.) PDS also offers incentives, compensation and bonuses for quality volume.
Public Opinion Research
Employment Page: http://www.publicopinionresearch.net/apply/ Web Page: http://www.publicopinionresearch.com
Company Profile: Since 1976, Public Opinion Research, Inc., has been providing survey and market research to over 300 corporations, non-profit organizations, government agencies, public officials and Many political campaigns credit their success to this company.
Typical Openings: Contract Telephone Interviewers. Scheduling: The normal calling hours are 5:30-9:30 pm (EST), Monday through Friday, 10 am to 2 pm (EST) on Saturday, and 12 to 9:30 pm (EST) on Sunday. Training/Experience: Outbound calling experience requested. Compensation: Paid per interview completed. At this point interviewers on the system are making $13.25 to $25.00 per hour. The rate per interview varies depends upon the length of the survey. For example, some projects might pay you $5 per completed interview. (Usually you will average 3 to 4 of these per hour. Longer surveys may pay you 6,7, or 8 dollars, but you may only be able to do 2 to 3 an hour.)
Purple Heart Pickup
Employment Page: http://purpleheartpickup.org/job_details.php?job_id=1 Main Page: http://www.purpleheartpickup.org BBB Report: http://www.bbbwestflorida.org/commonreport.html?bid=6084059
Company Profile: From the website: “The Military Order of the Purple Heart of the U.S.A. Inc. (MOPH) is a Congressionally chartered national veteran’s service organization. The funding for veterans services, welfare, rehabilitation, and educational programs comes from the Purple Heart Service Foundation, Inc. Funds for these programs are raised by the sale of useable household goods contributed.”
Scheduling: During normal telemarketing hours. Set your own hours. Typical Openings: Employee – outbound telephone solicitors. Training/Experience: Paid and done remotely. Compensation: Pays $11 per hour in training. However, once agents graduate from the program, they typically earn $17 - 22 per hour.
Quest Diagnostics (Missouri)
Employment Page: http://www.questdiagnostics.com/brand/careers/index.html Main Page: http://www.questdiagnostics.com BBB Report: http://greatermd.bbb.org/WWWRoot/Report.aspx?site=41&bbb=0011&firm=17010 015 Company Profile: From Wikipedia.org: “Quest Diagnostics Incorporated (NYSE: DGX) is a United States corporation which provides clinical laboratory services. The company has operations in the United Kingdom and Mexico, as well as service locations located in Brazil in addition to collaborative agreements internationally with various hospitals and clinics.  Quest Diagnostics also has operations in the US Territory of Puerto Rico.  Quest Diagnostics is a member of the Fortune 500 and the S&P 500. The company's corporate headquarters were previously located in Teterboro, New Jersey where the largest business unit is located. Currently, the corporate headquarters are located in Madison, New Jersey having moved there in October 2007 from Lyndhurst, New Jersey.” Scheduling: Typically should be available for the following shifts: between Monday-Thursday 6:00pm11:00pm, Friday 6:00pm-9:00pm for two weeks.Hours: Monday 6:00pm-11:00pm, Pick two days (T, W, or R) 6:00pm-10:00pm, Friday 6:00pm9:00pm, every Saturday 8:00am-12:00pm or 12:00pm4:00pm. Typical Openings: Work from Home Teleinterviewers Training/Experience: High School Diploma or Equivalent required, some college courses preferred as well as experience with medical terminology. Full paid training must be completed onsite for 6 to 8 weeks. Compensation: Hourly, undisclosed
Reditos Worldwide / RWI Marketing Services
Employment Page: http://reditosworldwide.com/homeagents.aspx Main Page: http://www.reditosworldwide.com and http://rwivirtualmarketing.com/default.aspx Company Profile: RWI Marketing Services provides inbound / outbound businessto-business, business-toconsumer marketing services through outbound telemarketing and inbound customer service with virtual agents throughout the U.S. Typical Openings: Virtual Customer Service Agent. Independent contractors. Scheduling: All Virtual Agents will be required to work a weekend shift and have either day or evening availability according to RWI needs. Training/Experience: Must have own business (EIN number or Sole Proprietor) and must complete all training provided by the VAC (Virtual Agent Consultant) and resources provided on-line. Compensation: You must submit a monthly invoice to receive payment every 30 days. RWI will pay for talk time (per minute) based on invoice submitted to HR monthly. Schedule must be approved weekly by HR.
Reserve America (Florida)
Employment Page: Typically advertises via Careerbuilder.com Main Page: http://www.reserveamerica.com/ BBB Report: http://search.buffalo.bbb.org/codbrep.html?ID=66001187 Company Profile: From Wikipedia.org: “ReserveAmerica of Mississauga, Ontario, Canada is a company that provides online campsite reservation processing for private, state and federal campgrounds in the United States. They claim to be the "#1 Access Point for Outdoor Recreation", processing more than 3.5 million camping reservations per year, with more than 150,000 campsites available.” ReserveAmerica is owned and operated by Ticketmaster, an operating business of IAC (NASDAQ: IACI). Typical Openings: Work at home Reservation Agents. Schedule: Full time, varying hours. Training / Experience: Paid, at local location. Compensation: Training wage $7.15 an hour. Upon successful completion of training, $7.50 an hour.
Employment Page: http://richworldwide.com/careers.htm Main Page: http://richworldwide.com Sample Lead forms, etc: http://www.richcrm.com/downloadcenter.htm Typical Openings: Governmental Marketing Specialist, Business Marketing Specialist. Independent contractors. Scheduling: Contracts are for 10 to 40 hours per week. Training/Experience: Must have a strong business background with emphasis in sales or a telemarketing background and/or experience in cold calling, prospecting, appointment setting, and lead generation. Client project training is provided. Compensation: Typically pays starting at $10 per hour
Company Profile: Rich Enterprises specializes in lead generation and appointment setting services. They were honored by the State of Kansas as the 2007 Women Owned Services Business of the year.
SCI at Home / Secure Call Management/ SCM
Employment Page: http://www.sciathome.com/ Main Page: http://www.securecallmanagement.com/ BBB Report: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.a spx?CompanyID=100052414
Company Profile: Secure Call's U.S.-based contact centers are staffed with highly trained English and Spanish speaking operators who provide quality sales and support services 24 hours a day 7 days per week. They have been featured in media across the country for their innovative contact center solutions.
Typical Openings: Home Based Call Agents. Independent contractors. Scheduling: A minimum of 4 hours per shift. Contractors customize their shifts each day based on availability. There is no maximum amount of hours. Shifts are scheduled either 1 week in advance or you may reserve your hours in the morning for a same day work schedule. Training/Experience: Prefers a background in customer service, data entry, inbound/outbound telemarketing, sales and client services. All training is provided remotely. Compensation: Typically pays $.20 cents per talk minute. This usually averages out to between $9.00 and $12.00 / per hour. Contractors can receive their payments via direct deposit, check, or a benefits card.
Employment Page: http://www.service800.com/RepApplication.asp Main Page: http://www.service800.com/ LinkedIn Profile: http://www.Linkedin.com/pub/0/887/9b7 BBB Report: http://www.mnd.bbb.org/commonreport.html?bid=21001164 Company Profile: From the Website: “Founded in 1989, SERVICE 800 designs and administers realtime customer satisfaction measurement programs, helping service organizations follow up with their customers within hours or days of service events. The company utilizes a distinctive follow-up telephone interview process along with e-mail, web, and other follow-up techniques to measure customer satisfaction.” In April 2006, the Minneapolis/St. Paul Business Journal ranked SERVICE 800, Inc. number one in the category of largest market research firms in the twin cities. The privately held company has approximately 400 full-time employees and provides services to companies in North America, South America, Latin America, Europe, the Middle East and the Asia Pacific region. Typical Openings: Satisfaction surveyors. W-2 employees. Scheduling: Ability to work a minimum of 20 hours per week during normal business hours of 8a - 5p Monday through Friday Training/Experience: Provided. Experience in B2C communications and customer service preferred. Compensation: Starts at $9 hr.
Employment Page: http://www.schlesingerassociates.com/home/employment.html Main Page: http://www.shllesingerassociates.com BBB Report: http://newjersey.bbb.org/WWWRoot/Report.aspx?site=89&bbb=0221&firm=16002
Company Profile: From the Website: “For over 40 years, Schlesinger Associates has provided data collection services that help companies understand their potential influences in the marketplace. Over this time, we have amassed the technical expertise and extensive market knowledge to provide clients with a comprehensive range of quantitative and qualitative research services in desirable markets. To do this, we established high standards of professional, courteous, quality service - standards we measure ourselves against on every project.”
Typical Openings: Telephone interviewers and qualitative assistants. Scheduling: Full time and part time positions available during both day and evening hours. Training/Experience: Experience is useful but training will be provided. . Compensation: Undisclosed hourly rate.
Smart Circle International
Employment Page: Advertises on CareerBuilder.com (Search for Smart Circle) Main Page: http://www.smartcircleinternational.com/ BBB Report: http://www.dallas.bbb.org/WWWRoot/Report.aspx?site=50&bbb=0875&firm=9006
Company Profile: From the Website: “With nearly two decades of experience in the direct sales industry, Smart Circle International has built a tremendous business opportunity that has generated billions of dollars in value to our customers and Advertising Partners. We’ve harnessed the power of referral marketing to change what consumers buy as well as how they purchase. Through our Public, Private and Fundraising Networks, our products are available to consumers via direct, door-todoor sales and online through the company web site.”
Typical Openings: Work from home appointment setters and outside sales specialists. Scheduling: Full time and part time positions available during both day and evening hours. Training/Experience: Offers full paid training and support . Compensation: $25,000-$30,000 a year base pay, plus commissions.
Smart Office Solutions / SOS
Employment Page: http://www.smartofficesolutions.com/join_our_team/ Main Page: http://www.smartofficesolutions.com BBB Report: http://www.hawaii.bbb.org/commonreport.html?compid=36007933 LinkedIn Profile: http://www.Linkedin.com/pub/2/301/b00
Company Profile: Smart Office Solutions provides inbound and outbound calling solutions for their clients, focused on providing quality customer relationship management solutions for customers across a variety of industries.
Typical Openings: Customer Service Representatives. Contract-to-hire teleworker positions. Scheduling: Full time positions, temp to hire. Training/Experience: Provided and paid. Compensation: $8.50 to $9.50 per hour based on experience
Special Data Processing / National Magazine Exchange (Florida - Tampa Bay area)
Employment Page: https://www.sdpcareers.com/sdpcareers/careers.html Main Page: http://www.specialdata.com/ BBB Report: http://www.bbbwestflorida.org/commonreport.html?bid=10292 See the Ripoff Report: http://www.ripoffreport.com/searchresults.asp?q1=ALL&q4=&q6=&q3=&q2=&q7 =&searchtype=0&submit2=Search!&q5=Special+Data+Processing&Search=Search Typical Openings: Home Agent Sales Associates. The Sales Associate offers the caller the opportunity to purchase over 200 magazine titles at extremely reduced rates. W-2 employee status. Scheduling: Various schedules available. Not open on Sunday. Training/Experience: Paid on-site training. Compensation: Undisclosed - commensurate with experience. Offers medical and dental benefits to full time employees. *Note: This company has a fair number of unresolved consumer complaints with the BBB. They have also been cited by the FTC for fraudulent telemarketing practices. They also go by the name “National Magazine Exchange”. Call center employees have complained about being shorted on their paychecks.
Company Profile: From the website: “Because of our long-standing affiliation with major magazine publishers, we are able to offer a wide variety of magazines to our customers. Our business is rapidly growing and we have an immediate need for competent and courteous representatives to answer our in-bound calls.”
Employment Page: Advertises on CareerBuilder.com (Search for StandGuard) Main Page: http://www.standguardinc.com/ BBB Report: http://www.dallas.bbb.org/WWWRoot/Report.aspx?site=50&bbb=0875&firm=9006
Company Profile: Standguard Security, a Monitronics authorized dealer, provides monitored security alarm systems for residential and business customers. Monitonics, the nation’s third largest alarm company, monitors more than 490,000 customers. Monitronics labeled security systems, monitoring services, installation, upgrade, and repair services are available through its nationwide network of authorized dealers. Monitronics Authorized Dealers sell, service and install security alarm systems to homes and businesses.
Typical Openings: Work from home telemarketers. You don’t have to have a house line – a cell phone is okay! Scheduling: Flexible schedule including evenings and Saturdays. Training/Experience: 1 + years related experience and/or training in sales and telemarketing. Compensation: Base pay, plus commissions.
Staples (Rochester, NY)
Employment Page: Advertises on Monster.com (search “Staples, Rochester”) Main Page: http://www.staples.com
Company Profile: From Wikipedia.org: Staples, Inc. NASDAQ: SPLS is the world's largest office supply retail store chain, with over 1,962 stores worldwide, including stores in the United States, Canada (as Staples Business Depot or Bureau en Gros in Quebec), Belgium (as Office Centre), Germany, Portugal, the Netherlands (as Office Centre), Spain, Sweden, the United Kingdom, and soon India. …It also does business via the Internet, through Staples.com, its website.”
Typical Openings: Helpdesk and customer service representatives. W-2 employees. Scheduling: Part-time and full time positions, check Mosnter for current openings. Training/Experience: You must complete a minimum of 3 months of on site training in order to be considered for this program and certain stipulations will apply. Compensation: Competitive salary plus benefits.
Stewart Response Group
Employment Page: http://stewartresponsegroup.com/work_at_home_opportunities.htm Main Page: http://stewartresponsegroup.com
Company Profile: Stewart Response Group recruits, certifies and contracts with sales agents who form its virtual sales team and do not work in one central location. The Stewart Response Group management team has more than 50 years of combined experience in direct response marketing and call center management.
Typical Opportunities: Virtual Sales Agents. Independent contractor status. Scheduling: Clients may need services around the clock. You will choose your own hours. Training/Experience: Telephone sales experience is helpful, but not required. Compensation: Undisclosed.
Employment Page: https://www.superiortelemarketing.com/careers.html Main Page: http://www.superiortelemarketing.com/ Company Blog: http://successfultelemarketers.blogspot.com/ Company Profile: Superior Telemarketing (formerly Carisa Sanders Marketing) provides B2B and residential outbound telemarketing for a variety of clientele. Their outbound calling services are planned and implemented for custom solutions to each client’s specific needs. The company has been featured in New Jersey Business Online and Christian Talk Radio. Past clients have included Automated Post Cards, Ocean Spray, and Houston Golf Club. Typical Openings: Appointment Setting: B2B/Residential. Independent contractor status. Scheduling: Minimum of 20 hours per week. 9am EST till 12 midnight EST. Training/Experience: Prefers 2-4 yrs business-tobusiness marketplace experience and/or outbound, business-to-business cold calling. The first two weeks is a training period during which trainees make $8 per hour, plus bonuses. Clients may request that you log in to a conference call weekly to discuss their campaign. Compensation: Pays $9 - $12 an hour on a weekly basis. Direct deposit or payment card available.
Sutherland Global Services
Employment Page: http://www.suth.com/careers.htm (also check Monster.com) Main Page: http://www.suth.com BBB Report: http://search.buffalo.bbb.org/codbrep.html?ID=57103406 Company Profile: Sutherland is a large Business Process Outsourcing firm with worldwide locations. They work in the financial, retail, and health care sectors, as well as other industries across the globe. In January, 2008, they won the Thought Leadership Award from the Outsourcing Institute. Typical Openings: Customer Service, Lead Generation Specialists, and Salespeople. Scheduling: Full time and part time jobs available, depending on client projects. Training/Experience: Sales requires 1 year of inside or outside sales/lead generation management of technical products or services. However, customer service positions appear to be entry level. Compensation: Pays base salary plus commission on most projects. Most positions start between $9 and $12 an hour.
Tactical Sales Solutions
Employment Page: http://www.tacticalsales.com/jobs.html Main Page: http://www.tacticalsales.com HR Contact: email@example.com BBB Report: http://www.dc.bbb.org/report.html?national=Y&compid=172344512 Company Profile: From the Website: “Tactical Sales Solutions provides sales intelligence to the high technology industry. The company was founded in 1993 to provide outsourced marketing services and has evolved to specialize in business-to-business lead generation and sales prospecting. Today our three key areas of focus are: Telemarketing Lead Generation, Internet Based Lead Tracking, and Web Enabled Database Services.” Typical Openings: Lead Setting Specialists, Appointment Setting Specialists. Independent contractors. Scheduling: 20-40 hours per week during normal business hours. Training/Experience: Cold calling and prospecting experience preferred. Compensation: 15-24 $ hour, or 400-500 per appointment, based on position, skills and performance.
Talk2Rep Call Centers
Employment Page: http://talk2rep.com/call-center-employment.htm Main Page: http://www.talk2rep.com BBB Report: http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage _Expository.aspx?CompanyID=19000354 Company Profile: From the Website: “Headquartered in Tamarac , Florida. Talk2Rep is a leading call center and contact management services provider. Formed by former AT&T Call Center executives, Talk2Rep offers fully integrated high quality contact management services for government agencies and private industries in multiple vertical industries such as Healthcare, Financial, Retail, Insurance, Technology, Travel and Telecommunications and more.” They provide telemarketing and customer services, data collection and market research. Talk2Rep has been featured in Inc. Magazine, Customer Inter@ction Solutions, and AllBusiness.com for their innovative contact center outsourcing programs. Typical Openings: Inbound and outbound customer service, Appointment Setters. W-2 employees. . Scheduling: Full Time and Part Time Positions Available Training/Experience: Comprehensive training provided. Telephone experience is preferred. Compensation: $10.00 base salary plus bonuses and incentives based upon program.
Tasc Business Solutions
Employment Page: http://www.tascbizsolutions.com/careers.htm Main Page: http://www.tascbizsolutions.com LinkedIn Profile: http://www.Linkedin.com/pub/3/933/3B7 Company Profile: From the Website: “t.a.s.c. BUSINESS SOLUTIONS is a professional business development and inside sales outsourcing company. We create businessto-business selling opportunities and develop customer retention strategies for our clients. Our client focused, honest and professional based company seeks experienced, highly motivated, professional Marketing Associates. We consistently take care of our team as well as our clients. Typical Openings: Marketing Associates – Inbound and Outbound. Independent Contractor status. Scheduling: Varies, depending on client project. Standard telemarketing hours apply. Training/Experience: Have 3-5 years in the businessto-business marketplace and/or customer service and/or have 1-2 years in business-to-business cold calling and/or sales Compensation: Pays $10.00 - $14.00 per hour.
Team Double Click
Employment Page: http://www.tascbizsolutions.com/careers.htm Main Page: http://www.tascbizsolutions.com LinkedIn Profile: http://www.Linkedin.com/pub/3/933/3B7 Company Profile: From the Website: “t.a.s.c. BUSINESS SOLUTIONS is a professional business development and inside sales outsourcing company. We create businessto-business selling opportunities and develop customer retention strategies for our clients. Our client focused, honest and professional based company seeks experienced, highly motivated, professional Marketing Associates. We consistently take care of our team as well as our clients.” Typical Openings: Marketing Associates – Inbound and Outbound. Independent Contractor status. Scheduling: Varies, depending on client project. Standard telemarketing hours apply. Training/Experience: Have 3-5 years in the businessto-business marketplace and/or customer service and/or have 1-2 years in business-to-business cold calling and/or sales Compensation: Pays $10.00 - $14.00 per hour.
Teachers-Teachers (Select Regions Only)
Employment Page: http://www.teachers-teachers.com/workforus/ Main Page: http://www.teachers-teachers.com BBB Report: http://www.baltimore.bbb.org/commonreport.html?bid=23013697 Company Profile: From the Website: “TeachersTeachers.com is the nation’s leading teacher employment and recruitment website, working with over 2,000 school systems across the country to help them find and hire the best and brightest teachers. All of our employees work from home offices and enjoy the benefits of telecommuting. We’re proud to be an efficient and energy conscious company that provides a high quality of life for our employees.” Typical Openings: Candidate Recruitment Specialists, Client Services Managers (select regions only) Scheduling: Full time employees, some travel required to on-site locations. Training/Experience: At least three years of customer service, training, or sales experience. Training is provided. Compensation: Base compensation is $34K-$36K depending on position, with potential bonuses. We also cover Internet, phone, travel, mailing expenses, and offer a competitive benefits package.
Technology Sales Resource
Employment Page: http://www.web-forms.net/TSR/jobs/ Main Page: http://www.tsrweb.com/about/index.html
Clients have been HP, Sony Business Solutions, as well as others, across a myriad of industries. Technology Sales Resource is a national consulting organization that helps technology companies of all sizes build marketing and business development strategies quickly and effectively. TSRI provides high tech firms with access to its proven suite of sales solutions – each of which
Typical Openings: Lead Generation/Telesales Specialists. Scheduling: Part time (15-20 hours/week) or full time (30 to 35 hours/week.) W-2 employees. Training/Experience: 1-3 years or more experience in telesales. Compensation: Undisclosed – hourly rate.
Telecare Corporation (Florida)
Employment Page: http://www.telcarecorp.com/SurveyAgent.htm Main Page: http://www.telcarecorp.com BBB Report: http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage _Expository.aspx?CompanyID=9001004 Company Profile: Telecare Corporation specializes in outbound telephone survey campaigns across a span of industries. Located in Boca Raton, Florida, they provide services throughout the U.S., Canada and Mexico to a wide range of clientele from small entrepreneurs to international leaders such as Motorola. Typical Openings: Fully bilingual English/Spanish candidates only telephone satisfaction survey agents. (Outbound interviewing) Independent contractors. Scheduling: Full or part time schedules normally available between 9am and 5pm in the customer’s time zone. Minimum of 20 hours/week. Training/Experience: Onsite training in the Boca Raton office for 1-2 weeks as needed depending on the projects. Training is paid. Compensation: Independent contractor. $9.00$10.00 per hour with room for growth.
Teleleads Online / Client Acquisition Partners / C.A.P.
Employment Page: http://www.teleleadsonline.com/capcareers.html Main Page: http://www.teleleadsonline.com Typical Openings: Home-based telemarketing professionals. (CAP Agents) Independent contractor status. Scheduling: Flexible, during normal telemarketing hours. Training/Experience: CAP Agents require a minimum of three (3) years experience in a lead generation/appointment setting and or sales environment Compensation: Undisclosed hourly rate.
Company Profile: From the website: “CAP Agents work from home-based locations. Agents have to pass an aptitude test before being awarded the position of Independent Contractor for CAP. We have access to hundreds of home-based agents, all talented marketers ready to represent your company. “
Telelink /The Call Center Inc. / Livee-Support
Employment Page: http://www.thecallcenterinc.com/ecruiting.asp Main Page: http://www.thecallcenterinc.com Application: http://www.thecallcenterinc.com/application.php BBB Report: http://www.bbbvan.org/commonreport.html?bid=119227
Company Profile: Telelink provides both b2b and b2c call center services to a variety of clients across North America. Telelink has more than 600 domestic and international customers, including clients in over 40 American cities. Based in Canada, they hire throughout North America. They have been recipients of The Association of Teleservices International (ATSI) conferred four call centers with the Gold 24/7 Call Center Certification Award
Typical Openings: Business Development Associates, Customer Service Representatives. Contract and employee status. Scheduling: Employees are expected to be available for scheduled shifts 24 hours a day 7 days a week. Training/Experience: Education that is directly related to expertise in call centre industry dealing with Sales and Marketing. Training is provided. Compensation: Undisclosed hourly rate.
Employment Page: http://www.telereachjobs.com/ Main Page: http://www.telereach.com/ BBB Report: http://search.bbb.org/ViewReport.aspx?lnk=http%3a%2f%2fwww.data.bbb.org%2 fhouston.asp%3fyid%3d35000754&biz=35000754&bbb=0915
Company Profile: TeleReach specializes in business development, appointment setting, lead generation and information gathering company. Clients are Fortune 100 client businesses that require B2B callers.
Typical Openings: Appointment setters / telemarketers. B2B only. W-2 employees. Scheduling: A minimum of 15 hours per week is required. Flexible Part Time or Full Time Hours. Daytime Monday through Friday, 8 – 5pm, during the business work week. Training/Experience: Ideal candidates would have experience in one or more of the following: cold calling, telemarketing, call center or sales experience. Training is paid during the training period. There are also ongoing company training meetings each month as well as performance bonuses available. Compensation: $12 to $25 per hour. Full time employees qualify for company benefits after 90 days. .
Employment Page: http://www.hirepoint.com/athome/index.html Main Page: http://www.teletech.com/en-us/ BBB Report: http://data.denver.bbb.org/commonreport.html?bid=90014719 WAHM Online Forum for Teletech: http://www.wahm.com/forum/forum_posts.asp?TID=441931
Company Profile: TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front- to backoffice outsourced solutions for over 200 businesses. Teletech has been featured in the Business Journal, CNN Money, Forbes Magazine, and dozens of other news outlets throughout North America. A major client of theirs is Verizon Online.
Typical Openings:TeleTech@Home Associates. Inbound call takers. W-2 employee status. Scheduling: Associates are considered part-time employees and are expected to work a minimum of 20 hours per week. Associates have the ability to choose from a wide variety of scheduling options that vary by client program. Training/Experience: Provided and paid. Training is followed by assessment tests. Some of the assessments provide a realistic job preview that may be helpful to you to ensure that the @Home opportunity is the right fit for you. Compensation: Paid by the hour. After 6 months of employment, you are eligible for benefits, including a $50/month HRA (Health Reimbursement Account), Matching 401(k) plan, and employee discounts with TeleTech's partners and clients. (Including Dell and Apple Computers, and Ford Motor Company cars.)
TeleXpertise / Call Center Mystery Shopping
Employment Page 1: http://www.callcentermysteryshopping.com/22201.html Employment Page 2: http://www.qualitymonitoringoutsourcing.com/48919.html Main Page: http://www.telexpertise.com/
Company Profile: TeleXpertise provides “mystery shopping” telephone services to businesses to help improve customer satisfaction and provide quality assurance. Mystery shoppers interact with the client’s customer service department just as a "real" customer would. TeleXpertise has been featured in several industry publications for its innovative approach to Quality Assurance, including Call Center Magazine.
Typical Openings: Outbound B2B "cold" callers, outbound mystery telephone shoppers. Some positions require that you reside in the Denver, CO metro center. Scheduling: Part-time hours, based on client needs. Independent contractors. Training/Experience: If you have previous call center management and/or consulting experience you can rely more on your established network and "contacts influential." Compensation: Varies, however, callers are paid for the amount of talk time versus an hourly rate.
Employment Page: http://www.telvisio.com/tsa.htm Main Page: http://www.telvisio.com Founder’s LinkedIn Profile: http://www.linkedin.com/in/williamlam (Do not contact for job inquiries!)
Company Profile: Telvisio offers live technical support around the clock, tailored to clients needs. They assist with help desk service solution design and outsourced workforce staffing.
Typical Openings: Technical Support Agents (Independent Contractors) Scheduling: Must be able to work consistently 30 hours a week. Shifts and schedules vary according to call volume fluctuations. Training/Experience: 2+ Years Experience in PC Troubleshooting (Windows, LAN setup, configuration, and troubleshooting) Other training is provided. Compensation: $12 to $16 per hour
Time Communications (Minnesota)
Employment Page: http://www.timecommunication.com/comp_employment.asp Main Page: http://www.timecommunication.com/ BBB Report: http://www.mnd.bbb.org/commonreport.html?bid=96073606 Employment hotline: 1-651-298-1332 Company Profile: Time Communications provides call center services 24/7 and has been in business since 1972. They cater to both large and small businesses, providing call center services, live answering services, and order taking for a variety of industries. Typical Openings: Inbound and outbound customer service. W-2 employee positions. Scheduling: Varies depending on client needs – it is a 24 hour call center. Training/Experience: Experience in customer service is essential. Paid training is provided. Compensation: $8-$10 per hour commensurate with experience. Benefits are available after 90 days to full time employees.
Turner Consulting Group / Ryan Works at Home
Employment Page: http://www.ryanworksathome.com/tcg/website/aboutcareers.html Main Page: http://www.tcg-inc.com/ LinkedIn Profile: http://www.Linkedin.com/in/dgcassidy
Company Profile: From the Website: “Turner Consulting Group specializes in delivering high quality, individually tailored eGovernment and e-Business solutions. Headquartered in Washington, DC, TCG is a small business that has successfully conceived, created, integrated, and secured interactive environments since 1994.” TCG was one of the fastestgrowing privately-held companies in the United States in 2001, as ranked by Inc. magazine, and has been on Washington Technology's Fast 50. Clients have included the National Institute of General Medical Science, National Cancer Institute, U.S. Department of Agriculture
Typical Openings: Sales consultants (high end). Wemployee status. Scheduling: Full time, normal business hours. Training/Experience: You must be technically proficient, with a strong background in consulting/solution sales. Knowledge of Web design and applications development experience a plus. Compensation: Targeted compensation of $110,000+, including base salary plus benefits package with 401(K).
Trigger Touch Marketing
Employment Page: http://www.triggertouch.com/html/jobs.html Main Page: http://www.triggertouch.com BBB Report: http://www.midcalbbb.org/nis/newsearch2.asp?ID=1&ComID=1266000029001144
Company Profile: Trigger Touch Multi-Channel Marketing provides telephone, internet, and direct mail solutions for a variety of clients.
Typical Openings: Home-based, independently contracted outbound callers. Scheduling: B2B is generally 8:00 am to 5:00 pm MTh and B2C M-Th 3:30-9:00 + Sat 9:00 – 1:00 pm PST. Training/Experience: Trigger Touch associates are required to have college and 5 + years successful, documented and verifiable marketing experience. Compensation: Pays $25 per lead. (Most marketers average $25 per hour, with their lower performers averaging $15 per hour. Top is $85 per hour.)
Employment Page: http://jobs.uhaul.com/default.aspx (Use the words “telecommuting or “tele-commuting” in the job search engine. ) Main Page: http://www.uhaul.com BBB Report: http://data.phoenix.bbb.org/commonreport.html?bid=13114
Company Profile: From Wikipedia.org: “UHaul International, Inc. is a North American equipment rental company, based in Phoenix, Arizona, that has been in operation since 1945. The company was founded by Leonard Shoen (1916-1999) in Ridgefield, Washington, who began it in the garage owned by his wife's family, and expanded through franchising with gas stations.”
Typical Openings: Tele-commuting Emergency Road Service Dispatch. Take customer calls at home to route maintenance trucks to people with mechanical issues. Scheduling: Part-time. Flexible work schedules. The Emergency Road Service/ Customer Service Department are open 24 hours per day, seven days per week. Must be available to work Saturday and Sunday Training/Experience: Paid training. Compensation: Starting pay is $7.00/per hour, must have reliable cable or DSL broadband Internet Connection. Must purchase your own multimedia headset.
Employment Page: http://www.ultimatefares.com/jobs.html Main Page: http://www.ultimatefares.com BBB Report: http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage _Expository.aspx?CompanyID=92003854 Company Profile: From the Website: “Ultimate Fares Inc. is a leading force in the online travel industry. Headquartered in Las Vegas, NV with call centers located in Michigan, Miami, Texas, Phoenix and Los Angeles, its award winning user friendly web site ultimatefares.com has become a company trademark. Ultimate Fares is widely recognized for its success, having been ranked #1 ease of use web site by the Online World; and having won the Editor's Choice award in 2005. “ Typical Openings: Worldspan Air At-Home Reservation Agents. W-2 employee status. Scheduling: Shifts are flexible and available 24 hours. Training/Experience: Experience working in a travel department. Three years GDS air ticketing (SABRE and/or AMADEUS software) Compensation: 10.00 - 15.65 USD /hour based on experience.
Validated Response / Responsive Data, LLC
Employment Page: http://validatedresponse.com/employment.php Main Page: http://www.responsivedata.com/
Company Profile: Responsive Data delivers custom solutions for on-line lead generation for a broad spectrum of companies. Validated Response provides personal qualification of online requests. satisfaction. Responsive Data, LLC owns a host of lead generation websites, including http://www.bethebossnetwork .com/, http://www.buymlmleads.com /, http://www.realtimedietleads. com/, http://www.realtimeleads.com . They also have dozens of lead partners across the US.
Typical Openings: Lead verification and follow-up positions. Independent contractors. Scheduling: Must be able to work part time 20-30 hours per week. Varying shifts and hours. Training/Experience: Provided and paid. Compensation: Compensation based on experience and skills. $8-15 per hour and bonuses.
Verafast / V Data on Demand
Employment Page: http://www.verafast.net/ Main Page: http://www.verafast.com/ or http://www.vdataondemand.com/ LinkedIn Profile: http://www.Linkedin.com/pub/0/63/28 BBB Report: http://www.cleveland.bbb.org/reports/newsearch2.asp?ID=1&ComID=03120000000 16311 WAHM Forum on Verafast: http://wahm.com/forum/forum_topics.asp?FID=54 Company Profile: Ver-A-Fast Corporation is one of the largest verification companies in the world, making over fifteen million calls annually. They work with over 150 newspapers across the country, and conduct over 550 usage studies/audits annually. Typical Openings: Outbound customer service callers. Independent contractors.. Scheduling: 20 or more hours per week in the evening or on the weekend Training/Experience: Experience with telephone work desired. Training is provided. Compensation: Pay varies dependent on available work and speed. Paid per contact - typically.21 cents per contact plus bonuses. Check the work at home mom forum for information as it seems that compensation and work seems to fluctuate.
Verety (North Dakota)
Employment Page: http://www.verety.com/careers_wah.asp Main Page: http://www.verety.com LinkedIn Profile: http://www.Linkedin.com/pub/3/768/333
Company Profile: From the website: “Verety’s innovative remote order service (ROS) helps restaurants enhance speed of service, order accuracy, and customer satisfaction by streamlining drive-thru operations. One reason Verety is able to deliver consistent, quality service is our unique workforce: all of our agents work from their homes.”
Typical Openings: Remote Order Specialists that take drive-thru orders for fast-food restaurants across the country. W-2 positions. Scheduling: Verety is a 24x7 operation, so there are a variety of shifts available. Associates schedule themselves in shifts ranging from two to ten hours, and split shifts are also available. Training/Experience: Provides paid, on-site training at a North Dakota facility. Compensation: Undisclosed hourly rate; associates are paid bi-weekly via direct deposit into their bank accounts. Provides associates with all of the gear they need to get started- including a computer and software, Internet/DSL connection, and headset.
Employment Page: http://www.vipdesk.com/info/careers_joinourteam.asp Main Page: http://www.vipdesk.com/info/default.asp BBB Report: http://www.dc.bbb.org/report.html?national=Y&compid=7001545 Company Profile: VIPDesk's online concierge service has quickly distinguished itself from others because it offers a "live" connection to personal assistants. Customers have real-time exchanges with concierges via e-mail, instantmessage or telephone. In 2007, VIPDesk announced that they are slated for major growth – with plans to grow from about 300 Brand Ambassadors to over 1000 in early 2008. Typical Openings: Home Based Brand Ambassadors, Home Based Screeners (Recruiters), Home Based Concierges. Brand Ambassadors are dedicated to a single client program per shift (no blending of queues), although they can undergo certification for multiple programs. Scheduling: Varies – depending on the amount of hours you decide to work for the week, the call volume, and client program. 20 to 40 hours a week Training/Experience: Paid - using the VIPDesk Connect Certification Program will be done online and over the phone similar to online college courses. Some Certification modules on systems are self-paced. Initial training will last 8-10 business days. The Certification Program is done through conference call from the comfort of your home and 100% attendance is required. Compensation: Concierge compensation ranges from $14-$20 per hour. (Most make between $20,000 to
Virtuserve / CC Employment
Employment Page: http://www.ccemployment.com/ Main Page: http://www.virtuserve.com/
Company Profile: Virtuserve e provides personal qualification of online requests through inbound and outbound calling campaigns. They provide complete, hosted contact center solutions.
Typical Openings: Inbound and outbound callers. Contact center does telemarketing, customer service, and market research for a variety of clientele. Most jobs require outbound calling. Scheduling: Part time hours - usually minimum of 16 hours a week. The call center is open 24-7 and shifts are scheduled in blocks of time. Training/Experience: Training is paid and provided. Customer service and outbound calling experience are highly desirable. Compensation: Undisclosed rate - paid hourly.
Voice Log LLC / BSG Clearing
Employment Page: http://www.voicelog.com/careers/job1.html Main Page: http://www.voicelog.com BBB Report: http://www.centraltx.bbb.org/commonreport.html?bid=90028292 Company Profile: VoiceLog provides third party verification services, call recording and quality monitoring to a host of clients across several industries. They have been in business since 1996. They have over 300 clients in Europe, the U.S. and Canada. Scheduling: Able to work a minimum of 15 hours a week – either day, evening, or weekend hours. VoiceLog allows you to work around your own schedule and choose your scheduled shifts accordingly. Typical Openings: At-Home Telephone Verification Agents, QA Monitors, Live Operators. Independent contractors. Training/Experience: Provided and paid. Experience in telephone work is preferred. Compensation: English-only pay begins at $8.25 per hour. Bilingual (English/Spanish) data collectors start at $10.25 per hour. Data collectors working weekend hours (Saturday and Sunday) receive an additional $2.00 per hour.
Employment Page: https://www.webtracer.com/Docs/WebtracerQuestionnaire.rtf (application form) Main Page: https://www.webtracer.com/home.aspx BBB Report: http://www.thebbb.org/commonreport.html?bid=41000999
Company Profile: WebTracer is an international search firm specializing in the business of locating the current address, telephone number and place of employment of missing debtors.
Typical Openings: Independent contractor skip tracers / collection agents. Scheduling: Both independent contractor and W-2 positions are available. Training/Experience: One year in skip tracing (collections) Compensation: Salary plus performance bonuses. (Undisclosed.)
West at Home / Work at Home Agent / West TeleServices
Employment Page: http://apply.westathome.com/ Main Page: http://www.westathome.com Yahoo Group for Agents: http://finance.groups.yahoo.com/group/WestWorkAtHomeAgents/ WAHM Forum for West: http://www.wahm.com/forum/forum_topics.asp?FID=84
Company Profile: From Wikipedia.org: “West Corporation (formerly West TeleServices) provides outsourced customer relationship management (CRM) services based in the United States. West Corporation is headquartered in Omaha, Nebraska. and currently employs upwards of 29,000 people. The company has locations spread widely throughout North America, Europe, and Asia.”
Typical Openings: West, or Work At Home Agent (WAHA), is an inbound, call-taking, work at home opportunity. Scheduling: Depending on client projects that you work - some people work up to 100 hours a week. Available shifts are posted by West. It is up to the contractor to monitor the schedule and pick up hours they want to work. Training/Experience: Training is unpaid and provided for every client project you work on. Compensation: Pay rate is usually in "talk time", which means by the minute. The per minute rate can range from .17c to .30c a minute. A Full Time (3040hr) contractor could expect to make $200-500 a week depending on call volume. West At Home employees are paid on a biweekly basis and Direct Deposit and/or Pay Card options are available immediately
Westat Research Interviewing
Employment Page: http://www.westat.com/westat/career_opportunities/trc_staff.cfm Main Page: http://www.westat.com Online Westat Forum: http://www.indeed.com/forum/cmp/Westat.html BBB Report: http://www.dc.bbb.org/report.html?national=Y&compid=5000891 Company Profile: From Wikipedia.org: “Westat is an employeeowned research corporation centered in Rockville, Maryland. It serves most agencies of the United States Government as well as many other businesses, foundations, universities, and state and local governments. Since its founding in 1961, Westat has been one of the foremost contract research organizations in the United States. The word Westat is a contraction, coming from the phrase "Western Statistics." Westat has contracts with a large variety of clientele including NASA, the Department of Health and Human Services and the Center for Economic Opportunity in New York City. Scheduling: Able to work a minimum of 15 hours a week – either day, evening, or weekend hours. Training/Experience: Outbound calling experience is preferred. Compensation: English-speaking data collectors start at $8.25 per hour. Bilingual (English/Spanish) data collectors start at $10.25 per hour. Data collectors working weekend hours (Saturday and Sunday) receive an additional $2.00 per hour. Typical Openings: Telephone data collectors. W-2 employees.
Employment Page: http://www.workingsol.com/agents_page/ Main Page: http://www.workingsol.com/home.htm BBB Report: http://www.bbbnebraska.org/commonreport.html?bid=300025889&hr=aHR0cDovL 3NlYXJjaC5iYmIub3JnL1Jlc3VsdHMuYXNweD9uPXdvcmtpbmcrc29sdXRpb25zJ mFkZD0mYz0mc3Q9Jno9 WAHM Working Solutions Forum: http://www.wahm.com/forum/forum_topics.asp?FID=39
Company Profile: From the website: “Thanks to advances in technology, and a whole lot of business savvy, Working Solutions is able to screen, train and manage home-based freelance agents all across the U.S. The workers are able to work from home, with flexible scheduling; doing a job that maximizes their customer service skills. To date, Working Solutions has a database of 72,000 professionals qualified to serve as agents. Working Solutions has been featured in USA Today, and hundreds of other news venues across the U.S. for its homeshoring solutions.
Typical Openings: Inbound and outbound callers. Independent contractors. Scheduling: You can work as much as you want and hours are typically available. Training/Experience: Training is done remotely. Working Solutions' Distance Learning OnDemand engages the agent in action-oriented learning methods that require a high degree of interaction and participation. Compensation: Working Solutions pays its contractors $10 to $15 per hour in 15-minute increments. Client estimates of call volume determine how many agents are assigned. Getting Hired: Working Solutions has an extremely long backlog of applications – from three months to three years. Patience is key when applying for available jobs.
X Act Services
Employment Page: http://www.xactservices.com/company/careers/ Main Page: http://www.xactservices.com or http://www.answerxalliance.com/ Linkedin: http://www.Linkedin.com/in/scottkover BBB Report: http://www.dc.bbb.org/report.html?national=Y&compid=23005269
Company Profile: XACT TeleSolutions is one of the nation's leading providers of contact center solutions and other teleservices, specializing in the customized design, development, and delivery of complex call handling solutions for over 30,000 customers nationwide. During peak periods, XACT employs up to 400 agents, many of whom work from home. Agents are located in 27 states and the Philippines. Turnover for all shifts is next to nothing (less than 10 percent).
Typical Openings: Home Based Customer Service Professionals Scheduling: The shifts are straight hours just like an on-site job. The call center is open from 24 hours; 7 days a week and schedules for various clients are available according. Training/Experience: Experience in customer service and/or university degree preferred. Training is paid and available through a distance learning software package to train agents around the country. There is also a "chat lounge" where remote agents communicate with one another, read tips, tap into an e-bulletin board containing account information and access an internal knowledge base. Training involves a basic call processing training, as well as specialized training for new applications. At the end of the course, a test is given and automatically scored then forwarded to the trainer or supervisor. Compensation: Starts at $8.00 / hour, depending on client program and experience.
Canada-Only Homeshoring Companies
24-7 In Touch
Employment Page: http://www.24-7intouch.com/career_opportunities.htm Main Page: http://www.24-7intouch.com/ BBB Report: http://www.bbbmwo.ca/commonreport.html?bid=1131088 Company Profile: 24-7 INtouch offers 24/7 voice, chat, and email support.24-7 INtouch’s primary offering includes inbound call center services such as telesales, order taking, customer service and web based customer support solutions such as live web chat and email response. Typical Openings: Remote Associates for Inbound Customer Service. W-2 employees. Scheduling: Full and part time employee positions. Training/Experience: Paid training and experience in a contact center environment preferred. Compensation: Undisclosed at this time.
Employment Page: http://www.brandrevival.net/careers.html Main Page: http://www.brandrevival.net/
Company Profile: From the website: “BrainFood Partners Inc., Brand Revival Dot Net's founder has produced and managed public and private events to large and small business audiences for ten years. In 2006, we are celebrating our 10th Anniversary. BrainFood is committed to delivering authentic value to its executive audiences around the globe on-line and in person at our various events. We are BrainFood because our sole purpose is to feed minds.”
Typical Openings: Home Based Telemarketers Scheduling: Flexible shifts available, normal telemarketing hours apply. Training/Experience: Experience in sales and/or telemarketing preferred. Training and scripts provided. Compensation: Undisclosed at time of publication.
Catalog TeleServices Company
Employment Page: http://www.catalogteleservices.com/main.html Main Pages: www.spiegel.com or www.newport-news.com Linked Profile: http://www.Linkedin.com/pub/5/270/887 Company Profile: Catalog TeleServices provides services for Newport News and Spiegel Catalogue. Each brand management team fulfills the lifestyle needs of a growing base of targeted, high-potential consumers with high-quality apparel, home furnishings and other specialized products. Typical Openings: Remote Associates for Inbound Sales Positions. W-2 employees. Scheduling: Full and part time employee positions. Training/Experience: Paid, lasts 4 to 6 weeks. Compensation: Starts at $8.00/ hour plus incentives Also offers (for full-time employees) retirement savings and pension plan, dental/medical/vision plan coverage, life insurance and yearly performance reviews. Employees also receive catalog discounts.
Fairmont Hotels & Resorts (New Brunswick, Canada)
Employment Page: http://www.careerbeacon.com/corpprof/fairmont/fairmont.html Main Page: http://www.fairmont.com/ BBB Report: http://www.bbbmwo.ca/commonreport.html?bid=1131432
Company Profile: From Wikipedia.org: “Fairmont Hotels & Resorts is a Toronto, Ontario based owner/operator of luxury hotels and resorts in Canada, the United States, Mexico, Bermuda, Barbados, United Kingdom, Monaco, Germany, Switzerland, Kenya, Zanzibar and the United Arab Emirates. Fairmont is known in Canada for its famous historic hotels and resorts such as the Empress Hotel (Victoria) and Hotel Vancouver in British Columbia, the Royal York in Toronto, Banff Springs in Alberta and Château Frontenac in Quebec City.”
Typical Openings: Home Based Reservations Agents. W-2 employee status. Scheduling: Shifts are available between 10:00am and 2:00am. Most positions are full time. Training/Experience: On-site - 3 week training program held in Moncton. Compensation: Undisclosed salary plus company benefits.
Employment Page: http://ruralexperts.com/careers.html Main Page: http://ruralexperts.com/
Company Profile: RuralEx Telephone Services Inc. (RuralEx) was founded in 2007 by Dan & Garnette Weber, Ernst & Young Entrepreneur of the Year award winners in 2001 and owners of Interactive Tracking Systems Inc. (Itracks), one of Saskatchewan’s Top Ten Employers.
Typical Openings: Home Based telemarketers and customer service representatives. Scheduling: Varies, depending on client project. Training/Experience: Training is provided. All Communication Experts have excellent communication skills, a focus on providing outstanding support, a minimum typing speed of 30 WPM Compensation: Undisclosed salary.
Siris at Home
Main Page: http://www.sirisathome.com Employment Page: http://www.sirisathome.com/work-from-home.html Application: http://www.questionpro.com/akira/TakeSurvey?id=632030 Company Profile: From the Website: “SIRIS is the leading provider of donor relationship services for Canada's top charities and foundations. Our group of Fundraising Professionals work hard everyday to reach out and help causes that are important to raise the funds so that these charities can continue their valuable work. SIRIS is a leading provider of Direct Response Solutions to American and Canadian Charities and Foundations.” Scheduling: Majority of the work available is in the evening - guaranteed weekly hours (full or part time.) Typical Openings: Fundraising Consultants – full or part time. Direct hires. Training/Experience: Paid and provided. Compensation: 12-$16/hour, depending on experience and client.
Main Page: http://www.telantek.com Employment Page: http://www.click2work.ca
Company Profile: TMR offers phone-based survey research services that allow clients to identify customer needs, market trends, and public opinions. TMR also offers customer service solutions and outsource sales services that can boost business sales and customer satisfaction.
Scheduling: Dependent on client projects. Typical Openings: Market research agents. (outbound) Training/Experience: Unpaid, provided online. . Compensation: Pays $10/an hour.
Companies that Prefer Military Spouses, Disabled, and Veterans
J.Lodge (Select Regions Only)
Employment Page: http://www.jlodge.com/Employment.html Main Page: http://www.jlodge.com BBB Report: http://www.trenton.bbb.org/nis/newsearch2.asp?ID=1&ComID=0221000024003591
Company Profile: J.Lodge opened its doors in 1999 and has since become the recognized leader in the science of call monitoring and analysis. Within a few short years, J.Lodge clients have captured multiple highly recognized industry awards for customer service and customer satisfaction Prefers to hire physically disabled employees. This company has been featured in the New York Times and Call Center Magazine. Hires in: AZ, OH, WI, MA, PA, FL, TX, NC, VA
Typical Openings: Part Time Sales Agents, Part time call analysts. Scheduling: 20 to 30 hours per week Training/Experience: Initial and ongoing training is provided via webinars, conference calls and daily contact with your team lead. Virtual team meetings are held daily. Compensation: Undisclosed .
Employment Page: http://www.homebase-usa.com/agent.php Main Page: http://www.homebase-usa.com/
Company Profile: From the website: “Home-Base USA's appointment setting system will allow your sales team to be on the road more often meeting with prospective customers and, as a result, increase your sales. It is expensive to have your sales team making cold calls when they could spend that time closing deals. By partnering with Home-Base USA you can outsource your appointment setting. As a result, you will be able to maximize the strengths of your sales team to negotiate and close sales generating more revenue for your company.”
Typical Openings: Outbound appointment setters. Home-Base USA sales agents work with clients to call into business executives from a list provided and schedule qualified appointments. Scheduling: Part time or full time. Training/Experience: Training is provided. Compensation: Payroll is bi-weekly and is comprised of a guaranteed hourly pay plus commission bonuses. .
National Telecommuting Institute (Disabled and Veterans)
Main Page & Employment Page: http://www.nticentral.org/ BBB Report: http://www.bosbbb.org/reports/reliability_report.asp?FirmId=97081 Online Interview with NTI: http://cmisight.com/index.php?option=com_content&task=view&id=83&Itemid=38 Company Profile: NTI prepares qualified individuals with disabilities primarily for work as customer service representatives, but also as technical support agents and medical transcriptionists. Equipped with voice and computer connections, NTI employees have provided service for customers of organizations and companies such as the Internal Revenue Service and AAA Roadside Assistance.” Typical Openings: Customer service, inbound callers, outbound calling agents. Scheduling: Varies, depending on clients. Most companies hire independent contractors. Training/Experience: Provided remotely. Compensation The number of positions and their compensation varies by opportunity. Compensation typically is $8.00 - $15.00 per hour
Room Service Anywhere
Employment Page: http://www.roomserviceanywhere.com/k-jobs.htm Main Page: http://www.roomserviceanywhere.com BBB Report: http://www.carolina.bbb.org/commonreport.html?bid=90005162 Company Profile: Room Service Anywhere! delivers the fine products of local suppliers to customers in the local community. They provide personal and concierge services such as dry cleaning delivery, dinner pick-up, and ticket acquisition. Prefers to work with veterans, whether disabled or able-bodied; with the spouses of serving members of the Armed Forces; and with retired police officers. If you're in one of these categories, let them know. Typical Openings: Room Service Anywhere! Responders. Employee status. Coordinate local deliveries. As a responder, you answer the phone, enter some details on a computer, and call a courier. The courier does the delivery. Scheduling: Set your own work hours mad provide your own equipment. Training/Experience: Provided. Customer service experience is a plus. Compensation: You can expect to make about $30,000 a year working 240 8-hour shifts. .
Resources Used for this eBook
Special thanks to Google for their excellent search query options. Many of the case studies used to compile the information this eBook were found using Google Filetype Search. (Specifically, searching for .pdf files - Hooray!) All information for this eBook, including salaries, training information, and schedule information, was gathered from each company’s respective URL’s (included in the profile) as well as the following resources: AAA Ohio Auto Club – Expired Renewal Practices http://www.aaarenewals.com/Web_Assets/pdf/AAA%20Ohio%20Auto%20Club%20Case%20St udy.pdf. A Flexible Way to Work in the 21st Century http://www.vsscyberoffice.com/vlibrary/21st_Century_Global_Workers2.pdf Aligning Agent“Supply” with Inbound “Demand” to Achieve Operational Efficiency http://www.ucn.net/portals/0/ArticlesWhitepapers/WP_WFM.pdf. A Shift Toward the Virtual Contact Center Model http://www.witness.com/Content/Solutions/RemoteAgent_WP.pdf Alpine Access Case Study http://www.drcog.org/documents/Alpine%20Access%20Case%20Study.pdf An Interview With The CEO Of Home Agent Provider Alpine Access http://news.tmcnet.com/news/-schelmetic-interview-with-alpine-access-ceo/2006/09/28/1939988.htm At-Home Agent Business Care and Best Practices http://www.dmgconsult.com/files/NortelAtHomeAgentWhitePaper.Final.9.20.02.pdf At-Home Agents Webinar - Frequently Asked Questions http://www.five9.com/portal/athomeagents_faq.cfm At Home Agents: Promise and Pitfalls http://www.five9.com/portal/index.cfm?ad=45645934-0817 At-Home Contact Center Agents – Making the Right Decision http://www.aspect.com/whitepapers/Aspect_At-Home-Agents_WP.pdf
Benefits of Virtual Call Centers Pile Up http://www.contact-center-today.com/csrm/story.xhtml?story_title=Benefits-of-Virtual-CallCenters-Pile-Up Best Practices for At-Home Agents http://www.avaya.com/master-usa/enus/resource/assets/whitepapers/best%20practices%20for%20at-home%20agentsfinal%20mis3270.pdf Best Practices for Implementing a Home-Based Servicing Solution http://www.crmadvocate.com/required/fischerjordan020507.pdf BT predicts businesses will ’bring contact centres home’ in climate of change http://www.webwire.com/ViewPressRel.asp?aId=48980 Callback for Phone-In Call Centers http://www.tmcnet.com/usubmit/2007/10/02/2983559.htm Call Centers Come Home http://www.ucn.net/portals/0/ArticlesWhitepapers/WP_Telework_Call_Centers_Come_Home_1 -07_HR%20Magazine.pdf Call Centers in the Rec Room http://www.businessweek.com/magazine/content/06_04/b3968103.htm Call Center Workers Right at Home http://www.cogenttraining.com/wordpress/wpcontent/uploads/File/Myrtle%20Beach%20Online%204-5-06.pdf Call Centers Heading for Home http://www.networkworld.com/news/2006/013006-homeshoring.html Career Builder Search http://www.careerbuilder.com Cloud 10 Training http://www.wahm.com/forum/forum_posts.asp?TID=269611&PN=1&TPN=2 Company allows employees to work from home http://www.kansascity.com/business/story/298879.html
Concierge service saves workers time, trouble http://www.dispatch.com/live/contentbe/dispatch/2006/05/13/20060513-D1-04.html Companies that hire Canadians, Please http://www.wahm.com/boards/Forum73/HTML/002343.html Contact Center World: Reviews on 2006/2007 from Chris Carrington http://www.alpineaccess.com/external/media/articles_and_press_releases/2007/20070213_Conta ct_Center_World_Reviews_On_2006_2007_From_Christopher_M_Carrington.pdf Computer Technology Opens a World of Work to Disabled People http://www.mecf.org/articles/2274_2006-03-02.pdf Commute to Work in 30 Seconds http://money.cnn.com/2007/08/06/news/economy/work.from.home.fortune/index.htm Convergys honored for innovative use of technology http://regulus2.azstarnet.com/blogs/clockingin/5740/convergys-honored-for-innovative-use-oftechnology Convergys creates program to employ off-season workers http://www.novanewsnow.com/article-141899-Convergys-creates-program-to-employoffseason-workers.html Convergys set to expand operations http://sify.com/finance/fullstory.php?id=14539090 Converting to a Proactive Engaged Contact Center http://www.dmgconsult.com/files/HostedCCGuideWP.Final.pdf Customer Backlash Draws Call Centers Home http://www.ecommercetimes.com/story/8SZY9GzyS6bDvl/Customer-Backlash-Drags-CallCenters-Home.xhtml Cyber Agents: Work from home http://abclocal.go.com/wls/story?section=children_first&id=4717395 Delivering Effective Customer Service http://www.fulcrumcwi.com/inc_pdf/delivering_effective.pdf
Ejobs at Home http://www.workathomesuccess.com/ejobs.pdf Employers look closely at what workers do on job http://www.engagementisnotenough.com/pdfs/USAToday_Article_Nov11_2006.pdf Field Problems: Working from Home http://www.fieldproblems.com/Documents/Sample%20Field%20Problem%20Working%20From %20Home.pdf Five9's 2006 State of the Call Center Report http://www.five9.com/portal/index.cfm?ad=45645894-7A96 Flipdog Jobs http://www.flipdog.com Fractional Work The unit of work is no longer a whole job http://www.winningbysharing.net/files/cmc%20work%20article%204.pdf From Agent to Expert http://www.btglobalservices.com/business/global/en/docs/whitepapers/From_Agent_To_Expert_ The_Future_of_the_Contact_Centre_Advisor_en.pdf GEICO to Hire Additional 230 Call Center Employees http://www.tmcnet.com/news/2007/02/20/2349411.htm Going Green with Virtual Contact Centers http://www.tmcnet.com/channels/hosted-contact-center/articles/12356-going-green-with-virtualcontact-centers.htm Home-Based Agents: A Cost Saving Alternative To Offshoring? An Insightful Q&A With West Corporation http://www.tmcnet.com/call-center/0604/outsourcing.htm Home-based Agents Make Tradeoffs to Avoid the Office http://www.hispanicbusiness.com/news/newsbyid.asp?id=78481&cat=Today's+Most+Popular+S tories&more=/news/newspopular.asp Home-based contact center agents rapidly becoming mainstream, says Datamonitor http://services.tekrati.com/research/news.asp?id=9401
Home-Based Virtual Call Centers Connecting with more Customers http://www.investors.com/editorial/IBDArticles.asp?artsec=17&artnum=1&issue=20060612 Home-Based Working in the Rural Northeast http://www.ruralvoices.org.uk/download/1006/Home-based-working-in-the-rural-North-Eastexecutive-summary-June-2006.pdf Homeshoring is Where the Heart Is http://www.management-issues.com/2007%2F5%2F22%2Fresearch%2Fhomeshoring-is-wherethe-heart-is.asp Home-Sourcing Call Centers Net LiveOps $28M http://www.liveops.com/pdf/news_2007-02-13_VentureWire.pdf Homesourcing: Is is Right for Your Organization? http://www.alpineaccess.com/external/media/articles_and_press_releases/2006/20060605_HRW ire_Homesourcing_Right_For_Your_Organization.pdf Home Sweet Call Center http://alpineaccess.com/external/why/case_studies_and_articles/stores_magazine.pdf Homeshoring: A new option http://www.3rdwavesolutions.com/newsletter/2005/articles/feature_homeshoring.pdf 'Home Shoring' an Antidote to U.S. Firms 'Off-Shoring'? http://www.npr.org/templates/story/story.php?storyId=5187431 Homeshoring: Beyond Call Centers http://www.robert.shedd.us/files/Homeshoring_%20Beyond%20Call%20Centers.pdf Homeshoring: Outsourcing to America’s Living Rooms http://www.alpineaccess.com/external/media/articles_and_press_releases/2006/20060706_ITWo rld_Outsourcing_To_Living_Rooms.pdf Hosted Contact Center Solutions Vendor Guide http://www.dmgconsult.com/files/HostedCCGuideWP.Final.pdf How Call Centers Caught the Telesourcing Bug http://www.silicon.com/management/itdirector/0,39024673,39116671,00.htm How to Work from Home
http://money.cnn.com/2007/09/10/pf/saving/toptips/index.htm HR Homeshoring http://hrhomeshoring.wordpress.com/category/major-homeshoring-companies/ ICT Group Quarterly Report http://www.marketwatch.com/news/story/10-q-ict-group-inc/story.aspx?guid=%7B63BF24964806-4E50-8BF4-5CB096916825%7D IDC Study Shows Homeshoring to Grow Through 2010 http://www.dmreview.com/article_sub.cfm?articleId=1045460 Implementing Remote Agents http://www.connectionsmagazine.com/papers/6/10.pdf Intrep Auto Club Renewals boosts close rates by 15% with Scribe integration for Salesforce http://www.scribesoft.com/ResourceCenter/SuccessStories/Intrep.pdf. IRS Gives Home-Based Jobs to the Disabled http://www.networkworld.com/net.worker/news/2005/022105netlead.html Jobster Search http://www.jobster.com Keeping Customer Service Jobs at Home in the U.S.A., Literally http://www.alpineaccess.com/external/media/articles_and_press_releases/2006/20061105_NYT_ Keeping_Customer_Service_Jobs_Home_USA.pdf MACROMEDIA ANNOUNCES IMMEDIATE AVAILABILITY OF COLDFUSION MX 7 http://www.adobe.com/macromedia/proom/pr/2005/coldfusionmx7_launch.html Made in Lower-Cost America http://www.ruralsource.com/press/2005/015-RSI%20-%20Madeinlower-costAmerica.pdf Making the virtual call center a reality http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1079063,00.html Managing Home-Based Contact Center Agents http://www.destinationcrm.com/articles/default.asp?ArticleID=6707
Managing remote call center agents: 14 best practices http://searchcrm.techtarget.com/columnItem/0,294698,sid11_gci1254081,00.html Managing Remote Agents http://www.connectionsmagazine.com/articles/3/070.html Match Customer Service Agents to your Customers http://www.nzace.co.nz/articels_whitepapers/February2007/Match%20Customer%20Service%2 0Agents%20to%20Customers.pdf NetCommerce Magazine: Customer Service Roundtable with Robert Parker http://web.digi-net.com/PDFs/News/news_020101.pdf Now Hear This Posting http://hearthis.proboards32.com/index.cgi?board=Sales&action=post&thread=1097669888&pag e=1 Offshoring to Homeshoring http://www.phoneplusmag.com/articles/631partner01.html?wts=20060302075543&hc=78&req= UCN Outsourced Call Center Solutions http://www.the-connection.com/PDFs/Outsourced%20Call%20Center%20Services.pdf. Passion to Success - Legit Businesses that Hire You to Work From Home!! http://www.passiontosuccess.com/jobs.html Pop-A-Lock Call Center Builds Innovative Virtual Infrastructure with Siebel CRM Call Center On Demand http://www.oracle.com/crmondemand/news_events/press_releases/2005/051207_pop.html Preferred Solutions Call Center Directory http://www.prefsolutions.com/ Quality and Value with Home-Based Call Center Services http://www.crmadvocate.com/required/alpineaccessWP.PDF Rat Race Rebellion – April 2007 Postings http://www.ratracerebellion.com/job_postings-0401-0407.html Remote Contact Strategies White Paper http://www.3rdwavesolutions.com/Newsletter/2004/articles/white_paper_remote.pdf
Researchers Predict Companies to Move Call Centers Back Home http://callcenterinfo.tmcnet.com/analysis/articles/12238-researchers-predict-companies-movecall-centers-back-home.htm Sand Hill Group Announces First Annual Awards for Software Industry Good Samaritans, Social Entrepreneurs and Luminary http://www.sandhill.com/conferences/sw2006_materials/sw2006_awards_final.pdf Serving Customers in Your Slippers http://www.northjersey.com/page.php?qstr=eXJpcnk3ZjczN2Y3dnFlZUVFeXk3NDImZmdiZW w3Zjd2cWVlRUV5eTcxOTczOTcmeXJpcnk3ZjcxN2Y3dnFlZUVFeXkyMg== Single Dad Finds Working Solution http://workingsolutions.com/press_releases/singledadfindsworkingsolution_therecord.pdf Students can Work from Home http://www.easternecho.com/cgi-bin/story.cgi?11425 Telework boosted by virtual call centers http://www.networkworld.com/newsletters/net/2005/0214networker1.html?page=1 Telework Coalition Announces 2006 Hall of Fame Award Recipients http://www.joejava.com/TelCoaPR.pdf Telework on the Rise http://www.3rdwavesolutions.com/Newsletter/2006/articles/feature_telework2.pdf The Advantages of Telecommuting http://worklifechampions.org/practices_resources/documents/TheAdvantagesofTelecommuting_ 000.pdf The Call Center Next Door http://www.portfolio.com/news-markets/national-news/portfolio/2007/09/27/OutsourcingWithin-the-United-States The End of Work as You Know It http://www.learningdirectorsnetwork.com/refdocs/ArticleTheEndOfWorkAsYouKnowIt_Aug07.pdf The Flexible Work and Well-Being Study http://www.flexiblework.umn.edu/
The Global Workforce: A Statistical Picture http://www.wiego.org/stat_picture/ The Work-at-Home Agent: The Model of the Future? http://cmisight.com/index.php?option=com_content&task=view&id=83&Itemid=38 The Zero-Scam Work at Home Guide http://www.make-online-cash.com/workathome.pdf There’s Never Been a Better Time for Home-Based Agents http://iccmnewsline.com/Insider/05-04-06.htm There’s No Place Like an Office at Home http://www.msnbc.msn.com/id/7254610/ Training Profile on Epath Learning http://www.epathlearning.com/images/customer-files/training_magazine_profile.pdf U.S. Companies Move Call Center Work to the Home http://www.ucn.net/portals/0/ArticlesWhitepapers/WP_US_Move_Call_Center_Home.pdf USD Job Service http://doralynn.net/hdng1.html Utah firms accommodate employees' schedules http://deseretnews.com/article/1,5143,695210158,00.html VIP Desk Case Study http://www.inin.com/Products/Profiles/vipdesk_case_study.pdf Virtual Call Center to the Rescue http://www.networkworld.com/power/2003/1222userexny.html Virtual Call Center to Hire 500 in the Area http://www.canada.com/ottawacitizen/news/business/story.html?id=97d6126b-a041-4062-ae53a8081d448827&k=91707 Virtual Call Center To Solve Outsourcing Issues http://www.callcentercafe.com/2007/05/04/virtual-call-center-to-solve-outsourcing-issues/ Virtual Call Centres: Potential Productivity Boosters http://promo.telus.com/tm/06/sp/t2/pdf/Virtual_Call_Centres.pdf
Work at Home Mom http://www.wahm.com Where are Netscape's pioneers today? http://money.cnn.com/2005/11/23/news/economy/annie/fortune_annie112305/index.htm Who’s Helping Homeshore Workers? http://www.businessweek.com/technology/homesourcing.htm?chan=technology_technology+ind ex+page_telecom Why Home-Based Agents? http://video.google.com/videoplay?docid=-4199450118857949943 Willow CSN Sourcing Panel Transcript http://www.telcoa.org/id222.htm Wireless Worker: Call Center Agents http://www.computerworld.com/action/article.do?command=viewArticleTOC&specialReportId =9000060&articleId=111243 Workforce Management in a Virtual Contact Center http://www.contactprofessional.com/issues/article.asp?ID=287 Work at Home Lists http://work-at-home-lists.com/work-at-home-jobs/customer-service-jobs Working from Home: It’s in the Details http://www.cs.cmu.edu/~dabbish/mve/Readings/BW_TelecommutingArticle.pdf Working from Home gains Momentum http://www.battlecreekenquirer.com/apps/pbcs.dll/article?AID=/20071014/NEWS01/710140324 /1002/NEWS01 Workplace Flexibility for Lower Wage Workers http://www.law.georgetown.edu/workplaceflexibility2010/nr/2006/December/3/documents/lowe rwageflexreviewreport.pdf World Changer’s Church: Know Thy Customer http://www.baselinemag.com/article2/0,1540,1896806,00.asp Worldwide Words http://www.worldwidewords.org/turnsofphrase/tp-hom2.htm