You are on page 1of 94

ThinkCentre User Guide

Machine Types: 7515, 7523, 7569, 7611, 7706, 7717, 7719, 7749, and 7774.

ThinkCentre User Guide

computer software. data. be sure to read and understand the ThinkCentre Safety and Warranty Guide and “Notices. 2.” on page 79. . LENOVO products. or services are delivered pursuant a General Services Administration ″GSA″ contract. LIMITED AND RESTRICTED RIGHTS NOTICE: If products. computer software. use. reproduction. or disclosure is subject to restrictions set forth in Contract No. reproduction and disclosure. GS-35F-05925. data. First Edition (March 2009) © Copyright Lenovo 2009.101 with limited and restricted rights to use. and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.R. All rights reserved.Note Before using this information and the product it supports.F.

. Replacing the keyboard . . . . . 65 . Installing internal options . . . . . . . . . Completing the parts replacement . . . . . . . . 80 . . . Erasing lost or forgotten passwords (clearing CMOS) . . . . . . . . . . . . . Replacing the primary hard disk drive . . . . . . . . . . . . Replacing the heat sink and fan assembly . . . . . Installing external options . . . . . 5 Software provided with your Windows operating system . . . . . . 66 Chapter 2. . . . . . Selecting or changing the startup device sequence Advanced settings . . . . . and service . . . . . . . . . . . . . . . . . . Using the Setup Utility . 53 . Enabling or disabling a device . . . . . . . . . . Removing and reinstalling the front bezel . . . . . . 75 75 75 76 76 76 76 77 77 77 78 78 . 1 Specifications . . . . . . . . . . Non-optical mouse . . . . . . . . . . . . . . . . . . . 81 . . . . . . . . Recovering from a POST/BIOS update failure . . . . . . . . . . . . . . . . . . . . . . . . Updating (flashing) BIOS from a disc . . . . . . . . . . . . . . . . . . . Selecting a startup device . . . . . . . . . . . . . Performing backup and recovery operations . . . . . . . 75 Information resources . Updating system programs Using system programs . . . . . . . . . . . . . . . . . . . . Selecting a temporary startup device . . . . 7 Locating connectors on the front of your computer 7 Locating connectors on the rear of your computer 8 Locating components . . . . . . Help and service . . . . Replacing the diskette drive or card reader . . . . . . . . . . . 69 70 71 71 72 72 72 73 Chapter 7. . . . . . . . . . 10 Locating parts on the system board . 61 iii . . Creating and using a Recovery Repair diskette Recovering or installing device drivers . . . . . . Exiting from the Setup Utility program . Diagnostic programs . . . . . . . . . . . . . . . . . . Setting a rescue device in the startup sequence Solving recovery problems . . . . . . . . . 6 Locations . 4 Software overview . Trademarks . . . Replacing the optical drive . . . . . . . . Appendix. . . Replacing the power supply assembly . . Replacing the mouse . . . . . Notices . . . . . . 11 Viewing and changing settings . Lenovo Welcome . . . . . . . . v Chapter 1. . 61 Starting the Setup Utility program . . 51 Chapter 3. Safety and Warranty . . . . . .lenovo. . . . . . . . . . Recovery information . . . . . . . . . . . . . . . Power-On Password . . . . . . 69 Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . help. . . . . .com) . . . . . . . . . . . . . changing. . Using other services . . . . . . . . . . . Creating and using rescue media . . . . . . . . Installing security features . . Lenovo Care . . . . Online Books folder . . . . Access Help . . . 53 54 56 57 58 58 59 59 Creating and using Product Recovery discs . Padlock . . . . . . . . . . . . . . . . Replacing the rear fan assembly . . . . . . . Using the documentation and diagnostic programs . . . . . 66 . . . . . . . . . . . . . . . . . . Lenovo System Toolbox PC-Doctor for Windows PC-Doctor for DOS . . . Installing options and replacing hardware . . . . . . . . Privileged Access Password . . . 5 Antivirus software . . . . . . . Replacing the front fan assembly . . . . . . . . . Cleaning the mouse . . . . Setting. . . . Product overview . . Integrated cable lock . . 1 Features . . . . . . . . Using the Rescue and Recovery workspace . . . . . . . . . . . . . 61 61 62 62 62 62 63 63 63 64 64 64 Chapter 5. Updating (flashing) BIOS from your operating system . . . . . . . . . . . . . . . Optical mouse . . . . . . . . . Calling for service . . 80 Chapter 4. . . . . . . . . . Getting information. . . . . . . . . 65 . . . . . . . . . . © Copyright Lenovo 2009 Index . . . . . . . . . . . 65 . Lenovo Web site (http://www. . . . . . . . . 13 Handling static-sensitive devices . . . . Installing options and replacing hardware . . . . . and deleting a password . . . . . . . . . . . Using passwords . Troubleshooting and diagnostics . . . . . . . . 79 Television output notice . Password considerations . . . . . . . Purchasing additional services . Password protection . . . . . . . . . . Removing the computer cover . . . . . . . . . . . . . . . . . . PE . . . Replacing the secondary hard disk drive . . . . . . . . Replacing the microprocessor . . . .Contents Important safety information . . . . . . . . . . . . 13 13 13 14 16 17 27 28 30 34 36 39 41 43 44 46 48 48 49 50 51 51 Chapter 6. . . . . . . . . . . . .

iv User Guide .

be sure to read and understand all the related safety information for this product.com/support © Copyright Lenovo 2009 v . If you no longer have a copy of the ThinkCentre Safety and Warranty Guide. Reading and understanding this safety information reduces the risk of personal injury and or damage to your product. Refer to the ThinkCentre Safety and Warranty Guide that you received with this product for the latest safety information.lenovo. you can obtain a Portable Document Format (PDF) version from the Lenovo® Support Web site at: http://www.Important safety information CAUTION: Before using this manual.

vi User Guide .

use these instructions along with the instructions that come with the option. “Using the Setup Utility. For information about your specific model. Features This section provides an overview of the computer features and preinstalled software.” on page 61. use the Setup Utility program. Product overview This chapter provides an introduction to the features and options that are available for your computer. Note: Use only computer parts provided by Lenovo. You can expand the capabilities of your computer by adding memory modules. Important: Before you install or replace any option. See Chapter 4. drives.Chapter 1. or adapter cards. These precautions and guidelines will help you work safely. When installing or replacing an option. System information The following information covers a variety of models. Microprocessor v Intel® Celeron® processor v v v v v Intel Celeron dual-core processor Intel Pentium® dual-core processor Intel Core™ 2 Duo processor Intel Core 2 Quad processor Internal cache (size varies by model type) Memory v Supports up to two DDR2 DIMMs (double data rate 2 dual inline memory modules) v Flash memory for system programs (varies by model type) Internal drives v Diskette drive or card reader (varies by model type) v Serial Advanced Technology Attachment (SATA) internal hard disk drive v Optical drive Video subsystem v Integrated graphics for a Video Graphics Array (VGA) connector v Intel Graphics Media Accelerator X4500 v PCI (Peripheral Component Interconnect) Express (x16) graphics slot on the system board for discrete graphics card © Copyright Lenovo 2009 1 . be sure to read and understand the “Important safety information” first.

90 Data/Fax modem (some models) System management features v Ability to store power-on self-test (POST) hardware test results v Automatic power-on startup v Preboot Execution Environment (PXE) v Remote Administration v System Management (SM) BIOS and SM software v Wake on LAN® v Wake on Ring (in the Setup Utility program. audio line-out connector.5-inch diskette drive or a card reader v Two optical drive bays v Two PCI 32-bit adapter card slots v One PCI Express x1 adapter card slot v One PCI Express x16 graphics adapter card slot Power v 280-watt power supply with manual voltage-selection switch v 280-watt auto-sensing power supply v Advanced Configuration and Power Interface (ACPI) support 2 User Guide . and microphone connector on the rear panel v Mono internal speaker (some models) Connectivity v 10/100/1000 Mbps integrated Ethernet controller v PCI V. audio line-out connector. and microphone connector) v VGA monitor connector Expansion v Two hard disk drive bays (one standard and one optional) v One drive bay for either a 3. this feature is called Serial Port Ring Detect for an external modem) Input/Output (I/O) features v 9-pin serial port (one standard and one optional) v Ethernet connector v One standard 25-pin parallel port v Six USB connectors (two on the front panel and four on the rear panel) v Standard mouse connector v Standard keyboard connector v Two audio connectors on the front panel (microphone connector and headphone connector) v Three audio connectors on the rear panel (audio line-in connector.Audio subsystem v Integrated high-definition (HD) audio with RTL ALC662 Audio Codec v Microphone connector and headphone connector on the front panel v Audio line-in connector.

Operating systems. and other support programs are included. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this booklet. Chapter 1. preinstalled Microsoft® Windows Vista® Note: The Windows Vista operating system might not be available or supported in all countries or regions. keyboard. or mouse v Support for the addition of an integrated cable lock (Kensington lock) v Keyboard with fingerprint reader (some models) v USB switch on/off Preinstalled software Your computer might come with preinstalled software.Security features v Computrace v Cover presence switch (also called intrusion switch) (some models) v Diskette drive and hard disk drive I/O control v Hard disk drive password v Power-On Password (POP) and Privileged Access Password (PAP) for BIOS access v Serial and parallel port I/O control v Startup sequence control v Startup without diskette drive. Product overview 3 . To determine if an operating system has been certified or tested for compatibility. certified or tested for compatibility1 (varies by model type) v Microsoft Windows® XP v Linux® 1. an operating system. check the Web site of the operating system vendor. Operating system. If it does. device drivers to support built-in features. The operating systems listed here are being certified or tested for compatibility at the time this publication goes to press. Corrections and additions to this list are subject to change.

non condensing) Maximum altitude: Operating: -50 to 10. Dimensions Width: 175 mm (6. non condensing) Non-operating: 10% to 90% (10% per hour.000 ft (-15.2 to 3048 m) Non-operating: -50 to 35.2 to 10.000 ft (-15.9 inches) Height: 412 mm (16.7 lbs) Environment Air temperature: Operating: 10° to 35°C (50° to 95°F) Non-operating: -40° to 60°C (-40° to 140°F) (with package) Non-operating: -10° to 60°C (14° to 140°F) (without package) Humidity: Operating: 10% to 80% (10% per hour.Specifications This section lists the physical specifications for your computer.2 inches) Depth: 425 mm (16.7 inches) Weight Maximum configuration as shipped: 11.2 kg (24.668 m) Electrical input Input voltage: Low range: Minimum: 100 V AC Maximum: 127 V AC Input frequency range: 50 to 60 Hz Voltage switch setting: 115 V AC High range: Minimum: 200 V AC Maximum: 240 V AC Input frequency range: 50 to 60 Hz Voltage switch setting: 230 V AC 4 User Guide .

Software provided by Lenovo The following software applications are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer. fingerprint authentication can replace passwords and enable simple and secure user access. get help. It is part of the Rescue and Recovery workspace on each Lenovo computer to diagnose hardware problems and report operating-system-controlled settings that can cause hardware failures. As a result. and recover from system crashes quickly. A fingerprint reader keyboard is available with select computers or can be purchased for computers that support this option. Some examples of software that you should keep updated are programs provided by Lenovo. Fingerprint software: The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and associate it with your power-on password. Product overview 5 . See “Lenovo System Toolbox” on page 71 for more information. device drivers. Lenovo System Toolbox The Lenovo System Toolbox diagnostic program is preinstalled on your hard disk drive. Lenovo Care: The Lenovo CareSM program guides you to a host of information and tools to help you set up.Software overview The computer is manufactured with a preloaded operating system. and Windows password. and enhance your computer. even if the primary operating system could not start. This diagnostic program works through the Windows operating system to diagnose hardware problems and report operating-system-controlled settings that can cause hardware failures. and several preloaded applications. PC-Doctor for Windows PE The PC-Doctor for Windows PE diagnostic program is preinstalled on your hard disk drive. maintain. ThinkVantage System Update: The ThinkVantage System Update (TVSU) program helps you keep the software on your system up-to-date by downloading and installing software packages (TVT applications. Software provided with your computer may vary depending on your model type. understand. BIOS flashes. and other third party applications). such as the ThinkVantage Rescue and Recovery program and the Lenovo Care program. Product Recovery: The Product Recovery program enables you to restore your system to the factory-installed state. Software provided with your Windows operating system This section describes the Windows applications provided with your computer. ThinkVantage Rescue and Recovery: The ThinkVantage® Rescue and Recovery® (RnR) program is a one button recovery and restore solution that includes a set of self-recovery tools to help you diagnose computer problems. hard disk drive password. Use PC-Doctor for Windows PE if you are unable to start the Windows operating system or if the Lenovo System Toolbox Chapter 1. Windows Vista. Password Manager: The Password Manager program helps you automatically capture and fill in authentication information for Windows applications and Web sites.

6 User Guide . Lenovo provides a full version of antivirus software on your hard disk drive with a free 30-day subscription. refer to the Access Help online help system. See “Access Help” on page 76 for instructions on how to open the online help system. Adobe Reader Adobe Reader is a tool used to view. After 30 days. and search PDF documents.has not been successful in isolating a possible problem. For more information about updating your antivirus software. you must renew the license to continue receiving the antivirus program updates. See “PC-Doctor for Windows PE” on page 71 for more information. See “Online Books folder” on page 75 for more information about accessing the online books and the Lenovo Web site. Antivirus software Your computer comes with antivirus software that you can use to detect and eliminate viruses. print.

Product overview 7 . Figure 1. Front connector locations 1 USB connector 2 Headphone connector 3 Microphone connector 4 USB connector Chapter 1.Locations Locating connectors on the front of your computer Figure 1 shows the location of the connectors on the front of your computer. Note: Not all computer models have the following connectors.

Locating connectors on the rear of your computer Figure 2 shows the location of the connectors on the rear of your computer. Figure 2. Rear connector locations 1 2 3 4 5 6 7 8 Voltage-selection switch (some models) Power cord connector Standard mouse connector Standard keyboard connector Serial port Parallel port VGA monitor connector USB connectors (4) 9 10 11 12 13 14 15 16 Ethernet connector Microphone connector Audio line-out connector Audio line-in connector PCI Express x16 graphics adapter card slot PCI Express x1 adapter card slot PCI adapter card slots (2) Serial port (some models) 8 User Guide . Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.

you can purchase a USB hub. multimedia keyboards. Standard mouse connector Used to attach a mouse. a USB mouse. a serial printer. Standard keyboard connector Used to attach a keyboard that uses a standard keyboard connector. If you have more than six USB devices. Product overview 9 . Used to attach a device that requires a Universal Serial Bus (USB) connector. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). which you can use to connect additional USB devices. a parallel scanner. VGA monitor connector Used to attach a VGA monitor or other devices that use a VGA monitor connector. or other devices that use a 25-pin parallel port. This connector might be located on the front of the computer. Audio line-out connector Used to send audio signals from the computer to external devices. a trackball. such as a USB keyboard. a USB scanner. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software. Note: To operate the computer within FCC Class B limits. headphones. such as powered stereo speakers (speakers with built-in amplifiers). When you attach an external audio device. or other devices that use a 9-pin serial port. a cable is connected between the audio line-out connector of the device and the audio line-in connector of the computer. or a USB printer. or other pointing devices that use a standard mouse connector. Chapter 1. or the audio line-in connector on a stereo system or other external recording devices. such as a stereo system. Serial port USB connector Used to attach an external modem. Parallel port Used to attach a parallel printer. use a Category 5 Ethernet cable.Connector Description Audio line-in connector Used to receive audio signals from an external audio device.

see “Removing the computer cover” on page 14. Figure 3 shows the location of the various components in your computer. Figure 3.Locating components To remove the computer cover. Component locations 1 Heat sink and fan assembly 2 Memory modules 3 Battery 6 PCI adapter card slot 7 PCI Express x1 adapter card slot 8 Cover presence (Intrusion) switch (some models) 4 PCI Express x16 graphics adapter card slot 9 Rear fan assembly 5 PCI adapter card 10 Power supply assembly 10 User Guide .

Product overview 11 .Locating parts on the system board Figure 4 shows the location of the parts on the system board. Figure 4. System board parts locations 1 Microprocessor 2 Microprocessor fan connector 3 Memory slots (2) 4 Thermal sensor connector 5 Diskette drive connector 6 24-pin power connector 7 Battery 8 Cover presence (Intrusion) switch connector 9 SATA connectors (4) 10 Clear CMOS (Complementary Metal Oxide Semiconductor)/Recovery jumper 11 Power fan connector 12 13 14 15 16 17 18 19 Front panel connector Front USB connectors (2) Serial (COM 2) connector Front audio connector Internal speaker connector PCI adapter card slots (2) PCI Express x1 adapter card slot PCI Express x16 graphics adapter card slot 20 System fan connector 21 4-pin power connector Chapter 1.

12 User Guide .

Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. take these precautions to avoid static-electricity damage: v Limit your movement. system boards. When installing or replacing an option. To obtain a copy of the ThinkCentre Safety and Warranty Guide. You can expand the capabilities of your computer by adding memory modules. a printer.Chapter 2. This reduces static electricity in the package and your body. and install it directly in the computer without setting the part down. remove the new part from the static-protective packaging. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. When installing or replacing an option. touch the static-protective package containing the part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. When installing an external option. or drives. and microprocessors by the edges. Static electricity. memory modules. Installing options and replacing hardware This section provides introductions for installing options and replacing hardware for your computer. adapter cards. v When possible.com/support Note: Use only computer parts provided by Lenovo. although harmless to you. For some external options. Installing options and replacing hardware This chapter provides instructions for installing options and replacing hardware for your computer. v Before you replace a new part. level surface and place the part on it. place the static-protective package that the part came in on a smooth.lenovo. can seriously damage computer components and parts. v Prevent others from touching the parts and other computer components. When this is not possible. When you handle parts and other computer components. or a scanner can be connected to your computer. Handle adapter cards. you must install additional software in addition to making the physical connection. see “Locating © Copyright Lenovo 2009 13 . Never touch any exposed circuitry. use these instructions along with the instructions that come with the option. use these instructions along with the instructions that come with the option. Movement can cause static electricity to build up around you. v Do not place the part on the computer cover or other metal surface. v Always handle parts and other computer components carefully. Installing external options External speakers. go to: http://www.

Remove any locking devices.connectors on the front of your computer” on page 7 and “Locating connectors on the rear of your computer” on page 8 to identify the required connector. Remove any media from the drives. 2. 14 User Guide . CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. input/output (I/O) cables. shut down your operating system. such as a cable lock that secures the computer cover. Unplug all power cords from electrical outlets. If there are thumbscrews that secure the computer cover. Disconnect the cables attached to the computer. See “Locating connectors on the front of your computer” on page 7 and “Locating connectors on the rear of your computer” on page 8. and any other cables that are connected to the computer. Important Be sure to read and understand “Handling static-sensitive devices” on page 13 before removing the computer cover. 4. This includes power cords. remove them. To remove the computer cover: 1. 5. Removing the computer cover This section provides instructions on how to remove the computer cover. and turn off all attached devices and the computer. and then use the instructions that come with the option to help you make the connection and install any software or device drivers that are required for the option. 3.

Removing the computer cover Chapter 2. Figure 5.6. Press the cover-release button on the side of the computer cover and slide the computer cover to the rear to remove. Installing options and replacing hardware 15 .

go to “Completing the parts replacement” on page 48. then pivot the front bezel inward until it snaps into position on the left side. Remove the computer cover. See “Removing the computer cover” on page 14. Figure 6. Release the three plastic tabs on the left side and pivot the front bezel outward to remove it. 2. Removing the front bezel 3. To remove and reinstall the front bezel: 1. To complete the installation. 4.Removing and reinstalling the front bezel This section provides instructions on how to remove and reinstall the front bezel. align the plastic tabs on the right side of the front bezel with the corresponding holes in the chassis. To reinstall the front bezel. 16 User Guide .

There are two standard adapter card slots. To obtain a copy of the ThinkCentre Safety and Warranty Guide.Installing internal options Important Be sure to read and understand “Handling static-sensitive devices” on page 13 before removing the computer cover. Installing options and replacing hardware 17 . go to: http://www.lenovo.com/support This section provides instructions on how to install or replace an adapter card. Installing or replacing an adapter card Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. Chapter 2. and one PCI Express x16 graphics adapter card slot. Your computer has four expansion slots. one PCI Express x1 adapter card slot.

See “Removing the computer cover” on page 14. 2. Remove the computer cover. Remove the adapter card from its static-protective package. 18 User Guide . Opening the adapter card latch 3. At the rear of the computer. Figure 7.To install or replace an adapter card: 1. press the release button 1 to open the adapter card latch 2 and remove the slot cover.

b. remove the old adapter card that is currently installed before installing the new one. see “Locating parts on the system board” on page 11. The adapter card fits tightly into the card slot. If necessary. Install the adapter card into the appropriate slot on the system board. Chapter 2. If you are replacing an adapter card.4. Grasp the adapter card and then gently pull the adapter card out of the slot. press the adapter card retaining latch 1 downwards to disengage the latch. If the adapter card is held in place by a retaining latch. alternate moving each side of the adapter card a small amount until it is removed from the adapter card slot. Installing options and replacing hardware 19 . Notes: a.

go to “Completing the parts replacement” on page 48. Pivot the adapter card latch to the closed position to secure the adapter cards. Figure 8. When installing or replacing a memory module. Closing the adapter card latch What to do next: v To work with another option. 20 User Guide . To obtain a copy of the ThinkCentre Safety and Warranty Guide.com/support This section provides instructions on how to install or replace a memory module. go to the appropriate section.lenovo. Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. go to: http://www. v Use 512 MB. DDR2 DIMMs (double data rate 2 dual inline memory modules). v To complete the installation. or 2 GB memory modules in any combination up to a maximum of 4 GB.5. 1 GB. 240-pin. use the following guidelines: v Use 1. Your computer has two slots for installing or replacing DDR2 DIMMs (double data rate 2 dual inline memory modules) that provide up to a maximum of 4 GB system memory.8 V.

install or replace a memory module: Remove the computer cover. Opening the retaining clips If you are replacing an old memory module. open the retaining clips and remove the memory module being replaced as shown. Installing options and replacing hardware 21 . Figure 10. 2.Note: Only DDR2 SDRAM DIMMs can be used. See “Locating parts on the system board” on page 11. Removing the memory module Chapter 2. 4. Locate the memory slots. To 1. 3. Figure 9. Remove any parts that might prevent access to the memory slots. Open the retaining clips. See “Removing the computer cover” on page 14.

5. bay 2. such as CD drives or DVD drives v Removable media drives Note: These types of drives are also referred to as integrated drive electronics (IDE) drives. Installing internal drives This section provides instructions on how to install the internal drives. Also. Drive specifications: Your computer comes with the following factory-installed drives: v An optical drive in bay 1 (some models) v A 3. and so on.5-inch primary hard disk drive in bay 5 22 User Guide . the bays are referred to as bay 1. go to the appropriate section. Installing the memory module What to do next: v To work with another option. In this manual. Figure 11. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media.5-inch diskette drive or a card reader in bay 3 (some models) v A 3. Some of the types of drives that are available for your computer are: v Serial Advanced Technology Attachment (SATA) hard disk drives v SATA optical drives. Push the memory module straight down into the slot until the retaining clips close. go to “Completing the parts replacement” on page 48. When you install an internal drive. Position the memory module over the memory slot. it is important to correctly connect the internal drive cables to the installed drive. it is important to note the type and size of the drive that you can install in each bay. Internal drives are installed in bays. v To complete the installation.

25-inch hard disk drive v Optical drive such as a CD drive or a DVD drive v 5. Figure 12 shows the location of the drive bays.0 inch) 4 Bay 4 .0 inch) Chapter 2.Maximum height: 43.25-inch removable media drive 3. Installing options and replacing hardware 23 .5-inch diskette drive or card reader (preinstalled in some models) 3.7 inches) v Optical drive such as a CD drive or a DVD drive (preinstalled in some models) v 5.8 mm (1. Drive bay locations The following list describes the type and size of the drive that you can install in each bay: 1 Bay 1 .Maximum height: 25.8 mm (1.0 inch) 5 Bay 5 .7 inches) 3 Bay 3 .8 mm (1.5-inch secondary SATA hard disk drive (preinstalled in some models) 3.Maximum height: 43.0 mm (1. Figure 12.0 mm (1.5-inch primary SATA hard disk drive (preinstalled) 2 Bay 2 .Maximum height: 25.Any bay that does not have a drive installed has a static shield and bay panel installed.Maximum height: 25.

Pull the metal static shield outward to remove it from the drive bay. See “Removing and reinstalling the front bezel” on page 16. Note: Notice the spare retaining bracket 1 attached to the side of the upper drive cage.com/support To install a drive in bay 1 or bay 2: 1. Remove the computer cover. 24 User Guide . See “Removing the computer cover” on page 14. Figure 13. Remove the front bezel. To obtain a copy of the ThinkCentre Safety and Warranty Guide. 4.lenovo. 2. Locating the spare retaining bracket 3. go to: http://www.Installing a drive in bay 1 or bay 2: Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. Slide the retaining bracket downward to remove it from the upper drive cage.

then pivot the front bezel inward until it snaps into position on the left side. Install the drive into the bay. 3. Continue at “Connecting a SATA drive. align the plastic tabs on the right side of the front bezel with the corresponding holes in the chassis. Installing options and replacing hardware 25 . See “Locating parts on the system board” on page 11. Installing the drive 7. Chapter 2. To connect a SATA drive: 1.5. Locate an available SATA connector on the system board. Installing the retaining bracket 6. To reinstall the front bezel. Figure 15. Locate the signal cable that comes with the new drive. 2. Install the retaining bracket on the side of the drive.” Connecting a SATA drive: A SATA optical drive or a SATA hard disk drive can be connected to any available SATA connector. 8. Connect one end of the signal cable to the drive and the other end to the available SATA connector on the system board. Figure 14.

go to the appropriate section. v To complete the installation. 26 User Guide . go to “Completing the parts replacement” on page 48. Figure 16.4. Connecting a SATA drive What to do next v To work with another option. Locate one of the extra five-wire power connectors and connect it to the drive.

Disconnect the power supply assembly cables from the system board and all drives. Removing the retaining screws for the power supply assembly 4. go to: http://www.com/support This section provides instructions on how to replace the power supply assembly. set the switch to 115 V. To obtain a copy of the ThinkCentre Safety and Warranty Guide. Remove the old power supply assembly from the chassis. 2. See “Removing the computer cover” on page 14. If necessary.lenovo. ensure that you set the voltage-selection switch of the new power supply assembly to match the voltage available at your electrical outlet.Replacing the power supply assembly Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. Some power supply assemblies automatically sense the voltage. 5. Installing options and replacing hardware 27 . v If the voltage supply range in your local country or region is 100–127 V AC. 6. use a ballpoint pen to slide the voltage-selection switch to a different position. Chapter 2. If your computer has a voltage-selection switch. Ensure that the power supply assembly is the correct replacement. See “Locating parts on the system board” on page 11. 3. Lay the computer on its side and remove the four screws at the rear of the chassis that secure the power supply assembly. v If the voltage supply range in your local country or region is 200–240 V AC. set the switch to 230 V. and some power supply assemblies have a voltage-selection switch. some power supply assemblies are voltage specific. Remove the computer cover. To replace the power supply assembly: 1. Figure 17. Install the new power supply assembly into the chassis so that the screw holes in the power supply assembly align with those in the chassis.

go to: http://www. Go to “Completing the parts replacement” on page 48. Remove the computer cover. See “Removing the computer cover” on page 14. Install the four screws to secure the power supply assembly. To replace the heat sink and fan assembly: 1. CAUTION: The heat sink and fan assembly might be very hot. 10. 2. Note: Use only screws provided by Lenovo. See “Locating parts on the system board” on page 11. See “Locating parts on the system board” on page 11. Lay the computer on its side for easier access to the system board. 3. To obtain a copy of the ThinkCentre Safety and Warranty Guide. Locate the heat sink and fan assembly. Reconnect the power supply assembly connectors to the system board. Replacing the heat sink and fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board.lenovo. Reconnect a power supply assembly connector to each of the drives.com/support This section provides instructions on how to replace the heat sink and fan assembly. 8. 9. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. 4. 28 User Guide .7.

5. Chapter 2. Removing the heat sink and fan assembly 6. Installing options and replacing hardware 29 . You might have to gently twist the heat sink and fan assembly to free it from the microprocessor. Note: Carefully remove the four screws from the system board to avoid any possible damage. Do not touch the thermal grease while handling the heat sink and fan assembly. The four screws cannot be removed from the heat sink and fan assembly. Remove the four screws 1 that secure the heat sink and fan assembly to the system board. Figure 18. b. Notes: a. Lift the failing heat sink and fan assembly off the system board.

4. Remove any parts or cables that may prevent your access to the system board.lenovo. See “Removing the computer cover” on page 14. Go to “Completing the parts replacement” on page 48.7. go to: http://www.com/support This section provides instructions on how to replace the microprocessor. Connect the new heat sink and fan assembly cable to the microprocessor fan connector on the system board. Remove the computer cover. Lay the computer on its side for easier access to the system board. 2. 8. 9. To replace the microprocessor: 1. 30 User Guide . 3. To obtain a copy of the ThinkCentre Safety and Warranty Guide. Replacing the microprocessor Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. Note: Position the new heat sink and fan assembly so that the heat sink and fan assembly cable is toward the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 11. CAUTION: The heat sink and microprocessor might be very hot. Position the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes on the system board. Alternate tightening each screw a small and equal amount until the heat sink and fan assembly is secured to the system board. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board. Do not over-tighten the screws. 10.

5. Chapter 2. 7. Lift the small handle 3 and open the retainer 1 to access the microprocessor 2 . Remove the heat sink and fan assembly. Installing options and replacing hardware 31 . Place the heat sink and fan assembly on its side so that the thermal grease does not come in contact with anything. 6. See “Replacing the heat sink and fan assembly” on page 28.

d. 32 User Guide . Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be kept as clean as possible. b. You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor. Note the orientation of the microprocessor in the socket. Your microprocessor and socket might look different from the one illustrated. Notes: a. Touch only the sides of the microprocessor. This is important when reinstalling the microprocessor on the system board. Lift the microprocessor straight up and out of the socket. Do not touch the gold contacts on the bottom. c.8.

Reconnect the heat sink and fan assembly cable to the microprocessor fan connector on the system board. Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket. 14. Reinstall the heat sink and fan assembly. Make sure that the small handle is in the raised position. Reinstall any other parts or reconnect any other cables you removed. Hold the new microprocessor and align the notches on it with the tabs in the microprocessor socket. Chapter 2. 15. Go to “Completing the parts replacement” on page 48. Installing options and replacing hardware 33 . 17. 16. 12.9. 10. or align the small triangle on one corner with the corresponding beveled corner of the microprocessor socket. 11. Lower the new microprocessor straight down into the microprocessor socket on the system board. Remove the protective cover 2 that protects the gold contacts on the new microprocessor 1 . 13. See “Replacing the heat sink and fan assembly” on page 28.

See “Drive specifications” on page 22.Replacing the primary hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer.com/support This section provides instructions on how to replace the primary hard disk drive. Pull on the blue handle 3 to release and remove the hard disk drive from the drive cage. 34 User Guide . and pivot it outward. The set of Product Recovery discs enables you to restore the contents of the hard disk drive to the factory-installed state.” on page 53. 4. See “Removing the computer cover” on page 14. 3. Locate the primary hard disk drive. To replace the primary hard disk drive: 1. To obtain a copy of the ThinkCentre Safety and Warranty Guide. Press the blue release tab 1 down. Remove the hard disk drive cage from the chassis by simply sliding it outward. you also receive a set of Product Recovery discs. Remove the computer cover. go to: http://www. “Recovery information. For more information on recovering factory-installed software. 2. Figure 19. slide the hard disk drive cage 2 back. Disconnect the signal cable and the power cable from the hard disk drive.lenovo. refer to Chapter 3. 6. Important When you receive a new hard disk drive. Removing the primary hard disk drive 5.

Installing the primary hard disk drive into the bracket 9. Chapter 2. pin 2 . flex the bracket and align pin 1 . Installing options and replacing hardware 35 . Slide the new hard disk drive into the drive cage until it snaps into position.7. pin 3 . To install a new hard disk drive into the blue bracket. Figure 20. and pin 4 on the bracket with the holes in the hard disk drive. 8. Remove the hard disk drive from the blue bracket by flexing the sides of the bracket enough to slide it free from the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive.

Press down on the metal latch 2 and pivot the drive cage into place.10. go to: http://www. 11. Align the drive cage pivot pin with the slot 1 in the upper drive cage and slide the hard disk drive cage into the chassis. Connect the signal cable and the power cable to the rear of the new hard disk drive. Installing the primary hard disk drive with the hard disk drive cage 13. This section provides instructions on how to replace the secondary hard disk drive. and then slide it forward until it snaps into position. To obtain a copy of the ThinkCentre Safety and Warranty Guide. Figure 21. your computer might come with a secondary hard disk drive bay for installing or replacing a secondary hard disk drive. Note: There are two arrows. Replacing the secondary hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. Go to “Completing the parts replacement” on page 48.lenovo.com/support Note: Depending on your model type. one on the upper drive cage and one on the hard disk drive cage. 36 User Guide . The arrows are aligned when the hard disk drive is in the proper position. 12.

Remove the hard disk drive from the blue plastic bracket by flexing the sides of the bracket enough to slide it free from the hard disk drive. 4. 7. Figure 22. refer to Chapter 3. Press the blue release button to release the hard disk drive cage from the chassis. you also receive a set of Product Recovery discs. For more information on recovering factory-installed software. Chapter 2. 3. Installing options and replacing hardware 37 .” on page 53. Remove the hard disk drive cage from the chassis by simply sliding it outward. The set of Product Recovery discs enables you to restore the contents of the hard disk drive to the factory-installed state. 2. Disconnect the signal cable and the power cable from the hard disk drive.Important When you receive a new hard disk drive. Pull on the blue handle to release and remove the hard disk drive from the hard disk drive cage. See “Removing the computer cover” on page 14. To replace the secondary hard disk drive: 1. “Recovery information. 6. Locate the secondary hard disk drive. See “Drive specifications” on page 22. Remove the computer cover. Removing the secondary hard disk drive 5.

To install a new hard disk drive into the blue bracket. Slide the new hard disk drive into the hard disk drive cage until it snaps into position. pin 3 . 38 User Guide . Do not touch the circuit board 5 on the bottom of the hard disk drive. flex the bracket and align pin 1 . pin 2 . Figure 23. Installing the secondary hard disk drive into the bracket 9.8. and pin 4 on the bracket with the holes in the hard disk drive.

Go to “Completing the parts replacement” on page 48. go to: http://www.lenovo.10. Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer.com/support This section provides instructions on how to replace the optical drive. Installing options and replacing hardware 39 . Make sure that the hard disk drive cage is secured in the chassis. 2. 3. Figure 24. Install the hard disk drive cage into the chassis until it snaps into position underneath the metal tab. See “Removing the computer cover” on page 14. Connect the signal and power cables to the rear of the new hard disk drive. See “Removing and reinstalling the front bezel” on page 16. Remove the front bezel. Remove the computer cover. Chapter 2. Installing the secondary hard disk drive and drive cage 11. To replace the optical drive: 1. To obtain a copy of the ThinkCentre Safety and Warranty Guide. 12. Disconnect the signal cable and the power cable from the rear of the optical drive.

Slide the new optical drive into the bay from the front until it snaps into position. Go to “Completing the parts replacement” on page 48. 8. Figure 26. Remove the retaining bracket from the optical drive being replaced and install it on the new optical drive. Removing the optical drive 5. Retaining bracket for optical drive 6. Figure 25. 7. Connect the signal cable and the power cable to the optical drive. Press the blue release button and remove the optical drive out of the front of the computer. Note: There is a spare retaining bracket 1 attached to the side of the upper drive cage. 40 User Guide .4.

4. See “Removing and reinstalling the front bezel” on page 16. 2. Removing the diskette drive or card reader Chapter 2. Press the release button and slide the diskette drive or card reader out of the front of the computer. Disconnect the signal cable and the power cable from the rear of the diskette drive or card reader. your computer might have a diskette drive or a card reader installed. This section provides instructions on how to replace the diskette drive or card reader.Replacing the diskette drive or card reader Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. The artwork in this section shows how to replace the diskette drive. To obtain a copy of the ThinkCentre Safety and Warranty Guide. 3. To replace the diskette drive or card reader: 1.lenovo. Figure 27. See “Removing the computer cover” on page 14. Installing options and replacing hardware 41 . Remove the computer cover. go to: http://www. the procedure is the same as replacing the diskette drive. To replace the card reader.com/support Depending on your model type. Remove the front bezel.

Remove the retaining bracket from the failing diskette drive or card reader and install it on a new diskette drive or card reader. Slide the new diskette drive or card reader into the drive bay until it snaps into position. Connect the signal cable and the power cable to the new diskette drive or card reader.5. Retaining bracket for diskette drive or card reader 6. 8. 9. Figure 28. Reinstall the front bezel. 42 User Guide . Go to “Completing the parts replacement” on page 48. 7.

To replace the front fan assembly: 1. Remove the front bezel. Install the new front fan assembly by aligning the new rubber mounts of the new front fan assembly with the holes on the chassis and push the rubber mounts through the holes. Note: The new front fan assembly you received will have four new rubber mounts attached. Installing options and replacing hardware 43 . Remove the computer cover. Remove the front fan assembly by breaking or cutting the rubber mounts and gently pulling the front fan assembly out of the chassis. your computer might have a front fan assembly installed. See “Removing and reinstalling the front bezel” on page 16.com/support This section provides instructions on how to replace the front fan assembly. Note: Depending on model type. Figure 29. 3.lenovo. See “Removing the computer cover” on page 14. See “Locating parts on the system board” on page 11. Disconnect the front fan assembly cable from the power fan connector on the system board. 4. Removing the front fan assembly 5. 2. To obtain a copy of the ThinkCentre Safety and Warranty Guide.Replacing the front fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. Chapter 2. The front fan assembly is attached to the chassis by four rubber mounts. go to: http://www.

lenovo. go to: http://www.com/support This section provides instructions on how to replace the rear fan assembly. Figure 30. Replacing the rear fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. Disconnect the rear fan assembly cable from the system fan connector on the system board. 2. See “Locating parts on the system board” on page 11. See “Removing the computer cover” on page 14. 8. Connect the front fan assembly cable to the power fan connector on the system board. 44 User Guide . Go to “Completing the parts replacement” on page 48. 3. Remove the computer cover. To replace the rear fan assembly: 1. Pull on the tips of the rubber mounts until the front fan assembly is in place. See “Locating components” on page 10.6. Locate the rear fan assembly. To obtain a copy of the ThinkCentre Safety and Warranty Guide. Installing the front fan assembly 7.

Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis. Install the new rear fan assembly by aligning the new rubber mounts of the new rear fan assembly with the holes on the chassis and push the rubber mounts through the holes. Figure 31. Chapter 2. Installing options and replacing hardware 45 .4. Note: The new rear fan assembly you received will have four new rubber mounts attached. The rear fan assembly is attached to the chassis by four rubber mounts. Removing the rear fan assembly 5.

6. Installing the rear fan assembly 7.lenovo. Unplug all power cords from electrical outlets. To replace the keyboard: 1. 8. Replacing the keyboard Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. Pull on the tips of the rubber mounts until the rear fan assembly is in place. 2.com/support This section provides instructions on how to replace the keyboard. Remove any media from the drives. go to: http://www. Connect the rear fan assembly cable to the system fan connector on the system board. Figure 32. Go to “Completing the parts replacement” on page 48. To obtain a copy of the ThinkCentre Safety and Warranty Guide. shut down your operating system. 46 User Guide . and turn off all attached devices and the computer.

Locate the keyboard connector. 5. Go to “Completing the parts replacement” on page 48.3. Disconnect the failing keyboard cable from the computer. Connect a new keyboard to the appropriate connector on the computer. Chapter 2. see “Locating connectors on the rear of your computer” on page 8 or “Locating connectors on the front of your computer” on page 7. Keyboard connectors 4. Figure 33. Note: Your keyboard might be connected to a standard keyboard connector 1 or a USB connector 2 . Depending on where your keyboard is connected. 6. Installing options and replacing hardware 47 .

Mouse connectors 4. 6. Connect a new mouse cable to the appropriate connector on the computer. Go to “Completing the parts replacement. Disconnect the failing mouse cable from the computer. Depending on where your mouse is connected. Locate the connector for the mouse. see “Locating connectors on the rear of your computer” on page 8 or “Locating connectors on the front of your computer” on page 7. Depending on the parts replaced. 48 User Guide . Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer. See “Locating components” on page 10 for the location of various components.com/support This section provides instructions on how to replace the mouse. you need to reinstall the computer cover and reconnect cables. Refer to Chapter 4. To obtain a copy of the ThinkCentre Safety and Warranty Guide. shut down your operating system. To replace the mouse: 1. you might need to confirm the updated information in the Setup Utility program. including telephone lines and power cords. and turn off all attached devices and the computer. Figure 34.” on page 61. 3. Note: Your mouse might be connected to a standard mouse connector 1 or a USB connector 2 . To reinstall the computer cover and reconnect cables to your computer: 1.lenovo.” Completing the parts replacement After completing all parts replacements. 2. go to: http://www.Replacing the mouse Attention Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. 5. “Using the Setup Utility. Unplug all power cords from electrical outlets. Remove any media from the drives.

Then. lock the cover. 6. Reinstalling the computer cover 3.” on page 61. Figure 35. unauthorized use of your computer can be prevented by a software lock that locks the keyboard until a correct password is typed in. Information about this will come with the CRU or will come a few days after the CRU arrives.com/support Installation instructions are provided in readme files with the device-driver files. Obtaining device drivers You can obtain device drivers for operating systems that are not preinstalled at: http://www. In addition to physical locks. several security options are available. See “Locating connectors on the rear of your computer” on page 8. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails. Chapter 2. install them. If the computer cover is secured with thumbscrews. Reconnect the external cables and power cords to the computer. Installing options and replacing hardware 49 . 5. refer to Chapter 4. Lenovo requires the return of the defective CRU. 4. Installing security features To help prevent hardware theft and unauthorized access to your computer. “Using the Setup Utility. To update your configuration.lenovo. If a cover lock is installed.2. Make sure that any security cables you installed do not interfere with other computer cables. Note: In most areas of the world. push the computer cover closed until it snaps into position.

See Figure 36.com/support Figure 36. The cable lock attaches to a security slot at the rear of your computer and is operated with a key. or other non-permanent fixture. table. You can order a security cable directly from Lenovo by searching on Kensington at: http://www. can be used to secure your computer to a desk.lenovo. The cable lock also locks the buttons used to open the computer cover.Integrated cable lock An integrated cable lock (sometimes referred to as the Kensington lock). This is the same type of lock used with many notebook computers. Integrated cable lock 50 User Guide .

To access the Lenovo Care. Refer to Chapter 4. go to the appropriate section. For more information about lost or forgotten passwords.Padlock Your computer is equipped with a padlock loop so that the computer cover cannot be removed when a padlock is installed. What to do next: v To work with another option. See “Removing the computer cover” on page 14. such as a user password. Installing a padlock Password protection To deter unauthorized use of your computer. Chapter 2. Figure 37. When you turn on your computer. “Using the Setup Utility. go to “Completing the parts replacement” on page 48. Erasing lost or forgotten passwords (clearing CMOS) This section contains instructions on erasing lost or forgotten passwords. go to the Lenovo Care program. click Start → All Programs → ThinkVantage → Lenovo Care. you are prompted to type the password to unlock the keyboard for normal use. Remove the computer cover. v To complete the installation.” on page 61 for more information. Installing options and replacing hardware 51 . you can use the Setup Utility program to set a password. To erase lost or forgotten passwords: 1.

Repeat step 1 and step 2. See “Completing the parts replacement” on page 48. 5. Reinstall the computer cover and connect the power cord. leave it on for approximately 10 seconds. See “Locating parts on the system board” on page 11. Locate the Clear CMOS/Recovery jumper on the system board. 52 User Guide . 7. 3. Turn off the computer by holding the power switch for approximately five seconds. 6. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance or configure position (pins 2 and pin 3). Move the Clear CMOS/Recovery jumper back to the standard position (pin 1 and pin 2). 4.2. See “Completing the parts replacement” on page 48. 8. Reinstall the computer cover and connect the power cord. Restart the computer.

do the following: 1. To create Product Recovery discs. you are given the option to enter the Rescue and Recovery workspace and choose from a variety of recovery operations. 2. Your Microsoft Windows license permits you to create only one set of Product Recovery discs. sell the computer.Chapter 3. As a precautionary measure. it is important to create a set of Product Recovery discs as early as possible. perform a custom factory recovery. Follow the instructions on the screen. v Windows Vista: use Product Recovery discs to restore your computer to the factory-installed contents only. click Start → All Programs → ThinkVantage → Create Product Recovery Media. recycle the computer. so it is important that you store the discs in a safe place after you have made them. Some methods vary depending on the type of your operating system. When using Product Recovery discs on Windows XP. Product Recovery discs are useful if you transfer the computer to another area. Creating and using Product Recovery discs If your computer is equipped with a recordable CD or DVD drive. you can create a set of Product Recovery discs that enable you to restore the contents of the hard disk drive to the factory-installed state. This chapter explains when and how to use the following recovery methods: v Creating and using Product Recovery discs v v v v v Performing backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media Creating and using a Recovery Repair diskette Recovering or installing device drivers v Setting a rescue device in the startup sequence v Solving recovery problems Note: There are a variety of methods to choose from when considering how to recover software in the event of a software or hardware-related problem. Note: The recovery operations you can perform using Product Recovery discs vary depending on the operating system from which they were created. When using Product Recovery discs on Windows Vista. you are © Copyright Lenovo 2009 53 . or perform other rescue and recovery operations such as rescuing individual files. The following list explains how to use Product Recovery discs on different operating systems: v Windows XP: use Product Recovery discs to restore your computer to the factory-installed contents. Recovery information This chapter will help you get familiar with recovery solutions provided by Lenovo. From the Windows desktop. or as a last resort to put the computer in an operational state after all other methods of recovery have failed.

the Rescue and Recovery workspace opens. all files currently on the hard disk drive will be deleted and replaced by the factory-installed contents. Note: If the Rescue and Recovery workspace fails to open. 3. 2. After a short delay. you might not have your startup device (CD drive or DVD drive) set correctly in your BIOS startup sequence. To use Product Recovery discs on Windows XP. 1. See “Using the Rescue and Recovery workspace” on page 56 for details. and personal settings.prompted to insert your Product Recovery discs and are guided through the process of restoring to the factory-installed contents only. you might have to reinstall some software or drivers. Follow the instructions on the screen. Note: If the Rescue and Recovery workspace fails to open. the Rescue and Recovery workspace opens. see “Setting a rescue device in the startup sequence” on page 59. 2. For more information. do the following: Attention: When you restore the factory-installed contents from the Product Recovery discs. 5. After a short delay. 3. Restart your computer. 4. you will be given the opportunity to save one or more files currently on your hard disk drive to other media before any data is removed. you might not have your startup device (CD drive or DVD drive) set correctly in your BIOS startup sequence. Follow the instructions on the screen. Insert the Start Recovery disc into your optical drive. Insert the appropriate Product Recovery disc when prompted. Restart your computer. 1. click Restore your system. Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system. To use Product Recovery discs on Windows Vista. You can designate where the Rescue and Recovery program stores the backup: v On a protected area of your hard disk drive v On a secondary hard disk drive installed in your computer v On an externally attached USB hard disk drive v On a network drive 54 User Guide . For more information. all files currently on the hard disk drive will be deleted and replaced by the factory-installed contents. Insert the appropriate Product Recovery disc when prompted. see “Setting a rescue device in the startup sequence” on page 59. data files. In the Rescue and Recovery menu. application programs. During the restore process. do the following: Attention: When you restore the factory-installed contents from the Product Recovery discs. Insert the Start Recovery disc into your optical drive. Note: After restoring your hard disk drive to the factory-installed contents.

v On recordable CDs or DVDs (a recordable CD or DVD drive is required for this option) After you have backed up your hard disk drive, you can restore the complete contents of the hard disk drive, restore selected files only, or restore only the Windows operating system and applications. To perform a backup operation using the Rescue and Recovery program, do the following: 1. From the Windows desktop, click Start → All Programs → ThinkVantage → Rescue and Recovery. The Rescue and Recovery program opens. 2. From the Rescue and Recovery main window, click Launch Advanced Rescue and Recovery → Back up your hard drive to select backup operation options. 3. Follow the instructions on the screen. To perform a restore operation using the Rescue and Recovery program, do the following: 1. From the Windows desktop, click Start → All Programs → ThinkVantage → Rescue and Recovery. The Rescue and Recovery program opens. 2. From the Rescue and Recovery main window, click the Restore your system from a backup icon. 3. Follow the instructions on the screen. For information about performing a restore operation from the Rescue and Recovery workspace, see “Using the Rescue and Recovery workspace” on page 56.

Chapter 3. Recovery information

55

Using the Rescue and Recovery workspace
The Rescue and Recovery workspace resides in a protected, hidden area of your hard disk drive that operates independently from the Windows operating system. This enables you to perform recovery operations even if the Windows operating system cannot be started. You can perform the following recovery operations from the Rescue and Recovery workspace: v Rescue files from your hard disk drive or from a backup: The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media, such as a USB hard disk drive or a diskette. This solution is available, even if you did not back up your files or if changes were made to the files since your last backup operation. You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive, a USB device, or a network drive. v Restore your hard disk drive from a Rescue and Recovery backup: When you perform a backup operation using the Rescue and Recovery program, you can perform restore operations from the Rescue and Recovery workspace, even if you cannot start the Windows operating system. v Restore your hard disk drive to the factory-installed contents: The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory-installed state. If you have multiple partitions on your hard disk drive, you have the option to restore the factory-installed contents to the C: partition and leave the other partitions intact. Because the Rescue and Recovery workspace operates independently from the Windows operating system, you can restore the factory-installed contents even if you cannot start the Windows operating system. Attention: If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory-installed contents, all files on the primary hard disk drive partition (usually drive C) will be deleted in the recovery process. If possible, make copies of important files. If you are unable to start the Windows operating system, you can use the Rescue files feature in the Rescue and Recovery workspace to copy files from your hard disk drive to other media. To start the Rescue and Recovery workspace, do the following: 1. Turn off your computer. 2. 3. 4. 5. Restart your computer. Repeatedly press and release the F11 key. When you hear beeps or see a logo screen, release the F11 key. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay.

Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 59. 6. Do one of the of the following: v To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen. v To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory-installed contents, click Restore your system and follow the instructions on the screen. v For information about other features of the Rescue and Recovery workspace, click Help.

56

User Guide

Notes: 1. After restoring a hard disk drive to the factory-installed contents, you might have to reinstall device drivers for some devices. See “Recovering or installing device drivers” on page 58. 2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If you need to recover or reinstall your Microsoft Office or Microsoft Works applications, you must use the Microsoft Office CD or Microsoft Works CD. These CDs are provided only with computers that come with Microsoft Office or Microsoft Works preinstalled.

Creating and using rescue media
Rescue media such as a disc or a USB hard disk drive enables you to recover from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive. Note: The recovery operations you can perform using rescue media vary depending on the operating system. The rescue disc can be started in any type of CD or DVD drive. Rescue media also contains a PC-Doctor diagnostic program, which enables you to run diagnostics from the rescue media. To create rescue media, do the following: 1. From the Windows desktop, click Start → All Programs → ThinkVantage → Create Rescue Media. 2. In the Rescue Media area, select the type of rescue media you want to create. You can create rescue media using a disc, a USB hard disk drive, or a secondary internal hard disk drive. 3. Click OK. 4. Follow the instructions on the screen. Note: For Windows Vista, use rescue media to restore to the factory-installed contents only. To use rescue media, do one of the following: v If your rescue media is on discs, insert the rescue disc and restart your computer. v If your rescue media is on a USB hard disk drive, attach your USB hard disk drive to one of the USB connectors on your computer, then restart your computer. v If you are using a secondary internal hard disk drive, set the startup sequence to start from that drive. When the rescue media starts, the Rescue and Recovery workspace opens. Help for each feature is available from the Rescue and Recovery workspace. If your rescue media fails to start, you might not have your rescue device (CD drive, DVD drive, or USB device) set correctly in the BIOS startup sequence. For more information, see “Setting a rescue device in the startup sequence” on page 59.

Chapter 3. Recovery information

57

Shut down the operating system and turn off the computer. Start your computer and operating system.com/think/support To reinstall a device driver for a factory-installed device. go to the following Web address: http://www. release the F11 key. 2. When you hear beeps or see a logo screen. To create a Recovery Repair diskette. For information about creating and using rescue media. Using an Internet browser. Information on the diskette will be erased and the diskette will be formatted appropriately.lenovo. Turn on the computer and follow the instructions on the screen.wss/document. Other device drivers are on the software media that come with individual devices. Use your rescue media to access the Rescue and Recovery workspace. If an error message appears during the repair operation and the repair operation cannot be completed. do the following: 1. use a Recovery Repair diskette to repair the Rescue and Recovery workspace or repair a file needed to enter the Windows environment. Insert the Recovery Repair diskette into the diskette drive. 58 User Guide .lenovo. Open the C:\SWTOOLS folder. see “Creating and using rescue media” on page 57.com/think/support/site. make sure your operating system is installed and you have the documentation and software media for the device. The diskette is created. 5. Recovering or installing device drivers Before you can recover or install device drivers. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive. Double-click on the appropriate file name. You will also be able to access the Windows environment after the repair operation finishes. 2. 3. 3. Start your computer and operating system. The latest device drivers for factory-installed devices also are available at: http://www. 4.do?lndocid=MIGR-54483 3. Note: If the repair operation finishes without error. do the following: 1. To use the Recovery Repair diskette. It is important to create a Recovery Repair diskette as soon as possible and store it in a safe place as a precautionary measure. do the following: 1. Take out the diskette and label it Recovery Repair diskette. 2. you might have a problem with the partition that contains the Rescue and Recovery workspace. you will be able to access the Rescue and Recovery workspace by repeatedly pressing the F11 key while you restart your computer. Insert a diskette into the diskette drive.Creating and using a Recovery Repair diskette If you are unable to access the Rescue and Recovery workspace or the Windows environment. Device drivers for factory-installed devices are located on the computer hard disk drive (usually drive C) in the SWTOOLS\drivers folder.

7. or USB hard disk drive) to start the Rescue and Recovery workspace.EXE and follow the instructions on the screen. release the F1 key. look for a SETUP. For more information on Setup Utility. DVD. look for a README. Not all device drivers can be reinstalled using this program. 3. use the right-arrow key to select Startup.txt or other file with the . AUDIO or VIDEO). Setting a rescue device in the startup sequence Before you start the Rescue and Recovery program from a CD. Note: If you are using an external device. or any external device. The computer restarts. 6. This file might be named after the operating system.EXE file. With the computer turned off. then press Enter. do the following: 1. Arrange the startup sequence to meet your needs. see Chapter 4.txt extension. USB hard disk drive. Double-click SETUP. v If the device subfolder contains a file with an . when prompted for the device driver that you want to install. See “Creating and using rescue media” on page 57 for details. you can use the Add New Hardware program (located in the Windows Control Panel) to reinstall the device driver.txt. you can: v Use your rescue media (CD.INF extension. 9. 5. Press the Esc key twice to go to the Setup Utility exit menu. press Enter.4. DVD. type your current password. The TXT file has information on how to reinstall that device driver. 8. 5. In the Add New Hardware program. Within the DRIVERS folder are several subfolders that are named for various devices installed in your computer (for example. When the Setup Confirmation window appears. 4. you first must turn off your computer before connecting the external device. Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment. such as WIN98. Recovery information 59 . To view or change the startup sequence. Then select the appropriate device driver file from the device subfolder. 2. Open the appropriate device subfolder. Open the DRIVERS folder. “Using the Setup Utility. Use one of the following methods to reinstall the device driver: v In the device subfolder. you must first change the startup sequence in the Setup Utility. or you hear a series of beeps.” on page 61. Use the down-arrow key to select Save and exit the Setup Utility. From the Setup Utility main menu. v In the device subfolder. click Have Disk and Browse. When the logo screen appears. If you are prompted for a password. repeatedly press and release the F1 key while you turn on the computer. Chapter 3. 6.

It is important to create a Recovery Repair diskette. or a set of Product Recovery discs. If you are unable to access the Rescue and Recovery workspace or the Windows environment from rescue media. you might not have the rescue device. rescue media. DVD drive. v Use a set of Product Recovery discs if your intent is to restore the hard disk drive to the factory-installed contents. CD drive. See “Creating and using Product Recovery discs” on page 53. a Recovery Repair diskette. 60 User Guide . For more information. See “Creating and using a Recovery Repair diskette” on page 58 for details. and a set of Product Recovery discs as soon as possible and store them in a safe place. see “Setting a rescue device in the startup sequence” on page 59. or USB hard disk drive defined as a startup device in the BIOS startup sequence.v Use a Recovery Repair diskette to repair the Rescue and Recovery workspace or repair a file needed to enter the Windows environment.

If a Power-On Password or a Privileged Access Password has been set. Using passwords By using the Setup Utility program. b. The keys used to perform various tasks are displayed at the bottom of each screen. you can set passwords to prevent unauthorized access to your computer and data. shut down the operating system and turn off the computer. release the F1 key.” The Setup Utility might start automatically when POST detects that hardware has been removed or new hardware has been installed in your computer. repeatedly press and release the F1 key rather than leaving it pressed when turning on the computer. © Copyright Lenovo 2009 61 . you must use the keyboard. Viewing and changing settings The Setup Utility program menu lists items that identify system configuration topics. Using the Setup Utility The Setup Utility program is stored in the electrically erasable programmable read-only memory (EEPROM) of your computer. and then turn on the computer. see “Starting the Setup Utility program. regardless of which operating system you are using. see “Using passwords. Notes: a. The following types of passwords are available: v Power-On Password v Privileged Access Password You do not have to set any passwords to use your computer. If you are using a USB keyboard and the Setup Utility program does not display using this method. For more information.” When working with the Setup Utility program menu. When you hear multiple beeps. the Setup Utility program menu is not displayed until you type your password. 2. To view or change settings. read the following sections. do the following: 1. However. The Setup Utility program is used to view and change the configuration settings of your computer. However. If your computer is already on when you start this procedure. Starting the Setup Utility program To start the Setup Utility program. Press and hold the F1 key. if you decide to set any passwords.Chapter 4. the operating system settings might override any similar settings in the Setup Utility program.

“Using the Setup Utility. However. you must use your Privileged Access Password.” on page 61). you can type either password. For more information. For security reasons. Read the information displayed on the right side of the screen. or delete a password.” 1. Start the Setup Utility program (see Chapter 4. The computer cannot be used until a valid password is typed in. After you set a Privileged Access Password. and deleting a password To set. select Set Power-On Password or Set Privileged Access Password. Privileged Access Password Setting a Privileged Access Password deters unauthorized people from changing configuration settings. From the Setup Utility program menu. the user is prompted to type a valid password each time the computer is turned on. If you are responsible for maintaining the settings of several computers.Password considerations A password can be any combination of up to 16 (1 to 16) alphabetic and numeric characters. A strong password should adhere to the following rules: v Have at least eight characters in length and contain at least one alphabetic character and one numeric character v Setup Utility program and hard disk drive passwords are not case sensitive v Not be your name or your user name v Not be a common word or a common name v Be significantly different from your previous password Power-On Password When a Power-On Password is set. change. you might want to set a Privileged Access Password. it is recommended to use a strong password that cannot be easily compromised. to change any configuration settings. see “Password considerations. a password prompt is displayed each time you try to access the Setup Utility program. 2. If both the Power-On Password and Privileged Access Password are set. Setting. changing. 62 User Guide . do the following: Note: A password can be any combination of up to 16 (1 to 16) alphabetic and numeric characters.

From the Setup Utility program menu. Note: If you do not want to save the settings. 2. Selecting a startup device If your computer does not start up from a device such as the CD-ROM. Return to the Setup Utility program menu and select Exit → Save Changes and Exit. Press and hold the F12 key. release the F12 key. or hard disk drive as expected.Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices: SATA Controller When this feature is set to Disabled. Note: Not all CDs. Select the desired settings and press Enter. 1. Using the Setup Utility 63 . select Devices → ATA Drives Setup → SATA Controller. 4. Start the Setup Utility program (see “Starting the Setup Utility program” on page 61). To set the Floppy A. Select the desired settings and press Enter. Turn off your computer. 3. all devices connected to the SATA connectors (such as hard disk drives or the optical drive) are disabled and will not be displayed in the system configuration. 2. select Devices → Floppy Drive Setup → Floppy A. Note: If you are using a USB keyboard and the Startup Device Menu does not display using this method. and then turn on the computer. diskette. Selecting a temporary startup device Use this procedure to startup from any start device. select Discard Changes and Exit. Start the Setup Utility program (see “Starting the Setup Utility program” on page 61). Note: If you do not want to save the settings. do the following: 1. When the Startup Device Menu appears. 2. Floppy A To set the SATA Controller. select Discard Changes and Exit. 4. When this feature is set to Disabled. use one of the following procedures to select a startup device. do the following: 1. From the Setup Utility program menu. Return to the Setup Utility program menu and select Exit → Save Changes and Exit. the diskette drive cannot be accessed. hard disk drives. Chapter 4. 3. repeatedly press and release the F12 key rather than leaving it pressed when turning on the computer. and diskettes are bootable.

See the information displayed on the right side of the screen. if you select Set Defaults and are using an operating system other than Windows Vista. 2. press Esc to return to the Setup Utility program menu (you might have to press Esc several times). 3. Exiting from the Setup Utility program After you finish viewing or changing settings. Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence. select Exit → Save Changes and Exit. do the following: 1. However.3. Select the desired startup device from the Startup Device Menu and press Enter to begin. select Load Optimal Settings on the Exit menu. Select the devices for the Primary Startup Sequence. your changes will not be saved. the Advanced settings menu includes a setting to enable or disable HyperThreading. your computer performance might be degraded. Therefore. This feature works only with HyperThreading-aware operating systems. select Exit → Save Changes and Exit. the Automatic Startup Sequence. 64 User Guide . From the Setup Utility menu. you should always set HyperThreading to Disabled unless you are sure your operating system supports HyperThreading. Select Startup → Startup Sequence. Advanced settings On some computer models. and the Error Startup Sequence. If you want to save the new settings. Start the Setup Utility program (see “Starting the Setup Utility program” on page 61). Note: Selecting a startup device from the Startup Device menu does not permanently change the startup sequence. The default setting for HyperThreading is Enabled. 5. Otherwise. such as Windows Vista. If you have changed these settings and want to return to the default settings. 4.

© Copyright Lenovo 2009 65 . Follow the instructions on the screen to complete the update.lenovo. BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can execute.Chapter 5. and the Setup Utility program. POST is a set of tests and procedures that are performed each time you turn on your computer. You can use the Setup Utility program to view and change the configuration and setup of your computer. turn on the computer and insert the disc into the optical drive. 4. 6. the basic input/output system (BIOS) code. press Y. 8. System program updates are available at: http://www.com. they are available as downloadable files on the Lenovo Web site at http://www. BIOS. Lenovo might make changes and enhancements to the POST/BIOS. press the number on your keyboard that corresponds to the language and then press Enter. When prompted to change the machine type/model. They include the power-on self-test (POST). When updates are released. Your computer system board has a module called electrically erasable programmable read-only memory (EEPROM. When you are prompted to select a language. 2. The update begins. To update (flash) the BIOS from a disc. 5. 7.lenovo. When prompted to change the serial number. Using system programs System programs are the basic layer of software built into your computer.com Updating (flashing) BIOS from a disc This section describes how to update (flash) the BIOS using a disc. Note: You can download a self starting bootable CD/DVD image (known as an ISO image) of the diagnostics program to support systems without a diskette drive from: http://www. 3. Turn the computer off and back on again.com/support 1. and the Setup Utility program by starting your computer using a flash update disc or by running a special update program from your operating system. Instructions for using the POST/BIOS updates are available in a TXT file that is included with the update files. Updating system programs This chapter contains information about updating POST/BIOS and how to recover from a POST/BIOS update failure. Type in the seven character machine type/model of your computer and then press Enter. you can download either an update program to create a system-program-update (flash) disc or an update program that can be run from the operating system.lenovo. press Y. also referred to as flash memory). Type in the seven character serial number of your computer and then press Enter. You can easily update POST. For most models.

Reconnect any cables that were disconnected. Locate the Downloadable files for your machine type as follows: a. 2. Web page content (including the links referenced in the following procedure) is subject to change. 12. 2. Move the jumper from the standard position (pin 1 and pin 2) to pin 2 and pin 3. Recovering from a POST/BIOS update failure If the power to your computer is interrupted while POST/BIOS is being updated (flash update). 11. Refer to “Completing the parts replacement” on page 48. 5. 10. and external drives. Locate the Clear CMOS/Recovery jumper on the system board. 1. Turn the computer off and back on again. the series of beeps will end. Click Go → Continue → Downloads and drivers. Repeat steps 2 through 5. From your browser.com/support in the address field and press Enter. 1. Turn off the computer and any attached devices. and remove the computer cover. Print these instructions. d. Under the BIOS category.Updating (flashing) BIOS from your operating system Note: Due to the constant improvements made to the Web site. 13.lenovo. Reinstall the computer cover and reconnect the power cords for the computer and monitor to electrical outlets. Refer to “Removing the computer cover” on page 14. This is very important because they are not on the screen after the download begins. Access the system board. Refer to “Removing and reinstalling the front bezel” on page 16. 4. 6. 9. During this time you will hear a series of beeps. Unplug all power cords from electrical outlets. click Back to return to the list of files. 3. From your browser. After the update session is completed. such as printers. Remove the disc from the optical drive before the system completely turns off. In the Enter a product field. 4. Refer to “Locating parts on the system board” on page 11. Carefully follow the printed instructions to download. type http://www. 7. 66 User Guide . Refer to “Completing the parts replacement” on page 48. and install the update. type your machine type. Reconnect any cables that were disconnected. Click the TXT file that contains the installation instructions for the flash BIOS update (flash from the operating system version). Move the jumper back to the standard position (pin 1 and pin 2). click the Flash BIOS update. b. Remove any cables that might prevent your access to the Clear CMOS/Recovery jumper. and then insert the POST/BIOS update (flash update) disc into the optical drive. Turn on the computer and the monitor. your computer might not restart correctly. 3. 14. monitors. perform the following procedure which is commonly called Boot-block Recovery. The recovery session will take two to three minutes. extract. c. 8. and the system will automatically turn off. there will be no video. If this happens.

Chapter 5. Turn on the computer to restart the operating system. Reinstall the computer cover and reconnect the power cords for the computer and monitor to electrical outlets.15. Updating system programs 67 . 16.

68 User Guide .

have the computer serviced. Basic troubleshooting The following table provides information to help you troubleshoot your computer problem. v The monitor is turned on and the brightness and contrast controls are set correctly. v If your computer has a secondary power switch on the back of the computer. v The voltage is set to the correct setting for your country. If you cannot correct the problem. Action Verify that: v The power cord is plugged into the rear of the computer and into a working electrical outlet. Verify that: v The monitor cable is securely attached to the rear of the monitor and to the rear of the computer. © Copyright Lenovo 2009 69 . v The voltage is set to the correct setting for your country. v The power indicator on the front of the computer is on. have the computer serviced. v The monitor power cord is plugged into the monitor and into a working electrical outlet.Chapter 6. If you cannot correct the problem. Note: If your computer has two monitor connectors. If your computer problem is not described here. see "Connecting your computer" in the ThinkCentre Safety and Warranty Guide. see Chapter 7. v The monitor signal cable is securely connected to the monitor and to the monitor connector on the computer. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers. “Getting information. For more information. verify that your monitor is connected to the option connector rather than the one in the rear of the system board. make sure that it is switched on. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs. and service.” on page 75 for additional troubleshooting resources. help. The monitor screen is blank. Symptom The computer does not start when you press the power button. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers.

v The monitor is turned on and the brightness and contrast controls are set correctly. v No keys are stuck. v The mouse is securely connected to the mouse connector on the computer. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers. v No keys are stuck. The computer beeps multiple times before the operating system starts. have the computer serviced. have the computer serviced. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers. v The mouse is clean. The computer does not respond to the mouse. the operating system is on the hard disk drive. Verify that: v The computer is turned on. If you cannot correct the problem. For more information. have the computer serviced.Symptom The keyboard does not work. Action Verify that: v The computer is turned on. v The startup sequence includes the device where the operating system resides. Verify that: v The computer is turned on. The USB Keyboard does not work. If you cannot correct the problem. If you cannot correct the problem. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers. v The keyboard is securely connected to a USB connector on the front or rear of the computer. v The keyboard is securely connected to the keyboard connector on the computer. If you cannot correct the problem. have the computer serviced. Verify that no keys are stuck down. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers. Diagnostic programs Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. The operating system will not start. There are two diagnostic programs preinstalled on your computer: v Lenovo System Toolbox (used to diagnose problems while running the Windows operating system) v PC-Doctor for Windows PE (used when your Windows operating system does not start) 70 User Guide . If you cannot correct the problem. Usually. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers. see “Selecting a startup device” on page 63. Verify that: v There is no diskette in the diskette drive. The computer does not respond to the keyboard. have the computer serviced. Refer to “Cleaning the mouse” on page 72 for further information. The mouse does not work.

lenovo. To run the Lenovo System Toolbox. and review system information. Note: Rescue media includes PC-Doctor for Windows PE.Notes: 1. 3. Shut down the operating system and turn off the computer. run PC-Doctor for Windows PE to help you diagnose the computer problem. The diagnostic program opens automatically. Use PC-Doctor for Windows PE if you are unable to start the Windows operating system or if the Lenovo System Toolbox has not been successful in isolating a possible problem. save and print the log files created by both diagnostic programs. 5. The Rescue and Recovery workspace opens. Running diagnostics from the Rescue and Recovery workspace You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. Press the F1 key for additional help. stop pressing the F11 key. To run diagnostics from the Rescue and Recovery workspace. From the Rescue and Recovery workspace. Troubleshooting and diagnostics 71 . access the Lenovo troubleshooting center. update system drivers.com/support See “Lenovo System Toolbox” and “PC-Doctor for DOS” on page 72 for detailed information. 2. 2. The Lenovo System Toolbox also has problem determination aids that determine software and usage problems. click Start → All Programs → Lenovo Services → Lenovo System Toolbox. see “Creating and using rescue media” on page 57. 6. PC-Doctor for Windows PE The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. use the following procedure: 1. refer to the Lenovo System Toolbox help system. Repeatedly press and release the F11 key when you turn on the computer. select Launch Advanced Rescue and Recovery → Diagnose hardware. 4. Lenovo System Toolbox The Lenovo System Toolbox is a diagnostic program that works through the Windows operating system and enables you to view symptoms and solutions for computer problems. You can also download the latest version of the Lenovo System Toolbox and PC-Doctor for DOS diagnostic programs from: http://www. If you are unable to isolate and repair the problem yourself after you run the Lenovo System Toolbox and PC-Doctor for Windows PE. For additional information about running the diagnostic program. Chapter 6. For more information about rescue media. You will need the log files when you speak to a Lenovo technical support representative. Follow the instructions on the screen. Follow the instructions on the screen. When you hear beeps or see a logo screen. If you still suspect a problem after the Lenovo System Toolbox runs successfully. Select the diagnostic test you want to run.

If you have a very intricate picture or pattern beneath the mouse it may be difficult for the digital signal processor (DSP) to determine changes in the mouse position. you can create the CD/DVD using any CD/DVD burning software. 3. Optical mouse An optical mouse uses a light-emitting diode (LED) and an optical sensor to navigate the pointer.com/support After you download the image. Reconnect the mouse cable to the computer. 3. If there is debris in the lens.lenovo. if you are unable to start the Windows operating system or if the Lenovo System Toolbox and PC-Doctor for Windows PE have not been successful in isolating a possible problem. Cleaning the mouse This section provides instructions on how to clean an optical or non-optical mouse. Creating a diagnostic CD/DVD image To create a diagnostic CD/DVD image. 6. 5. 4. Press the F1 key for additional help. Restart the computer. If there is a smudge on the lens. Make sure the computer is turned off.PC-Doctor for DOS You can also download the latest version of the PC-Doctor for DOS diagnostic program from: http://www. 5. When the program finishes. Check the surface on which you are using the mouse. Running diagnostics from the disc To run diagnostics from the diagnostic CD/DVD image that you created. Turn the mouse upside down to look at the lens. Use PC-Doctor for DOS. you might not have your optical drive set as a startable device. Turn your computer back on. Disconnect the mouse cable from the computer.com/support The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. download a self-starting bootable CD/DVD image (known as an ISO image) of the diagnostic program from http://www.lenovo. be sure to remove the disc from the drive. gently clean the area with a plain cotton-tipped swab. 2. You can run PC-Doctor for DOS from a diagnostic CD/DVD image that you create. clean the optical mouse: Turn off your computer. a. 6. gently blow the debris away from the area. 72 User Guide . Select the diagnostic test you want to run. do the following: 1. When the diagnostics program opens. To 1. If the pointer on the screen does not move smoothly with the optical mouse. Insert the disc into the optical drive. Note: If the diagnostic program does not start. follow the instructions on the screen. 4. See “Selecting a startup device” on page 63 for instructions on how to change the startup device. b. you might need to clean the mouse. 2.

Disconnect the mouse cable from the computer. 5. 8. Turn the rollers with your finger and continue swabbing them until all the dirt is removed. Twist the retainer ring to the locked position. soapy water then dry it with a clean cloth. 9. you might need to clean the mouse. clean them by using a cotton swab soaked in isopropyl (rubbing) alcohol. This buildup usually appears as a stripe running across the middle of the rollers. 6. Blow air carefully into the ball cage 4 to dislodge dust and lint. Troubleshooting and diagnostics 73 . Turn the mouse upside down. so that the retainer ring and ball fall out into your hand. and then turn the mouse right-side up. 3. 4. Chapter 6. Turn off your computer. Wash the ball in warm. If the rollers are dirty. Replace the ball and the retainer ring.Non-optical mouse The non-optical mouse uses a ball to navigate the pointer. If the pointer on the screen does not move smoothly with the mouse. 2. Look for a buildup of dirt on the plastic rollers 3 inside the ball cage. follow the instructions below: Note: The following illustration might be slightly different from your mouse. Place your hand over the retainer ring and ball 2 . Be sure the rollers are still centered in their channels after you clean them. 1. Twist the retainer ring 1 to the unlocked position to remove the ball. Remove any fibers from the swab that might be remaining on the rollers. 1 2 3 4 Retainer ring Ball Plastic rollers Ball cage To clean the non-optical mouse. 10. 7.

74 User Guide .11. 12. Turn your computer back on. Reconnect the mouse cable to the computer.

lenovo. It provides easy access to various technologies.com Notes: 1. The Online Books folder is preinstalled on your computer and requires no Internet access to view the publications. which requires Adobe Acrobat Reader to be installed. If Adobe Acrobat Reader has not yet been installed on your computer. click Start → All Programs → ThinkVantage → Lenovo Care. such as: v Rescue and Recovery v Factory Recovery v System Update Note: The Lenovo Care technologies are only available on select Lenovo computers. To access the Lenovo Care. If you want to install a different language version of Adobe Acrobat Reader than the version provided on your computer. help. service. Getting information.com/support 3. To view a publication. The publications that are preinstalled on your computer are available in other languages on the Lenovo Support Web site at: http://www.lenovo. a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Acrobat Reader installation. and service This chapter contains information about help.adobe. 2. Online Books folder The Online Books folder provides online ThinkCentre User Guide to help you set up and use your computer. Information resources This section describes how to access useful resources relating to your computing needs. click Start → All Programs → Online Books → Online Books.Chapter 7. These publications are in Portable Document Format (PDF) format. Double-click on the appropriate publication for your computer.com Lenovo Care The Lenovo Care program contains information sources and tools designed to make computing easy and secure. The publications also are available on the Lenovo Web site at: http://www. and technical assistance for products manufactured by Lenovo. © Copyright Lenovo 2009 75 . download the version you want to use from the Adobe Web site at: http://www.

and notices. v Access troubleshooting and support information for your computer model and other supported products. To open Access Help. such as support for hardware. click Start → All Programs → ThinkVantage → Access Help. 76 User Guide . v Access the online manuals. You can also do the following: v Shop for: – Desktop and notebook computers. application programs. protecting data. warranty. doing basic tasks. use the left panel to make a selection from the Contents or Index tab. and maintain your computer. v Purchase upgrades and extended hardware repair services. Lenovo Web site (http://www. – Monitors – Projectors – Upgrades and accessories – Special offers. v Download the latest device drivers and software updates for your computer model. network setup and configuration. After you have opened Access Help. v Purchase additional services.Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer. or use the Search tab to find a particular word or phrase. Safety and Warranty The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety.com) The Lenovo Web site provides up-to-date information and services to help you buy. and custom installations. v Find the service and support phone number for your country or region. upgrade. and troubleshooting. operating systems. v Access the Lenovo Statement of Limited Warranty. expanding and upgrading. customizing settings for your personal preference. v Find a service provider located near you. Access Help The Access Help online help system provides information about getting started.lenovo. Read and understand all safety information before using this product.

There might be changes that are required after a product has been sold. Using the documentation and diagnostic programs If you experience a problem with your computer. Chapter 7. “Troubleshooting and diagnostics. or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms.lenovo. see “Diagnostic programs” on page 70. v Engineering Change management .Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. To access these pages. see Chapter 6. follow the instructions at: http://www. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. Getting information. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. For instructions on using the diagnostic programs. modifications.com/support Calling for service During the warranty period. If you suspect a software problem. including readme files and online help. v Hardware repair . These services are available during the warranty period: v Problem determination .com/support and click Support phone list or refer to the safety and warranty information provided with your computer. Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. The following items are not covered by the warranty: v Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes. see “Information resources” on page 75. help. you can get help and information by telephone through the Customer Support Center. For information on additional resources to help you troubleshoot your computer problem. and service 77 . You must retain your proof of purchase to obtain warranty service. go to http://www.If the problem is caused by hardware under warranty.” on page 69. that comes with the operating system or application program. see the documentation. trained service personnel are available to provide the applicable level of service. For a list of service and support phone numbers for your country or region.lenovo.Help and service This section contains information about obtaining help and service.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative. If possible, be at your computer when you call. Have the following information available: v Machine type and model v Serial numbers of your hardware products v Description of the problem v Exact wording of any error messages v Hardware and software configuration information

Using other services
If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service. Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service. To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support, click Warranty, and follow the instructions on the screen. For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory or you can contact the Customer Support Center. Some fees might apply.

Purchasing additional services
During and after the warranty period, you can purchase additional services, such as support for hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com

78

User Guide

Appendix. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may
© Copyright Lenovo 2009

79

vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Television output notice
The following notice applies to models that have the factory-installed television-output feature. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Trademarks
The following terms are trademarks or service marks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery The Lenovo logo ThinkCentre ThinkVantage Wake on LAN is a trademark of International Business Machines Corporation in the United States, other countries, or both. Microsoft, Windows, and Windows Vista are trademarks of Microsoft Corporation in the United States, other countries, or both. Celeron, Intel, Intel Core, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Linux is a trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.

80

User Guide

Index A access help 76 adapter card 17 installing. installing 24 bay 2. device 49 drives bays 22 internal 22 specifications 22 77 E environment. reinstalling 16 front connectors 7 front fan assembly. operating 4 Ethernet 2 Ethernet connector 9 exiting. security 50 card reader. online 75 boot-block recovery 66 F failure. Setup Utility 64 expansion 2 external options. using drivers. recovering from POST/BIOS features 1 flashing BIOS 65 folder. creating and using a Recovery Repair 58 © Copyright Lenovo 2009 81 . replacing 41 changing startup device sequence 64 cleaning the mouse 72 CMOS. replacing 34 heat sink and fan assembly. replacing 43 66 C cable lock. handling static-sensitive 13 diagnostics programs. internal 10 computer cover removing 14 computer cover. 66 books folder. passwords 62 creating and using a Recovery Repair diskette and using rescue media 57 creating and using Product Recovery discs 53 CRU completing the installation 48 customer support center 77 G getting help 75 information service 75 75 H 58 hard disk drive. replacing 28 help access 76 and service 77 getting 75 I important safety information v information getting 75 important safety v resources 75 safety 76 warranty 76 Input/Output (I/O) features 2 installing device drivers 58 internal options 17 installing drive 24 D device drivers 49 installing 58 recovering 58 devices. replacing 41 diskette. using 77 diagnostics. installing 24 BIOS. removing 16 front bezel. replacing 17 slots 17 adapter card latch 18 advanced settings 64 antivirus software 6 audio line-in connector 9 audio line-out connector 9 audio subsystem 2 documentation. books online 75 front bezel front bezel. clearing 51 components. reinstalling 48 connector description 9 connectors front 7 rear 8 considerations. creating and using Product Recovery discs 53 diskette drive. updating (flashing) 65. installing 13 B backup and recovery operations 54 basic troubleshooting 69 bay 1. troubleshooting 69 discs.

changing.installing options adapter card 17 internal drives 22 memory module 20 security features 49 internal drives 1 internal options. creating and using removing computer cover 14 replacing hard disk drive 34 heat sink and fan assembly 28 Rescue and Recovery 53 workspace. replacing 39 optical mouse 72 options. replacing 44 recovering device drivers 58 from a POST/BIOS update failure 66 software 53 recovery boot-block 66 operations. solving 59 Recovery Repair diskette. creating and using 57 resources. updating system 65 protection. deleting 62 supervisor 62 user 62 password protection 51 passwords erasing 51 lost or forgotten 51 PC-Doctor for Windows PE 71 82 User Guide . exiting 64 O online books folder 75 operations. information 75 M media. 49 padlock 51 selecting startup device 63 temporary startup device 63 serial port 9 service and help 77 customer support center 77 getting 75 services other 78 purchasing additional 78 setting rescue device 59 settings advanced 64 changing 61 viewing 61 Setup Utility 61 Setup Utility program. installing 17 K keyboard connector 9 keyboard. password 51 purchasing additional services 78 R L Lenovo Care 75 Lenovo System Toolbox 71 Lenovo Web site 76 Lenovo Welcome 76 locating components 10 rear connectors 8 rear fan assembly. creating and using 53 programs. backup and 54 problems. starting 59 rescue media. replacing 46 physical specifications 4 power Advanced Configuration and Power Interface (ACPI) support 2 features 2 power supply assembly. Rescue and Recovery 56 Rescue and Recovery workspace 56 rescue device. replacing 48 57 58 N non-optical mouse 73 notice. creating and using rescue memory module installing. starting 61 Setup Utility. replacing 27 power-on self-test (POST) 65 Product Recovery discs. television output notices 79 80 S safety v safety information 76 security cable lock 50 enabling or disabling 63 features 3. installing internal drives 22 P padlock 51 parallel port 9 parts replacement. completing 48 password considerations 62 setting. replacing 20 system board 20 Microphone connector 9 mouse cleaning 72 non-optical 73 optical mouse 72 mouse connector 9 mouse. backup and recovery 54 optical drive.

basic 69 troubleshooting. diagnostics 69 U updating (flashing) BIOS 65 system programs 65 updating (flashing) BIOS 66 USB connector 9 using diagnostic programs 77 documentation 77 other services 78 passwords 61 Recovery Repair diskette. creating and 57 Setup Utility 61 58 V VGA monitor connector 9 video subsystem 1 viewing and changing settings 61 W warranty information 76 Web site. handling 13 system management 2 programs 65 system board connectors 11 locating parts 11 location 11 memory module 20 T television output notice 80 temporary startup device 63 trademarks 80 troubleshooting.software recovering 53 software overview 5 solving recovery problems 59 starting the Setup Utility program 61 startup device 63 sequence. backup and recovery 56 Index 83 . selecting 63 static-sensitive devices. creating and using rescue media. Lenovo 76 workspace. changing 64 temporary.

84 User Guide .

.

Part Number: 53Y6259 Printed in USA (1P) P/N: 53Y6259 .