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June 22, 2013 Zach Zivnuska 1632 McCain Lane Manhattan, KS 66502

Dear to whom it may concern, I recently discussed the Apple Campus Representative position with the current K-State Rep., Jordan and he recommended it to me, as he will not be doing it next calendar year. I will be assisting him this semester as he reaches out on campus. Since Apple is an organization focused around a positive relationship with their customers and providing the best experience I would fit in perfectly. Strengths and skills that I have over other candidates have been developed over my past experiences with, sales, leadership and team building, and guest service companies. A few I possess are; relationship building, teamwork, results oriented, high sales, positive customer experience, and more can be found with the attached resume. I would greatly enjoy the opportunity of continuing my career with Apple Inc. and would enjoy showing you how I can further the reach of the company on my campus. Sincerely, Zach A. Zivnuska

Zach Zivnuska
Zach.zivnuska@me.com 1632 McCain Lane Manhattan, KS 66502 (316) 213-5190

CAREER OBJECTIVE EDUCATION

To further develop a career in marketing or business management with a company focused on a positive relationship with customers and the environment. Kansas State University Marketing and Business Administration Major GPA: 3.3 Projected Graduation: May 2014 Apple Certified Macintosh Technician and Product Professional Apple Authorized Service Provider 5/2009-1/2012 Wichita, KS

WORK EXPERIENCE

Communicated with a team of sales associates and technicians in order to provide the most efficient repair and sales services. Increased levels of customer satisfaction and doubled repair efficiency. Achieved 98% customer satisfaction continuing the 7 years of being #1 in guest satisfaction in the computer industry. 8/2012-1/2013 Anaheim, CA

Disney College Program Intern The Walt Disney Company Parks and Resorts

Assisted guests in discovering a new adventure within the Disney Parks, which ensured a valuable stay for the guest and encouraged repeat a visit. Communicated the long-term goals and objectives of the company to fellow cast members to achieve growth and stability in the work place. Completed Disney University courses and used the knowledge acquired in the work place to provide an effective and efficient business environment. 5/2012-Present Manhattan, KS

Electronics Sales Associate Target Inc.


SKILLS

Created a comfortable experience while informing and assisting guests to help select which device fit their needs best. Analyzed the wants and needs of an individual to better understand how to upsell and side sell products to fit their needs.

CERTIFICATIONS AND TRAINING

Communicates Effectively Team Building Creative Strategy Problem Solving Goal Oriented Proficient in incorporating XML Programming, All Apple Software and Microsoft Office Software in an environment with product demonstrations. Apple Apple Certified Macintosh Technician and Apple Product Professional for four years. Disney Traditions (Guest Service) The Disney Way (Business Communication and Development) Delta Theta Chapter of Alpha Tau Omega Communications Officer and Overseer of Technology Executive Committee Cabinet Member Community Service Volunteer Disney VoluntEARS Program in Orange County, CA Make-a-Wish Foundation Cat Crew Recruit New and Prospective Students at Kansas State University Disney Confirmation Line (HR) 1-800-800-4857 Allan Holiday: Alpha Tau Omega Chapter Advisor (785) 532-8281 Matt Sanders: Previous Employer (316) 630-0700

ACTIVITIES AND ACTIVE VOLUNTEERING

REFERENCES