NGN SERVICES

1.1 Introduction:
NGN is a horizontally layered network as compared to the conventional vertically separated networks for each service. The access, transport, control and service functions are separated into individual network layers. These layers can be managed by different service providers. Thus third party service providers can develop and offer innovative personalised services to the end users. NGN uses Internet Protocol (IP) based transport for all services including voice thereby service provider‟s CAPEX and OPEX are reduced. Figure 1 depicts various services supported by NGN. A brief description of various services provided in NGN is given below:

Voice Telephony Services

Multimedia Services

Data Services

Messaging services

Presence And general notification

Push to talk over NGN

Content delivery services

Broadcasting/ alerting

Global Mobility Services

Public Network Computing

Number Portability

Virtual Private Networks

e-Commerce & m-Commerce

Remote Control Services

Information Services

Call Center Services

Internet Services

Third Party/ OSA-based services

Voice Telephone Services: NGN supports all existing PSTN/ISDN/PLMN voice telephony services like Call Forwarding, Call Waiting, 3-Way Calling, Calling number and name Identification Presentation, Centrex services, various IN services and other value aided services.

one can simply push a button and talk to members of a group. It is a wireless service that turns mobile phones into long-range walkie-talkies by connecting to other phones without dialling. Instead of dialling. through common interfaces. Virtual Private Networks (VPNs): Voice VPNs improve the multiple location networking capabilities of businesses by allowing large. etc. Broadcasting/ Multicast Services: These Services involve transmission of data to many users simultaneously. professional and medical image distribution. Some messaging services are designed as „real time‟ and others are „non -real time‟ (mailbox) service where the messages are stored and delivery at a later time. collaborative computing. wireline or mobile phone. also referred to as PoC (Push-to-Talk over Cellular) is built around VoIP (Voice over IP) technology. Data services include file transfer. or wireless data device). For example IPTV (Internet Protocol Television) is used for delivering digital television services using the Internet Protocol      . thus providing subscribers with uniform dialing capabilities.. security. An electronic whiteboard is an application where both parties can write and draw on the same picture for discussion during a multimedia call. business associates etc. Data Services: Data services establish real-time connectivity between endpoints along with various data related value-added features (e. financial information distribution. The speech will be one-way-at-a-time instead of a two-way conversational mode. applications sharing interactivity etc. groupware. electronic white boarding etc. connection reliability/resilient Switched Virtual Connections (SVCs) and bandwidth management/call admission control). independent of the means of access (i. mobility. fax mail. colleagues. This is useful for remote teaching. Push-to-Talk. Mobility can be for terminal. Through these interfaces. users can access. computer. Multimedia Services: These services allow customers to converse with each other while displaying visual information. www. Content delivery services: Content based services like music and video on demand. It is possible for multiple parties to interact each other using voice. bandwidth-on-demand. fax mail etc.). group management and message filtering. Global Mobility Services: In NGN environment phone and other devices user can travel from place to place. iii) Chat: This facilitates real-time communication by means of text between two terminal users who have already logged on. picture and data. Global Mobility Service provides global roaming and other location based services for all types of wireless and wireline subscribers. iv) MMS and SMS: This facilitates near real time communication by sending and receiving multimedia messages or text messages. can be provided to customers. radio streaming.    Push to talk over NGN (PoN): 'Push' operation refers to service initiated data transmissions to members of a group. For example video greetings that can be sent using MMS. ii) Instant messaging (IM): Instant messaging (IM) is a form of real-time communication between two or more people based on typed text. Data VPNs provide added security and networking features that allow customers to use a shared IP network as a VPN. email.. TV broadcast.g. Number Portability: Number Portability provides the end users to retain existing directory numbers while moving from one physical location to another or from one service provider to another. i) Unified Messaging: Unified Messaging facilitate the delivery of voice mail.e. email. geographically dispersed organizations to combine their existing private networks with subsets of PSTN. Instant messaging is supported across fixed and mobile networks. video. gaming. user and services. Multimedia services include video conferencing. Messaging Services: NGN supports both real time and non-real time messaging services for fixed and mobile networks. technical discussion etc. The listeners do not have to press any button to hear the speech from others and it is always on. It can be used for short-duration and high-urgency voice communications and keeps an „always -on‟ connection between groups of frequently called mobile subscribers like family. like radio broadcast. allowing efficient use of bandwidth. All members of the group can hear the speech from others. electronic publishing etc. as well as can be notified of. Terminal mobility is the ability of a terminal to be moved to different access points. various message types (voice mail. multimedia value added services. The key features of instant messaging are low latency.

advertisement.. Remote control/tele-action services: These services are used for home applications control. This includes processing the transactions. The user's phone does not ring and the user sees or hears no indication of the attempted call. e-Commerce & m.e. telemetry. calling part can register for Auto Call back by inserting a specified button or key on the calling instrument. verifying payment information. motorway traffic status and information to consumers based on pre-specified criteria or on personal preferences. who could be located anywhere.g.       1. This feature saves time and network resources to keep trying the same number over and over. Internet services are provided by the access network of NGN. Call Center Services: A subscriber can make a call to a call center agent by clicking on a Web page or CPE. catalog. and other home appliances. and ordering information. weather. electronic voting. matching buyers and sellers who negotiate “trades” f or goods or services). As soon as the called party hangs up. The call is routed to an appropriate agent. callers without available caller identification are informed that the user is not accepting calls at that time.(IP) using wireline as well as wireless broadband connections.both r phones will ring. mobile handset.  . Session Controller-based Internet services: It provides access to public Internet through existing mechanisms. Typical emergency services are Police/medical assistance . It is not possible to place an automatic call back if the called number is diverts to voicemail. these services could monitor and control home security systems. With the advent of in-home networking and intelligent appliances. Information Services/ Information Brokering: This service is also called voice portal service. virtual call centers). Auto Call back: When the calling person is engaged. For example if some one is watching television and the doorbell rings. which could be transmitted back and forth between the customer and the agent. Business-to-business applications (e. Typically these are two or three digits. stock quotes. Voice calls and e-mail messages can be queued uniformly for the agents. a call will set up automatically from caller to the called party . Disaster relief operations . The user terminals might be a PDA. Home banking. Parlay is an open standard API designed to facilitate easier access to core network capabilities from outside of the network.  Emergency Telecommunication Services: Emergency services are provided between citizen to authority. By activating the service. home entertainment systems. Anonymous Call Rejection: The Anonymous Call Rejection service enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. Third party/OSA-based services: NGN provides open API interface for third party or person to develop personalised services: Third party/OSA-based services are applications developed and provided by vendors outside the service provider‟s domain using IT technology and tools. Agents would have electronic access to customer. because he/she is absent. he can use the TV‟s remote to get a view of the entrance to see who‟s there. alarms etc. home shopping. These services include news. cinema ticket. energy systems. directory enquiry service. Absent Subscriber Service: This feature makes possible for a subscriber who cannot answer the calls.2     SERVICES PROVIDED BY SOFTSWITCH Abbreviation Dialling: Abbreviated dialing is the use of a short telephone numbers to reach public services. to divert these calls to an announcement Advice of Charge: This service provides the end user with information about the costs of a call and the accumulated charges on the end users call meter counters. stock. authority to authority and authority to citizen . supply-chain management and knowledge management applications) are also part of these services. Lawful intercept services etc. even at home (i. Laptop.Commerce: These services allow consumers to purchase goods and services electronically over the network.e. Another example is monitoring the house while away on a trip. Such API allows the existence of new business models. sport scores. TV etc. providing security and possibly trading (i.

Calling Line ID Delivery: Calling Line ID Delivery enables the delivery of a caller's identity. voice mail) when an incoming call encounters a not reachable condition. By depressing the flash hook. Call Forwarding Selective: Call Forwarding Selective enables a user to define criteria that causes certain incoming calls to be redirected to another destination. The user controls the service via an interface. Multiple criteria sets can be defined and a different forward-to number can be set for each. Call Forward on Not Reachable (CFNR): Call forwarding on not reachable enables the user to redirect calls to another destination (Phone number. At the specified time a call is made to the subscriber and an announcement is fed on receiving the call. or after a switch-hook flash during the call. Call Return: Call Return enables a user to call the last party that called. Specifically. Users can activate/deactivate the Call Waiting service for all incoming calls via their web interface. To answer the waiting call. The caller status can become unreachable in case of power failure or LAN cable disconnection. the user dials the call recall star code. Call Waiting: Call Waiting enables a user to answer a call while already engaged in another call. and program their Call Forwarding service from any phone.             . and day of week. service can be setup where calls are held without having to use feature access codes. Once the call is over. To call back the last party that called. Call Forwarding Busy: Call Forwarding Busy enables a user to redirect calls to another destination when an incoming call encounters a busy condition. If activated. If the repeat attempt is also unsuccessful. which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding. The user can activate and deactivate the service. If the subscriber does not answer the phone within one minute (or ringing time out which ever is later) or if the subscriber is busy. The system stores the number of the last party to call. a user must specify the forwarding number and the number of rings before forwarding. the user reconnects to the original party and holds the waiting party. Automatic Hold/Retrieve: The Automatic Hold/Retrieve service provides an alternate method to hold and retrieve calls for System users. Automatic Alarm Ring Service: This feature allows a subscriber to set an alarm call or reminder call on his phone. If activated. The user can activate and deactivate the service. deactivate. a report is produced on the suitable media and request cancelled. Call Hold: This allows the user to place a caller on hold and make another call to some other number. The service is especially useful to attendants handling large volume of incoming calls by allowing them to hold calls by simply transferring them to dedicated parking stations. the user is informed via a call waiting tone. Calling Waiting is restored. a user must specify the forwarding number. The feature completes when any party hangs up. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller. the alarm call will be repeated 5 minutes later. When a second call is received while a user is engaged in a call. time of day. and connects the user to that party. If activated. Call Forwarding Remote Access: Call Forwarding Remote Access enables users to activate. The user can activate and deactivate the service. the user depresses the flash hook. The user connects with the waiting party and holds the original party. whether or not the call was answered. a user must specify the forwarding number. Delivered information includes the caller's phone number and name. the call is redirected to the user specified destination. Call Forwarding No Answer: Call Forwarding No Answer enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Call Forwarding Immediate: Call Forwarding Always enables a user to redirect all calls to another destination. Users also have the option of canceling their Call Waiting on a per-call basis by dialing a star code before making the call. The user can activate and deactivate this service through an activation/deactivation procedure. Call Intercept: Call Intercept records the call contents and identity and gives several options for handling the call. If an incoming call meets user specified criteria. A criteria set is based on incoming calling line identity.

O/G calls to certain services (e. Voice Mailbox Service: This service implements all functionality needed to the end user to complete call answer service. FAX Call: Point-to-point FAX and Multi-point FAX services are supported. Carrier pre-selection: Carrier Pre-Selection (CPS) is a mechanism that allows end-users to select. Immediate and Timed hot line: When a subscriber goes off hook or sends calling condition to the switch. the switch sets up immediately or after a specified delay period (within the delay period the subscriber will be able to initiate a normal call). a connection to a predetermined telephone number. on request. Non Metered Call: This facility enables certain numbers as toll free number. alternative Service Providers to carry their calls without having to dial a prefix or install any special equipment at their premises. A user data terminal equipment (DTE) may belong to more than one closed user group. under emergency conditions. The types of barred directions are prescribed by the administration.g. by the administration. Internet. Priority Lines: This feature allows some lines in the exchange to be marked as priority lines. where the caller may leave a message. Pay Phone/Coin collecting Box Service: This feature allows calls from special telephone instrument (called CCB PCO) permitting O/G calls after insertion of adequate coin(s). Calls made to these numbers are not charged. Missed Call Notification (MCN): This service provides the subscriber details of missed call or message received by him. Outgoing Call only: This facility restricts the user to make outgoing call only. Incoming and outgoing calls can be placed/received via the phone or the Call Manager (except an initial incoming call. Users can be assigned a directory number that can be used to place/receive calls directly from/to their phone. o Not answered incoming calls are redirected to a voice mailbox.                 . Centrex Facility: Centrex facility provides a virtual PABX facility for group of subscribers. and I/C calls without payment. Incoming Call only: This facility restricts the user to receive incoming call only. e. Users belonging to a „Closed User Group‟ are permitted to communicate with each other but not with users outside the group. The number registration can be done either by the subscriber. The result of this treatment can be either differentiated ringing (for different members of a family) or rejection of non-expected calls. in advance. Dial-up Call: It is for connecting a network connection. These lines get preference while originating calls. token or coded cards. The subscriber can also activate and deactivate the service by registering secret password which can be changed by the subscriber. without forcing access via a central number. missed call notification is sent to the subscriber. in case of abnormal conditions like switch overload or network congestion. Closed User Group: A Closed User Group is a logical group within the operator‟s network . Malicious call trace: Malicious Call Trace enables a user to request. Based on calling line identification presentation (CLIP) and short message service (SMS). which requires a telephone number to be dialled. emergency service) may be admitted without payment. Selective Call Services: This service allows the end-user to give special treatment to calls originating from a pre-defined list of subscriber numbers. Direct Inward/Outward Dialling: This feature is applicable for Centrex or PABX users. O/G Call Restriction Service or Subscriber controlled dynamic STD/ISD: This feature enables a subscriber to bar certain O/G directions from his telephone line. or. the calls which have been received to be automatically traced by dialling a feature access code after the call. for which the phone must be taken off hook).g. This feature can be useful for individuals or services more responsible for the maintenance of law and order and security of the citizens. and the subscriber can activate and deactivate them.

A location-based service then direct to the nearest public fax machine available. on user terminal. radio taxies. promotion etc. Location-based services: Location-based services allow global roaming and other location related applications. If an incoming call meets user specified criteria. streaming audio is played within a few seconds of requesting it. seminars etc. distributed. an e-mail (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt.3  SERVICES PROVIDED BY EXTERNAL APPLICATION SERVER Application sharing: Application Sharing is an element of remote access. The user controls the service via a web interface. Electronic publishing/Information Services: This service provides news. Push to Talk over NGN: Push to talk over NGN is an IP based half-duplex voice service for easy-to-use “walkie-talkie” style communication for the customers. journal articles. MP3. Messaging services give end user the advantages of the telephone answering machine without owning one. movie trailers. almost instantaneously. One useful application of Electronic white board is for distance learning. sales. and video clips in addition             . etc. The text is conveyed via computers connected over the network. e-commerce/m-commerce: e-commerce (electronic commerce) and m-commerce (mobile commerce) are the services on the Internet (especially the World Wide Web) and on mobile phone for buying and selling of goods and services. cable TV repair mobile centre etc. Call Notification: Call Notification enables a user to define criteria that causes certain incoming calls to trigger an e-mail notification. Radio Streaming/ Music on Demand (MoD): Radio streaming is audio transmission over a data network to deliver audio on demand or an audio broadcast. white papers.) that are played after they are downloaded. that enables two or more users to access a shared application or document from their respective computers simultaneously in real time. Gaming Content delivery service: This service delivers online multiplayer gaming on PC. video and data file. An extension to the Short Message Service (SMS) protocol. time of day and day of week. conferences. Electronic white boarding: An Electronic white board is a computer-based. fire brigade. Music-on-Demand enables individuals to select audios from a central server for listening music on computer or any other audio device. workshops. which provides the ability to set the notify e-mail address and the criteria sets for determining which calls trigger a notification. Laptops or Pocket PCs installed into ambulances. research reports. wireless messages that include images. the shared application or document runs on a host computer and remote access to the shared content is provided to other users by the host user. Unlike sound files (WAV. the other party asks to fax some information.o o The end-users are then informed that a message is waiting in the Mailbox and can retrieve it. Multimedia conference: It is the multi-party interaction with each other using voice. financial matters. travel information. Instant Messaging: Instant messaging (IM) is a form of real-time communication between two or more people based on typed text. Generally. picture. Multiple criteria sets can be defined. could be more efficiently routed to their next destination. shared graphical and text working space. One can request for weather forecast and receive the forecast for the place where he is. e-learning: e-learning or Electronic learning refers to computer-enhanced learning. Mobile phone etc. A criteria set is based on incoming calling line identity. For example while negotiating a deal on the phone. MMS defines a way to send and receive. audio. SMS/MMS Service: Multimedia Messaging System is a communications technology developed by 3GPP that allows users to exchange multimedia communications between capable mobile phones and other devices. It consists of links to selected and reviewed articles. 1. and the data is not stored permanently in the audio play device.

Both of these are graphical browsers.  TV Broadcast: In traditional television delivery.) that are played after they are downloaded. Unified Messaging: Unified messaging (sometimes referred to as the unified messaging system or UMS) is the handling of voice. streaming video is played within a few seconds of requesting it. Video-on-Demand enables individuals to select videos from a central server for viewing on a television or computer screen. assuming their PC has multimedia capabilities. fax. Following services can be invoked via the web portal: (a) Click-to-dial (b) Call Answer (c) Call Hold/Retrieve (d) Call Release (e) Call Transfer (f) Three-way Conference    .to text. and regular text messages as objects in a single mailbox that a user can access either with a regular e-mail client or by telephone. etc. most modern browsers can present multimedia information. When a viewer changes the channel. The available program signals flow downstream and the viewer selects the program to watch by changing the channel. a new stream is transmitted from the service provider's server directly to the viewer. by contrast. Video Streaming/ Video on demand (VoD): Video streaming is a video transmission over data network to deliver video-on-demand or a video broadcast service. AVI. IPTV. Unlike movie files (MPG. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Subscribers can control their subscribed services through Web Portal. though they require plug-ins for some formats. The PC user can open and play back voice messages. which mean that they can display graphics as well as text. Content remains on the service provider's network and only the program the customer selects is sent to the home. all programmes are broadcasted simultaneously. sends only one program at a time. In addition. A common current application of MMS messaging is picture messaging (the use of camera phones to take photos for immediate delivery to a mobile recipient). and the data is not stored permanently in the video play device. Web browsing: Web browser is a software application used to locate and display Web pages. including sound and video.