The Top 10 Reasons Dynamics GP Users Switch to NetSuite
If you are looking at Microsoft’s Dynamics GP solutions (previously called Great Plains) as well as NetSuite, here are some important points raised by customers just like you who switched from Great Plains to NetSuite that you should consider:


Dynamics GP has no native CRM. Great Plains has been around for a long time and covers many functional areas – but it has no built-in customer relationship management. To get CRM support requires buying and integrating two Microsoft product sets, or some other third party solution. Because they were designed with and for two different code sets, even Microsoft has problems integrating its CRM product with Dynamics GP. NetSuite Advantage NetSuite provides a single integrated suite of ERP, CRM and ecommerce – with editions tailored for specific vertical markets.


Dynamics GP has no native ecommerce support. For ecommerce applications such as a Web storefront, you need to buy and install Microsoft Great Plains eConnect that would then allow you to re-direct Web-based transactions into data entry screens, and share inventory, pricing and other key information on your Web site. Dynamics GP does have a Business Portal feature that gives a limited dashboard functionality but it cannot be customized and is not very flexible. It does offer some canned KPIs, but nothing like NetSuite’s business KPIs. NetSuite Advantage NetSuite provides integrated ecommerce support for seamless data flow between all business processes – without need to purchase connectors. Today, over 2,000 companies run their Web store or website on NetSuite.



and reports forecast future revenue recognition scheduled – all integrated with advanced billing. FOB revenue recognition delays and application of SOP standards to revenue. approval and execution of revenue due to be recognized. The Dynamics GP workaround is to provide 10 user defined fields that are a blank space at the end of a record that you can use anyway you want –but use those ten up and you’re done with any tailoring you may need for your business. NetSuite Advantage NetSuite provides total GAAP compliant revenue recognition within one system with the checks and balances for review. You cannot change a table structure without ruining data. such as royalties. The tables and existing fields in Dynamics GP cannot be modified. NetSuite manages reverse amortization for credits/refunds. Dynamics GP lacks native ability to manage recurring billings. You build a custom interface that runs invisibly within the NetSuite framework and can be applied to tailor workflows to your specific business needs. 4 Dynamics GP makes even simple modifications difficult. ship-and-debit contracts. NetSuite provides editable and customizable revenue recognition schedules at the line item level with detailed drilldown/audit capabilities. NetSuite Advantage NetSuite provides “Suitelets” and “Portlets” to make modifying your work environment easy. HTML or Flash.Title 3 Dynamics GP has no native deferred revenue management support. Suitelets are web servelets that can produce a front-end GUI or handle back-end responses to user requests. including external data-feeds via RSS. Companies that need to manage deferred revenue recognition have to integrate a third party product from Tensoft called RDM. distributor revenue management. It cannot natively support planning or phased timing of revenue recognition. as well as support for sales-related expenses. R0407 NetSuite 2 . Portlets allow you to have your dashboard exactly as you’d like it.

and tables in search criteria. NetSuite Advantage NetSuite uses web services that “talk” directly to the application layer and therefore are subject to all the business rules that apply to the application. The ramification is that one can easily blow up the entire ERP system with a single line of code. Built on industry standard JavaScript. However.Title 5 Dynamics GP makes customization close to impossible. remove unused fields. NetSuite provides customization of business processes with SuiteScript. This has impeded both customer and partner-created customization of Dynamics GP. are automatically maintained when the application is upgraded. Developers have to work outside the GP system. and set fields that only change your data entry processes. This means that Dynamics GP determines how you run your business! There are some simpler editing-level capabilities: Dynamics Great Plains offers user defined fields that can be renamed to capture a user’s specific information. forms. change the order of fields. Any change has to be viewed against its impact on all 21 million lines of code. SuiteScript provides customization of even the most complex processes. standards-based Web service APIs to extend NetSuite to other systems and third-party vertical applications. not with the application itself. NetSuite’s “SuiteTalk” lets you use Simple Object Access Protocol (SOAP). Great Plains still determines how your business will be run! NetSuite Advantage NetSuite includes all custom fields. Why? Because there are no safeguards to prevent you from putting corrupted data into the SQL table. or build add-on capabilities. But what if you really want to tailor something? Some changes to screens can be accomplished with yet another product: Modifier. a toolset that supports business process customization. but you cannot change businesses processes. Some can even be used for sorting on screens and reports. You can a change a few items. but more important. all you can do is add new fields. R0407 NetSuite 3 . SuiteTalk gives you the ability to use any programming language or platform that supports the SOAP standard to generate NetSuite business objects. 6 Dynamics GP limits your business process flexibility. and lets customers run their businesses the way they want to by allowing them to customize their business processes to meet their particular needs. including SuiteScript customizations. all customizations. Customers tell us that customization is dangerous in Dynamics GP. building a customization in Visual Basic and then integrating it at the data layer. This eliminates data corruption and bad data. And. critical to businesses.

Dynamics GP is a twenty-five year old product with 21 million lines of proprietary code. whether one buys the entire suite or separate modules such as CRM. The resellers who sell and maintain Dynamics GP and many of the add-on product sets often do not actually use the Dynamics GP to conduct their own businesses even though they can get it free. We work very closely with our VARs and partners to always assure that the total solution works together for our customers the way they need it to. Then you are required to apply the patch to every client workstation in your company. And while Microsoft offers certifications. many resellers simply do not have the bench strength of staff with the required knowledge for a totally successful multimodule implementation. it can easily be 3-6 months at best before you see a fix for it. Missing even one workstation can corrupt the entire application and cause a system-wide crash. requiring all users to log out of the system. NetSuite Advantage Because NetSuite is an on-demand solution.Title 7 Dynamics GP Causes Bug-Fixing Nightmares. You have no need to apply patches anywhere in your environment – ever. Any bugs reported can be addressed immediately in a single instance of the NetSuite code. fixing the issue once for all users transparently. We provide deep integration with partner application – such as the seamless inherent integration of services from UPS and FedEx inside NetSuite to facilitate shipping and package tracking. NetSuite Advantage NetSuite is built from the ground up as an integrated application. If you call a bug into Dynamics GP Support. according to our customers who previously used GP. all customers run on a single multitenant infrastructure. R0407 NetSuite 4 . it takes forever to solve bugs. not Microsoft itself. 8 Dynamics GP Makes an Integrated Solution Cumbersome. It often takes years to completely integrate a customer’s solution because most of the modules are built and purchased from a plethora of third party vendors. Because of the 21 million lines of code and the multitude of different versions installed at customer sites.

few Dynamics GP clients adequately test and maintain their backup and their restore functions. the application management.Title 9 Dynamics GP proves to be an expensive business solution – both in the long and short term1. This can be very expensive.5 times the purchase price for implementation. Support adds a 15 – 20% maintenance fee that is required each year for a few tech support calls.) With the size of the Dynamics GP database ever expanding.$250. We alleviate risk and stand behind our ability to keep your business up and running. upgrade to the next revision and access to the Microsoft customer source website. NetSuite does everything with regard to maintenance.000 . June 2005. Yankee Group. Plus charges for add-on modules you may need to run your business. Customers pay a premium to make unlimited support calls. NetSuite is an On-Demand solution – you pay by the number of users per month. (You can’t blame them – they are too busy running their businesses. All the technical support. having the security of verifiable offsite storage through NetSuite is critical. integration. the price will depend on the license program being used.000 for licenses with variations caused by differing module costs. and the hardware in-house to support it. We guarantee our uptime performance. And what about your in-house IT support? NetSuite Advantage Dynamics GP + Dynamics CRM will cost over 5 X more than NetSuite in the first year alone. the secure operating infrastructure — rest with NetSuite. The product is available for on-premise deployment. the upgrades. In reality. and costs of acquisition. NetSuite gives you peace of mind with regard to disaster recovery. Microsoft introduced new role-based pricing with all modules included for approximately $3500 per concurrent user. The full-suite Professional Edition generally costs between $20. And you need the operating environment. Microsoft will fail to mention that to upgrade to a new revision is typically a 16-32 hour job depending on the size of the database — and customization is extra. and support for the other third party applications you need to run the company. A large ongoing expense for a GP client is the need to have a database administrator on staff and to hire a VAR to accomplish an upgrade once a year or so.to 5-year period. Add around 1 to 1. Yankee Group reports that the total cost of ownership (TCO) for on-demand solutions is much better than that of traditional onpremise solutions even when evaluated over a 3. 1 R0407 NetSuite 5 .

0 and 10. Our roadmap consists of adding functionality to meet your future business needs. How long will your investment in Dynamics GP last? How much upheaval can your company afford in the future? NetSuite Advantage NetSuite already has the Web-based.0 versions until at least 2011 and promised to make the conversion to whatever they finally come up with “fairly painless. service-oriented architecture that Microsoft is attempting to design.S.” At its 2007Convergence Conference. these largely U. Microsoft announced that its single platform will consist of Dynamics NAV at the low end for companies with fewer than 51 users and Dynamics AX at the high end. The path to future business success is far more predictable with NetSuite.Title 10 Dynamics GP has an uncertain growth path. Microsoft committed to two more releases of the previously-named Great Plains product. This is worrisome to current customers and prospects. It committed to support the latest 9. and while Microsoft will continue to come out with its promised versions of Dynamics GP and SL. R0407 NetSuite 6 . not rip and replace.-focused products won't make major contributions to the future Dynamics platform.