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ASCENT
BlJSIUESS SYSTEMS. Inc 11880 S. Dairy Ashford Suite 535
www.ascent-sys.com Houston, Texas 77077

Via Certified Mail

May 1, 2009

Wayne Shulz
Shulz Consulting, LLC
160 Oak Street
Glastonbury, CT 06033

RE: Service Management for MAS 90 and MAS 200 - Brutally Honest VAR Survey Results

Dear Wayne,

After reading the newsletter which contained outdated information that was sent to me yesterday by
one of our partners, I am shocked by your inaccurate, one-sided and irresponsible feedback on
various Service Management Software Providers. Some of the claims in your posting regarding
Ascent are inaccurate and untrue. Being that you did your "research" in 2006, the more responsible
approach should have been to contact these providers and give them the opportunity to provide you
with accurate and up to date information such as current partners, consultants and end users or to
resurvey the' partner community to gather updated information.

As a consultant, one would assume that you would provide accurate, unbiased and timely
recommendations. This is clearly not the case.

We do understand that every company has some less than favorable press out there and we can
handle that, but we would like for the information that is blatantly incorrect to be removed from your
post. We specifically request that posting number one, Feedback from a Consultant, be removed in
its' entirety. This post contains serious inaccuracies such as Ascent having installed
AutomatedService in only one big company that is satisfied, no job cost functionality and the
information regarding Peachtree and BusinessVision. We also request that the inaccuracies in
posting number four. Feedback from a Consultant, be removed. The quote that states, "They wanted
3-4K to integrate Paperless Office" appears to be blatantly incorrect We have no record of ever
quoting any customer that amount to integrate Paperless Office. If you believe that the statement is
important enough to leave in your post, we would appreciate the name/company of the Consultant so
that we may verify its' accuracy. We would be comfortable with only removing the inaccuracy in
posting numberfour, but due to the many inaccuracies in posting number one, we feel the only
recourse is to remove the post in its entirety.

To further enlighten you as to the success that both partners and end-users have with
AutomatedService, I have included the Success Story that Sage presented during a quarterly Sage
Channel Partner webinar regarding the joint, BIG win we had. Ascent was able to sell Sage Software
along with AutomatedService to Ranger America, beating out the incumbent, Great Plains. I have.
also included a success story to give you a broader picture.
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ASCENT
BUSIIIESS SYSTEMS. Jnc 11880 S. Dairy Ashford Suite 535
www.ascent-sys.com Houston, Texas 77077

We would like to invite you to attend any of our informational webinars, view our online demo or set
up a one on one overview of our product with one of our product experts. By doing so, you will have
information that is up to date and accurate and will give you the opportunity to ask your own
questions.

In the interest of full and fair disclosure (as you purport on your website), I respectfully ask that you
update and correct the information regarding our firm.

Should you not agree with our position, I welcome you to contact me directly.

Regards,

~-~

Traci Clay
Marketing Manager
800-256-6583 x 201
tClay@ascent-sys.com

Enclosures (2)

cc: Keith Remels; Pollicoff, Smith, Myers,& Remels, LLP