1 First Avenue | St.

Louis, Missouri 12345

MELANIE EVANS, CPS  555.123.4567 | name@email.com

ADMINISTRATIVE PROFESSIONAL EXCERPTS FROM REVIEWS

“One of the most respectful and positive
■ Self-driven with proven success supporting a Director-level leader in people I know.”
a fast-paced, high-volume environment, in addition to serving the ■ ■ ■

administrative needs of a 20-person, multi-state operation. “Shows a high level of customer focus.”
■ ■ ■
■ Earned the Certified Professional Secretary designation; refine
“Completes a great quantity of work.”
knowledge and skills through training and affiliation with the ■ ■ ■
International Association of Administrative Professionals.
“Communicates well with her team.”
■ Excellent written, verbal, and interpersonal communication skills; ■ ■ ■
easily converse with staff and executives. Bilingual; fluent in French. “Very high level of integrity.”
■ ■ ■
■ Experienced with Word, Excel, Access, PowerPoint, Outlook, Visio,
and Lotus Notes. Typing speed of 65 wpm. “Dependable and dedicated.”
■ ■ ■

PROFESSIONAL EXPERIENCE “Truly an asset.”

National Insurance • St. Louis, Missouri • Administrative Assistant II (2003-Present)

Provide dedicated support for up to 20 personnel in a 7-state region. Work closely with the Director of Special
Investigations and investigation team members to optimize their time by planning all meetings and travel, tracking
and submitting expense reimbursement requests, and providing ad hoc project support. Counsel employees on
human resources issues, benefits and compensation, and company policies and procedures. Control office supply
inventory management and ordering functions, and coordinate equipment servicing with vendors.
■ Manage an executive’s calendar, planning an average of 3 trips each month through the online travel
system; select flights, hotels, and transportation to minimize downtime.
■ Serve as the intermediary between corporate and field offices, responding to all human resources, project
related, and information technology requests in a timely and thorough manner.
■ Plan on- and offsite meetings involving coordinating all logistics from sending invitations to organizing
attendees’ travel and accommodation, agendas, meals, and entertainment.
■ Serve as training program administrator involving tracking associates’ completion of requirements and
producing monthly reports for senior-level team members to monitor compliance.
■ Thwarted $193,000 in fraudulent claims; initially managed the investigation of one provider, and due to
success, accountability for monitoring this chronic offender has grown to a 6-state region.
■ Created detailed travel folders for the Director so she has everything at her fingertips when traveling;
included travel itineraries, driving directions, key contacts, available amenities, and more.
■ Trusted to perform investigator duties in their absence; review incoming communications, flag or respond
to urgent matters, and follow detailed instructions to expedite the investigation process. Recently, Director
chose to change title to Investigative Analyst to avoid current downsizing initiative.

Provider Database Representative (2001-2003)

Established and maintained up-to-date records by linking providers and facilities with the insurance plans they
accepted. Utilized five different computer systems to ensure each provider was connected with the appropriate plans;
trained new-hires on performing this detailed process. Processed incoming and outgoing mail.
Stevens-Beck Management Consultants, Inc. • St. Louis, Missouri • Credentialing (2000-2001)
Worked with physicians to complete credentialing forms and establish accounts with accepted insurance plans.
Personally met with providers to collect required information, serving as their liaison during the credentialing process.
■ Directed the physician credentialing process, focusing on providing exceptional customer service to each
client while expediting the process and resolving any issues in a timely manner.

EDUCATION
Bachelor of Arts in French Studies (2001) University of Virginia • Charlottesville, Virginia
Studied at the Collège de France during the 99/00 academic year.