916-705-4621

bhuffman@surewest.net

Ben Huffman
http://www.hirebenhuffman.me Objective An I.T. position where my excellent analytical problem solving skills and a strong work ethic will enhance a team’s performance. [ [2011 / Current ] Capital Bible College B.A. in Pastoral Ministry in Progress [ 2006 / 2007] American River College CIS in PC Support Management in Progress [ Jan 2012 / Current ] IT Specialist          Serrano HOA / Parker Sacramento, CA Sacramento, CA

Education

Work Experience

El Dorado Hills, CA

System Admin for entire network plus two remote offices Helpdesk support for daily issues Stabilized VMware 5.0 into two node cluster, HA. Removed failed Citrix implementation, Deployed Win7 Desktops with Sysprep and Norton Ghost Upgraded phone system to Mitel 5000 Platform Migrated Exchange 2007 to Office365 Configured WSUS and GPO’s Monitor Backups and weekly test restores Monitor Server Event logs Fair Oaks, CA

[ Mar 2011 / Jan 2012 ] Network Design Associates Customer Service / Technical Support  

Coordinate service requests, scheduling and software renewals. Remote and On-Site repair/support for: Microsoft Windows & Exchange 2K3-2K8, Microsoft Windows XP- 7, Citrix, HP, Symantec, McAfee, Barracuda, Microsoft Office 365 Sacramento, CA

[ Oct 2009 / March 2011 ] OneWebHosting Customer Service / Technical Support   

Troubleshoot broken code including HTML and JavaScript. Anti-Virus and Firewall troubleshooting. Support Hosting, FTP, Email, Login issues. Sacramento, CA

[ June 2006 / Oct 2009 ] Surewest Telco Customer Service / Technical Support    

Support all client-side equipment used in network services such as gateways, routers, PC’s and VoIP devices. Support and configuration of server-side equipment such as video servers and Cisco Remote Terminals. Support Field Service Technicians on repair calls/install problems. Extremely high First Call Resolution.

916-705-4621

bhuffman@surewest.net
Roseville, CA

[ Jan 2003 / June 2006 ] Hewlett Packard Desktop Support/Parts ID    

Assist with replacement part information on all HP products to service technicians and internal employees. Provide PC desktop support for call center of 150+ employees. Anti-Virus and Firewall troubleshooting. Troubleshoot system issues, replace hardware, and configure Email Roseville, CA

[[ [ June 2002 / Jan 2003 ] CompUSA Technician/Merchandiser   Service and repair Desktops, Laptops and Printers

Assist customers with PC and various Electronic purchases including: Digital Cameras, Cell Phones, PDA’s, TV’s, Software Raul Martinez. Business Development Manager-NDA. Tony Balanco. Owner of OneWebHosting.com Justin White. Mobile Notary 9162008050 9167129524 9165025421

References

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