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AIRLINE ACADEMY

Enroll yourself with the Middle East No1 Airline Academy We give birth to the best Work force in Airline & Hospitality Industry

WTTC (World Travel and Tourism Council) Research says: Tourism contributed to %14 of the UAE Economy in 2012 1 in 9 jobs are resulting from the tourism industry 383,500 jobs were supported by travel and tourism in the country in 2013,the number is expected to further climb to 393,500 jobs. By 2023, international tourist arrivals to the country forecasted asl 25.8 million

World Economic Forum Travel Tourism & Competitiveness Report 2013 says: UAE is ranked 1 in the Travel and Tourism Competitiveness Index in the MENA region UAE ranked 3rd in the world for Air Transport Infrastructure

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1. IATA Cabin Crew Training
Description
If you a dream to be the face of an airline, your personal presentation must be immaculate at all times, we help you to fulll your dream

Topics covered
Introduction to Aircraft and Aviation Familiarization Customer Service and managing passenger interactions All emergency and safety procedures on board Crew Member Coordination and Communication

Recommended for
All those who are interested in customer service, meeting different people and who enjoy travelling. In general, you will need a good standard of education, 12th grade or equivalent qualications, and previous experience in a customer service role will be an advantage. Entry requirements can vary between airlines.

2. IATA Airline Customer Service


Description
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.

Topics covered
Improved Standard of Customer Service Verbal & Non-verbal Communication Skills Customer Contact Techniques Cross-cultural Awareness Managing stress

Recommended for
This enhances your career in Ticketing ofce, reservations, check-in, trafc, operations, baggage service and information desks, Cargo reservations and receiving staff, Public relations and sales support personnel.

3. IATA Airline Marketing Description


To Stay ahead of the competition by understanding and applying sound marketing principles and to develop cost effective marketing strategies this can help you.

Topics covered
The evolution of technology and its impact in customer engagement and marketing methodologies Developing marketing processes & strategies in alignment with organizational objectives The current airline business environment and its impact on airline marketing Impact of technology on distribution and communication channels: best practices including social media Market environment scanning & market research methodologies Developing a marketing plan and strategy in a case study approach The Marketing Mix (Product, Price, Promotion, Place) and how to satisfy the needs of your target audiences How to create value for, and communicate value to, your customers Airline alliances and marketing: benets & drawbacks

Practical strategies for managing your marketing plan efciently

Recommended for
Recently appointed marketing managers, Sales managers and general sales agents, Marketing ofcers and market coordinators, Customer service staff.

4. IATA Airline Finance and Accounting Management Description


To Initiate change and improve performance using a functional approach to cost management, Conduct nancial analysis

Topics covered
Airline capital structure and cost classication Sources and application of funds Cash management and nancial planning Airline nancial control Capital budgeting

Recommended for
Financial ofcers and accountants, Treasury managers, Station accountants and cost analysts, Business unit managers and business analysts.

5. IATA Passenger Ground Services Description


This is one of the most visible airport positions and you will have to provide assistance and related passenger services at the check-in, gate and concourse of your airport. Introduction to airport & airline operations

Topics covered
Computer Reservations (CRS) and Departure Control Systems (DCS) functions Passenger & Baggage check-in procedures (airport & off-site) Conditions of passenger & baggage carriage, boarding procedures and ight close-out messaging Dangerous Goods regulations awareness for passenger service agents Managing passenger interactions Aviation security procedures for passenger & baggage transport Enhanced passenger facilitation, latest innovations and career opportunities

Recommended for
This course enhances you a career as Airline passenger service staff, Ground Handling Agents passenger services staff, Airport operators staff providing passenger services, Civil Aviation Authorities staff providing passenger services, and for anyone wishing to start a career as a Passenger Service Agent.

6. IATA Airline Revenue Management Description


To discover the techniques applied by airlines to derive revenue from seat sales to maximize protability, to apply pricing strategies etc all you need is this.

Topics covered
Managing Airline Passenger Demand Seat Inventory Control Scheduling and Capacity Adjustments Product Distribution

Recommended for
This course is recommended for Airline revenue management analysts, Airline Marketing and Sales personnel, Customer service representatives and supervisors, Interline department staff.

7. Airline Travel & Tourism Management Description


Are you interested in working with International Airlines? Being a part of Leading Travel Agencies? Or Serving passengers at the Airport? If yes, your search for excellence in Airline Reservations & Ticketing ends here...

Topics covered
Airline Reservation & Ticketing Airline Management Travel Management Tourism Management Galileo or Abacus or Amadeus or Sabre

Recommended for
Gaining expertise knowledge and skills which can further help you to enhance the career options by getting into International Airlines, Airports and Travel Agencies. Students have an advantage here with this course over unskilled candidates while applying for jobs.

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1. IATA Airport Operations
Description
To know the history of aviation and understand the role airports play in the economy, and a complete solution to work in operations department of airport.

Topics covered
Operational functions of the airport Rescue, re ghting and other support services Airport issues and challenges The future of airports Technological developments

Recommended for
This course is recommended for those who aspire to be an airport staff, Travel industry staff etc.

2. IATA Air Transport Fundamentals


Description
To become a more valuable employee or potential employee by having a thorough knowledge of the air transport industry, its function and role, and you will be able to provide insight into current trends and issues in civil aviation, such as aviation safety and security, law and new technology.

Topics covered
Role and function of world aviation organizations Role and function of Civil Aviation Authorities (CAAs) Role and function of airlines Role and function of airports Role and function of Air Navigation Services (ANS) providers

Recommended for
This course is recommended for Junior-level managers in all elds of aviation, Managers entering the aviation industry etc.

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1. IATA Dangerous Goods Regulations Professional Diploma
Description
To familiarize operational restrictions and packaging instructions related to the transport of dangerous goods, and also Gain the skills to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations manual.

Topics covered
Contents of the IATA Dangerous Goods Regulations Manual Dangerous goods classes and divisions Identication Packing, marking, labeling and documentation requirements Radioactive material

Recommended for
This course is recommended Freight Forwarder staff responsible for processing Dangerous Goods (HAZMAT) shipments, Shippers and packers of dangerous goods, Airline staff preparing dangerous goods as Company Material (COMAT)

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1. IATA/ UFTAA International Travel & Tourism Foundation Diploma


Description
For fare construction, travel arrangements and reservations, documentation, IATA rules and procedures, and to understand the role of Global Distribution System, this is an eye opener.

Topics covered
Environment Products Support Services Air Fares and Ticketing GDS Electronic Booking Tools

Recommended for
This course is recommended for those who wish to have a career in the travel industry, those who need Foundation Diploma to meet one of the requirements towards becoming IATA-accredited agencies. Airline personnel, tour operators who deal regularly with travel agents.

2. IATA Travel & Tourism Consultant Diploma


Description
Become a Travel Sales Consultant with specialized industry knowledge and skills to sell travel through a consultative approach.

Topics covered
Destination geography and selling skills Land and water transportation Hotels, tours and group travel Laws and regulations Fare construction and ticket exchanges Social Media in the travel industry

Recommended for
This course is recommended for Students who have completed the Foundation Course or the previous Standard Course, Agents in travel agencies or home based with some industry experience, Staff of tour operators, consolidators and call centers, Airline passenger sales agents working in reservations, sales, marketing, or ticket ofce

3. Managing The Travel Business Description


Build management skills in accounting, negotiation, marketing, and product development through IATA.you will also be able to assess your business and learn about special interest travel and tour production

Topics covered
Strategy and management Tour packages Sales and Marketing Social Media strategy Administration and accounting

Recommended for
This course is recommended for Mid-level managers, Agency back-ofce personnel, travel managers etc

4. Global Distribution Systems Fares and Ticketing Course Description


This course helps you to Identify and price different journey types, read, interpret, and apply fare rules, to check minimum-fare rules in pricing itineraries and to use GDS to issue tickets for manually-priced reservations.

Topics covered
Introduction to mileage based air fares, analyzing itineraries and retrieving fares from a GDS Pricing one-way and circle trip practice exercises Limitations on indirect travel, side trips and surface sectors Backhauls, circle trips, journeys in different classes of service and alternative fare break points Lowest combinations, round-the-world journeys and minimum checks

Recommended for
This course is recommended for Airline Ticket Agents and Travel agents

600 52 4448
Suite # 207, Above Apsara Super Market Building, Bank Street, Bur Dubai, Dubai, UAE.

Email : mail@zabeelinstitute.ae Web : www.zabeelinstitute.ae

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