ALOK BANERJEE Management & Behavioral Trainer.

Profile & Strengths –
   Results oriented and determined, seeking to provide managerial skills, can handle multiple tasks to meet deadlines in pressure situations. Exhibits an honest work ethic with the ability to excel in fast-paced, time-sensitive environments. Self-starter with the ability to analyze organizational behavior, business operations and recommend strategies to improve performance and maintain professionalism at all times.

Core Competencies Training & Development Content Development Communication Skills Leadership skills.

Professional experience –
Cyber space BPO (Int) Delhi Intellicom Ltd BPO ( Delhi) NIIT Smart Serve ( Delhi) Wipro Spectra mind (BPO) Customer Service Officer Process Trainer Process Trainer Process Trainer 1997 to 1999 1999 to 2002 2002 to 2004 2004 to 2005

Corporate Training – Aptech Manpower Solutions Ltd – Client – (CANARA BANK)
SOFT SKILLS & BEHAVIOURAL TRAINER - (July 2005 to Jan 2006) Roles & Responsibilities – • • Conducting End- To - End Training Imparting training on soft skills, selling skills, Customer service, and product training etc.

Communication Skills. Imparting Training on After sales Service. Developing Training Modules as per the requirement. Coordinating with the Team Head for better feed back and better service. Conducting Induction Training for the fresh trainee service engineer. Coordinating with the training head of IOC and the Petrol Pump Dealer for better Feedback. Imparting training on Corporate communication. Negotiation Skills. Coordinating with the Regional Manager (Sales & Operation ) INDIAN OIL CORPORATION – Roles & Responsibilities – Conduct Soft Skills Training. Group Discussions.Interview Handling skills. Positive Attitude. NOKIA Roles & Responsibilities – Conducting Soft Skills training. . Imparting Training on Communication.Customer Service. DURGAPUR SOCIETY OF MANAGEMENT & SCIENCE. Coordinating with the HOD’s and Faculty members for better result. Imparting training on soft skills. Roles & Responsibilities – Conducting Soft Skills Training. Positive Attitude. Probing. For better result and feedback keeping track of each and every trainee. Presentation Skills etc. Handling Different Types Of customers. Rapport Building. Preparing and maintaining Tracker Record of the students for future reference. Customer Relationship Management. Team Building.• • Preparing and maintaining different reports of trainees. Mind Mapping India Ltd . Team Work & Positive Attitude. Customer Service. HPRoles & Responsibilities – Conduct Soft Skills Training.

Conducting Soft Skills Training. Time Management.I. ROLES & RESPONSIBILITIES. Communication Skills. Sales & Marketing. Home Loan. Self Assessment. Group Discussions. Apart from that a half day session was on imparting soft skills training on Communication. Preparing and maintaining Tracker Record of the students for future reference. Product Training on – Credit Card. Sales Managers. . STPL. ROLES & RESPONSIBILITIES. Team Building etc.GURUKUL ICICI BANK. etc. Team Leaders. Vehicle Loan.Interview Handling skills. Team Building. Conduct Induction Training for the newly recruited Employees.Branch Managers. Coordinating with the Bank’s concerned managers on day today updates and progress Of the Trained employees. Probing. Business Managers . BARCLAY FINANCE. INSTITUTE OF CHARTERED ACCOUNTANTS. Positive Attitude. Motivation. Cross Culture Etiquette. Negotiation Skills. Personal Loan. Leader ship qualities. HALDIA INSTITUTE OF TECHNOLOGY / JIS GROUP / NARULA INSTITUTE OF TECH. Training for Bank’s DSA & DST’s Recovery Employees. Presentation Skills. The process of training was tailored made by the Barclay Finance and the motto was to Educate the newly recruited employees about the working culture of the institution the Product knowledge and the process. ROLES & RESPONSIBILITIES. Impart training-cum-Induction program for BDM’s. Imparting training on soft skills .Positive Attitude. Sales & Marketing. PRIME ON LINE Pvt Ltd . Conduct soft skills training. Imparting training on soft skills.

Secured Ist Class.Interview Handling skills. UIT ( BARDWAN) . (B) P. Group Discussions.Coordinating with the HOD’s and Faculty members for better result. ITME. MARITAL STATUS – MARRIED. Coordinating with the TPO of the college regarding the upcoming campus interviews and preparing the students for the interview. Secured 2nd class. MAIL @ banerjee_alok07@yahoo. . PERSONAL INFORMATION – DATE OF BIRTH – 07/04/1972. Communication Skills.G Diploma In Business Management NIIRD – CHENNAI. Coordinating with the HOD’s and Faculty members for better result. BENGAL INSTITUTE OF TECHNOLOGY.com CONTACT – 09831499107. Presentation Skills. EDUCATIONAL QUALIFICATION. DREAM MAKERS. Coordinating with the TPO of the college regarding the upcoming campus interviews And preparing the students for the interview. Preparing and maintaining Tracker Record of the students for future reference. Year Of Passing – 1995. ROLES & ResponsibilitiesConducting Soft Skills Training. Imparting training on soft skills. Non Verbal Communication etc. (A) COMMERCE GRADUATE FROM MEERUT UNIVERSITY. Year of Passing 1992 .

(ALOK BANERJEE) .Dated Place – KOLKATA.

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