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Faster, Stronger Crisis Response with ICS for Business

Presenter:

Kathleen Gleaves, CBCI, MEP


Certified ICS instructor Gleaves Consulting
Sponsored By Host: Wayne Blankenbeckler, MissionMode
Notification Incident Management

Faster, Stronger Crisis Response

Incident Command System


Copyright 2011, Kathleen Gleaves and MissionMode Solutions

ICS What is it?

ICS is an organized, flexible, teambased system for handling critical incidents and other challenging events Developed by the fire service in the 70s
Mandatory for federal and state agencies to obtain federal funding of any kind
Federally required for all HazMat events
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ICS and NIMS

National Incident Management (NIMS)

Devised as the ultimate ideal for how our country would respond to emergencies
ICS is the Command and Control part of the NIMS plan
Copyright 2011, Kathleen Gleaves and MissionMode Solutions

ICS Who uses it?


Public Sector
Public Safety First Responders Federal, State, County and City emergency teams

Private Sector
Hospitals and the healthcare system Financial institutions Universities and many school systems Retail/wholesale suppliers Airports, Utilities, Government contractors
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How ICS Applies to Business


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Ever had any of these issues in dealing with a critical incident?


Too many people reporting to one person? Too many bosses, resulting in power struggles? Daily organization structure unable to adapt quickly to emergency response needs? Little or no TIMELY information? Not sure what your short-term goals were? No coordination with other departments or agencies?
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Key features of ICS

Manageable Span of Control Modular/scalable organization Integrated communication

Unified command structure

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Key features of ICS

Action Plan with specific objectives

Pre-designated and outfitted Command Centers Resource Management


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ICS Best Practice Outline these processes before an incident and you are way ahead of the game 1. Defined triggers and assessment process

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ICS Best Practice

2. Clearly defined roles and responsibilities of first responders

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ICS Best Practice

3. Ability to write an Action Plan with clear objectives

SMART = Specific, Measurable, Achievable, Result-oriented and Time-based

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What can ICS Do for Your Business?


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Where do you use ICS?


Critical incidents or disruptive events within your organization

Some businesses are adopting the ICS structure to meet the Command and Control requirements in OSHAs PSM (Process Safety Management) program and EPAs RMP (Risk Management Program)
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Why use ICS?

Develop strong relationships with your local response agencies and participate in local exercises Become part of the larger team in a big event if you know how to fit into the structure
PS-PREP accreditation
Copyright 2011, Kathleen Gleaves and MissionMode Solutions

Business opportunities
You are in a good position to sell your product or services, if you know who to talk to and how to make yourself known.
Safeway Seattle Division is using the ICS structure for its Incident Management Team. What Safeway Seattle has done is to plug current Safeway job titles into the various components of ICS Using ICS as a private sector organization also helps us to better interact and communicate with county, state and federal emergency management organizations. ICS is a proven concept.
Jason Moulton, Loss Prevention, Safeway
Copyright 2011, Kathleen Gleaves and MissionMode Solutions

What is the ICS Structure?


Incident Commander Public Information Safety/ Security Liaison

Finance

Logistics

Operations

Planning

Copyright 2011, Kathleen Gleaves and MissionMode Solutions

What is the ICS Structure?

Copyright 2011, Kathleen Gleaves and MissionMode Solutions

The ICS team


Command (manages) Operations (does)
Actually in the field doing the work

Planning (plan)
Tracking progress, planning for the next operational period, ordering resources, writing the AP

Logistics (get stuff)


Resource ordering

Finance (pays)
Pays for stuff, tracks hours
Copyright 2011, Kathleen Gleaves and MissionMode Solutions

Incident Commander

In charge oversees all the teams; first one in, last one out Manages all other team members
May have several Command Staff positions people who help him perform the management job

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Incident Commander Who is a good Incident Commander? Trusted by Exec. Management

Decisive
Understands the business Strong leader, but a team player

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Operations Does stuff Tactical team Field operations Key infrastructure of the Business
Facilities Security IT Safety (Government world: its fire, police, medical)
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Planning Looks to the future to see what needs to be done next Business Continuity staff Key business unit operations person
Resources Demobilization

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Logistics Gets stuff Orders resources Hotels/shelter Food Human needs of responders
Personnel Staging Supplies
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Finance Pays for stuff tracks expenses and time Risk/Insurance/Compensation claims Accounting/Payroll Procurement/Contract staff Documentation staff

Insurance claims
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Why not executives?


They are responsible for long-term strategies and policy decisions Approve large expenditures quickly Media spokesperson The Face of the company to outside stakeholders
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How Can You Implement ICS in Your Environment?


Copyright 2011, Kathleen Gleaves and MissionMode Solutions

How to implement ICS

First step is the hardest ACCEPTANCE


Must have upper management buy-in; without it, the system wont work Its tough for executives to turn over decision-making to someone else Once approved: Pick your team, Train your team, Exercise your team, Repeat
Copyright 2011, Kathleen Gleaves and MissionMode Solutions

Integrating or implementing?

Do you have a solid Business Continuity Plan and/or a Disaster Response Plan in place?
If so, integrating ICS into that plan is not difficult

Copyright 2011, Kathleen Gleaves and MissionMode Solutions

Integrating or implementing?

If you do not have a Business Continuity Plan, or a Recovery Plan, you will need to build your program and write your plan using the ICS structure and process model as your Command and Control function.

Copyright 2011, Kathleen Gleaves and MissionMode Solutions

Faster, Stronger, Smarter

Faster because your team is ready to go

Stronger because you practice Smarter because you have a plan (with SMART objectives)

Copyright 2011, Kathleen Gleaves and MissionMode Solutions

More training
FEMA has several online training courses that introduce ICS to a first responder audience.
Links are clickable in the PDF version of the slides.

IS-700 NIMS overview


training.fema.gov/EMIWeb/IS/is700a.asp

IS-100 Introduction to ICS


training.fema.gov/EMIWeb/IS/IS100b.asp

IS-200 ICS for single resources/initial response


training.fema.gov/EMIWeb/IS/IS200b.asp

IS-300 and 400 are instructor led, classroom courses for more complex, multi-agency responses G 402 ICS for executives (great starter course)
Copyright 2011, Kathleen Gleaves and MissionMode Solutions

Event Sponsored By

Emergency Notification Incident Management

This presentation is part of a recorded webinar. To listen to the presenter, visit: www.missionmode.com/webinars

info@missionmode.com www.missionmode.com
Copyright 2011, Kathleen Gleaves and MissionMode Solutions

Thanks for tuning in today!

Kathleen Gleaves
Gleaves Consulting
www.GleavesConsulting.com KGleaves1@msn.com

Drop me a note if you have questions or need some help.


Copyright 2011, Kathleen Gleaves and MissionMode Solutions