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CV Iva Gooden
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Telephone: (1234) 5678910. Mobile: 12345 67890. Email: Ivagooden@email.com

ACCOUNT MANAGEMENT – BUSINESS DEVELOPMENT

Well networked, results and customer oriented, with a proven track record of providing a high level of sales
turnover and business volume through the development of new and existing accounts. Believing maximum sales
results come from sound customer service, good follow up and ethical selling. Now looking to continue to bring
a significant contribution within a Business Development role that offers an opportunity for career progression
for a successful company in the North East.
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AREAS OF EXPE RTISE

* Business / account development * Salesmanship * Identifying customer needs

* Exceeding targets / Maximizing sales * Identifying new markets * Product development
* Sales and after sales initiatives * Financial / cost control * Promotions / marketing

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

REGIONAL ACCOUNT MANAGER Sep 03 – Present

Company name, City
* Managing and achieved 63% of a £3 Million budget, year-to-date stands at 105%
* Increased ranking of the NE and Yorkshire region from 10th (worst) to pole position (1st) in only 8 months.
(Target for the year was only to achieve the placement in the Top 5).
* Sourced and developed 2 very successful accompaniments.
* Wrote and implemented a new sales training programme (formal in the classroom and informal in the field).
* Negotiated and agreed link promotions with other principle companies.
* Achieved over 2000 new listing within the wholesale sector.
* Expanded the DB Cash & Carry business by 54% and Peter Lowry’s Cash & Carry by over £10K turnover p.a.

Company name, City

WHOLESALE DEVELOPMENT MANAGER Jan 03 – Sep 03
* Delivering key accounts in the North of England, clients include Batleys, Bookers and Landmark.
* Designed, developed and implemented effective induction sales courses.

SALES DEVELOPMENT TRAINER May 02 – Sep 03

Supporting the delivery of sales management training to meet customer needs by working on specific projects
Project managed and evaluated sales training programmes for staff across the North East within demanding
timescales.
* Delivered new training solutions that met the needs of the business and the people.
* Designed, developed and implemented effective induction sales courses.
* Developed and maintained effective commercial partnerships with customers.
* Delivered enhanced procedures and processes that supported the new organisational design.
* Presented reports to board level.
* Follow-up research concluded, increased sales, improved budgets, improved moral and decreased staff turnover.

BUSINESS DEVELOPMENT REPRESENTATIVE May 01 – May 02

* Developed existing business within key accounts (Wholesale and Retail) whilst prospecting for new business.
* Exceeded agreed sales targets and objectives.
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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS ( continued )

SALES EXECUTIVE 1999 – May 01

Company name, City

* Award for highest achievement based on new business development for Jan to June 97.
* Increased total volume within portfolio by 12%
* Established and developed core product range in all accounts.
* Secured new product listings by exploiting distribution gaps.
* Maximised equipment placement opportunities.
* Ensured tenders were submitted within timescales.
* Agreed and monitored volume discounts by account.

STUDENT 1997 – 99
British Telecom
Part of a telesales team, responsible for administration; processing customer orders and referrals.
Dealing with complaints, enquiries as well as sales promotions and new deals. Involved in training
new staff.
* Increased sales promotion accounts turnover whilst maintaining high degree of customer service.
* Met all targets.
* Assisted in building call centre team.
* Coached new staff, lead and maximized call efficiencies and performance.

STUDENT (Skills Start Programme) 1997 – 99

Coca Cola Schweppes
* 2 ‘A’ levels: manufacturing (Distinction and Distribution (Distinction).

SALES SUPERVISOR 1997

Jollies Pet Food, Newcastle upon Tyne
* Instrumental in increasing turnover by over £12,000 p.a., by over achieving profit margins whilst
decreasing stockholdings and wastage.

SALES / PROMOTION (Conservatories) 1996 - 97

Wickes DIY, Westerhope, Newcastle upon Tyne
* Dealt with customer queries and complaints.
* Handled monetary transactions and banking
* Facilitation of staff training and subsequent training
* Maintained contact strategy which ensured good customer follow up.

Numerous in-house courses, has supplemented my extensive hands-on management experience:

Sales Management, Time Management, Accounts and Profitability, Business Documentation, Managing People,
Equal Opportunities, Presentations and Communications, Loss Prevention, Customer Care, People Coaching,
Managing from a Distance, Business Administration, Staff and Team Development. Training the Trainer, Staff
Performance Reviews , People Management, Training techniques.
Interests: Work, keep fit, football.
Personal: Born 74, single, full clean driving licence.

References available on request.

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