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24 Valley View Drive

Newington, Connecticut 06111

To Whom It May Concern:

Enclosed is my resume in consideration for a sales, customer service or administrative position within your

I have a B.S. Degree in Business Education and over twenty-five years experience including insurance,
financial services and educational organizations. My duties have focused on sales, sales support, customer
relationship building, problem solving, product education and project management. Additionally, I have a
track record of promotions based on outstanding work performance.

After a successful career in banking I left to seek a new challenge. While seeking a full time position, I
accepted a contract position at MetLife and worked part-time as a seasonal employee at a boutique. I have
also volunteered at a non-profit organization providing support to battered women and performing
administrative duties.

I look forward to an opportunity to meet and elaborate on how I can immediately contribute to your
organization. My compensation requirements are negotiable.


Jodie Ingalls

24 Valley View Drive
Newington, Connecticut 06111
Home: (860) 666-6785

OBJECTIVE: Sales/Customer Service/Administrative position.

SUMMARY: - Over twenty-five years of diversified sales/sales support, customer service,

administrative, training, supervisory and teaching experience.
B.S. Business Education.
Held Treasury Professional certification and license for solicitation and sales of
Savings Bank Life Insurance.
Computer literate (Microsoft Word, Excel).

* Conscientious * Effective Communicator

* Diligent * Organized
* Detail Oriented * Self Motivated


Part-time Sales Associate (seasonal) – Parfums Du Jour LLC

• Perform product merchandising, sales, customer service and inventory control
duties for a boutique.
• Interface with customers providing product information. Process customer
purchases including cash and charge transactions.

Client Support Project Associate – MetLife

• Contract position in the remittance and collection area (lockbox payments).
• Managed multiple projects from initiation to completion and on time.
• Interfaced with clients and updated data on Excel spreadsheets.

Cash Management Officer – Webster Bank

• Developed/supported sales opportunities working with new and established cash
management customers.
• Resolved customer issues with a focus on quality customer service.
• Provided customer education on various online banking products.
• Maintained strong knowledge of business trends and regulations.

Managed the successful integration and training of cash management clients during
merger of Webster Bank and First Federal Bank in 2005 (Massachusetts and Rhode

Senior Personal Banker – Webster Bank

• Extensive relationship building with new and established customers providing
quality customer service including opening accounts, promoting products and
problem solving.
• Duties included cross-selling loan and investment products to clients to achieve
individual financial goals.
• Developed sales opportunities for home equity loans, savings bank life insurance
and other financial services products.

Promoted to Cash Management Officer.


Relocation Coordinator – Connecticut National Bank

• Coordinated temporary and permanent housing accommodations for executive
• Secured bridge loans and ensured a smooth transition for executives.
• Tracked relocation expenses, generated reports and provided presentations to

Promoted to Senior Personal Banker.


Instructor – Morse School of Business

• Planned and implemented lesson plans for business courses.
• Effectively managed classroom activities.


2008-2009 Parfums Du Jour LLC – West Hartford, Connecticut

2007-2008 MetLife – Hartford, Connecticut
1990-2007, 85-88 Webster Bank/Connecticut National Bank – Hartford, Connecticut
1979-1983 Morse School of Business – Hartford, Connecticut

EDUCATION: B.S. Degree in Business Education – Central Connecticut State University

Graduate cum laude (1979)

Extensive training courses at Webster Bank and Connecticut National Bank.

VOLUNTEER: Volunteer Victim Advocate – Prudence Crandall Center

Connecticut Certified Battered Woman’s Counselor