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CV Joanna Jones
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Address Line 2
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Postcode

Telephone: (1234) 5678910. Mobile: 12345 67890. Email: Joannajones@email.com

CUSTOMER SERVICE / ADMINISTRATION / BUSINESS DEVELOPMENT


Possessing a number of achievements within customer service / administration in the public and private sector.
Recent experience gained in dealing with customers and high volumes of administrative workloads and meeting
strict deadlines. Excellent approach to solving problems with a sales ability and a pro-active approach towards
new sales initiatives, developing new business strategies and ideas. Believing that combining the ability to find
solutions to the customers’ needs with good selling skills consistently achieves corporate objectives and revenue
targets. Now looking forward to next stage and focusing on the Customer Services Sector.
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AREAS OF EXPERTISE

Customer service Exceeding targets Administration


Marketing / promotions Computer literacy Business planning
Customer focus Staff training / development Purchasing
Performance reviews Budgeting / bookkeeping Negotiating
P.R. / Client consultation Credit control Identifying new markets
Sales and after sales initiatives Customer contact / follow up Managing change / growth

PROFESSIONAL EXPERIENCE & SIGNIFICANT ACHIEVEMENTS

ADMIN ASSISTANT Feb 03 – to date


Inland Revenue (Tax Credit), Longbenton, Newcastle upon Tyne
Dealing with enquiries from the public, concerning Working Tax Credit and Child Tax Credit benefits by
telephone and letter.
Administration: checking and processing customers claim forms, involving significant customer contact.
Updating personal information onto the agency's current database system.
Helping deal with a significant backlog of over 1 million enquiries.
Dealing with complaints.
High degree of computer literacy gained.
Good public sector business related skills developed: typing, computer literacy, office administration, secretarial
services, presentation, numeracy.

Self Employed: Interior Design and Soft Furnishings (1992 - Present)

A rewarding first career making homes and businesses more beautiful and comfortable.

As an interior designer I had the satisfaction of making my own vision a reality. I met interesting people from
varied backgrounds, discussing and meeting their needs.
I optimised a network of interior design resources including the best trade shows, professional associations,
publications, etc.
Sourced own domestic and corporate business accounts.
Maximized media publicity for the business (e.g. photo features in newspapers and magazines).
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PROFESSIONAL EXPERIENCE & ACHIEVEMENTS (CONT)

Self Employed: Window Dresser (1980 - 90)

Clients included North East Electricity and many high street fashion stores
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Early Career Summary:


Merchandiser London base company (1977 - 80)
Youth Trainer Community Industry, North Shields (1975 - 77)
Display Supervisor Co-op, Newcastle upon Tyne (1972 - 75)
Display Assistant Bainbridges, Newcastle upon Tyne (1970 - 72)
Display Assistant Co-op, Newcastle upon Tyne (1967 - 70)
Filing Clerk FAGS Bearings (1966 - 67)

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Personal
Marital status: Married 2 x children
Interests / pastimes Family, ski-ing, reading, cats and dogs.
Full Clean Driving licence.
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PROFESSIONAL DEVELOPMENT
CLAIT New Computer Literacy and Information Technology Sep – Dec 02
City & Guilds Certificate in Creative Skills (commendation) Sep – Dec 02

References available on request.


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