Joanna Jones
Address Line 1 Address Line 2 Address Line 3 Postcode Telephone: (1234) 5678910. Mobile: 12345 67890. Email: Joannajones@email.com

Possessing a number of achievements within customer service / administration in the public and private sector. Recent experience gained in dealing with customers and high volumes of administrative workloads and meeting strict deadlines. Excellent approach to solving problems with a sales ability and a pro-active approach towards new sales initiatives, developing new business strategies and ideas. Believing that combining the ability to find solutions to the customers’ needs with good selling skills consistently achieves corporate objectives and revenue targets. Now looking forward to next stage and focusing on the Customer Services Sector.

Customer service Marketing / promotions Customer focus Performance reviews P.R. / Client consultation Sales and after sales initiatives Exceeding targets Computer literacy Staff training / development Budgeting / bookkeeping Credit control Customer contact / follow up Administration Business planning Purchasing Negotiating Identifying new markets Managing change / growth


Inland Revenue (Tax Credit), Longbenton, Newcastle upon Tyne

Feb 03 – to date

Dealing with enquiries from the public, concerning Working Tax Credit and Child Tax Credit benefits by telephone and letter. Administration: checking and processing customers claim forms, involving significant customer contact. Updating personal information onto the agency's current database system. Helping deal with a significant backlog of over 1 million enquiries. Dealing with complaints. High degree of computer literacy gained. Good public sector business related skills developed: typing, computer literacy, office administration, secretarial services, presentation, numeracy.

Self Employed: Interior Design and Soft Furnishings (1992 - Present)
A rewarding first career making homes and businesses more beautiful and comfortable. As an interior designer I had the satisfaction of making my own vision a reality. I met interesting people from varied backgrounds, discussing and meeting their needs. I optimised a network of interior design resources including the best trade shows, professional associations, publications, etc. Sourced own domestic and corporate business accounts. Maximized media publicity for the business (e.g. photo features in newspapers and magazines).



Self Employed: Window Dresser (1980 - 90)
Clients included North East Electricity and many high street fashion stores


Early Career Summary: Merchandiser Youth Trainer Display Supervisor Display Assistant Display Assistant Filing Clerk

London base company Community Industry, North Shields Co-op, Newcastle upon Tyne Bainbridges, Newcastle upon Tyne Co-op, Newcastle upon Tyne FAGS Bearings

(1977 - 80) (1975 - 77) (1972 - 75) (1970 - 72) (1967 - 70) (1966 - 67)

Personal Marital status: Interests / pastimes Full Clean Driving licence. Married 2 x children Family, ski-ing, reading, cats and dogs.

New Computer Literacy and Information Technology
Certificate in Creative Skills (commendation) Sep – Dec 02 Sep – Dec 02

References available on request.

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