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Paul Jones
Address Line 1
Address Line 2
Pimlico, London
Post Code

Telephone: 07947 123456. Email: pauljones123@email.com

ADMINISTRATION – CUSTOMER SERVICE


I am a career minded, highly personable individual with strong determination to succeed. I
benefit from excellent administration skills and have experience in dealing with clients and high
volume workloads whilst maintaining high standards and producing results. I am now looking to
embark on a more challenging appointment and building a career within the Property sector.

KEY SKILLS AND ATTRIBUTES

Office Administration Customer Service Skills


Reliable and Conscientious Organized
Strong Team Player Pro-active
Training others / inductions Willingness to learn
Problem solver Reception
Able to adhere to deadlines Highly motivated to achieve

PROFESSIONAL EXPERIENCE & SIGNIFICANT ACHIEVEMENTS

ADMINISTRATOR Sep 05 – Apr 08


Sales & lettings Department, Edward Terrace Property Services
Edward Terence is a ground breaking company recognised by the achievement of many awards and Quality
Assurance Standards including ISO 9002 accreditation.
Supporting and administering a number of areas: residential market, commercial properties, valuations
estate management, sales of agricultural land and property lettings.
Helped turn around this department by implementing best admin practices and demonstrated good office
management skills.
Established new, efficient administrative procedures. Developed, implemented and monitored a range of
administration procedures and standards.
Helped deliver new training solutions that met the needs of the business and the people.
Dealt with all elements of support administration team, recruitment and interview, training.
Attended viewing’s of flats, houses, and all other properties on a daily basis.
Ordered office supplies, communicated with clients by phone, email and in person.
Experience gained within all aspects of the agency, such as residential markets, commercial properties,
valuations estate management and sales of agricultural land and property.
Trusted key holder and banker of branch takings.

As Staff Trainer/Developer: (experience gained in all aspects of HR / personnel work).


Evaluated training programmes for staff such as customer service and salesmanship.
Delivered new training solutions that met the needs of the business and the people.
Follow-up research concluded improved budgets, increased profits and improved morale.

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PROFESSIONAL EXPERIENCE & ACHIEVEMENTS (CONTINUED)

ADMINISTRATOR / JOB BROKING OFFICER Jul 02 – Aug 05


Job Centre Plus, London
Worked on the front counter, arranging job interviews and programmes for the unemployed (i.e. Job clubs
and Community Action). First point of contact for new claims and all other matters related to jobseekers
allowance and new deals for lone parents.
Dealt with enquiries from the public, face to face and on the telephone, mostly concerning benefit and job
enquiries in a very busy job centre. Provided information and made appointments.
Counselled new claimants.
Helped follow up investigations.
Good customer service skills gained and the ability to defuse aggressive and possible violent situations.
Provided advice on work benefits, job search and employment.
Good business related skills gained: typing, computer literacy, office administration, secretarial service,
presentation skills, numeracy, customer care / contact.

GENERAL OFFICE ASSISTANT Jul 00 – Jun 02


Sales & lettings Department, Edward Terence Property Services.
Typed reports, ordered office supplies, communicated with clients by phone, email and in person.
Gained experience and knowledge of local market conditions, pricing for land and property.
Ensured the computers, printers etc. are operational, troubleshooting and dealing with security issues.
Helped design presentations for managers.
Trained new staff whilst encouraging sales productivity from other staff.
Helped introduce new working practices within the office environment.
Dealt with customers’ enquiries and complaints.
Carried out invoicing and put into place effective credit controls.

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FUTURE ASPIRATIONS:
It is my ambition to build a career within the property sector. I am a hard-working individual who has a
strong desire to learn, succeed and better myself. I am keen to learn about the property industry, and I
am currently looking to enrol on some part-time study to broaden my knowledge. I wish to work for a
well-established company, where I will be able to learn and progress.

EDUCATION (GCSES):
English Literature, English Language, Mathematics, General Sciences, Physical Education, Business Studies,
History, Geography, Drama.

Interests / pastimes: Going to the gym, reading, playing Golf, and living a clean/healthy lifestyle.

Driving Licence: Yes/Full

Marital Status: Single.

Date of Birth: 1986.


References are available upon request.

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