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CV Ivor Gooden
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Telephone: (1234) 5678910. Mobile: 12345 67890. Email: Ivagooden@email.com

FACILITIES MANAGEMENT / ADMINISTRATION / CUSTOMER SERVICES


An accomplished Facilities/Administration Manager with wide ranging experience gained from a progressive
career within Financial Services sector, I.T. Distribution and Customer Services. Having successfully
established and enhanced departments, devised procedures such as recruitment, training and development
programmes for staff whilst ensuring adherence to regulations and legislation. Effective negotiations
throughout. Now looking for a new challenging opportunity within a company that offers a genuine
opportunity for career progression and rewards on merit and hard work.
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AREAS OF EXPERTISE

Facilities management Resource management Computer literacy


Budget Control Customer Service Administration
Recruitment Staff training and development Financial planning
Leadership Negotiating Security
Fleet management Property maintenance Health and Safety

EDUCATION / PROFESSIONAL DEVELOPMENT

NVQ Level 4 Business Management (Commencing in July 2003)


FPC1 Financial Planning Certificate 1998
OND Business Studies 1994

PROFESSIONAL EXPERIENCE & SIGNIFICANT ACHIEVEMENTS

RESOURCES AND ADMINISTRATION MANAGER Sep 00 - Present


Janson Computers Plc (t/a. Computers Unlimited)
Facilities and General management position: Management of the office, warehouse and the administration
department ensuring all infrastructures run smoothly and effectively leading and motivating direct reporting
individuals at all times.
Dealt with Lease / legal matters: Negotiation with Landlords and contractual obligations.
Arranged Tenants / Landlords’ Meetings.
Procurement of non-stock goods and services
Negotiation of costs and implemented a new procurement and replacement programme.
Ensured goods and services are provided economically and on time.
Negotiation of policies, management of commercial, marine, GIT and vehicle policies, administration of
claims and settlements
Controlled budgets in excess of £1 Million.
Tendered, procured and administration of new security systems. Thereafter maintained and up-dated data.
Appraised/PDP and associated documentation.
Sustained a safe, secure, hygienic and attractive office facility at all times.
Dealt with Health & Safety and Welfare matters.
Determined contractor selection criteria.
Negotiated rates and terms of business for all non-stock suppliers and contractors, such as electricians,
plumbers, maintenance, builders including garages/dealerships and insurers etc.
Ensured vehicles are managed safely and economically.
Ensured that the bi-annual appraisal/PDP process is carried out for all staff.
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PROFESSIONAL EXPERIENCE & ACHIEVEMENTS (CONT)

OFFICE MANAGER 1997 - 00


Pearce Arrow Ltd, Bushey, Hertfordshire.
Dealt with all aspects of running an administration team. Provided service to 6 sales consultants /
financial advisors.
Established new, efficient administrative procedures.
Negotiated software for the company, working with outside consultants and purchased new and
up-to-date hardware and software as appropriate.
Dealt with all elements of support administraion team, recruitment and interview, training.
Involved in all elements of the Pension Review, liaised with PI Insurers and all outside suppliers.
Produced all RI’S commission statements on a monthly basis and raised cheques for payment.
Paid bills, (Imprest System) and banked monies on a daily, weekly and monthly basis.

DIVISION ADMINISTRATOR 1989 - 97


United Assurance (now Friends Provident)
Established and developed new division, administered and processed all products and services.
Provided cover for key support staff across nine divisional offices.
Recruited and developed an administration team of six
Produced MIS statistics.
Liaised with external service suppliers (e.g. arrangement of client Medicals).
Devised and implemented all systems for new Financial Planning Sales Division.
Wrote and frequently updated procedures manual to reflect system improvements.
Produced first in-house Financial Action Plans.
Devised new systems to accommodate changes in portfolio and industry regulations.
Trained direct sales staff to accommodate new Point of Sale system.
Devised and implemented a training programme for management, administration and sales staff.
Organised successful divisional activities including foreign trips and annual award dinners.
Negotiated costs, secured venues and co-ordinated programme of events.
Conducted office and sales support staff training in administration procedures and benefits.

Early Career Summary:

Branch Administrator TFC – National Financial (1989)


Sales Office Supervisor Sanyo Marubeni (UK) Ltd (1988-89)
UK Reporting Supervisor Graydon ATP (1985-88)
Personnel Assistant GEC Avionics Ltd) (1984–85)
Temporary Assignments Various Employment Agencies (1983-84)
Youth Service Officer Kenton JYC (1982-83)
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Personal:
Date of Birth: 16/11/60.
Marital status: Married.
Interests/pastimes: Voluntary Youth Work, theatre and cinema, swimming and netball, travel, Internet.
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