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CV Paula Jones
Address Line 1
Address Line 2
Tyne and Wear
Post Code

Telephone: 0191 123456. Mobile: 07910 123456. Email:


 Business, Database, I.T. and Training Administration 

Well networked, with a strong background of individual achievement to board level. Working to tight
schedules and deadlines, organising various events and conferences whilst maintaining and being
responsible for new administrative and financial procedures. High degree of proficiency in all MS Office
applications, client / external liaison. Now looking to continue making an effective contribution for a
similar individual / organisation.

 Business administration  Training administration  Computer literacy
 Database administration  Audio Typing  Presentations
 Establishing new systems  Team training  Administration / I.T.
 Minutes typed during dictation  Marketing literature  Website maintenance
 Event / conference organising  Invoicing  Professional liaison

Diploma Advanced MSOffice – Word, Excel, Access, PowerPoint, Outlook. 2000
Courses (various) Webex Web Conferencing and Online Meeting Software, Riskclick
Web Enabled Services – Train the Trainer, Sage Line 50.


WBN is the world's largest organisation of privately held insurance brokers, risk management and
employee benefit consultants working on an integrated basis. Member firms are represented in Europe,
North America, South and Central America, Africa and Asia Pacific.

P.A. / SECRETARY 2001 – Present

Worldwide Broker Network, London. Website:
Providing full PA secretarial support to the Executive Director as well as full support to the members
of our organisation worldwide. Carrying out all duties pertaining to job title, such as arranging
conference calls, diary and email management, organising travel and accommodation, ordering and
maintaining of computer equipment, processing audio, copy typing, presentations, and invoicing of
membership fees.
 Trained our network’s members (remotely and by travelling to their offices in Europe) on the use of
specific web enabled software that helps them collaborate business with each other and their clients.
 Ensuring the computers, printers etc. are operational, troubleshooting and dealing with security issues.
 Ensuring software, including firewall and antivirus software is up-to-date and data is backed-up.
 Maintaining company website information both on the internet and extranet.
As Staff Trainer/Developer:
 Evaluated training programmes and designed presentations for managers.
 Delivered new training solutions that met the needs of the business and the people.



Rapra Technology Limited, Shropshire. Website
(Formerly the Rubber and Plastics Research Association (RAPRA)). Rapra Technology is Europe’s leading
independent plastics and rubber consultancy. Rapra provides comprehensive consultancy, technology
and information services for the polymer industry and industries using plastics and rubber in any
component, product or production process.
I provided secretarial support to the Manager of the Electronic Information Group:
 Designed and developed a product information system for a client’s global sales team within a MS
Windows environment.
 Prepared training material and assisted in a 3-day workshop at a multi-national company in Holland,
converted electronic information into HTML for company website.
 Database administration:
Rapra’s technical facilities are complimented by an extensive Polymer Information Centre. I
maintained part of “The Polymer Library”, the world’s most comprehensive plastics and rubber
information database in the public domain.
 I made the database available in hardcopy, CD-ROM and via the Internet.
 Helped produce a range of publications including Journals, Industrial Analysis Reports, Review Reports
and global Directories, detailed in a Publications Catalogue.
 Offsite and ‘Bespoke’ Training
Helped design and present regular courses that had to be adapted to the client company’s needs and
delivered at the company’s premises or at a venue of their choosing.


Audio Typist (Temp). Owen David Risk Management, Shropshire 1987
Mother Brought up family 1972-87
Technical Report Typist McKinsey Consultants, London 1969-72
 Developed new filing systems for correspondence.
 Liaised with new and existing clients.
 Establishing new administrative procedures.

VARIOUS COURSES (commensurate with areas of expertise)

I.T. / Software: Advanced MSOffice – Word, Excel, PowerPoint, Outlook, Adobe Photoshop, Adobe
Pagemaker, PaintShop Pro, Scanner, CD Writer and Digital Camera software.
Others: RSA Stage II word processing. Webex Web Conferencing and Online Meeting Software. Riskclick
Web Enabled Services – Train the Trainer. Sage Line 50 (Stage I & II).

* * *

Pastimes: Reading, walking, computers.

Driving: Full clean licence.
Date of Birth: 1950.
Other: Non smoker.


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