St Ursula’s College Kingsgrove Competency Assessment Notice

VET Framework: Retail Services
SIRXSLS001A SIRXSLS002A Sell Products and Services Advise on products and services

Assessor / Teacher: Date due: Student Name: The Task: 1. Using the information you have been given develop, a role play where you the Salesperson. You are required to sell an appropriate Camera to one of the following customers (played by the teacher ) as decided by the teacher, using your knowledge of the selling process and the importance of accurate information about products and services. Students must be prepared to sell a Camera to any one of the following. • • • • A university students about to travel overseas A retired couple who know little about camera’s but are going on a cruise A young gentleman wanted to buy a gift for his girlfriend. He is proficient in Photography. A mum whose 1st Child is just about to start school.

2. At the completion of your role play assess yourself as Competent or Not Yet Competent (NYC). If you give yourself an NYC explain why and how your could improve. Assessor Instructions Students are given a range of goods within a particular line. For example i-pods, Digital Camera’s. Any items where there is a variety of goods with different price range and features is highly recommended. An example of items is attached in 6 Digital Camera’s ranging in price and features. Possible Add on Sales would include but are not limited to. • • • • • • Camera Bag Batteries Tri Pod Camera Classes

Other features available Discount for Cash 12 month interest free period

Employability skills to be developed
Communication: obtaining and relaying information to the customers Problem Solving: recognising and solving a customers problems Initiative and enterprise: observing opportunities to add on sales and selling up Teamwork: obtaining information through staff training and discussion Self- management: having knowledge and confidence in their own ideas and visions Learning: applying learning to technical issues

1 Match customer needs to appropriate products and services. 4.2 Encourage customer to make purchase decisions.Apply product knowledge NYC Performance Criteria: 1. C 2.Close sale 6. 5.4 Identify customers by name where possible. 3. 6. time and merchandise characteristics.2 Develop product knowledge by accessing relevant sources of information.Overcome objections 5. .4 Apply problem solving to overcome customer objections.1 Demonstrate knowledge of the use and application of relevant products and services according to store policy and legislative requirements. 6.5 Answer routine customer questions about merchandise accurately and honestly or refer to senior sales staff. 5. identify and respond appropriately to customer buying signals.4 Demonstrate knowledge of customer buying behaviour.3 Offer solutions according to store policy. 2.1 Determine and apply timing of customer approach 2.1 Apply questioning techniques to determine customer buying motives.2 Advise customer of complementary products or services according to customer’s identified need.1 Recognise and apply opportunities for making additional sales 7. 5. 3.2 Use listening skills to determine customer requirements.Sell benefits 4.1 Monitor.5 Direct customer to specific merchandise.2 Identify and apply effective sales approach. 7.Maximise sales opportunities 7.3 Interpret and clarify non-verbal communication cues.2 Categorise objections into price. 4.4 Refer customers to appropriate product specialist as required.3 Describe product use and safety requirements to customers.3 Review personal sales outcomes to maximise future sales.Approach customer 3. 3. 1.C – Competent. 3. NYC – Not Yet Competent Elements of Competency to be Assessed: SIRXSLS001A Sell Products and Services 1. 4.1 Identify and accept customer objections. 3. 6. 7.2 Communicate knowledge of products features and benefits clearly to customers. 5. 2.3 Convey a positive impression to arouse customer interest 2.3 Select and apply appropriate method of closing sale. 4.Gather information 4.

2.3 Apply detailed specialised knowledge of product to provide accurate advice to customers.2 Demonstrate features and benefits of products and services to customer to create a buying environment. ..1 Develop and maintain product knowledge according to store policy and legislative requirements. 1.3 Research and apply comparisons between products and services. 2.2 Convey product knowledge to other staff as required. Date: ………………………….4 Demonstrate knowledge of competitors’ product and service range and pricing structure. 2.SIRXSLS002A Advise on products and services 1. 1.. Assessor / Teacher Comment: Signature: ………………………………………………………………………. Date: …………………………. 1. Recommend specialised products or services 2. Develop product and service knowledge 1.1 Evaluate merchandise according to customer requirements. Student Comment: Signature: ……………………………………………………………………….

it's got everything your family needs to truly capture life's special moments. PSA470BLUE Description The PowerShot A470 offers great value without compromising on features.7 55.1 104.1 Yes 2. Specifications Digital Zoom (x) 4 Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (megapix Inbuilt Flash Inbuilt Screen Size (Inches) Macro Function Min Focus Dista Max Horizontal Resolution (pix Max Vertical Resolution (pixel Memory Card Type(s) Movie Function 40. Simply point and shoot.5 10 3072 2304 Secure Digital/SDHC/MultiMedia Card/MMCp Yes .Canon 7 megapixel PowerShot in Blue $179 $179 Model No. Available in four fun colours.8 7.

4 132 38 Yes Yes 165 .Optical Zoom (x) Optical Zoom Max Range (mm) Optical Zoom Min Range (mm) PictBridge Compatible USB Connectivity Weight (grams) 3.

Olympus 8 megapixel 5x zoom in Black $199 Model No. FE310BLACK .

Meanwhile.5" LCD makes it easy to frame and review your pictures.0 megapixels to give you high-quality shots and a 5x optical zoom range that provides great flexibility when shooting at a distance.7 93 8 Yes Yes 2.5 61. don't settle for second-rate pictures. Autofocus Digital Zoom (x) Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (megapix Image Stabiliser Inbuilt Flash Inbuilt Screen Size (Inches) Macro Function Min Focus Dista Max Horizontal Resolution (pix Max Vertical Resolution (pixel Memory Card Type(s) Movie Function MP3 Playback On-Board Memory (GB) On-Board Memory (MB) Optical Zoom (x) Optical Zoom Max Range (mm) Optical Zoom Min Range (mm) PictBridge Compatible USB Connectivity Voice Tag Recording Weight (grams) Yes 4 30. the 2.5 5 185 37 Yes Yes Yes 140 . Olympus Face Detection Technology ensures that your subject's faces are always perfectly exposed.5 50 3264 2448 xD Picture Card Yes No N/A 20.DescriptionFun and Easy with 5x Zoom! When it comes to capturing the images of your life. The FE-310 boasts 8.

1 Yes Yes 2.Nikon 7.5 7.5mm*.5 56. COOLPIXS200 Description With its advanced functions wrapped comfortably into a super-thin aluminum body measuring just 18. Specifications Autofocus Yes Digital Zoom (x) Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (megapix Image Stabiliser Inbuilt Flash Inbuilt Screen Size (Inches) 4 18.5 . And its quality materials and construction are instantly recognizable when taken into the hand. the COOLPIX S200 blends classic camera design with sophisticated styling.5 91.1 megapixel Coolpix in aluminium body $299 click to view larger image email to a friend print this page $9 Model No.

Macro Function Min Focus Dista Max Horizontal Resolution (pix Max Vertical Resolution (pixel Memory Card Type(s) Movie Function On-Board Memory (MB) Optical Zoom (x) Optical Zoom Max Range (mm) Optical Zoom Min Range (mm) Total Pixel Count (megapixels) USB Connectivity Weight (grams) 100 3072 2304 Secure Digital Yes 20 3 114 38 7.41 Yes 125 Casio 10 megapixel 2. EXZ1050PK Description 10.6 inch LCD in Pink $499 $499 Model No.1 Megapixel Digital Still Camera Autofocus 3x Optical Zoom 4x Digital Zoom PictBridge Compatible Image Stabiliser Voice Tag Recording Inbuilt Flash USB Connectivity .

1 Yes Yes 2.2 57.00 3648 2736 Secure Digital/SDHC Yes No 15.4 3 114 38 Yes 10.2 91.6 80.3 Yes Yes Panasonic 10 megapixel 12x zoom $879 $879 .Specifications Autofocus Digital Zoom (x) Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (megapix Image Stabiliser Inbuilt Flash Inbuilt Screen Size (Inches) Macro Function Min Focus Dista Max Horizontal Resolution (pix Max Vertical Resolution (pixel Memory Card Type(s) Movie Function MP3 Playback On-Board Memory (MB) Optical Zoom (x) Optical Zoom Max Range (mm) Optical Zoom Min Range (mm) PictBridge Compatible Total Pixel Count (megapixels) USB Connectivity Voice Tag Recording Yes 4 24.1 10.

High ISO up to 1600.1 Yes Yes 2 50 3648 2736 Secure Digital/SDHC Yes No 12 420 35 Yes 10. Specifications Autofocus Yes Digital Zoom (x) Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (megapix Image Stabiliser Inbuilt Flash Inbuilt Screen Size (Inches) Macro Function Min Focus Dista Max Horizontal Resolution (pix Max Vertical Resolution (pixel Memory Card Type(s) Movie Function MP3 Playback Optical Zoom (x) Optical Zoom Max Range (mm) Optical Zoom Min Range (mm) PictBridge Compatible Total Pixel Count (megapixels) USB Connectivity Voice Tag Recording Weight (grams) 4 142 85.2 10.4 Yes Yes 668 .5 131.Model No. 2" variable and LCD Screen. DMCFZ50K Description 10.1 megapixel digital still camera with 12x optical zoom. Optical image stabiliser and intelligent ISO control for blur free photos. Venus Engine III image processing.

D300BODY Description Combining innovative Nikon technologies with advanced new features and precision engineering. the D300 delivers the ultimate blend of DX-format performance.3 megapixel DSLR body only $2898 $2.898 Model No.Nikon 12.3 Yes No Lithium Ion Yes 3 4288 8000 2848 Compact Flash Type II Compact Flash Type I Micro Drive 30 Yes . Specifications Auto-Exposure Bracketing Funct Yes Autofocus Camera Body Weight (grams) Dimensions (mm) Depth Dimensions (mm) Height Dimensions (mm) Width Effective Pixel Count (Megapix External Flash Connector Inbuilt Flash Included Battery Type Interchangeable Lens LCD Screen Size (Inches) Max Horizontal Resolution (pix Max Shutter Speed (1/Second) Max Vertical Resolution (pixel Memory Card Type 1 Memory Card Type 2 Memory Card Type 3 Min Shutter Speed (Seconds) Self-Timer Yes 825 74 114 147 12.

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