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Leah Bennett Steely

616 Gerritt Street, Philadelpia, PA 19147 815.566.7499
Professional Objective A position utilizing my skills and experience in office administration, reception and customer service. Education High School Diploma, 2004, Texas City High School, Texas City, Texas AEGIS AN/SPY-1B/D Radar Operation and Maintenance, Aegis Training and Readiness Center, Dahlgren, Virginia Skills and Experience • • • • • Word, Excel, PowerPoint Visual Matrix Hotel Reservation System Personal and Telephone Customer Service Electronic System Troubleshooting and Repair Member’s First and Member Pride • • • • Multi-line Phone Copying/Faxing/Filing Constant Contact, Event Brite, Hootsuite, Lotus Notes Windows and OS X 10.6

Work Experience 03/12 – Present Pyramid Club, Philadelphia, Pennsylvania Receptionist at an upscale business dining club, responsible for greeting and directing high profile members and their guests, handling all reservations, maintaining the information of, and sending mailings to our 1000+ members, creating email marketing campaigns, and using and maintaining social media accounts. Duties also include a variety of clerical tasks, coat check, decorating for parties and maintaining a neat and inviting reception area. 06/11 – 08/11 Gaido’s Seaside Inn, Galveston, Texas Front Desk Receptionist providing friendly and professional service in a beachfront hotel; giving prompt attention to all guest requests and complaints. Duties also included cleaning of the lobby, setting up the daily continental breakfast, and concierge services. 06/08 – 01/09 Target, San Diego, California Cashier, worked in food preparation area, sales floor (hardlines and softlines), and other areas as needed providing superior customer service in a timely manner in a fast-paced, busy store. Maintained a cashier speed of 90% or higher and received a letter of commendation for excellence in customer service. 02/06 – 11/07 United States Navy Fire Controlman and Radar Technician. Training included: AEGIS AN/SPY-1B/D Radar operation and maintenance, radar, electronics, safety and tools, apprentice technical training, basic electronics and circuits. Duties also included security watch, computer software customer service and Quarterdeck reception. 12/05 – 02/06 Zales Jewelry, Texas City, Texas Cashier and sales representative providing quality customer service and suggestions about merchandise. Took all forms of payments and catalogued and recorded inventory of high priced items at store closing.