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Communication in Organization Its Nature, function & Scope
Communication in Organization - Its Function, Nature and Scope
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Particulars Communication-Overview Introduction Nature Function Scope Cross Cultural Communication Networks in Communication Case Study
Communication in Organization - Its Function, Nature and Scope
Communication in Organization - Its Function, Nature and Scope
Definition and its meaning It is derived from the word “communis” This in Latin means common. It stands for the common activity of human beings of conveying opinions feelings or information etc. Communication is a process of passing information and understanding from one person to another. ____ Keith Davis Communication is any behavior that results in an exchange of meaning The American Management Association Communication is the process by which information is passed between individuals and/or organizations by means of previously agreed symbols.
The objective approach suggests that an organization is a physical, concrete thing, that it is tangible and actually holds people, relationships, and goals. (container view of organization) A subjective approach looks at an organization as activities that people do. Organization consists of the actions, interactions, and transactions in which people engage. Organization is created and maintained through the continually changing contacts people have with one another and does not exist separately from the people whose behavior constitutes the organization.
Communication in Organization - Its Function, Nature and Scope
Online communication. and values. Reputation management. Community engagement. Includes instruction in the development and maintenance of interpersonal group relations within organizations.. service. decisionmaking and conflict management. including Marketing.Its Function. including the Internet. Consumer behavior. Advertising. Print (Publications). Television. the purpose of communication in the workplace is to provide employees with the information they need to do their jobs. or organization. Need of Communication Share our ideas and opinions Provide feedback to others Get information from others Gain power and influence Develop social relationships Communication in Organization . It is also a means of relying between a supply chain. Employee engagement. missions. power and politics within organizations. Definition of Organizational Communication: A program that focuses on general communication processes and dynamics within organizations. Nature and Scope .Organizational Communication: Communication used to promote a product. and Word of mouth. Customer relations. Outdoor. human interaction with computer technology. Research & Measurement. for example the consumer and manufacturer. Corporate communication. Business Communication encompasses a variety of topics. and Event management. Interpersonal communication. Public relations. Ambient media. or deal with legal and similar issues. Branding. At its most basic level. Radio. and how communications socializes and supports employees and team members. relay information within the business. the use of symbols to create and maintain organizational images. Business is conducted through various channels of communication.
Maintain self-expression and our culture Other ideas one may have thought of Common ways of communication Spoken Words Visual Images Written words Body Language There are two types of business communication in an organization: Internal Communication External Communication Types of Business Communication One-way and two-way Formal and Informal Verbal and Non-verbal Written and Oral Intrapersonal and Interpersonal Vertical and Horizontal Group Mass Communication in Organization . Nature and Scope .Its Function.
It is inevitable Communication in Organization .Process of Communication: sender message media message Noise receiver Information source Encoding Channel Feedback Decoding Destination Shanon-Weaver Model Nature of Communication It is a process The term process has been defined as an identifiable flow of interrelated events moving over time towards some goal or an end. through some channel till the receiver receives the message and ends the process with the feedback. This is followed by encoding messages. In other words communication is a process in which there are some identifiable interrelated evens which are initiated by the sender. Nature and Scope .Its Function.
unless the message send by the sender is not been received by the receiver. write. It is a dynamic and ever changing all the time.e. He cannot live in isolation.Its Function. opinions & directions. If an individual is provided all physical comforts. Communication is a process which helps human being to interact and socialize making it a social process. A dynamic process Dynamics means “ever changing” Communication is not constant or one time event. we may communicate something that we had not intended to communicate. Communication is systematic Every components of communication is affected by the other. there is a need to be clear headed about what we want to say.” The most immediate need of communication is to be able to refer to things in the real world i. In addition we must be able to link words together so as to create meaningful sentences & language. Nature and Scope . to be able to name things. It involves both parties. social & psychological exercise. George Terry has rightly said remarked.” Communication is a social process Human being is a social animal. states. Meaning based Communication is meaning based. Communication in Organization . events & attributes by using words”. but is not allowed to read. Hence. A two-way traffic There is no communication. all are interrelated and affected by each other. is conducive to creating a gross misunderstanding.” simply talking or writing without regard to the recipients’ response. Communication could be intentional and unintentional Communication takes place even when we do not plan it and when we are not conscious of it. speak and or listen. The one who sends the message itself as well as the receiver of the message. he will become mentally deficient. As has been very succinctly said by a specialist. Since the communication is an exchange of views.Communication is essential a physical.
More often than not. This is due to the difference in the abilities of the sender as well as the receiver. Nature and Scope . Communication involves interaction and transaction Participants of communication of exercise exchange ideas and information besides influencing each other in the process. it is repeated to achieve desired results. meaning differ in different situation. The same words would mean different things if they are said in different context. communication takes a spiral stage before it gets completed and reaches the receiver at the same level and space.Its Function. It shares thoughts and ideas. It is an ongoing process in which one interaction is followed by another. For this purpose. They share and exchange thoughts and meanings. As a result. It is spiraling process Communication between the receiver and sender usually does not start at the same level nor does it grow at the same rate. it should be clear and concisely worded.Continuous process It is a Continuous process. Moreover. Leads achievement of the organizational objective Effective communication does this by creating a sense of object orientation in the organization. noise and time have an impact on it. Hence. It is contextual Communication happens with reference to a context. which produce response Communication in Organization . Needs proper understanding There may be numerous media of communication but the main purpose of conveying the message is to create a proper understanding of the message in the mind of the other party.
notices etc. Information circulated orally cannot be used for future references. It helps an employee to get acclimatized to the rules.Thoughts and ideas. do not come under the purview of communication It is the life blood of the business No business organization and no civilized society can exist. Through communication. It also circulated horizontally at all levels Communication in Organization . regulations. reports. Functions of Communication: One outline of the functions of Communication follows what might be thought of as a rhetorical approach and is as follows: Information Persuasion Downward Communication Upward Communication Horizontal Communication Information: It consists of facts and figures and data arrange in a pattern which are useful for different purposes. Various mode of communication are used for people outside to expose them to the existence. List of names. Information flows at all levels in an organization from Downward to upward and vice versa. fax. survive and grow without the existence of an effective communication network. products. norms and culture of an organization Information may be given orally or in writing. Information is very necessary in an organization as it reduces uncertainty about the situation or the environment. address and telephone numbers of customers. Nature and Scope . which do not produce a response. Whereas written information can be used for future references like emails. profit and progress of the organization. people working in an organization get activated and involved in performing a variety of roles for achieving organizational goals.Its Function. eg.
Downward moving: It is that information that moves from the Superiors to the Subordinates. It ultimately depends on the organization and its employee’s to gasp the correct and the right required information Persuasion: It means making efforts to change the attitudes and behavior of others. Horizontal or sideways moving – It is that information which is usually flows in between subordinates and peers. minutes of committee meeting. Communication in Organization .Its Function. outside. in-between an organization. It is in the form of progress report. Nature and Scope . Written information moves horizontally in forms of copies of reports and other documents There is a lot Information moving out of an organization to the external public and also there is alot of information that moves into an organization from the external environment. information & data requested etc. which has to be implemented by the subordinates in an organization. It is that information. It is likely to be oral and informal. This cycle is very necessary for the growth of an organization as a whole and as well as the external environment Examples of Information moving out of an organization to the external environment are as follows: Admission notices Recruitment notices Annual reports Prospectus Broachers Price list Catalogues of products Examples of information moving into an organization from the external environment Railway/airlines time table Population figures Demographic details Catalogues and price list of products There is a lot of information and knowledge that circulated within.It is that information that moves form the Subordinates to the Superiors. Upward Moving.
Emotional appeal People have 3 types of needs Physical Social Ego Social & ego are emotional needs If the persuader offers satisfaction of these needs. It means using best arguments to win over and convince others.It requires skills and ability to use the symbols of communication in an effective manner The persuader needs knowledge of the background and the present attitudes/ views of the people in order to use the right appeals and reasons. views or actions Downward Communication Communication that flows from the higher hierarchy to lower hierarchy is called downward communication. Three factors of Persuasion Source credibility People believe what a said or written by a respected person. Communication in Organization . people respond favorably Reasonable logic People must be shown how they will benefit by accepting the proposal ideas. Nature and Scope .Its Function.
Training is practical education or practices. Oral communication – lectures and discussion. Raising Morale Communication in Organization . Communication is the critical element in motivation of employees Recognition Appreciation of good work Sense of support Motivation requires regular and careful communication which managers and supervisors need to do skillfully.Its Function. in some skill. pamplets and employee manuals Motivation Motivation means providing people with a motive. Handouts and notes. Office orders Education and Training Education is a development of the general and special abilities of mind. Films Educational communication is done for the building up goodwill and public relation On the Job Training It is an effort to build up employees loyalty to the company Most on the job training is oral and is supplemented by instruction booklets. usually under supervision. “Instructions are on the box” It also means order Eg. policy statement. Demonstrations and actual work experience. “My instructions are to issue only two books at a time” Orders is formal It is assignment of task Eg. Nature and Scope . an incentive. an inner urge to make effort to their best.Instructions and orders Instructions means directions Eg. Managers constantly ty to improve performance in the work place by motivating the staff.
Moral is the individual and collective spirit and moral condition of employees with regards to discipline and confidence Raising moral cannot be done by single communication. informal and confidential It is best to use oral communication for advice Counseling It is an organized and special form of advice Communication for counseling is mostly oral but there may also be printed material for the purpose of giving the required information. Letter of appreciation Awarding certificate at function Promotion Communication in Organization . Nature and Scope . It can be successful only if there is two way communication.Its Function. It is also an authoritative or formal notice of something unfavorable Warning is an important requirement of communication skill to be able to give a warning without being insulted. Warning Warning means urging or advising some one to be careful. Conferences and short meetings Advice Advice may be given on matters related to work or on personal matters. Appreciation Appreciation of a good effort. in writing and by non-verbal methods. face to face. it is intended to caution some of possible danger.g. work and achievement of employees by supervisors and managers is important for creating good attitude among staff It can be expressed orally. it is affected by all communication and by the manner and style of communication. Advice is most effective if it is oral. Communication may be stepped up if the morale goes down or is likely to go down Notices & Circulars Informal tea meetings Special morale boosting communication must be well-coordinated and carefully planned E.
There may be requests for leave. For example subordinates passing on information to their seniors will be considered as upward communication. permission to attend a class. Nature and Scope .Its Function. Bitching and gossiping may not be the only form of information exchange. Objectives of Downward Communication Instruction Orders Education and training On the job training Motivation Raising morale Advice Counseling Warning and notice Appreciation Objectives of Upward Communication Request Requests are made by the staff for various kinds of permission or favours. Appeal Communication in Organization . Horizontal Communication Communication within peer groups can be termed as horizontal communication. Application Application is a written request giving full details of the matter and supported with reasons. or for an increase in salary. whenever necessary. for permission to report late or leave early on a particular day. Invitation to a special meeting Upward Communication Communication within the organization that passes from a lower hierarchy to higher hierarchy is called upward communication. a request to be sponsored for special training course.
Requests and appeal for better services may turn into demand if management is unsympathetic. Discussion Communication in Organization .Its Function. an employee who feels that he has not been given what he deserves. demands are usually collective and in writing. Complaints Complaints are made when there are faults in the system or in the goods supplied or services rendered. Within an organization. A complaint may be oral or written. Such request can be made to the higher authority. minor complaints may be adjusted by oral communication. Suggestion Suggestions can be made by any employee or customer. Demand Demand is put up through an employee union. Objectives of Horizontal Communication Exchange of information About activities. Some information is conveyed formally by sending copies of relevant documents like letters and reports. Much big organization encourages this as it gives employee morale. Representation Representation is always in writing. he can make a representation. Example: promotion. If the complaint is of serious nature can be adjusted by written as circulations as well as constant references. processes and progress among heads of departments or other peer groups is essential for the organization’s work. and it has to be supported by good arguments. Suggestions from employees at all levels are greatly welcomed by modern managements.Appeal is the earnest request made for a help or a support which doesnot fall under our privileges. Nature and Scope . such appeal needs power of persuasion.
Advice May be asked for and given in a friendly informal way between persons of equal status. Members of a departments meet to sort out existing or potential conflicts by discussion. is internal communication External Communication: Messages exchange with those outside the organization is external communication Communication in Organization . Eg: Brainstorming. Social and emotional support Among peers is provided through lateral communication.Its Function. Departments heads may meet periodically to discuss each department contribution towards the main goal. Scope of Communication: Scope Means: An Opportunity Organizational Communication has unlimited scope which can be understood under two broad headings Internal Communication: Messages that move within the organization among its members. reviews of projects and decisions require formal lateral communication in meetings. Conflict resolution Is an important function of lateral communication.Of plans and problems. Coordination Is the most important objective of lateral communications. Problem solving Usually requires horizontal communication among all those who are concerned with the problem and affected by it. Nature and Scope .
productivity. 3. such as vendors and customers. Nature and Scope . Effective internal communication is a vital mean of addressing organizational concerns. Media of Internal Communication 1. 6. Communication in Organization . Supervisors communicate with sources outside the organization. 4.Its Function. safety. It may be informal or a formal function or department providing communication in various forms to employees. External Communication Communication with people outside the company is called “external communication”. and profits and decrease grievances and turnover.1. Good communication may help to increase job satisfaction. It includes all communication within an organization. 2. Notice Boards Meetings Public Address Systems Intercom House Journals Emails Newsletters 2. 7. 5. Internal Communication Communication within an organization is called “Internal Communication”.
Nature and Scope .Effective External Communication leads to better o o o o Sales volume Public credibility Operational efficiency Company profits It should improve o o o Overall performance Public goodwill Corporate image Ultimately.Its Function. it helps to achieve o o Organizational goals Customer satisfaction Expansion Of Scope of Communication: Communication is classified according to the number of persons ( receivers) to whom the message is addressed Following are some more Types: Intrapersonal communication This involves to oneself in one’s own mind Communication in Organization .
Meta Communication Speaker’s choice of words unintentionally communicates something more than the actual words state. like an organization. Nature and Scope .Its Function. club or classroom. Mass communication It is a public communication. Group communication This can be held among small or large groups.Interpersonal communication This is an exchange of messages between two persons. in which all individuals retain their individual identities. Communication can also be classified on the basis of the medium employed Verbal Communication Oral Written Vocal Communication Non Verbal Communication Eye contact Facial expression Posture and gestures Time Space Territory Appearance of people and documents Benefits of Effective Communication in Organization Communication in Organization .
develop innovative solutions. status of the products. Efficiency and effectiveness in internal communication system makes the organization to move in right path towards the main goal.It is said that effective communication can be viewed as the lifeblood of a successful organization. Stake holder Response Problem Solving Effective communication during problem solving requires that individuals and teams know how to process large amounts of information while focusing their knowledge. To ensure the accuracy. experience. External data and information may not be directly flow to the top management. sales. changing Government policies regarding all these factors should be moved from the grass route level staff to the top management. Likewise. policy of competitive firms. determine the best course of action.Its Function. and expertise on the right issue at the right time. Decision Making Flow of communication with in the organization should be effective because flow of right and accurate information always helps the decision making process in all levels of management. This stems from the idea of changing employee behavior. relevancy and required volume of information organization should have effective internal communication system. If an organization takes the decision for introducing in new brand of product or establishing new branches in different new locations even in the period of recession that means organization has that courage because of effective flow of communication to the organization. and prevent future problems from developing. Conditions of markets. Nature and Scope . effective benefits communication can dramatically help an organization through again this same change in the employee behavior. changing prices changing fashions and preferences of customers. Communication in Organization . The critical thinking processes taught in Action Management’s programs enable teams to focus their knowledge and resources to accurately identify the root cause of problems.
Business Relationship The importance of keeping the lines of communication with one’s business partner cannot be overemphasized. An executive can only keep on top of things if they are in contact with their partners because otherwise. It cuts out on wasted time and provides both customers and employees with the necessary tools to succeed and find satisfaction. Productivity Effective communication is essential for any business or organization to prosper. Nature and Scope . In order to avoid this outcome. how are they going to know what’s going on? Work flow Effective communication is essential for the smooth functioning of a company and today. This concept becomes even more relevant when the partnership entails an international agreement where the enhanced distance between the partners will exacerbate the need to keep in touch. walls that prevent information flow from top-down. the end result is an increase in production time and a decrease in the bottom line. Both our domestic partnerships and especially our foreign partnerships are premised extensively of the degree and quality of the relationship that the parties have assumed.Its Function. effective communication must be in place. enhancing their personal reputation and that of their company’s in the process. information permeates the company. but also to flourish within the corporate environment. bottom-up or department-to-department in organizations has all disappeared. Transparency Effective communication which helps create trust and confidence are the keys to transparency and organizational survival. With walls gone and effective communication in place. When communication is not effective. A relationship can only survive if the parties involved maintain a line of communications.Professional Image Effective Communication assist individuals not only to survive. Communication in Organization .
greater is the risk of miscommunication. Cross Cultural Communication: In simple words it is defined as Miscommunication Parties engaged in negotiations or any other form of communication is from different cultural background More and more Organization are facing the challenge of bridging cultural gaps in interpersonal relationships as cultural diversity in the workplace is increasing an as organizations arte extending their global reach The greater the difference between the culture. Business executives and students wishing to be dynamic and effective players in the global economy of the 21st century must acquaint themselves with the cultural parameter of different countries. Nature and Scope . Tips to Improve Cross Cultural Communication Communication in Organization .Its Function. The above tips should be seen as a starting point to greater cross cultural awareness.All the above mentioned factors will surely benefit the organizational working if the communication is effective. Cross cultural communication is about dealing with people from other cultures in a way that minimizes misunderstandings and maximizes your potential to create strong cross cultural relationships.
Let your listener answer one question at a time. Be Supportive Effective cross cultural communication is in essence about being comfortable. Avoid Negative Questions Many cross cultural communication misunderstandings have been caused by the use of negative questions and answers. Summarize what has been said in order to verify it. a billion in the USA is 1.’ Take Turns Cross cultural communication is enhanced through taking turns to talk.000.Its Function.000. In other cultures a ‘yes’ or ‘no’ may only be indicating whether the questioner is right or wrong. Check Meanings When communicating across cultures never assume the other party has understood. this does not mean you should speak at normal speed. making a point and then listening to the response. support and a trust in you. “Do you want to carry on or shall we stop here?” In a cross cultural situation only the first or second question may have been comprehended. I am not coming. speak clearly and ensure your pronunciation is intelligible.000 while in the UK it is 1. For example. Nature and Scope . Write it Down If you are unsure whether something has been understood write it down and check.Slow Down Even when English is the common language in a cross cultural situation.000. In English we answer ‘yes’ if the answer is affirmative and ‘no’ if it is negative.000. meaning ‘Yes.000. Slow down. Avoid Slang Communication in Organization . Giving encouragement to those with weak English gives them confidence. For example. Be an active listener. This is a very effective way of ensuring accurate cross cultural communication has taken place. the response to “Are you not coming?” may be ‘yes’. Separate Questions Try not to ask double questions such as. This can be useful when using large figures.000.
who then passes it further down their own chain of authority. Centralized Network De-centralized Network Centralized Network • The Chain In this type one person passes the information to others down the line of hierarchy." in military and some types of business organizations. up and down. The Chain can readily be seen to represent the hierarchical pattern that characterizes strictly formal information flow. Communication networks may affect the group's completion of the assigned task on time.Its Function. The danger is that the words will be understood but the meaning missed. Communication in Organization . they have important implications for the dynamics of communication in formal organizations. Watch the humors In many cultures business is taken very seriously. or networks. Professionalism and protocol are constantly observed. Nature and Scope . influence groups in several important ways. idioms and sayings. the position of the de facto leader in the group. Many cultures will not appreciate the use of humor and jokes in the business context. "from the top down. It allows only vertical movement. or they may affect the group members' satisfaction from occupying certain positions in the network. Maintain Etiquette Many cultures have certain etiquette when communicating. For example. Networks in organization Communication Networks are another aspect of direction and flow of communication.Even the most well educated foreigner will not have a complete knowledge of slang. Although these findings are based on laboratory experiments. It is always a good idea to undertake some cross cultural awareness training or at least do some research on the target culture. Bavelas has shown that communication patterns. British sarcasm usually has a negative effect abroad. When using humor think whether it will be understood in the other culture.
All other communicate only with the central person and not with the others.Its Function. The Wheel can be compared with a typical autocratic organization. The central person solves problems and make decisions. meaning one-man rule and limited employee participation. • The Y network Communication in Organization .• The Wheel In the wheel pattern. Nature and Scope . the person who occupies the centralized position or the hub of the wheel co-ordinates all the information.
The Y network is a variation of the chain. tasks can be delayed because of too much Communication in Organization . system allows every one to communicate with everyone else in the group. Messages move vertically between sub-ordinates and superiors in the hierarchy. if the group is too large. it includes an example of formal communication within a hierarchy such as the police force or civil force. Nature and Scope . • The All Channels Network In this pattern. It works best in the small groups. De-centralized Network • The Circle This kind of network allows each member of the group to interact with those on each side but not with the others.Its Function. members receive information from the side. It is the least structured and.
“Oh name? Does it matter? Finally what matters are ideas” “By the way what is that you want from me?” “Those phirangis.Its Function. They were in India for the project review and they were to remain there for next fortnight. MBA from Stanford University. “Super white or black idea. “Simple. HR Executive. Nature and Scope .unstructured communication. Her current company belonged to SME and an employee of that standing was prized catch for them. which is an elaboration of Bavelas's Circle used by Guetzkow. The All-Channel network. Case Study: Foreigners’ Trip “Rin. I am Rinee and call me that way. So our weekend is for three days. Why don’t you suggest some better place?” Ashok was referring to a delegation of foreign clients. 15th August. don’t call me Rin. The All-Channel network may also be compared to some of the informal communication networks. Rinee had joined as Executive Assistant to the Director. is on Friday. Independence Day. why don’t you give me some super white ideas?” asked Ashok. is analogous to the freeflow of communication in a group that encourages all of its members to become involved in group decision processes. need to be taken to somewhere for outing. Why don’t you organise their trip to Mysore/Ooty on these days?” Communication in Organization . she was on her Rotation Management Training Programme (RMTP). How many times I have to tell you?” About three months ago.
you are the salt of the company” “And you always about work!” “Anyway yours was great idea.“Oh great! I was thinking of the same place but linking it to ID day is a great idea. After some time Ashok returned from Director’s cabin. they told me to accompany. “I don’t have to receive any news from them but I can tell you about them?” Rinee replied.” Communication in Organization . “But then you were not to go with them” said Ashok and hung up curtly. Such ideas can occur to you only. Director has told you to arrange their holidays for 3 days on 15th. “What you mean by I don’t have to receive any news from them but I can tell you about them?” asked perplexed Ashok. He has given verbal sanction to me and I will send a mail to you. I don’t know whether you are salt of the earth but certainly. Nature and Scope . what you mean by that? By the way why you were needed to be with them?” “I needed to be with them because when I arranged this trip for those foreigners. I obliged them”. Hereafter I will never suggest you anything.Its Function.” *** On 15th August “Hi Rinee.” “That means finally it has come on my head. They wanted some local person to accompany them. “Simple. have the foreigner’s delegation reached Mysore? Are you in touch with them? Have you received any news from them?” queried Ashok. Since they requested. Anyway. *** On 18th August morning Ashok called Rinee in his office and expressed his surprise over Rinee’s visit Mysore/Ooty “I had told you to do travel and accommodation arrangement but I never thought that like a bird you too will fly with them. I know about them because I am with them. Now itself I will obtain the approval from the Director” said Ashok and left for the Director’s cabin.” “I am with them. “Look Rinee. I have obtained Director’s approval. you always think of holidays. 16th and 17th August.
Director of the company. When he was peeking over the subject heading of each mail. he had rested his eyes on her mail with subject heading “Grievance against HR”. *** Read the above case study carefully and bring out the various issues involved in it. “From you?” queried Manohar. Communication in Organization . when you wrote mail to me for arranging the trip of those foreigners. he startled to find one of the subjects heading as “Draft of Show Cause Notice”. he opened his mail. *** On 19th August morning Manohar. Before Rinee could speak anything. Moreover. I discovered by chance that you were accompanying them. you had not mentioned that I should not accompany them. Now I need to raise a complaint against you. Case Analysis a)There are perception differences between Ashok and Rinee. resumed his office as usual. “You have enjoyed the trip at company’s expenses. For this misconduct.” “I did not tell you because I do not report to you. Then what is the problem?” Rinee was expressing her frustration “my visit was during weekend. I have managed it within the budget that you had mentioned.“But Ashok. but then neither I had written that you can accompany them . It is really surprising that you are calling in question my integrity”. I was a big help to those foreign delegates. What I do during weekend is purely my business. On checking his schedule for the day. I need to issue you show cause notice. He was about to open that mail thinking what must have been stored in it when his train of thoughts was interrupted because of Rinee’s sudden entry “There are some important mails for you and one is from me too”. Nature and Scope . The heated exchange continued for some time and Rinee left with complete determination to retaliate. Disgusting! What kind of hell I am in? These things would never happen in my previous company”. Why you did not tell to me that earlier? This is suppression of material facts! You knew on which side of the bread was buttered and cleverly you are passing off your usurpation as your integrity?” continued Ashok. “If I had not written that you should not accompany those foreign dignitaries.Its Function.
The incident may be interpreted differently by different employees in their informal chat and discussion and that will create a further distortion of the reality. Ashok’s communication was incomplete. Rinee’s proactive approach would not have attracted wrath from HR Rather it might have attracted appreciation. i)The incident is the best grist for the grapevine. However. b)Strive for process centred work style over person centred work style. d)Rinee’s remark at the end “What kind of hell I am in? These things would never happen in my previous company ” shows her mental non-alignment with her current company. Of the 7 C’s of Communication. Action Tools a)Devise a standard form for obtaining approval for outstation visits.b)When Ashok wrote mail to Rinee. this was not the case of her current company. From the initial task conflict . c)Clarify boundaries of employee empowerment. This has given credence to communication gap. h)Possibly Rinee might lye low after this incident but she will remain put off for a long time. f)The instances like these sow seeds of discord and vitiate the organisation’s climate. he/she needs to learn and de-learn something. Communication in Organization . g)In a company where employee empowerment is practised and promoted. This incomplete communication has created conflict. c)Rinee did not deem it fit to inform anyone if she wanted to accompany foreign delegates. Rinee is yet to come to terms to with the culture of the new company. Standardisation of process always helps in avoiding confusion. Nature and Scope . he did not specify who will give admin support to the foreign delegates. it switched to relationship conflict. e)Once a person joins a new company. one ‘C’ is ‘Completeness’. Her hangover of the work style of previous company has put her personal credibility into question.Its Function.
body language etc. management must give emphasis on organisational communication rather than smaller aspect like tone. Motivation stems from organisation’s culture.d)Employee motivation cannot be decoupled from organisation’s culture.Its Function. style. Nature and Scope . e)While training staff on communication. Management must take proactive approach in shaping the organisation’s culture rather than allowing it to take haywire shape on its own. Bibliography Welingkar Notes for Business Communication Internet Organization Behaviour by Aswathapa Communication in Organization .
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