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Running Head: Coca-Cola

Assignment#2: Coca-Cola Name: Shirl Lofton BUS322-007016 Date: February 25, 2011

Running Head: Coca-Cola


What do you think is the most important emerging issue in the design of work? Organizational design is the process of constructing and adjusting an organizations structure to achieve its goals. The design process begins with the organizations goals. The most important emerging issue in the design of work is hiring competent and motivated workers. In order to have a successful company, it is essential to have these types of employees working for the company. Although financial incentives are an extrinsic motivator, it will keep the employee motivated to do their job adequately. It seems like the employees at Coca Cola Company are intrinsic motivated people when it comes to working for this company

Discuss the most likely organizational design for Coco-Cola Company. The most likely organizational design for Coca Cola Company, in my opinion, would be the job characteristics theory. The job characteristics theory, which was initiated during the mid-1960s, is a traditional approach to the design of work that makes a significant departure from the three earlier approaches. It emphasizes the interaction between the individual and specific attributes of the job; therefore, it is a person-job fit model rather than a universal job design model. The job characteristics and individual response to work, The Coca Cola Company views itself as a company whose responsibility to its employees is to enable them to tap into their full potential; working at their innovative best and representing the diversity of the world the company serves. The company goal is to satisfy the customers and hire competent and enthused workers. Managers at the company most likely have frequent meeting with their employees regarding any suggestions for new innovative ideas and ways to make their jobs more challenging. According the Coca-Cola mission statement their goal is to refresh the world, to inspire moments of optimism and happiness, and to create value and make a difference.

Running Head: Coca-Cola

From a job design perspective, how would you interpret what these seven employees of The Coca-Cola Company say about the secret ingredients that make their jobs so refreshing? When an organization truly wants to create a positive work environment that is based on high trust, exceptional customer service, collaborative teamwork, operational excellence, and creative problem solving, then the leadership team must begin to understand, invest in, and be responsive to the needs of the group that represents the organizations most valuable assets, and is also one of its most important customers, the employees. The return on such nominal investments will come in the form of higher levels of employee motivation, creativity, productivity, and commitment that will move the organization forward with greater profitability. In my opinion, the Coca-Cola has mastered that. The seven employees are involved and empowered. Good job design helps avoid problems, improves productivity, and enhances employee well-being. Current employees who expressed their opinion about the secret ingredients that make their jobs so refreshing was being able to be an individual, make a difference, growth, inspire others, and be creative.

What information contained in the seven employees comments about their jobs relates to the core job characteristics of skill variety?

The employees are regarded as a unique human being, not just a face without a name, and each employee is involved in helping the organization meet its goals. Each employees input is solicited and valued by management. In addition to having their opinion matters, management recognize that many problems or obstacles to achieving business goals can be identified and solved by the employees. The seven employees comment about their jobs relates to the core job
characteristics of skill variety because of their desire to grow and fully develop ones abilities. The seven employees expressed an appreciation for experienced meaningfulness of their work, experienced responsibility for their work outcome, and knowledge of results of their work.

Running Head: Coca-Cola


Nelson, D., & Quick, J. C. (2009). Organizational behavior: 2010 custom edition. Mason, OH: Cengage Learning. http://