Performance Management System Questionnaire Survey The objective of this survey is to understand current practices in the entire area

of performance management, including performance planning and evaluation; development and career planning; feedback, coaching, training and development, and rewards of multinational company in Indonesia. All responses are confidential. Questionnaire Please answer based on your understanding of your company performance measurement and management implementation situation. There is no right or wrong answer. 1. Component of performance management system Kindly choose the main component of your company’s performance management system . You may choose more than one choice below Description (x) Balanced scorecard Performance planning & evaluation Objective setting & development planning 360-degree feedback Informal feedback Coaching and or Mentoring Training & Development Leadership Development Rewards & Discipline Key Performance Indicators and Key Actions Other, please mention …………………………………………………………………………………………………………… ……………………………………………………………………………………………………………

2. Characteristics of performance management system Kindly choose statements of which perfectly describe your company’s performance managem ent system. You may choose more than one choice below Description (x) Company’s performance management system directly relates to company business strategy Company’s performance management only measures quantifiable variables The indicators used in company performance measurement are adjusted based on business life-cycle, geographical location, and or market situation The indicators used in company performance measurement are dynamic Company’s performance management system is simple and easy to use Employees get feedback of their performance as often as 2 times a year Management consider the company’s performance management system as monitoring tool Management consider the company’s performance management system as improvement tool The indicators used in company performance measurement are uniform for each operating company in many countries Only senior management/executive committee of the company are allowed to change the indicators used in company performance measurement Company’s performance management measures both financial and non-financial variables User could get real time feedback from company’s performance management system Result from employee’s performance measurement linked to reward and incentives A software system is implemented to assist the use of performance measurement & management system Website, calendar & organizer is an integral part of company’s performance management system

You may choose more than one choice below Description (x) Leverage Liquidity Profitability Return on Investment (ROI) Market Share Performance Customer Satisfaction Customer Loyalty Customer Acquisition Quality Flexibility Delivery Innovation Reject rate Rework Material waste Inventory level Stock availability Conformance to specification Set up efficiency Throughput efficiency Changeover efficiency Volume flexibility Product flexibility Production on schedule Unscheduled down time Accident rate Marketing cost After sales service Employee qualification Employee turnover Absenteeism Training availability Employee participation Employee utilization Age of Technology Asset Utilization Maintenance Other. Variable used in performance management system Kindly choose variables used in describe your company’s performance management system. please mention …………………………… . please mention …………………………… Other. please mention …………………………… Other. please mention …………………………… Other. please mention …………………………… Other.3. please mention …………………………… Other.

4. You may choose more than one choice below (x) President Director Executive Team Board of Director Commissioner Senior Management Manager Supervisor Officer Superintendent Shift Leader Section Leader Team Leader Administration Staff Operator Worker Part Timer Casual Worker Contractor Description . People involved in performance management system Kindly choose employment position involved in your company’s performance management system.