Annual Maintenance Contract

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In addition to the annual charges . The parts replaced will be new parts or parts equivalent to new in performance. During the period of maintenance agreement the machine will not be relocated (or) transported without permission from “COMPANY”. any local taxes. The obligation of “COMPANY” under this agreement excludes. including fabrication. “COMPANY” holiday and beyond office hours of company except by prior arrangement and at additional charge to the customer on a "Per Call Basis" at the standard rates currently in effect then. Unscheduled on-site remedial maintenance. of machines : Peripherals Others : : MAINTENANCE AGREEMENT TERMS AND CONDITIONS A. And on such condition company reserve its right to terminate this agreement forthwith. Company shall have no obligation or liabilities arising out of this agreement and the customer shall have no right to claim any refund or compensation. GENERAL TERMS AND CONDITIONS 1. On such termination. necessary adjustments and replacement of unserviceable minor parts. on request for repairing functions including reasonable replacement of unserviceable parts. Maintenance charges are payable in advance. may be levied at the time of signing the contract may be charged at actual if applicable.   Any major upgrading of the machine. 3. such as sales tax etc. The removed parts will become the property of “COMPANY”. 2. . Any major failure of Hard Disks. 6. The customer shall provide full and free access to machines to provide service thereon. 4. This agreement is initially for a period of one year commencing from the date of payment of maintenance charges. “COMPANY” shall provide the following services: Preventive maintenance based on the specific need of each unit of the equipment as determined by company . These parts shall be furnished on an exchange basis.Name of the Customer : Agreement Date Expiry Date : : No. No work shall be undertaken on Sunday. 7. 5.

air-conditioning or parts.  Any work external to the machines. The AGREEMENT shall not cover the replacement of components or parts but will be limited to preventive and diagnostic calls meant for the repair of the machines. 8. TECHNICAL TERMS AND CONDITIONS 1. accessories etc. neglect. This document constitutes the complete and exclusive statement of this agreement between the customer and “COMPANY” and this agreement supersedes all proposals written or oral and all other communications and prior agreements between the parties and relating to the subject matter of this agreement signed by both parties B. monitor picture tubes and Printer Heads. such as maintenance of non “COMPANY” attachment. “COMPANY” will provide Preventive Maintenance Service call for every month. failure due to use of non-standard electrical power. “COMPANY” TECHNICIAN may be allowed to take the faulty component to the Test and Repair Center for due repairs if the need arise. 3. An estimate of such cost will be provided by “COMPANY”. Under the AGREEMENT “COMPANY” may replace minor components to repair the machine without any cost to the customer at its own discretion. Equipment which have crossed the MTBF (Mean Time Between Failure) shall not be considered for AMC. Virus problem and any major failure of Hard disk drive. 4. Repair of malfunction or damage due to accident. . “COMPANY” is not responsible for any machine problem such as machine hanging. Under the AGREEMENT the cost of replacement of parts or components needed for repairs shall be borne by the customer at actual. 6. transportation. Works due to alteration in machines by persons other than “COMPANY” personnel. slow speed due to Software's. 5. 2. The customer is free to buy these parts or components himself and make it available to “COMPANY” or may ask “COMPANY” to arrange for these procurements.

understands it and agrees to be bound by its terms and conditions . Configuration Details AMC Charge Total Agreement Period : From : To : Signed on behalf of customer Signed on behalf of Safal Computer Name Date Signature : : : Name Date : : Signature : The detailed terms and conditions on the reverse are a part of this agreement. The customer acknowledges that he/she has read this agreement.MAINTENANCE AGREEMENT .Customer Copy Customer Name and Address Agreement No Date AMC Type / New / Renewal Expiry Date Sl No.

MAINTENANCE AGREEMENT .Safal Copy Customer Name and Address Agreement No Date AMC Type / New / Renewal Expiry Date Sl No. Configuration Details AMC Charge Remarks Total Customer Signature with Seal For “COMPANY” .