Amadeus Ticket Changer

Amadeus Ticket Changer User Guide

Amadeus Ticket Changer

Index
Introduction ......................................................................................................................... 3 How Amadeus Ticket Changer Works ................................................................................. 4 Amadeus Ticket Changer Entries ........................................................................................ 5 Step By Step Guides ........................................................................................................... 7 Revalidation ................................................................................................................. 7 Revalidation with Penalty as MCO ............................................................................... 9 Overview of the Ticket Changer Reissue Panel.......................................................... 12 Reissue with no Additional Collection ......................................................................... 13 Reissue with Additional Collection .............................................................................. 17 Multi-Passenger Reissue with Additional Collection and Penalty Collected as MCO .. 21 Reissue with Residual Value ...................................................................................... 26 Reissue, Part Flown with Residual Value ................................................................... 30

Document Control

© 2011 Amadeus Marketing (UK) Ltd

Company Department Author Version 1

Amadeus Marketing (Schweiz) AG Product Management Andrea Villiger Date 21/10/2011 Change Comment By

Last update: 21/10/2011 Page 2 of 33

Amadeus Ticket Changer

Introduction
With Amadeus Ticket Changer (ATC) you can automatically recalculate voluntary reissues and revalidations for electronic tickets based on the IATA industry standard. Once you have made the necessary modifications on your passenger itinerary and introduced the pricing entries, the system will process the best pricing solution according to the conditions set by the airline: a revalidation or a reissue. To establish if the airline has signed up to Amadeus Ticket Changer enter FQNATC/CXR in Selling Platform. This then displays all participating carriers. When looking in the fare quote notes you will also see if these carriers have filed a VC.Voluntary Changes paragraph. To display this enter FQNxx*VC (xx to be replaced by the FQD line number of the fare rule you want to display) in command. The airline stipulates in a table behind the scenes as to whether a change is authorised or not and if it is classified as a reissue or revalidation. Notes: Wholly unused tickets are available for unlimited reissues or revalidations (a revalidation can be performed after a reissue and vice versa). Partially used tickets can only be reissued once. Partially used tickets cannot be revalidated after a reissue. With Ticket Changer you can reissue or revalidate: E-tickets that have been issued in Amadeus using either the Amadeus Central Ticketing Server or a third-party ticketing server E-tickets issued in other GDSs (Sabre, Travelport, etc.) You can reissue or revalidate domestic and international itineraries, fares in all currencies and multi-passenger PNRs in a few easy steps For more information on Amadeus Ticket Changer, enter HE ATC in Selling Platform. For E-Tickets not issued by your agency you must have the security set up for your office to be able to review and amend the E-Ticket. Please note, it is your responsibility to establish if the carrier requires any further action regarding the MCO’s (OSI’s etc). It is also your responsibility to action any refunds generated through ATC according to the timeframes set by the carrier.

© 2011 Amadeus Marketing (UK) Ltd

Last update: 21/10/2011 Page 3 of 33

You can request an Amadeus Ticket Changer informative pricing (FXF). you must issue the revalidated ticket and the Penalty MCO. ATC is an automatic process. (FXE/K if you are pricing a PNR with mixed cabins the /K will keep the PNR in the cabins booked). (FXO/ K if you are pricing a PNR with mixed cabins the /K will keep the PNR in the cabins booked) 6. You can request an Amadeus Ticket Changer Best Pricer confirmed pricing (FXO). • A PNR MCO line and Transitional Stored Miscellaneous Document (TSM) containing the penalty fee for the reissue or the revalidation. separately. 4. The difference between the informative and the confirmed pricing entries is that with informative pricing the system does not store a reissue TST and no changes are made to the PNR. the penalty (if there is one). you have six options with Ticket Changer after you have rebooked the itinerary: 1. © 2011 Amadeus Marketing (UK) Ltd Notes: If the reissue TST is deleted (TTE) the system also deletes the corresponding MCOs that have been generated by the Ticket Changer pricing entry. • A PNR MCO line and TSM containing the residual value for a reissue. which is the ticket difference plus the penalty fee. and in the Residual Value MCO sub-element. the TST additional collection (if there is one). • For a reissue. if needed: • A reissue Transitional Stored Ticket (TST) (none in case of revalidation). if there is one. the total additional collection.Amadeus Ticket Changer How Amadeus Ticket Changer Works When a passenger decides to change his itinerary. • In the case of a reissue. if there is one. so don't compare ATC with manual calculation. Last update: 21/10/2011 Page 4 of 33 . and the grand total. whereas with confirmed pricing it creates and stores the following. If the airline requires the reissued ticket number in the MCO then the reissue must be processed before the MCO. You can request an Amadeus Ticket Changer confirmed pricing (FXQ). if there is one. the ticket difference. if there is one. Once this information is stored in the PNR you can use the combined ticketing entry (TTP/TTM) to issue the penalty MCO. You can request an Amadeus Ticket Changer Best Pricer informative pricing (FXE). 2. You can request an Amadeus Ticket Changer Best Pricer informative pricing (FXE) followed by a Best Pricer confirmed pricing (FXO). 5. • A PNR MCO line and TSM containing the non refundable amount for a reissue. In the case of a revalidation. the original exchange document in a PNR FO element. if there is one. an Amadeus Ticket Changer reissue panel (TQR) including the fare and tax balances. You can request an Amadeus Ticket Changer informative pricing (FXF) followed by a confirmed pricing (FXQ). 3. the Residual Value MCO and/or the New Ticket. the residual value (if there is one).

Amadeus Ticket Changer Confirmed Pricing (FXQ) Amadeus Ticket Changer confirmed pricing reprices the PNR with TST and TSM creation (penalty MCO and residual value MCO.U) © 2011 Amadeus Marketing (UK) Ltd If you have a fare that requires you to put in a Passenger Type Code as part of the fares entry you can use Amadeus Ticket Changer but will need to append /RYTH (if you wanted to fare a youth fare for example) or if a CAT35 fare /RYTH. enter: HEFXQ in Selling Platform. enter: HEFXO in Selling Platform. if there are any). (FXO/R. For more Amadeus Ticket Changer informative pricing entries. if there are any).U to the end of the Amadeus Ticket Changer entries referred to in this document.U to the end of the Amadeus Ticket Changer entries referred to above. enter: HEFXF in Selling Platform. Nett Fares If you have Cat 35 fares where the Nett Fare is the selling fare you can use Amadeus Ticket Changer but will need to append /R. and detailed explanations of all formats below. Eg FXQ/RYTH Last update: 21/10/2011 Page 5 of 33 .Amadeus Ticket Changer Amadeus Ticket Changer Entries Amadeus Ticket Changer Useful Entries FQNATC/CXR TQR TQR/T2 TWD/O* List of carriers signed up to Amadeus Ticket Changer and available to Travel Agents Display Amadeus Ticket Changer Reissue Panel Display Amadeus Ticket Changer Reissue Panel – multiple TQR’s Display the previously issued E-Ticket from an open E-Ticket Amadeus Ticket Changer Informative Pricing (FXF) Amadeus Ticket Changer informative pricing reprices the PNR without creating a TST and TSM. For more Amadeus Ticket Changer Best Pricer informative pricing entries. enter: HEFXE in Selling Platform. For more Amadeus Ticket Changer Best Pricer confirmed pricing entries. Amadeus Ticket Changer Best Pricer Confirmed Pricing (FXO) Amadeus Ticket Changer Best Pricer confirmed pricing reprices the PNR with TST and TSM creation (penalty MCO and residual value MCO. Amadeus Ticket Changer Best Pricer Informative Pricing (FXE) Amadeus Ticket Changer Best Pricer informative pricing reprices the PNR without creating a TST and TSM. For more Amadeus Ticket Changer confirmed pricing entries.

P allows to reissue above mentioned fares without knowing the original Corporate Code.U U123456. The full overview of the possible options is available under HE ATC. GP TCO. © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 6 of 33 . Corporate Unifare and Published Fares /R.Amadeus Ticket Changer Unifares.

TST --RP/LON1A0900/LON1A0900 AA/SU 3MAR09/1611Z 2VRWTG 1.Amadeus Ticket Changer STEP BY STEP GUIDES REVALIDATION Step 1 Display the original PNR by record locator or by e-ticket number: RT 2VRWTG System Response: --. SB07SEP3 Step 3 TTE TTE/T1 Deletes the TST Deletes the TST (specifying the TST number if more than one TST) © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 7 of 33 .TRAINING/TESTMR 2 AY 836 Y 15AUG 6 LHRHEL HK1 3 0730 1220 *1A/E* 3 AY 831 Y 05SEP 6 HELLHR HK1 2 0800 0910 *1A/E* 4 AP LON 0870 9909199 5 TK OK03MAR/LON1A0900//ETAY 6 FA PAX 105-9699038187/ETAY/CHF850.20/03MAR09/LON1A0900/00047 250/S2-3 7 FB PAX 0300000999 TTP/RT OK ETICKET ADVISE PSGR TO BRING FOID/PICT ID AT AP/S2-3 8 FM PAX *C*0/S2-3 9 FP NONREF 10 FV AY (or TWD/TKT105-9699038187 followed by RT*E) Step 2 Book the new flight.

DATE OF ORIGIN PRICED WITH VALIDATING CARRIER AY ..00 Amadeus Ticket Changer has responded confirming that the reservation will need to be revalidated. based on more than one segment being changed) (TTP/ETRV/L7/S2-4/E1-3 © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 8 of 33 .Amadeus Ticket Changer Step 4 Reprice the new itinerary with Amadeus Ticket Changer confirmed pricing: FXQ System Response: FXQ 01 TRAINING/TESTMR LAST TKT DTE 15AUG09 .REPRICE IF DIFFERENT VC -----------------------------------------------------------AL FLGT BK DATE TIME FARE BASIS NVB NVA BG LON HEL AY 0836 Y 15AUG YFLEXRT 15AUG 20 LON AY 0831 Y 07SEP YFLEXRT 15AUG 20 **** REVALIDATION **** PENALTY CHF 0. Step 3 Step 5 TWD RF (NAME) TTP/ETRV/L6/S3/E2 Amadeus Ticket Changer shows that there is no penalty to be collected on this revalidation. Display the E-Ticket Add received from element L6 The FA or FHE Line Number S3 Number of changed segment in PNR E2 E-ticket coupon number As above.

Amadeus Ticket Changer REVALIDATION WITH PENALTY AS MCO Depending in the individual carrier’s policies the amendment made to the reservation may require a penalty to be collected as an MCO (Miscellaneous Charges Order) Step 1 Display the original PNR by record locator or by e-ticket number: RT 27ECCU System Response: --.TST --RP/LON1A0900/LON1A0900 AA/SU 4MAR09/1313Z 27ECCU 1.TRAINING/TESTMR 2 AY 836 V 15AUG 6 LHRHEL HK1 3 0730 1220 *1A/E* 3 AY 831 V 05SEP 6 HELLHR HK1 2 0800 0910 *1A/E* 4 AP LON 0870 9909199 5 TK OK04MAR/LON1A0900//ETAY 6 FA PAX 105-9699038190/ETAY/CHF373.40/04MAR09/LON1A0900/00047 250/S2-3 7 FB PAX 0400001006 TTP/RT OK ETICKET ADVISE PSGR TO BRING FOID/PICT ID AT AP/S2-3 8 FE PAX NO REFUND CHANGE FEE APPLIES/S2-3 9 FM PAX *C*0/S2-3 10 FP CASH 11 FV AY (or TWD/TKT105-9699038190 followed by RT*E) Step 2 Book the new flight. SB07SEP3 Step 3 TTE TTE/T1 Deletes the TST Deletes the TST (specifying the TST number if more than one TST) © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 9 of 33 .

00 Amadeus Ticket Changer has responded confirming that the Step 3 reservation will need to be revalidated.Amadeus Ticket Changer Step 4 Reprice the new itinerary with Amadeus Ticket Changer confirmed pricing: FXQ System Response: FXQ 01 TRAINING/TESTMR LAST TKT DTE 07MAR09 .SEE ADV PURCHASE TICKET STOCK RESTRICTION -----------------------------------------------------------AL FLGT BK DATE TIME FARE BASIS NVB NVA BG LON HEL AY 0836 V 15AUG VTOUR 15AUG15AUG 20 LON AY 0831 V 07SEP VTOUR 07SEP07SEP 20 **** REVALIDATION **** PENALTY * REVALIDATION : PLEASE COLLECT PENALTY CHF 89.00 to be collected on this revalidation.. © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 10 of 33 . Amadeus Ticket Changer shows that there is a penalty of CHF89.

Amadeus Ticket Changer Step 5 RT 4/FPCASH Redisplays the PNR Enter the new form of payment for the penalty MCO (4 is the element number the MCO appears on) Here is the MCO for the Penalty TSM00001 TYPE M LON1A0900 AA/04MAR 1.00 89.00 89. © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 11 of 33 . based on more than one segment being changed) Issues the penalty MCO TTP/ETRV/TTM entry is not allowed: revalidation of the ticket and issuance of the penalty MCO must be done separately.TRAINING/TESTMR PRESENT TO: FINNAIR AT: LONDON TYPE OF SERVICE: Q *REBOOKING FEE INTERNATIONAL ADD INF/RKS: ISSUED IN CONNEXION WITH: FARE F CHF EXCH VAL CHF TOTAL CHF 89. (TTP/ETRV/L7/S2-4/E1-3 TTM/RT Notes: As above.00 CARR AY TMI/L4/B105-9699038190 Add the Issued in connection with ticket number to the MCO (if the airline requires this) Step 6 TWD RF (NAME) TTP/ETRV/L6/S3/E2 Display the E-Ticket Add received from element L6 The FA or FHE Line Number S3 Number of changed segment in PNR E2 Eticket coupon number Retrieve the reservation and continue.

00 C D E F G A B C D E F G © 2011 Amadeus Marketing (UK) Ltd This amount reflects the fare difference that is to be collected or refunded.00 and can be seen in area G.00 371. and CHF 13. CHF 10.60 CHF CHF CHF CHF CHF CHF -28. This amount reflects the difference between the total issue and total reissue amounts. Although the total difference in taxes is CHF 3.00 -15.00 -18.00 22. Last update: 21/10/2011 Page 12 of 33 .60 96.Amadeus Ticket Changer OVERVIEW OF THE TICKET CHANGER REISSUE PANEL FXQ 01 TRAINING/TESTMS LAST TKT DTE 20JUN09 .00 old tax needs to be refunded.00.00 that is to be refunded has been added to the CHF -15. The CHF -13.00 A OLD TAX NEW TAX TAX BALANCE TICKET DIFFERENCE PENALTY GRAND TOTAL TOTAL ADD COLL RESIDUAL VALUE CHF CHF B -3.DATE OF ORIGIN PRICED WITH VALIDATING CARRIER BA . This amount reflects the penalty amount.00 50.REPRICE IF DIFFERENT VC -----------------------------------------------------------AL FLGT BK DATE TIME FARE BASIS NVB NVA BG LON AMS BA LON BA 0428 Y 8110 Y 20JUN YFLBA 27JUN YFLBA ORIGIN TRVL CURRENCY CHF CHF 386.00 40. This amount reflects the total amount to be collected from the customer (fare difference + tax difference + penalty) ** This amount reflects the amount to refund back to the customer. the residual value. ** Note: In this instance the change has meant that an additional CHF 10. This reflects the total cost of the exchange.00 20JUN PC 20JUN PC REISSUE CURRENCY OLD BASE FARE NEW BASE FARE FARE BALANCE CHF PAYMENT CURRENCY 99. area F.00 has been included in the Total Add Coll. This amount reflects the tax difference between the old and new ticket.00 new tax needs to be collected.

TST --RP/LON1A0900/LON1A0900 AA/SU 5MAR09/1643Z 3KK5BR 1.Amadeus Ticket Changer REISSUE WITH NO ADDITIONAL COLLECTION Step 1 Display the original PNR by record locator or by e-ticket number: RT 3KK5BR System Response: --. SBBA112*3 Step 3 TTE TTE/T1 Deletes the TST Deletes the TST (specifying the TST number if more than one TST) © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 13 of 33 .TRAINING/TESTMR 2 BA 117 J 15SEP 2 LHRJFK HK1 5 0855 1120 *1A/E* 3 BA 178 J 25SEP 5 JFKLHR HK1 7 0840 2035 *1A/E* 4 AP LON 0870 9909199 5 TK OK05MAR/LON1A0900//ETBA 6 FA PAX 125-9699038193/ETBA/CHF5117.10/05MAR09/LON1A0900/0004 7250/S2-3 7 FB PAX 0500001014 TTP/RT OK ETICKET/S2-3 8 FM PAX *C*0/S2-3 9 FP NONREF 10 FV BA (or TWD/TKT125-9699038193 followed by RT*E) Step 2 Book the new flight.

The tax is the same too There is no penalty or additional collection.. Notes: Enter MD to display full screen © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 14 of 33 .00 Both the new and the old fare are the same amount.10 NEW TAX CHF 302.00 PENALTY CHF 0.00 GRAND TOTAL CHF 0.00 FARE BALANCE CHF 0.00 PAYMENT CURRENCY OLD TAX CHF 302.00 TOTAL ADD COLL CHF 0.REPRICE IF DIFFERENT VC -----------------------------------------------------------AL FLGT BK DATE TIME FARE BASIS NVB NVA BG LON NYC BA 0117 J 15SEP J2BA 15SEP PC LON BA 0112 J 25SEP J2BA 15SEP PC ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE CHF 4815.00 NEW BASE FARE CHF 4815.10 TAX BALANCE CHF 0.DATE OF ORIGIN PRICED WITH VALIDATING CARRIER BA .00 RESIDUAL VALUE CHF 0.Amadeus Ticket Changer Step 4 Reprice the new itinerary with Amadeus Ticket Changer confirmed pricing: FXQ System Response: FXQ 01 TRAINING/TESTMR LAST TKT DTE 15SEP09 .00 TICKET DIFFERENCE CHF 0.

00 NEW BASE FARE CHF 4815.FV 80.00 0.TRAINING/TESTMR ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE CHF 4815. NONREF The fail code is I to show that the PNR BA has still been automatically priced.00 PAYMENT CURRENCY OLD TAX CHF 302.00 LON BA NYC3548.00 0.00 Last update: 21/10/2011 Page 15 of 33 .90YCAE TX006 O CHF TX007 O CHF 11.00GBAD 11.00 TICKET DIFFERENCE RESIDUAL VALUE TST ADD COLL PENALTY TOTAL ADD COLL GRAND TOTAL © 2011 Amadeus Marketing (UK) Ltd CHF CHF 0.50XACO TX009 O CHF TX010 O CHF 1.FM 10.00 125-9699038193LON05MAR09/00047250/125-96990381934E1 the stored fare.30USAP 4.00 GRAND TOTAL CHF 0.90XYCR The ATC pricing entry that has been used is shown in the top left hand side of *C*0.00YQAD TX003 O CHF TX004 O CHF 21.TRAINING/TESTMR 1 LHR BA 117 J 15SEP 0855 OK J2BA 15SEP PC 2 O JFK BA 112 J 25SEP 1820 OK J2BA 15SEP PC LHR FARE R CHF 4815.00 0.30USAS TX008 O CHF 3. Here is the Amadeus Ticket Changer reissue panel (TQR): Note: if you manually amend any details on the TST the fare will no longer be guaranteed.44END ROE0.5 9. TST00001 TKT-125-9699038193E1 PRICED WITH VALIDATING CARRIER BA .678509 PD XF JFK4.80AYSE TX011 O CHF 3.FP 12.00 FARE BALANCE CHF 0.REPRICE IF DIFFERENT VC 01.Amadeus Ticket Changer This is the new Amadeus Ticket Changer reissue TST: TST00001 LON1A0900 AA/05MAR I 0 LD 15SEP09 OD LONLON SI TFXQ 1.10 TAX BALANCE CHF 0.00 CHF CHF CHF CHF 0.FO 11.22BA LON3548.20UBAS TX005 O CHF 3.00 0.22NUC7096.00YQAC TX002 O CHF 5.20XF TOTAL CHF 0.00 TX001 O CHF 156.10 NEW TAX CHF 302.

TST --RP/LON1A0900/LON1A0900 AA/SU 5MAR09/1643Z 3KK5BR 1. --.10/05MAR09/LON1A0900/0004 7250/S2 7 FB PAX 0500001014 TTP/RT OK ETICKET/S2 8 FM PAX *C*0/S2 9 FO PAX 125-9699038193LON05MAR09/00047250/125-96990381934E1 /S2-3 10 FP O/NONREF 11 FV BA Step 6 TWD RF (NAME) TTP/RT Display the E-Ticket Add received from element Issue the new ticket and retain the reservation on the system for retrieval © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 16 of 33 .Amadeus Ticket Changer Step 5 RT 10/O/NONREF Redisplays the PNR Update the Form of Payment for the ticket to show that it is the old form of payment (10 being the element number that the form of payment is against).TRAINING/TESTMR 2 BA 117 J 15SEP 2 LHRJFK HK1 5 0855 1120 *1A/E* 3 BA 112 J 25SEP 5 JFKLHR HK1 7 1820 0625+1 744 E 0 M SEE RTSVC 4 AP LON 0870 9909199 5 TK OK05MAR/LON1A0900//ETBA 6 FA PAX 125-9699038193/ETBA/CHF5117.

TRAINING/TESTMR 2 AF6020 Y 15AUG 6 ORYMRS HK1 1210 W 1230 1345 *1A/E* 3 AF6029 Y 22AUG 6 MRSORY HK1 1410 4 1430 1550 *1A/E* 4 AP LON 0870 9909199 5 TK OK06MAR/LON1A0900//ETAF 6 FA PAX 057-9699062212/ETAF/CHF444.Amadeus Ticket Changer REISSUE WITH ADDITIONAL COLLECTION Step 1 Display the original PNR by record locator or by e-ticket number: RT 3UYK36 System Response: --. ORY to NCE instead Step 3 TTE TTE/T1 Deletes the TST Deletes the TST (specifying the TST number if more than one TST) © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 17 of 33 .60/06MAR09/LON1A0900/00047 250/S2-3 7 FB PAX 0600001032 TTP/RT OK ETICKET/S2-3 8 FM PAX *C*0/S2-3 9 FP CASH 10 FV AF (or TWD/TKT057-9699062212.TST --RP/LON1A0900/LON1A0900 AA/SU 6MAR09/1517Z 3UYKS6 1.followed by RT*E) Step 2 Book the new flights.

Amadeus Ticket Changer Step 4 Reprice the new itinerary with Amadeus Ticket Changer confirmed pricing: FXQ System Response: FXQ 01 TRAINING/TESTMR Step 4: LAST TKT DTE 15AUG09 .30 TICKET DIFFERENCE CHF 41.00 GRAND TOTAL CHF 41.00 NEW BASE FARE EUR 499. The total additional collection will be CHF41.30 There is no penalty to be collected © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 18 of 33 .30 TOTAL ADD COLL CHF 41.DATE OF ORIGIN PRICED WITH VALIDATING CARRIER AF .90 TAX BALANCE CHF 2.00 PAYMENT CURRENCY OLD TAX CHF 39.REPRICE IF DIFFERENT VC -----------------------------------------------------------AL FLGT BK DATE TIME FARE BASIS NVB NVA BG PAR NCE AF 6200 Y 15AUG Y2RT 15AUG 30 PAR AF 6243 Y 22AUG Y2RT 15AUG 30 ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE EUR 455.00 FARE BALANCE CHF 39.30 PENALTY CHF 0.30 RESIDUAL VALUE CHF 0..00 There is an increase in the new fare and the tax.60 NEW TAX CHF 41.

00 NEW BASE FARE EUR 499.50EUR499.TRAINING/TESTMR 1 ORY AF 6200 Y 15AUG 1000 OK Y2RT 15AUG 30K 2 O NCE AF 6243 Y 22AUG 0835 OK Y2RT 15AUG 30K ORY FARE R EUR 499.00 41.FV AF 2.20FRTI TX003 X CHF TX004 O CHF 1.30 Last update: 21/10/2011 Page 19 of 33 .30 41.00 PAYMENT CURRENCY OLD TAX CHF 39.20QWLO TX006 O CHF TX007 O CHF 16.30 PAR AF NCE249.891027 GRAND TOTAL CHF 41.60 NEW TAX CHF 41.FO 057-9699062212LON06MAR09/00047250/057-96990622120E1 8.00 EQUIV CHFCHF TX001 X CHF 0.00QWLO 7.30 0.30 BSR 0.10UIVZ TOTAL CHF 41.90 TAX BALANCE CHF 2.REPRICE IF DIFFERENT VC 01.00FRSE Here is the Amadeus Ticket Changer reissue panel (TQR): TST00001 TKT-057-9699062212E1 PRICED WITH VALIDATING CARRIER AF .30 41.00 FARE BALANCE CHF 39.Amadeus Ticket Changer This is the new Amadeus Ticket Changer reissue TST: TST00001 LON1A0900 AA/06MAR I 0 LD 15AUG09 OD PARPAR SI TFXQ 1.30 TICKET DIFFERENCE RESIDUAL VALUE TST ADD COLL PENALTY TOTAL ADD COLL GRAND TOTAL © 2011 Amadeus Marketing (UK) Ltd CHF CHF 0.80IZEB TX005 O CHF 12.00 CHF CHF CHF CHF 41.50AF PAR249.50FRTI TX008 O CHF 2.TRAINING/TESTMR ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE EUR 455.10UIVZ TX002 X CHF 0.FP CASH 9.00END 7.

(see below for breakdown) 8 is the element number that the form of payment is against.30 Step 6 TWD RF (NAME) TTP/RT Display the E-Ticket Add received from element Issue the new ticket and retain the reservation on the system for retrieval © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 20 of 33 .30 Redisplays the PNR Update the Form of Payment for the ticket to show that it is the old form of payment.Amadeus Ticket Changer Step 5 RT 8/O/CASH+/CASH/CHF41. the new form of payment and the additional collection. O to show Original or Old Original form of payment details New form of payment Amount of additional collection 8/O /CASH +/CASH /CHF41.

TRAINING/TESTMRS Step 1 3 necessary BA 456 Oitinerary 15MAY changes.TST --RP/LON1A0900/LON1A0900 AA/SU 6MAR09/1016Z 3QQJ27 1. SBJ2 Step 3 TTE TTE/T1 TTE/ALL © 2011 Amadeus Marketing (UK) Ltd Deletes the TST Deletes the TST (specifying the TST number if more than one TST) Deletes all the TST’s on the PNR Last update: 21/10/2011 Page 21 of 33 . 5 LHRMAD This HK2 is based3on 0815 1135 *1A/E* Make at least 1 original sector of the itinerary 4 BA live 457 Othat 22MAY 5 MADLHR HK2 4S 1240 1400 *1A/E* remaining so the original TST is not deleted.50/06MAR09/LON1A0900/00047 TWD Display the eticket record 250/S3-4/P1 TWD/L10 Display eticket record by FA line no 8 FA PAX 125-9699062201/ETBA/CHF102. 9 FB PAX TTP/RT OK the ETICKET/S3-4/P1-2 10 FE PAX NONREF/-EUNCBA/S3-4/P1-2 11 3FM PAX *C*0/S3-4/P1-2 Step 12 TTU/S FP NONREF 2-3 Update all itinerary segments in the TST 13 FV BA (or TWD/TKT125-9699062200 .followed by RT*E) Step 2 Book the new class.50/06MAR09/LON1A0900/00047 250/S3-4/P2 Check that the 0600001021 status of each sector on eticket record is ‘O’.Amadeus Ticket Changer MULTI-PASSENGER REISSUE WITH ADDITIONAL COLLECTION AND PENALTY COLLECTED AS MCO Step 1 Display the original PNR by record locator or by e-ticket number: RT 3QQJ27 System Response: --.TRAINING/TESTMR 2. 5 AP LON 0870 9909199 6 TK OK06MAR/LON1A0900//ETBA Step 2 7 FA PAX 125-9699062200/ETBA/CHF102.

FE 16.17BA LON26.00 LON BA MAD159.00 which includes CHF40. The total additional collection will be CHF143.00 143.Amadeus Ticket Changer Step 4 Use Amadeus Ticket Changer Best Pricer Confirmed Pricing to rebook the PNR at the best fare FXO/K System Response: FXO/K ITINERARY REBOOKED PASSENGER PTC PENALTY TOT ADDCOL <CHF> <CHF> 01 TRAININ*/TE* ADT 40.00YQAC TX003 O CHF TX004 O CHF 5.00 0.00 penalty to be collected There is an increase in the new fare and the tax.00 GRAND TOTAL CHF 103.00 286.00GBAD TX006 O CHF TX007 O CHF 4.20UBAS © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 22 of 33 .00 adding /K to the entry ensures that the price will not cabin jump RESIDUAL <CHF> 0.678509 14.00 286.TRAINING/TESTMR 1 LHR BA 456 R 15MAY 0815 OK RGOBA 15MAY15MAY PC 2 O MAD BA 457 O 22MAY 1240 OK OEUNCBA 22MAY22MAY PC LHR FARE R CHF 126.70JDAE TX008 O CHF 1.00 0.60QVDP TOTAL CHF 103.69END ROE0.FO 20.FV NONREF/-EUNCBA *C*0 125-9699062200LON06MAR09/00047250/125-96990622001E1 NONREF BA 24.00 GRD TOTAL <CHF> 143.00 143.00 143.FP 22.00 TX001 X CHF 10.00YQAD TX005 O CHF 10.00 TOTAL 80.00GBAD TX002 X CHF 3.00 02 TRAININ*/TE* ADT 40.FM 18.00 There is a CHF40.00YQAC 21.00 penalty charge This is the new Amadeus Ticket Changer reissue TST: (TQT/T2) TST00002 LON1A0900 AA/06MAR I 0 LD 09MAR09 OD LONLON SI TFXO/K 1.52NUC185.

00 CHF CHF CHF CHF 103.00 40.00 40.00 Here is the MCO for the penalty (TQM/M2) TSM00002 TYPE M LON1A0900 AA/06MAR 1.00 103.00 40.00 FARE BALANCE CHF 90.TRAINING/TESTMR ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE CHF 36.50 NEW TAX CHF 79.00 143.00 143.TRAINING/TESTMR PRESENT TO: BRITISH AIRWAYS AT: LONDON TYPE OF SERVICE: Q *REBOOKING FEE INTERNATIONAL ADD INF/RKS: ISSUED IN CONNEXION WITH: FARE F CHF EXCH VAL CHF TOTAL CHF 40.50 TAX BALANCE CHF 13.00 CARR BA © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 23 of 33 .00 TICKET DIFFERENCE RESIDUAL VALUE TST ADD COLL PENALTY TOTAL ADD COLL GRAND TOTAL CHF CHF 0.REPRICE IF DIFFERENT VC 01.Amadeus Ticket Changer Here is the Amadeus Ticket Changer reissue panel (TQR): (TQR/T2) TST00002 TKT-125-9699062200E1 PRICED WITH VALIDATING CARRIER BA .00 NEW BASE FARE CHF 126.00 PAYMENT CURRENCY OLD TAX CHF 66.

the new form of payment and the additional collection.TST --RP/LON1A0900/LON1A0900 AA/SU 6MAR09/1016Z 3QQJ27 1.50/06MAR09/LON1A0900/00047 250/S4/P2 11 FB PAX 0600001021 TTP/RT OK ETICKET/S4/P1-2 12 FE PAX NONREF/-EUNCBA/S3-4/P1 13 FE PAX NONREF/-EUNCBA/S3-4/P2 14 FM PAX *C*0/S4/P1-2 15 FO PAX 125-9699062200LON06MAR09/00047250/125-96990622001E1 /S3-4/P1 16 FO PAX 125-9699062201LON06MAR09/00047250/125-96990622012E1 /S3-4/P2 17 FP NONREF 18 FV BA Update the Form of Payment for the ticket to show that it is the old form of payment.50/06MAR09/LON1A0900/00047 250/S4/P1 10 FA PAX 125-9699062201/ETBA/CHF102.00/*REBOOKING FEE INTERNATIONAL/P1 6 MCO BA LON 06MAR/CHF 40.00/P2 Enter the new form of payment for the penalty MCO 5/FPNONREF 6/FPNONREF (5 is the element number the MCO appears on) (6 is the element number the MCO appears on) © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 24 of 33 .Amadeus Ticket Changer Step 5 RT Redisplays the PNR --.00/P1 Then add the form of payment for the second passenger.00/*REBOOKING FEE INTERNATIONAL/P2 7 AP LON 0870 9909199 8 TK OK06MAR/LON1A0900//ETBA 9 FA PAX 125-9699062200/ETBA/CHF102. FPO/ NONREF+/NONREF/CHF103. 17/O/NONREF+/NONREF/CHF103.TRAINING/TESTMRS 3 BA 456 R 15MAY 5 LHRMAD HK2 3 0815 1135 320 E 0 M SEE RTSVC 4 BA 457 O 22MAY 5 MADLHR HK2 4S 1240 1400 *1A/E* 5 MCO BA LON 06MAR/CHF 40.TRAINING/TESTMR 2.

Notes: It is possible to use both the separate MCO and Ticket issue entry and the combined MCO and Ticket issue entry. However the combined entry will not update the “Issued in Connection With field” © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 25 of 33 .Amadeus Ticket Changer Step 6 TWD/L9 RF (NAME) TTP/P1/RT TWD/L10 TTP/P2/RT TTM/RT Display the E-Ticket for passenger 1 Add received from element Issue the new ticket for passenger 1 and retain the reservation on the system for retrieval Display the E-Ticket for passenger 2 Issue the new ticket for passenger 2 and retain the reservation on the system for retrieval To issue both the MCO’s. the system will automatically add the reissued ticket numbers.

TST --RP/LON1A0900/LON1A0900 AA/SU 6MAR09/1137Z 3R6H5B 1. SB21APR3 Step 3 TTE TTE/T1 Deletes the TST Deletes the TST (specifying the TST number if more than one TST) © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 26 of 33 .30/06MAR09/LON1A0900/0004 7250/S2-3 7 FB PAX 0600001025 TTP/RT OK ETICKET/S2-3 8 FM PAX *C*0/S2-3 9 FP CASH 10 FV BA > Step 2 Book the new flight.Amadeus Ticket Changer REISSUE WITH RESIDUAL VALUE Step 1 Display the original PNR by record locator or by e-ticket number: RT 3R6H5B System Response: (or TWD/TKT125-9699062205 followed by RT*E) --.TRAINING/TESTMR 2 BA 285 Y 12APR 7 LHRSFO HK1 5 1135 1425 *1A/E* 3 BA 284 Y 19APR 7 SFOLHR HK1 I 1655 1100+1 *1A/E* 4 AP LON 0870 9909199 5 TK OK06MAR/LON1A0900//ETBA 6 FA PAX 125-9699062205/ETBA/CHF1570.

30 NEW TAX CHF 238.00 GRAND TOTAL CHF -1049.00 PENALTY CHF 0.. © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 27 of 33 . in this instance a new date and the best economy fare available. There is no penalty to be collected CHF-1049. Once you have entered a Ticket Changer entry you are then able to go into the Fare Quote Notes.00 TICKET DIFFERENCE CHF -1049.00 There is an decrease in the new fare.REPRICE IF DIFFERENT VC -----------------------------------------------------------AL FLGT BK DATE TIME FARE BASIS NVB NVA BG LON SFO BA 0285 N * 12APR 1135 NLWRCGB9 31MAR PC LON BA 0284 K * 21APR 1655 KLXRCGB9 19APR12APR PC ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE CHF 1332.30 TAX BALANCE CHF 0.00 TOTAL ADD COLL CHF 0.SEE ADV PURCHASE PRICED WITH VALIDATING CARRIER BA . If the Best Price entry leads to a change of booking class. the taxes stay the same.00 RESIDUAL VALUE CHF -1049.Amadeus Ticket Changer Step 4 Use Amadeus Ticket Changer Best Pricer Confirmed Pricing to rebook the PNR at the best fare.00 NEW BASE FARE CHF 283. by entering FQN1 for example.00 to be processed as a residual value. Notes: This pricing entry automatically replaces the old TST with the new one. FXO System Response: FXO 01 TRAINING/TESTMR ITINERARY REBOOKED LAST TKT DTE 09MAR09 . This would enable you to establish if the new fare gives the customer the flexibility needed. a “ * ” will appear next to the new booking code in addition to the appended message ‘ITINERARY REBOOOKED.00 FARE BALANCE CHF -1049.00 PAYMENT CURRENCY OLD TAX CHF 238.

TRAINING/TESTMR 1 LHR BA 285 N 12APR 1135 OK NLWRCGB9 31MAR PC 2 O SFO BA 284 K 21APR 1655 OK KLXRCGB9 19APR12APR PC LHR FARE R CHF 283.678509 PD XF SFO4.40USAS TX008 O CHF 3.00 PAYMENT CURRENCY OLD TAX CHF 238.Amadeus Ticket Changer This is the new Amadeus Ticket Changer reissue TST: TST00001 LON1A0900 AA/17MAR I 0 LD 20MAR09 OD LONLON SI TFXO 1.00 CHF CHF CHF CHF 0.REPRICE IF DIFFERENT VC 01.5 NONREF/PEX CHANGE RESTRICTIONS APPLY 8.00 TICKET DIFFERENCE RESIDUAL VALUE TST ADD COLL PENALTY TOTAL ADD COLL GRAND TOTAL CHF CHF -1049.00 TX001 O CHF 132.00GBAD 11.FP CASH 10.20UBAS TX005 O CHF 3.FV BA 40.00 0.90YCAE TX006 O CHF TX007 O CHF 11.TRAINING/TESTMR ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE CHF 1332.90XYCR Here is the Amadeus Ticket Changer reissue panel (TQR): TST00001 TKT-125-9699062221E1 PRICED WITH VALIDATING CARRIER BA .30 TAX BALANCE CHF 0.00 Here is the residual value MCO TSM00001 TYPE M LON1A0900 AA/17MAR 1.00 CARR BA © 2011 Amadeus Marketing (UK) Ltd 1.00 FARE BALANCE CHF -1049.80AYSE TX011 O CHF 3.69BA LON274.00 NEW BASE FARE CHF 283.20XF TOTAL CHF 0.00 -1049.00YQAC TX002 O CHF 5.30 NEW TAX CHF 238.00 GRAND TOTAL CHF 0.50XACO TX009 O CHF TX010 O CHF 1.00 0.40USAP 4.82END ROE0.00 0.00 LON BA SFO143.FO 125-9699062221LON17MAR09/00047250/125-96990622211E1 9.00 1049.FO 125-9699062221LON17MAR09/00047250/125-96990622211E1 Last update: 21/10/2011 Page 28 of 33 .13NUC417.00YQAD TX003 O CHF TX004 O CHF 21.TRAINING/TESTMR PRESENT TO: BRITISH AIRWAYS AT: LONDON TYPE OF SERVICE: K *REFUNDABLE BALANCES ADD INF/RKS: ISSUED IN CONNEXION WITH: FARE R CHF EXCH VAL CHF TOTAL CHF 1049.00 -1049.

Enter the new form of payment for the penalty MCO (4 is the element number the MCO appears on) 4/FPO/CASH TICKET REVALIDATION/REISSUE IS RECOMMENDED --. ** The MCO for the residual amount can be refunded in the normal way after it has reported to BSP ** If there is a penalty fee to be collected on a MCO as well as the Residual MCO this should be issued separately to ensure that the “issued in connection with” field is correctly populated. Notes: As the historical ticket number (FHE) is in the PNR the Ticket Issue entry will need to be passenger associated. © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 29 of 33 .TST --RP/LON1A0900/LON1A0900 AA/SU 17MAR09/1245Z YHOBHP 1.TRAINING/TESTMR 2 BA 285 N 12APR 7 LHRSFO HK1 5 1135 1425 744 E 0 M SEE RTSVC 3 BA 284 K 21APR 2 SFOLHR HK1 I 1655 1100+1 744 E 0 M SEE RTSVC 4 MCO BA LON 17MAR/CHF 0.Amadeus Ticket Changer Step 5 RT 9/O/CASH Redisplays the PNR Update the Form of Payment for the ticket to show that it is the old form of payment.00/*REFUNDABLE BALANCES 1 FO 125-9699062221LON17MAR09/00047250/125-96990622211E1 2 FP O/CASH 5 AP LON 0870 9909199 6 TK OK17MAR/LON1A0900//ETBA 7 FHE PAX 125-9699062221 8 FO PAX 125-9699062221LON17MAR09/00047250/125-96990622211E1 /S2-3 9 FP O/CASH 10 FV BA Step 6 TWD RF (NAME) TTP/TTM/P1/RT Display the E-Ticket Add received from element You must issue the Residual MCO and the Ticket in the same transaction as these documents are exchanged.

TRAINING/TESTMR 2 BA 105 Y 14JAN 1 LHRDXB FLWN 3 BA 106 Y 03FEB 7 DXBLHR HK1 1010 1400 E BA/AY3CJA 4 AP LON 0870 9909199 5 TK OK10JAN/LON1A0900//ETBA 6 FA PAX 125-2401945650/ETBA/CHF1352. PART FLOWN WITH RESIDUAL VALUE Step 1 Display the original PNR by record locator or by e-ticket number: RT 3J3RCP System Response: --. SB10FEB3 Step 3 TTE TTE/T1 Deletes the TST Deletes the TST (specifying the TST number if more than one TST) © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 30 of 33 .Amadeus Ticket Changer REISSUE.TST --RP/LON1A0900/LON1A0900 AA/SU 10JAN09/1137Z 3J3RCP 1.40/10JAN09/LON1A0900/0004 7250/S2-3 7 FB PAX 0600001025 TTP/RT OK ETICKET/S2-3 8 FM PAX *C*0/S2-3 9 FP CASH 10 FV BA > (or TWD/TKT125-2401945650 followed by RT*E) Step 2 Book the new return flight.

00 PENALTY CHF 0. CHF-474.00 TOTAL ADD COLL CHF 0. a “ * ” will appear next to the new booking code. There is no penalty to be collected Notes: © 2011 Amadeus Marketing (UK) Ltd This pricing entry automatically replaces the old TST with the new one.00 There is a decrease in the new fare.00 TICKET DIFFERENCE CHF -474.00 NEW BASE FARE CHF 719.00 to be processed as a residual value. If the Best Pricer entry leads to a change of booking class. Last update: 21/10/2011 Page 31 of 33 .SEE ADV PURCHASE -----------------------------------------------------------AL FLGT BK DATE TIME FARE BASIS NVB NVA BG DXB LON BA 0106 L * 10FEB 0255 LLWNCGB7 20JAN13JAN PC ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE CHF 1193. taxes stay the same.00 PAYMENT CURRENCY OLD TAX CHF 159.40 TAX BALANCE CHF 0.00 RESIDUAL VALUE CHF -474.40 NEW TAX CHF 159.00 FARE BALANCE CHF -474..00 GRAND TOTAL CHF -474.Amadeus Ticket Changer Step 4 Use Amadeus Ticket Changer Best Pricer Confirmed Pricing to rebook the PNR at the best fare FXO/S3 (Direct Ticket Changer entry to the live sectors only) System Response: FXO/S3 01 TRAINING/TESTMR ITINERARY REBOOKED LAST TKT DTE 17JAN09 .

Amadeus Ticket Changer This is the new Amadeus Ticket Changer reissue TST: TST00001 LON1A0900 AA/16JAN I 0 LD 19JAN09 OD LONLON SI TFXO/S3 1.00 RESIDUAL VALUE CHF -474.TRAINING/TESTMR PRESENT TO: BRITISH AIRWAYS AT: LONDON TYPE OF SERVICE: K *REFUNDABLE BALANCES ADD INF/RKS: ISSUED IN CONNEXION WITH: FARE R CHF EXCH VAL CHF TOTAL CHF 474.00 TICKET DIFFERENCE CHF -474.00GBAD TX004 O CHF 14.00 GRAND TOTAL CHF 0.88BA LON250.TRAINING/TESTMR 1 DXB BA 106 L 10FEB 1010 OK LLWNCGB7 20JAN13JAN 1PC LHR FARE R CHF 719.40 TAX BALANCE CHF 0.00 FARE BALANCE CHF -474.00 CARR BA © 2011 Amadeus Marketing (UK) Ltd 1.00 LON BA DXB1216.92NUC1467.00 TX001 O CHF 96.10AEAD TOTAL CHF 0.00 125-2401945650LON10JAN09/00047250/125-24019456506E1 CASH BA Here is the Amadeus Ticket Changer reissue panel (TQR): TST00001 TKT-125-24019456506E1 UNABLE TO VERIFY BOOKING DATE 01.40 NEW TAX CHF 159.FM 11.490187 10.FP 13.FO 125-2401945650LON10JAN09/00047250/125-24019456506E2 Last update: 21/10/2011 Page 32 of 33 .00YQAD TX003 O CHF 40.00 TOTAL ADD COLL CHF 0.00 PAYMENT CURRENCY OLD TAX CHF 159.00 474.00 Here is the Residual Value MCO TSM00001 TYPE M LON1A0900 AA/16JAN 1.00 0.00 GRAND TOTAL CHF -474.00YQAC TX002 O CHF 5.00 NEW BASE FARE CHF 719.30UBAS TX005 O CHF 4.00 PENALTY CHF 0.TRAINING/TESTMR ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE CHF 1193.FO 12.80END ROE0.FV *C*0.

** The MCO for the residual amount can be refunded in the normal way after it has reported to BSP ** If there is a penalty fee to be collected on a MCO as well as the Residual MCO this should be issued separately to ensure that the “issued in connection with” field is correctly populated.TST --RP/LON1A0900/LON1A0900 AA/SU 10JAN09/1137Z 3J3RCP 1. Notes: As the historical ticket number (FHE) is in the PNR the Ticket Issue entry will need to be passenger associated.00/*REFUNDABLE BALANCES 1 FO 125-2401945650LON10JAN09/00047250/125-24019456506E2*V 2 FP O/CASH 5 AP LON 0870 9909199 6 TK OK10JAN/LON1A0900//ETBA 7 FHE PAX 125-2401945650 8 FO PAX 125-2401945650LON06MAR09/00047250/125-2401945650E2 /S2-3 9 FP O/CASH 10 FV BA 9/O/CASH Update the Form of Payment for the ticket to show that it is the old form of payment. Enter the new form of payment for the penalty MCO (4 is the element number the MCO appears on) 4/FPO/CASH Step 6 TWD RF (NAME) Display the E-Ticket Add received from element TTP/TTM/P1/RT You must issue the Residual MCO and the Ticket in the same transaction as these documents are exchanged.Amadeus Ticket Changer Step 5 RT Redisplays the PNR TICKET REVALIDATION/REISSUE IS RECOMMENDED --. © 2011 Amadeus Marketing (UK) Ltd Last update: 21/10/2011 Page 33 of 33 .TRAINING/TESTMR 2 BA 105 Y 14JAN 1 LHRDXB FLWN 3 BA 106 Y 10FEB 7 DXBLHR HK1 1010 1400 E BA/AY3CJA SEE RTSVC 4 MCO BA LON 06MAR/CHF 0.

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