QUESTIONNAIRE: Name____________ Qualification_________ Age 18 - 25 25- 35 35- 40 Above

Gender_________ 1) What is your occupation? Business man House wife Other 2)From how many years you are associated with this bank? Less than 1 year More than 5 year 3)How do you come to know about the home loan schemes of this bank? News paper Internet Television Other resources 1- 5 years Government employee Student

4)Are you aware of these type of home loans? Home purchase loan Home improvement loan Home equity loan Home construction loan Home extention loan Land purchase loan

5)Are you aware all terms and conditions of home loans? Yes No

6)Are you satisfy with the interest rate charges by your bank? Strongly agree Strongly disagree Agree Disagree

7)Your bank offer which type of services ? Mobile banking Forex banking 8)Do you agree that your bank loan processing is fast? Strongly agree Strongly disagree Agree Disagree Net banking

9)Do you satisfy with the after home loan services provided by your bank are best as compare to other bank? Strongly agree Strongly disagree Agree Disagree

10)Does the cost of home loan is appropriate, according to your demand? Yes No

11) Are you satisfy with the employees behaviour of the bank? Strongly agree Strongly disagree Agree Disagree

12) Does the bank give any discount upon loan services? Yes No

13)Are you satisfy by the time taken in sanctioning the loan? Yes No

14)Have you face any difficulty during taking the loan? Yes No

If yes then specify___________________________

15) Which grade you want to give of home loan schemes of your bank? Excellent Average Good Below average

16) Any suggestions that you want to give_______________________________

________________________________________________.

17) Which loan product of SBI you have used? a) b) c) d) e) Home Loan Education Loan Car Loan Personal Loan Other Loans, Specify ( ______________ )

18) What do you feel about the services providing by SBI in advance product? a) Bad b) Satisfactory c) Good d) Excellent 19) Which features you like most in Loan segments of SBI? a) Less paper work b) Attractive interest rate c) Transparency d) Simple & fast processing e) Flexibility to choose an EMI base loan or an overdraft f) Longer tenure lone for ease of repayment g) Specially design product for self employed

h) Any other feature, specify ( _____________ )

20) Any suggestion you want to give for the betterment of SBI advance product. ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ___________________.