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MM Introduction to Solution Manager
SM001 V.084 – Introduction to SAP Solution Manager Business Example As your project moves into the planning stage, project team members of need a highlevel overview of the SAP Solution Manager. Since the project will include multiple solutions consisting of potentially complex system landscapes, it is imperative to provide consistent and persistent documentation of the existing systems and the planned systems. Understanding the benefits of a central repository is essential. Solution Manager Definition The SAP Solution Manager is the central application management platform that customers can run in their solution landscape to help them efficiently implement, operate, monitor, and support their SAP solutions. SAP Solution Manager is thus used for both Implementation and Operational Functions. The SAP Solution Manager provides tools, content, and a gateway to SAP that helps to: Optimize the management of your SAP solution Ensure reliability of your SAP solution Ensure efficient operations Ease implementation and upgrades Continuously adapt and improve your solution
Customer's System Landscape The SAP Solution Manager is a separate, complete Web Application Server installation that is connected to all systems in your solution landscape. These various systems are called satellite systems. In this way, SAP Solution Manager acts as the central system of your solution landscape, allowing business processes to be implemented, tested, and even monitored in an integrated manner, thus avoiding duplication of effort and information and streamlining your activities. Quiz: Based upon the information provided in the topic, choose the answers from the list below: Solution Manager is a stand-alone system that communicates with the systems in your various landscapes Increasingly Complex Systems In the last few years, the IT world of SAP customers has grown much more complex. Instead of one single SAP R/3 system, there are now extensive system landscapes distributed over the entire globe involving different solutions. Thus, it
They are: Implement SAP Solutions Monitor SAP Solutions Manage the Service Desk Link to SAP Services Manage Change Requests 7/30/2013 2 . and improvement activities. This leads to faster issue resolution through close collaboration with Active Global Support. over the last several years. and optimization. This is also known as the cycle of continuous improvement. First.Gavin Jones MM Introduction to Solution Manager has become much more complicated to manage all of the components of the various solutions. Third. implementing SAP Solution Manager gives the customer access to all available implementation and upgrade content. Quiz: The purpose of SAP Solution manager is to smoothly integrate various SAP solutions to achieve which of the following? Faster Implementation Faster issue resolution Optimal support for operations Optimal access to support Solution Manager Usage Scenarios There are many scenarios in which SAP Solution Manager can be used. Second. SAP has consolidated separate information sources and services into the SAP Service Marketplace (service. and so on. maintenance.com). Each scenario occurs in one of the three life cycle phases.sap. The management process has also become more complicated for SAP itself. Why Solution Manager? Faster implementation and more efficient operation of solutions All available implementation and upgrade content is included Optimal access to all support services Optimal support of all operations. SAP Solution Manager enables the customer to have a faster implementation of SAP solutions and helps optimize operations once implementation is complete. implementation. maintenance and improvement activities Faster issue resolution through collaboration with Active Global Support There are several reasons to implement SAP Solution Manager. customers have easy access to all support services that are relevant to operations. notes access. helping to reduce the time for support. SAP can offer a virtually seamless link from customer systems to the service marketplace. There are six common scenarios for Solution Manager. operations. By having a solution management system at every customer site. For example.
testing. configuration. Solution Manager provides many benefits for the customer. and knowledge transfer o Centralized project handling blueprinting. One of the benefits is more reliable IT solutions. business setup. With SAP Solution Manager.Gavin Jones Upgrade SAP Solutions MM Introduction to Solution Manager Quiz Which common usage scenario is missing from the following usage scenario? Implement SAP Solutions Monitor SAP Solutions Manage the Service Desk Link to SAP Services Manage Change Requests Upgrade SAP Solutions Benefits of SAP Solution Manager: 1 More reliable IT solutions o Minimize risk during implementation o Avoid inconsistencies o Resolve issues quickly resulting in less down time o More efficient implementation and change management projects Reduced cost of implementation and continuous improvement o Reduce cost of process design technical setup. and testing o Reduces the costs of upgrades or continuous improvement projects. support and operations. companies can minimize risk during implementation and operation. They can avoid 7/30/2013 3 .
best-practice documents. support and operations. o Facilitates technical and application integration. Companies can reduce the cost of process design. testing. best-practice documents. configuration. Finally. With the SAP Solution Manager Service Desk. The tools and content provided by SAP Solution Manager make implementation and change management projects more efficient. and can benefit from SAP’s business process experience. customers can resolve issues quickly. and knowledge transfer. blueprinting. Solution Manager gives the customer more leverage from their IT investments.Gavin Jones MM Introduction to Solution Manager inconsistencies in heterogeneous environments by performing cross-component consistency checks. and testing ensure consistency and avoid redundancies. Content and services available through SAP Solution Manager – such as implementation road maps. It provides implementation accelerators and a library of preconfigured business processes as a starting point for projects. SAP Solution Manager and integrates with IT landscapes that include both SAP and non-SAP applications. More leverage from IT investments o Integrates with IT landscapes that include both SAP and non-SAP applications o Reduce their total cost of ownership without making major changes Another benefit of SAP Solution Manager is faster return on investment. Companies can use it to reduce 7/30/2013 4 . technical setup. Benefits of Solution Manager: 2 Faster return on investment (ROI) o Accelerates implementation and continuous improvement o Availability of implementation road maps. business setup. The result is better IT service and less down time. SAP Solution Manager facilitates technical and application integration. This means that companies don't need to begin from scratch. Using Solution Manager can also reduce the cost of operation by providing a central point of control for multi-component environments. – speed learning and accelerate projects. Centralized project handling. and SAP solution management services. and SAP solution management services speed learning and accelerate project Reduced cost of operation o Provides central point of control for multi-component environments. SAP Solution Manager accelerates implementation and continuous improvement. In heterogeneous environments. which reduces the costs of upgrades or continuous improvement projects. SAP Solution Manager provides a framework for consistent solution documentation and preserves documents for later use. which reduces the cost of implementation projects in multi-component environments.
Finally. including the SAP Service Desk. The ASAP methodology is now fully integrated into SAP Solution Manager and AcceleratedSAP roadmaps provide content. SAP is continually improving these roadmaps with enriched content based on experience gained in implementing solutions. You also learned about the many benefits of implementing SAP Solution Manager. and Upgrade roadmaps. tools. This methodology evolved from a time in the mid-1990s when SAP realized that customers needed a better approach to SAP R/3 implementations. Quiz Identify the benefits of Solution Manager More reliable IT solutions More leverage from IT investments Faster ROI Reduced cost of implementation Reduced Cost of Operation Summary This topic provided an overview of SAP Solution Manager. such as faster ROI and reduced cost of operations. Global. repeatable. which eventually included the Implementation. ASAP was first introduced as a PC-based tool set called ValueSAP. ASAP Methodology Defined The AcceleratedSAP (ASAP) methodology is a proven. You reviewed the uses of SAP Solution Manager. and expertise from thousands of successful implementations.Gavin Jones MM Introduction to Solution Manager their total cost of ownership without making major changes to their IT environments. and successful approach to implement SAP solutions across multiple industries and customer environments. such as allowing customers to integrate their SAP Solutions and manage other components. you learned that SAP Solution Manager is a separate installed Web Application Server that offers a complete tool set to manage the life cycle of customer solutions. 7/30/2013 5 .
upgrading. The first phase is Project Preparation. or enhancing SAP solutions. The next phase. an issues management plan. accelerators. move your pointer over the name of the item you want to learn more about. comprises activities for aligning the customers’ business and technical requirements to the SAP standard software. role descriptions. and additional guides. Just as a blueprint of a house is a plan by which an architect conveys the building requirements to the contractor. These roadmaps are enriched with set of deliverables. Implementation Roadmap Solution Management Roadmap Global Template Roadmap Upgrade Roadmap Other Roadmaps Above are the four MAIN types of ASAP roadmaps reviewed ASAP roadmaps outline the activities involved in implementing. The Upgrade Roadmap is designed to help you carry out the customizing activities required for an upgrade. Five Phases of the Implementation Roadmap The implementation roadmap consists of five phases. The activities include general project management requirements.Gavin Jones MM Introduction to Solution Manager Standard ASAP Roadmaps ASAP roadmaps outline the activities involved in implementing. The Implementation Roadmap for SAP Solutions provide the methodological framework for the project team during the implementation of an SAP solution.. The Global Template Roadmap describes how to organize and run a project where a corporate template is developed. This phase must be completed before the next phase begins. an organizational change management plan. The five standard roadmaps are listed on this screen. To learn more about the functions of each. The Solution Management Roadmap provides a methodology for the implementation of the technical infrastructure and its operation. This is the initial planning for the customers' SAP project. or enhancing SAP solutions. upgrading. the business blueprint phase. but we do not go into detail on these here. Each roadmap has a set of deliverables. The five standard roadmaps are listed below. role descriptions and additional guides. accelerators. There are also other roadmaps. so the business blueprint in ASAP becomes the 7/30/2013 6 . move your pointer over the name of the item you want to learn more about. and the establishment of other policies and procedures for running the project. To learn more about the each roadmap. such as the Enterprise Portal and Exchange Infrastructure roadmaps.
You also learned that there are several roadmaps available to the customer. During this phase. signing-off the configured system. and Go Live & Support. 7/30/2013 7 . Final Preparation. This phase concludes with the approval of a business blueprint document. Coordination of these activities demands one toolset.Gavin Jones MM Introduction to Solution Manager plan for the eventual configuration of a customers’ SAP software solution. special progamming. you learned that the Implementation Roadmap has five phases: Project Preparation. The realization phase also includes software enhancements. You learned that the ASAP methodology is fully integrated into SAP Solution Manager. building and executing test plans. Finally. IMPORTANT DIAGRAM Summary In this topic. from planning to testing and hand-over to operations. The conclusion of this phase is the hand-over to the operations and monitoring staff. and expertise from thousands of successful implementations. The final phase is Go Live and Support. Realization. and plans for transfer to the production system. items such as service level agreements and help-desk procedures are established and tested. Business Blueprint. SAP Solution Manager supports you through each phase of your project. such as acceptance testing of the production system hardware. Activities in this phase include customizing in the Implementation Guide of the associated development systems. and finally. tools. you reviewed the basics of the ASAP methodology. The realization phase comprises the building and testing of the solution as prescribed by the business blueprint document. and Accelerated SAP roadmaps provide content. the most popular being the Implementation Roadmap. the completion of enduser training. from requirements gathering and definition to configuration and testing. Business Example Project progress managers are responsible for several areas of an implementation project. During the final preparation phase many crucial tasks remain.
scope management. The roadmap structure can be filtered by roles so that each team member can focus only on those items requiring their attention. such as assigning project team members and tracking the status of the highlighted item in the roadmap structure. In this area you can also carry-out various tasks. prerequisite information. and so on. such as accelerators. there are links to Microsoft Project from the roadmap. Elements of the Implementation Roadmap The main elements of the Implementation Roadmap are: Roadmap structure Viewing/text area Attachments area The roadmap structure gives the project team a list of what to do and when to do it. The viewing/text area. displays procedural guides. and supplemental documentation. This appears on the left-side of the screen displayed. on the upper right-side of the screen. such as project team status.Gavin Jones MM Introduction to Solution Manager Project Management in SAP Solution Manager The ASAP Implementation Roadmap provides a work breakdown structure that can be used to plan and track the underlying activities and tasks of the implementation. and deliverables of the highlighted structure items on the left-side of the screen. however. Features of the Business Blueprint There are several features of a Business Blueprint transaction. issues. In fact. We will focus on the following features: Blueprint structure Business scenarios Business process groups 7/30/2013 8 . The attachments area on the lower right-side of the screen displays various items. allowing a project manager to download the entire structure into an MS Project plan. training plan management. it is not meant to be characterized as a project management tool. Each phase of the roadmap provides a list of general project management activities.
Let's take a closer look at these features and how they relate Business Blueprint Features The Business Blueprint structure is displayed on the left side of the screen. Here is a list of the most commonly used components available in the Configuration transaction: Project documentation 7/30/2013 9 . On the right side of the screen. The business structure displayed on this screen is based on Business Scenarios. all requirements gathered are recorded and associated with a structure item. such as project documentation. Once the blueprint structure is finalized. The Business Blueprint Structure is displayed on the left side of the screen. the blueprint document can be generated and becomes the “master plan” for the realization phase of the project. and then supporting business process groups are chosen from the BPR based on those scenarios. Additional features. where workshops are organized with the purpose of defining the business process needs of the project. The content used to establish the structure is found in the Business Process Repository (BPR) The business structure displayed on this screen is based on a business scenario. These decisions are based upon the activities outlined in the Business Blueprint phase of the Implementation Roadmap. associated items are available to support the line items in the structure on the left. On the right side of the screen. The business scenarios are defined first. Once the blueprint structure is finalized. All requirements are recorded and associated with a structure item. Components of the Configuration Transaction The purpose of the Configuration transaction is to use the Business Blueprint structure to configure IMG objects in your development system. the blueprint document can be generated and becomes the "master plan" for the realization phase of the project. This structure is developed through the business process workshops. and graphical flow of processes are also available. supporting business process groups are chosen from the Business Process Repository. Additional features such as project documentation. The content used to establish the structure is found in the Business Process Repository. transaction assignments. This structure is developed in the business process workshops.Gavin Jones Associated items MM Introduction to Solution Manager Blueprint document Each feature has a direct impact on the other. transaction assignments and graphical flow of processes are also available. based on those scenarios. Then. The business scenarios are first defined. associated items are available to support the line-items in the structure on the left.
The figure depicts the integration of the testing tools provided by the SAP Solution Manager Configuration Testing Features: 2 This figure shows the components of the testing workflow. which includes the test organizer. The associated items on the right side of the screen provide a place for documentation. Configuration Testing Features: 1 Testing is one of most important components of Configuration.Gavin Jones Transaction assignments Configuration of IMG objects Development items Test cases Graphics Training materials MM Introduction to Solution Manager Functions of Configuration Using the blueprint document generated in the Business Blueprint phase. The benefits of the testing features include: 7/30/2013 10 . IMG objects to be configured. A crucial part of the Realization phase is the ability to test the functionality of the solution as you build it. from the building of test plan to the execution of the test cases within the plan to the analysis of results. automated testing tools. administration. the project team will go into the Configuration transaction in the SAP Solution Manager to customize the attached development system. test cases. and interfaces to third-party testing tools. Integrated into Solution Manager is the Test Workbench. The blueprint structure is replicated in the configuration screen. tracking. and team members assigned. Customization is the configuration of the Implementation Guide (IMG) objects in the target system.
In the second step. The test packages are executed and then the test results are analyzed. The benefits of this systems are: Fast test preparation and execution A single point of access to the complete system landscape Central storage of testing material and test results and Re-use of existing testing material Summary This topic focused on the various tool sets available in SAP Solution Manager. Finally. the collected test cases are assigned to different test packages in the project structure.Gavin Jones MM Introduction to Solution Manager Reduced time for test preparation and execution Single point of access to complete system landscape Central storage of testing material and test results Re-use of existing testing material Let's walk through the test workflow outlined on this screen. Then. such as the roadmap structure and the accelerators area. You reviewed the major project management features such as links to Microsoft Project and a work breakdown structure. First. the test packages are given to the assigned testers the project. a project structure is created and test cases are collected. you reviewed the major features of both the Blueprint and Configuration transactions. SAP Solution Manager During Productive Operations Customer's "central system" Customer's Help Desk Customer's link to SAP Services and Support 7/30/2013 11 . You also learned about features of the Implementation Roadmap.
self-services. We'll examine these features in more detail. and operating system) to include an ever-growing range of technologies. computer center managers demand a monitoring method that is centralized (with all information in one tool). Solution Manager automatically triggers recommendations for services such as remote consulting. Solution Manager is a powerful tool because it is your gateway to SAP Support. database. and best practice documents. business process monitoring and the help desk.Gavin Jones MM Introduction to Solution Manager Once we have a live production system. Solution Manager takes on the role of a central system that integrates tools such as system monitoring. Based on your solution configuration. As a result of this development. Instead of classic system monitoring of individual system components. hardware. Solution Monitoring (3 components that define concept of solution monitoring) IMPORTANT The continually increasing number of IT solutions and components is a growing challenge for the administration team in a computer center. we now talk about Solution Monitoring. yet can be extended to cover new components. where entire business processes can be monitored as a whole across multiple components. This concept is realized through the following three monitoring sections within the SAP Solution Manager: Business Process Monitoring System Monitoring: Central System Service Level Management 7/30/2013 12 . The number of components has increased from what was required with SAP R/3 (including SAP instances.
yet can be extended to cover new components. that starts with monitoring all business-process-relevant system components. This form of system monitoring. Solution Monitoring-Workflow 7/30/2013 13 . To achieve comprehensive monitoring. is known as the inside-out approach. where entire business processes can be monitored across multiple components. SAP recommends using both approaches simultaneously. The recommended technique is to define an explicit monitoring concept for central system monitoring using the Computing Center Management System (CCMS) in conjunction with the SAP Solution Manager. As a result.Gavin Jones MM Introduction to Solution Manager The increasing number of IT solutions is a growing challenge for the administration team in a computer center. and Service Level Management. computer center managers demand a monitoring method that is centralized (with all information in one tool). Central System Monitoring. Monitoring Recommendations Use Service Level Management in the SAP Solution Manager to lay the foundation for setting up the correct procedures for monitoring of your SAP solution. Instead of classic system monitoring of individual system components. we now talk about solution monitoring. This concept is realized through the following three monitoring sections within the SAP Solution Manager: Business Process Monitoring. The complementary outside-in approach involves using tools from third-party manufacturers.
Gavin Jones MM Introduction to Solution Manager 7/30/2013 14 .
we will look at another component of the SAP Solution Manager: Service Desk. let's examine some of the more advanced features of SAP Solution Manager. The service desk offers a complete infrastructure for organizing and operating a solution-wide support organization at your site. 7/30/2013 15 .Gavin Jones MM Introduction to Solution Manager Service Desk Features Now that we have talked about some of the features of solution monitoring. Two commonly used advanced features are Change Request Management and Solution Manager Diagnostics. Features include: Message handling process Customer solution database Managing SAP Solution Manager diagnostics Service Desk Scenarios Quiz Change Request Management After reviewing the features of the Service Desk.
as part of the SAP Solution Manager. It also reduces the time needed to train a support consultant in root cause analysis 7/30/2013 16 .Gavin Jones MM Introduction to Solution Manager Change Request Management. or template projects Three Tiers of Change Request Management End-to-End Root Cause Analysis and Solution Monitoring with SAP Solution Manager Solution Manager Diagnostics A key requirement for efficient and safe support of IT solutions is the ability to perform root cause analysis with speed and efficiency. Solution Manager diagnostics provides all functionality to centrally analyze and monitor a complete SAP solution. upgrade. integrates service desk functionality for managing change requests. The processes supported by Change Request Management include urgent corrections for implementing fast and direct changes in the productive environment. and maintenance cycle activities such as regular releases and implementation.
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