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Microsoft Operations Manager 2005 Operations Guide

Introducing the MOM 2005 Operations Guide
Authors: Dan Wesley, James R. Morey Program Managers: Lorenzo Rizzi, Travis Wright
Published: October 2004 Applies To: Microsoft Operations Manager 2005 Document Version: Release 1.0

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© 2004 Microsoft Corporation. All rights reserved.
Microsoft, MS-DOS, Windows, Windows NT, Windows Server, Active Directory, ActiveSync, and Windows Mobile are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Acknowledgments Primary Reviewers: Brenda Carter, Michael Bickle, Kelly Morris Managing Editor: Sandra Faucett

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Introducing the MOM 2005 Operations Guide
C H A P T E R 1
Welcome to the Microsoft® Operations Manager 2005 Operations Guide. This chapter describes the content you will find in the guide, identifies the intended audience, and provides information about the knowledge required to use MOM.

In This Chapter
• • • • Overview Intended Audience Required Knowledge Additional Resources

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Overview
The scope of the MOM Operations Guide is limited to information about the regular and ongoing maintenance of MOM and does not include information about monitoring specific applications or services using MOM. Information in this guide pertains specifically to MOM 2005 and does not necessarily apply to MOM 2000 or MOM 2000 Service Pack 1. Information in this guide only applies to the deployment topologies that are listed in the MOM 2005 Supported Configurations data sheet on the MOM 2005 CD. Here is a summary of what you can expect from the following chapters:

Chapter 2: MOM 2005 Feature Overview
Provides an overview of the MOM user interfaces and associated features and tasks.
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Chapter 1

Microsoft Operations Manager 2005 Operations Guide

Chapter 3: Monitor
Includes information about monitoring your MOM environment, including configuring Management Packs, using and configuring the following MOM consoles: the Operator console, the Administrator console, the Reporting console, and the Web console. This chapter also includes guidance for interpreting the results of reports and alerts and how the results relate to the health and performance of your MOM environment.

Chapter 4: Maintain
Includes information about maintaining your MOM environment:, including making configuration changes in response to conditions or events, maintenance, and more.

Chapter 5: Backup and Restore
Provides information about backing up and restoring your MOM environment, with a focus on the MOM Database, the MOM Reporting Database, agent data files, specific registry keys, Management Packs, and file and configuration settings.

Chapter 6: Optimize
Covers information about optimizing the performance of your MOM environment, including the MOM Database, reporting, redundant MOM Management Servers, agent work load, Management Packs and alert volumes, accommodating low-bandwidth connections, agent cache settings, and more.

Chapter 7: Administrator Console Reference
Contains a complete source of reference for all of the configuration settings available in the MOM 2005 Administrator console, with value ranges, data types, default setting descriptions, and prescriptive information for determining the best settings for your MOM environment.

Chapter 8: Tools
Contains information about the tools that can be used with MOM, including descriptions of tools that are reference throughout this guide.

Changes from the MOM 2000 SP 1 Operations Guide
This guide is arranged differently than the operations guide for MOM 2000 SP1, based on customer feedback. Specifically, information about each MOM component is arranged within task areas such as backup and restore, optimization, maintenance and monitoring. This guide contains less conceptual and more task-oriented content.

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Overview

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Intended Audience
This material is intended to be used by individuals in the following IT roles: Operations Engineer This individual is responsible for the day-to-day maintenance and troubleshooting for servers, the operating system, and the network. IT Systems Manager This individual is accountable for monitoring and maintaining the network, servers, and server applications and also manages other technicians. This person will most likely use the guide as an overall view of how MOM components are related, how they work together, and what considerations for the technicians. Windows Server Administrator This individual is responsible for deploying and maintaining 100+ applications on Windows servers, including a MOM Management Server. This person will likely want to know the day-today impact that MOM has on application and operating system health. Database Administrator This individual is primarily concerned with database-related aspects of MOM, including backup and restore, data flow between the Management Server and the database, performance implications of the MOM component deployment on SQL Servers™, and more. IT Manager This individual will use this guide to make broad decisions about the structure of the IT organization. Network Administrator This individual is typically interested in any performance or connectivity implications for the network related to the MOM environment.

Required Knowledge
This guide includes specific information about the MOM components and does not cover other aspects of MOM operations, such as specific information about the operating system or network. Therefore, the following background knowledge is necessary

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Chapter 1

Microsoft Operations Manager 2005 Operations Guide

Windows 2000 Server™ and Windows Server™ 2003
• • • • • • • • Basic operations such as administration using the Microsoft Management Console (MMC) and command-line interfaces. Backup and restoration of settings, files, and operating system configurations. Monitoring using the Windows event logs, System Monitor and other tools, such as Windows Management Instrumentation (WMI). Using Regedit.exe or a similar Registry Editor to browse or edit the Windows Registry.

Microsoft Windows Internet Information Services
Basic operations, including setting up and configuring Web sites and virtual directories. Using log files to troubleshoot Internet Information Services (IIS). Configuring and using the Simple Mail Transfer Protocol (SMTP) for MOM notifications.

Active Directory™
Basic Active Directory functions, including creating and configuring Group Policy Objects (GPO) objects and trust relationships.

Microsoft SQL Server™ 2000
• Basic operations, such as creating and running SQL queries, creating and configuring databases, backing up databases, restoring databases, resizing databases, and other SQL Server functions. Configuring SQL Server Agent jobs. Troubleshooting SQL Server using logs, auditing, and events.

• • •

Microsoft SQL Server™ Reporting Services
Using and configuring Reporting Services.

MOM 2005
You will need to know about MOM 2005 deployment and security to fully take advantage of this guide. For more information about MOM deployment, including agent deployment, see the MOM 2005 Deployment Guide. For more information about MOM security, see the MOM 2005 Security Guide.

Enterprise-wide Operations Management
Enterprise operations management requires a broad set of skills, knowledge, tasks, processes, and standards. This guide contains information about specific tasks and processes for managing your

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Overview

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MOM environment, and does not cover broader topics such as coordinating IT teams or other IT Infrastructure Library (ITIL) or Management Operations Framework (MOF) solutions.

Additional Resources
For the latest information about MOM, see the product Web site: http://www.microsoft.com/mom/default.asp. To access the MOM core product documentation on the Web, see the Technical Resources section of the product Web site: http://www.microsoft.com/mom/techinfo. To access additional MOM technical papers, see the Microsoft TechNet Web site: http://www.microsoft.com/technet/prodtechnol/mom/default.asp.

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