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Communication skills in PBL

Prof. S.N. Bazmi Inam
MBBS, MPH-MCH (Harvard), DCPS-HPE (Medical Education) MCPS (Family Medicine) FCPS (Community Medicine)

OBJECTIVES OF THE SESSION
 By the end of the interactive session, the

students shall be able to:
 

Recognize the key elements for effective communication during sessions Practice the principles of group dynamics during communication in small group (PBL) sessions

FACTORS INVOLVED IN COMMUNICATION
ALL COMMUNICATION INVOLVES:
 SENDER  ENCODER
 MEDIUM  DECODER  RECEIVER

REMEMBER
 Allah has given you
 

2 ears 1 tongue

WHY ?

 Communication skills is important in every

aspect of life
 Each forum of communication requires

special norms that need to be followed for Effective communication

CS in small group : PBL sessions
 Ground rules should not be violated
Every one has the right to express his view

We should debate rather than argue issues We should not spend too much time on one issue Respect each other
Focus on discussion and avoid side talks

Some important points
 When communication has a particular

intention, it may be helpful to consider a complete transaction, or face to face interaction, in terms of the stages or parts which highlight important features in the communication.
 Following stages may receive different

emphasis in various transactions, but at one time or another each stage will be necessary for effective communication.

Some important points
1 2 3 4 5 6 7 Preparing the message. Preparing yourself. Gaining attention or making contact. Preparing the receiver. Sending the message Receiving and clarifying the reply. Closing communication.

1.

PREPARING THE MESSAGE

 It is surprising how many people

communicate without knowing what it is they wish to achieve.  Be aware of exactly what you want to communicate, and then check whether that is what you really want by asking yourself ‘Why Am I Doing This?’  Be clear, brief and specific. Come to the point quickly, explanation can follow later.

2.

PREPARING YOURSELF

 If you do not value yourself, it is unlikely that

you will convey that message is worth attending to.  Every time you speak you are presenting yourself.  Nonverbal message speak volumes about the kind of person you are and whether you value yourself or not.

3.

GAINING ATTENTION

 Gaining attention is important for people to

respond.

4.

PREPARING THE RECEIVER

 If your message is shocking or your listener is not


 


expecting or ready for your message you may need to spend time helping to prepare them. Useful ways include:  Saying what you want to communicate.  Saying what benefit they might gain as a result.  Checking that they are willing to communicate.  Warning them of the importance of your communications.  Asking rhetorical question to awaken curiosity.

5.

SENDING THE MESSAGE

 When you are in the process of relaying the

message, keep in mind what you are communicating for.
 Use simply language, avoid unnecessary

detail and emphasize the main points to aid the listener’s understanding.

6.

RECEIVING AND CLARIFICATION

 Listening is the primary skill needed here. It

is not simply ‘not speaking’, it is an active process of attending to the speaker. Be aware of:
  

 Switching off due to dull response or because you disagree.  Getting hooked on detail or missing main points.  Being preoccupied with your own problems and not concentrating on what is said.

7. CLOSING A CONVERSATION
 Often an interaction can become boring

stuck, destructive or simply have achieved its purpose. In such cases it is essential to have appropriate ways of finishing the transaction. Some closure strategies include:   A demand for action or reaction.   Suggesting ways forward.   Summarizing what has been achieved.   Arranging another meeting.   Indicating that you have finished.
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