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Course Outline Companies, striving to find new customers, protect their sales against a declining home market and foreign competition, and maintain production and manufacturing levels acknowledge the need to export and compete internationally. Staff who are knowledgeable and qualified in this area of business are essential to companies who intend to or are already trading in the world market. The Certificate course in Export/Import Procedures provides the knowledge and skills necessary for a first significant post while the Diploma course builds on the knowledge of export/import procedures acquired at the Certificate level and explores managerial and policy making aspects associated with trading internationally. On completion of both courses students are able to formulate procedures for international trade and ultimately manage this function on behalf of a company. The inclusion of three optional subjects also enables students in the final part of the Diploma course to select a subject for study which they consider important in their particular area of business or future career. The courses in Export/Import Management of the London Centre of Management are exclusive, promoted worldwide and are provided by a BAC accredited college. The British Council Offices throughout the world, only recommend British, State or BAC accredited colleges to students who wish to follow a further or higher education course in Britain. These colleges advertise to and attract students from all over the world, therefore, their courses are designed to meet international needs and standards.
__________________________________________________________________________________________________ Subjects (5) - Diploma Level 1. International Trade & Payments * 2. Export Planning and Controls * 3. Starting and Managing a Business 4. Human Resource Management 5. Plus one subject from the following options: Business Law or Marketing, Advertising & PR or Marketing Online Notes: (i) Students who fail to obtain the Diploma but pass the two subjects highlighted with an asterisk *, plus all of the Certificate level subjects, will be awarded the Higher Certificate in Exporting/Importing and all subjects passed will be entered on the qualification issued. (ii) A tuition Centre will determine which optional subjects it is able to offer. __________________________________________________________________________________________________ Length of Course (Intensive) Certificate Level - One semester of full-time intensive study. Diploma Level - One semester of full-time intensive study. Where an LCM Recognised Centre provides the courses on a non-intensive basis the courses will take longer to complete. __________________________________________________________________________________________________ Entry Requirements Certificate Level 1. 2 GCSEs/GCEs or High School Leaving Certificate/Diploma 2. Two years’ experience for candidates 19 years of age or over. Diploma Level The Certificate in Export/Import Procedures or equivalent qualification. __________________________________________________________________________________________________ Exemptions Exemptions are awarded at the discretion of LCM to candidates with an appropriate qualification. __________________________________________________________________________________________________ Certification On successful completion of the Certificate course, students are awarded the Certificate in Export/Import Procedures of the London Centre of Management and may use the designatory letters Cert.EIP. On successful completion of the Diploma course, students are awarded the Diploma in Export/Import Management and may use the designatory letters Dip.EIM . __________________________________________________________________________________________________ Status of Qualification Professional vocational qualifications which prepare students for their first significant post in the field of export or/and international trade. __________________________________________________________________________________________________ How to apply Recognised Local Centre __________________________________________________________________________________________________
London Centre of Management Cavendish Centre, 35 – 37 Alfred Place, London WC1E 7DP Tel: 020 7580 6043 Fax: 020 7255 1591 e-mail: London Centre of Management is a division of Cavendish College, which is recognised as efficient by BAC (The British Accreditation Council for Independent Further and Higher Education) _______________________________________________________________________________________________________________

Subjects (5) - Certificate Level 1. Export/Import Procedures 2. Business - Communications & Interpersonal Skills 3. Commercial Essentials & Customer Care Two (2) subjects from the following options: 4/5 Word Processing or Internet & Intranet or Purchasing & Supply or E-Business




Bankruptcy and Liquidation. Setting Up and Managing Export Operations. Export and Import Prices. Training methods. Working Smarter by Working Offline. Customer Care and Service Plans. Franchising . Types of Business Organisation. Business . Customer Care – Defining Customer Care: Customer Care and Company Benefits. Considering a Policy and Plan. Industrial relations. International Transport Modes. Joining a Mailing List. The Business Lunch. Export Planning and Controls . Saving. Introduction to Searching. Official Export Services and Administration.Research and Analysis of Export Markets and Marketing. Website Construction. Marketing Goods Abroad. Exchange Control. Searching for Information. Promotion.Communications and Interpersonal Skills . Customer Service and Complaints. Medium and Long-Term Export Finance. Staff selection and controls. Effective Management Organisation. Purchasing policy. Punctuality etc. Advertising & PR and Marketing (Market Research/international/Franchising) Development. Shipping documents. Individual differences. Documents and their purpose. Commercial Terminology. Standards and Monitoring. Chatting Live. Choosing an Internet Provider. Marketing the Product or Service. Purchasing Organisation. Business Property. What is personnel management.Elementary individual psychology. International Marketing. Salesmanship and Marketing. Starting a New Job. Pricing Policy. Purchasing and EDP. Effective Representation Overseas. Industrial and Consumer Products. Meetings. Wages and Salaries. Definition and Need for Marketing. Intranet: An Introduction. Motivating Staff. Dealing with a Balance of Payments Deficit. Safety and conditions of employment. Distribution Policy. Word Processing 1 . Human resources planning. Agency.. Concept. Wine. Creating Web Pages and Multimedia Messages. Internet and Intranet – Internet: Introduction to the Internet. Introduction to International Trade. Computers and other communication. Leadership and participation. Job analysis and job specifications. procedures and documentation. Learning. Cheques. Proofing Documents. Safety at Work. Correspondence.The office as a Centre of Business Activity. transfer. Emailing through the Web and Stopping Junk Mail. Human Resource Management .Theory of Communications.Defining Purchasing and its objectives. E-Business – Definition and Scope. Marketing. Buying at the Right Price. Terms and Conditions. Performance and Ethics. Business Torts. Social psychology at work. Editing documents. The International Monetary System. Employing People. Providing for the Future. Starting and Managing a Business. Finance for Importers. Presentation of Numerical Information. retrieving and printing.Structure and Purpose of the Legal System. Product Policy. Commercial Essentials and Customer Care .This subject fully covers management aspects of planning for exporting and ensures effective organisation and control of the organisation export function. Labour turnover. Finding Programmes and Files. Sending and Receiving Email. Creating documents.Looking at the Project. Customer Care and You. Purchasing and Supply .doc 31/07/13 . Buying in the Right Quantity at the Right Time. Online Video. Students must expect that they may have to study many sub-topics within a major topic. Finding People. Credit Control. Ensuring Privacy (and other Security measures). Marketing Planning and Strategies. Wardrobe and Grooming. Contracts of Employment. Controlling what is seen. Managing Files. EC dimension of personnel management. Dealing with the customer. Staff Communications. Buying and Selling on the Net. Interpersonal Skills . Export Documentation and Procedures. Formatting text. Bills of Exchange. Credit Risk Insurance. Music and Broadcasts. Motivation in work. Appraisal. Forms of Address. Hardware & Software. Obtaining Assistance. Consumer Law. Negotiation. Selling the plan. Interviewing. /var/www/apps/conversion/tmp/scratch_6/161288084. The Right Quality. Methods of Payment. Voice and Video Conferencing. Supplies and Supplier Sourcing and Evaluation. Dealing with Gossip. LCM reserves the right to amend or add to syllabuses where it considers the changes to be necessary or appropriate to improve the syllabus. Computer Systems. Physical and psychological conditions of work. Reading and Posting to Newsgroups.The Background to International Trade. Ways the Internet can change work methods and lifestyles. demotion and retirement. Purchasing Research. Controlling Debts. Contracts of Employment. Communications and change. Special Aspects of Purchasing. Marketing Communications / Promotions. Table Manners.Microcomputer operation and operating environment. Export Customs Practice. Preparing a Business Plan. Integrated Marketing. Revisiting Preferred Places. Contracts of Insurance. .The following is an outline of the major topics only for each subject. Export Research and Marketing. Export Finance. Women at Work. London Centre of Management CERTIFICATE AND DIPLOMA IN EXPORT/IMPORT MANAGEMENT SYLLABUS OUTLINES Export-Import Procedures - This is a practical programme in which students deal with the procedures and documentation completion with regard to all export/import procedures. Browsing the Web. Short-Term Export Finance. Personnel records and statistics. Setting Up the Business. Criticism. Training Principles and administration. Recruitment and selection. Written Communications.Interviews. Marketing Research. Business Agreements. This programme provides a firm grounding in the knowledge needed to establish a completely new business for oneself or for an employer . Managing the Business. Business Law . Listening and Spoken Communications. Other influences on employee behaviour. Tools for the Serious User: FTP & Telnet. The Internet / WWW. Resignation and dismissal. Personal Relationships in the Workplace. Job evaluation. Financing the Business. Connecting to the Internet. Planning for an Online Business. International Trade and Payments .