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INTRODUCTION OF MARKETING

Marketing is the basic reason for the existence of a business organization. The concept of marketing is a wide term. Marketing deals with identifying and meeting human and social needs. One of the shortest definitions of marketing is “Meeting needs profitable”. Many organizations are involved in developing marketing activities to satisfy the needs of various groups of customers. Satisfying the consumer is the main mantra in today’s marketing activity. With the development of new market and new avenues of selling, for many marketing has become a good profession. Marketing is typically seen as the task of creating, promoting and delivering goods and services to consumers and businesses.

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DEFINITION OF MARKETING
1). Marketing is a total system of business activities designed to plan, price and promote and distribute want satisfying goods and services to present and potential customers. -M.J. STANTON 2). Marketing is the business process by which products are matched with markets and through which transfers of ownership are effected. -E.W. CUNDIFF

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INTRODUCTION OF CONSUMER BEHAVIOUR
The study of consumer behavior is not altogether a recent activity. The study of consumer behavior certainly is an off-shoot of marketing. Marketing and consumer behavior are so closely related that the study of consumer behavior can be said to be the first step in refined marketing. All marketing activities are directed towards the consumers since the consumer behavior refers to study of consumer while engaged in the process of consumption. It explains that how a consumer with his limited income purchase different goods and services to satisfy his unlimited wants (or) needs.

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DEFINITION OF CONSUMER BEHAVIOUR
Consumer behavior can be defined as the sum total of how individuals and groups recognize and determine their needs and how they purchase and experience goods and services to meet those needs. It includes the “WhatWhere-Why-When and How” of the purchase and experience process. The study of consumer behavior investigates and develops methods to qualify, forecast and influence the behavior of consumers.

Consumer behavior plays a vital role in marketing. The study also helps marketers understand the rationale for the behavior of consumers and their real needs. Consumer research studies the research and forecast the behavior and response of consumer to existing as well as proposed new products. They help to build profiles of consumers who are likely to use the product marketers focus on these profiles to direct promotional efforts.

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PROFILE OF TVS COMPANY
TVS Motor Company (TVS-M) one of the largest two wheeler manufacturers in India, started manufacturing in 1979. TVS-M currently manufactures a range of two wheelers namely motorcycles, scooters, scooterettes and mopeds in its plants located at Hosur (in Tamilnadu) and at Mysore (in Karnataka). Our subsidiary M/s Lakshmi Auto Components Ltd (LAC), the Engine component division has been merged with TVS-M, so the annual report of 2003-04 comprises of both. Our market share is around 22%. TVS-M is also the market leader in the moped segment enjoying a share of 69%. The combined capacity as of march 04 is more than 1.6 million vehicles and the annual turnover was Rs. 28,560 million (2003-04). TVS-M also exports its bikes as SKDs and CKDs to African and south American countries and also to Bangladesh and Srilanka.

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We are also committed to energy saving by using alternative methods. continuous auditing and eliminating wastages. We shall comply with the energy legislation and regulations and build awareness among all employees for total involvement in energy conservation drive. efficiency improvement using non-conventional resources.ENERGY POLICY TVS Motor Company is committed to energy conversation through optimization of usage & load. minimizing waste generation and encouraging recycling. 6 .

Necessary training is arranged for executive for new initiatives to enable them to do projects successfully. following the guidelines of the company policy.ENERGY COSERVATION SETUP The setup comprises of 3 levels Top level: At this level at the start of the year the policy for the coming year is derived by doing the environmental scan by the top management. Top management reviews the plan v/s actual progress at the departmental level w. They in turn take up the simple projects individually through suggestion scheme or as a group forming quality circles. QCCs conduct their own meetings weekly to review progress.r. These projects are reviewed at unit level at fixed frequency for PDCA. The groups are facilitated by the middle management. Middle Level: The plan is cascaded to each plant & unit by middle management & brainstorming is done to derive at projects to achieve the targets. The projects are then allocated to SITs or CFTs . 7 . the cost of power & fuel incurred.t. The objectives and targets are arrived at. All the three groups work with close coordination & keep in mind the linkage to the final company objective to achieve it. The target for energy conservation is fixed. Low Level: The targets & projects are communicated through sunrise meetings to working group or the actual doers in this level.

SCOOTY SCOOTY PEP SCOOTY PEP + 8 .

APACHE CENTRA FLAME 9 .

Blue c).1). 24% of them posses Red colour bikes and only 10% of them posses Yellow colour bikes. The above data has been converted to percentage and it is shown in the chart below. Black d). 01 BIKE COLOUR Blue Black Red Yellow NO.G. 42% of them posses Black colour bikes. yellow INTERPRETATION In these above table we can analyze that in the 50 respondence of Robertson pet K. Which colour of TVS bike do you own? a). INTERFERANCE From this above table we can conclude that most of them posses black colour bikes around 42%. Red Table No. 10 . OF RESPONDENCE 12 21 12 05 PERCENTAGE 24% 42% 24% 10% b).F 24% of them posses Blue colour bikes.

45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Blue Black Red Yellow percentage Chart NO. 01 11 .

30% of them look upon fuel efficiency to be the most important quality and 36% of them look upon design to be the most important aspect to their bikes. OF RESPONDENCE 13 04 15 18 PERCENTAGE 26% 08% 30% 36% INTERPRETATION From the above table we can analyse that from 50 respondence of Robertson pet K. Cost d). 08% of them look upon cost to be reasonable. Brand image c).2). that made them to buy TVS bikes around 36%.G. The above able has been converted to percentage and shown in a below graph. What made you to buy TVS motor? a). Design NO.F26% of them look upon brand image in there bikes. 02 QUALITY Brand image Cost Fuel efficiency Design b). Fuel efficiency Table NO. INTERFERENCE From this above table we can conclude that most of the customers are attracted by thedesign of the TVS bikes. 12 .

NO. 02 Cost Fuel efficiency design 13 .40% 35% 30% 25% Brand image 20% 15% 10% 5% 0% Percentage Chart.

The above table has been converted into percentage and shown in the below graph. No value for money 14 . More value for money c). and only 02% of them believe that it has no value for money.G. 12% of them believe that it gives less value for money. NO. so that they are preferring TVS bikes more and they are satisfied with the product. Equal value for money Table NO.F 28% of them believe that TVS bikes gives more value for money. Less value for money d). 03 OPINION More value for money Less value for money Equal value for money No value for money INTERPRETATION From the above table we can analyze that from 50 respondence of Robertson pet K. What is your opinion about TVS bikes? a). 58% of them believe that it gives equal value for money. OF RESPONDENCE 14 06 29 01 PERCENTAGE 28% 12% 58% 02% b).3). INTERFERENCE From this above table we can conclude that most of the customers believe that around 58% of them think that it gives equal value for money.

60% 50% More value for money Less value for money Equal value for money No value for money 40% 30% 20% 10% 0% Chart No: 03 15 .

therefore media plays a major role in production of the bikes.V Advertisements Friends Magazines Banners 24 16 06 04 NO. How did you come to know about TVS bikes? a) T.V Advertisements c) Magazines Table No.V Advertisements about the bike. OF REPONDENCE PERCENTAGE 48% 32% 12% 08% b) Friends d) Banners INTERPRETATION From the above table we can analyze that from 50 respondence 48% of them came to know by T.V. 12% of them came to know by Magazines and 08% of them came to know by Banner. 04 MEDIA T. INTERFERENCE From the above table we conclude that 48% of the customers came to know by T. 16 . Advertisements.4). 32% of them came to know by Friends.

50% 45% 40% 35% 30% 25% 20% 15% 10% Magazines T.V. Advertisement Friends Banners 5% 0% Chart No. 04 17 .

Excellent b). 18 . 28% of them expect that TVS bikes are good in terms of pickup. only 06% of them suggest that TVS bikes are poor in terms of pickup. INTERFERENCE From the above interpretation we conclude that 34% of them suggest that TVS bikes are excellent in terms of pickup. 05 OPINION NO OF RESPONDENCE 17 14 16 03 PERCENTAGE 34% 28% 32% 06% Excellent Good Satisfactory Poor INTERPRETATION From the above table we can analyze that from 50 respondence 34% of them expect that TVS bikes are excellent in terms of pickup. Your opinion about TVS bikes in terms of pickup. a). Good c). Poor Table No. 32% of them expect that TVS bikes are satisfactory and 06% of them expect that TVS bikes are poor in terms of pickup.5). Satisfactory d).

35% 30% 25% Excellent 20% Good Satisfactory poor 15% 10% 5% 0% Chart No. 05 19 .

The above table is converted into percentage and shown below. What do you think about TVS bikes in terms of comfort? a). 30% of them suggest that TVS bikes are satisfactory in terms of comfort. Good d). Excellent c). OF RESPONDENCE 11 22 15 02 PERCENTAGE 22% 44% 30% 04% INTERFERENCE From the above table we conclude that 44% of the customers prefer TVS bike for its comfort. 20 .6). b). Satisfactory Table No. 06 OPINION Excellent Good Satisfactory poor INTERPRETATION From the above table we can analyze that from 50 respondence 22% of them suggest that TVS bikes are excellent in terms of comfort. Poor NO. 04% of them suggest that TVS bikes are poor in terms of comfort. 44% of them suggest that TVS bikes are good in terms of comfort.

45% 40% 35% 30% Excellent 25% Good satisfactory 20% 15% 10% 5% 0% poor Chart No. 06 21 .

42% of them suggest that TVS bikes are good in terms of road grip. Satisfactory Table No. Poor NO. 22 . 34% of them suggest that TVS bikes are satisfactory in terms of road grip and 04% of them suggest that TVS bikes are very poor in terms of road grip. Good d).7) what do you think about TVS bikes in terms of road grip? a). OF RESPONDENCE 10 21 17 02 PERCENTAGE 20% 42% 34% 04% From the above table we can analyze that from 50 respondence 20% of them suggest that TVS bikes are excellent in terms of road grip. Excellent c). INTERFERENCE From the above table we can conclude that 42% of the customers feels that TVS bikes are good in terms of road grip. 07 OPINION Excellent Good Satisfactory poor INTERPRETATION b). The above table has been converted into percentage and shown in the below chart.

07 23 .45% 40% 35% 30% Excellent Good Satisfactory 25% 20% Poor 15% 10% 5% 0% Chart No.

Satisfied c). The above table is converted into percentage and it is shown in the below chart.8). Your satisfactory level with the performance of TVS bikes. OF RESPONDENCE 14 25 11 Nil PERCENTAGE 28% 50% 32% Nil INTERFERENCE From the above table we can conclude that 50% of the customers are satisfied with the performance of TVS bikes. 32% of them are partially satisfied and none of them are not satisfied with the performance of TVS bikes. a). 08 LEVEL OF SATISFACTION Fully satisfied Satisfied Partially satisfied Not satisfied INTERPRETATION From the above table we can analyze that from 50 respondence 28% of them are fully satisfied. Not satisfied Table No. NO. 50% of them are satisfied with the performance. 24 . Fully satisfied b). The company has maintained its brand image that none of the customers are unsatisfied with the performance level of the TVS bikes. Partially satisfied d).

50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Fully satisfied Satisfied Partially satisfied Not satisfied Chart No. 08 25 .

a). Price d). 18% of them are preferring price. Durability NO. Brand image Table No. OF RESPONDENCE 17 09 16 08 PERCENTAGE 34% 18% 32% 16% INTERFERENCE From the above table we can conclude that 34% of the customers believe in quality and 32% of the customers believe in brand image of the bike and there is only 2% difference in quality and brand image. State the reason for taking TVS products. 09 REASONS Quality Price Brand image Durability INTERPRETATION From the above table we can analyze that from 50 respondence 34% of them are preferring quality. b). 26 . Quality c). 32% of them are preferring brand image and 16% of them are preferring its durability.9). The above table is been converted into percentage and shown in the chart below.

09 27 .35% 30% 25% 20% 15% 10% 5% 0% Quality Price Brand image durability Chart No.

50% of the customers prefer that the bikes are good in terms of benefits provided by TVS bikes. Excellent c). 32% of the customers prefer that the bikes are satisfied with the benefits provided by TVS bikes and none of the customers are unsatisfied. INTERFERENCE From the above table we came to conclusion that 50% of the respondence are preferred that the benefits provided by the TVS bikes are good. The above table has been converted into percentage and shown in the chart below. Good d). a). 28 . OF RESPONDENCE 09 25 16 Nil b). Satisfactory Table No. Poor PERCENTAGE 18% 50% 32% Nil INTERPRETATION From the above table we can analyze that from 50 respondence 18% of the customers prefer TVS bikes are excellent in terms of benefits provided by TVS bikes.10). Your opinion about benefits provided by TVS bikes. 10 OPINION Excellent Good Satisfactory Poor NO.

50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Excellent Good Satisfactory poor Chart No. 10 29 .

The above table has been converted into percentage and shown in the chart below. 30% of the customers need 5 free services from the TVS company.11). b) 5 free services d) 7 free services NO. OF RESPONDENCE 08 PERCENTAGE 15 10 17 16% 30% 20% 34% INTERFERENCE From the above table we can conclude that 34% of the respondence need 7 free services from the TVS company. 11 NO. OF SERVICES 4 free services 5 free services 6 free services 7 free services INTERPRETATION From the above table we can analyze that from 50 respondence 16% of the customers need 4 free services from the TVS company. 20% of the customers need 6 free services from the TVS company and 34% of the customers need 7 free services from the TVS company. How many free services do you require from TVS bikes? a) 4 free services b) 6 free services Table No. 30 .

11 31 .35% 30% 25% 20% 15% 10% 5% 0% 4 free services 5 free services 6 free services 7 free services Chart No.

12) which of the following TVS bikes are most impressed by you? a). 12 NAME OF THE BIKES TVS APACHE SCOOTY PEP TVS STAR CITY TVS XL HEAVY DUTY NO. TVS XL HEAVY DUTY Table No. OF RESPONDENCE 26 13 02 09 PERCENTAGE 52% 26% 04% 18% INTERPRETATION From the above table we can analyze that from 50 respondence 52% of the customers are attracted by TVS APACHE. The above table has been converted into percentage and shown in the chart below. SCOOTY PEP c). 26% of the customers are attracted by SCOOTY PEP. TVS STAR CITY d). TVS APACHE b). 04% of the customers are attracted by TVS STAR CITY and 18% of the customers are attracted by TVS XL HEAVY DUTY. INTERFERENCE From the above table we conclude that 52% of the respondence are attracted by TVS APACHE. 32 .

12 33 .60% 50% TVS APACHE 40% SCOOTY PEP 30% TVS STAR CITY 20% TVS XL HEAVY DUTY 10% 0% Chart No.

16% of the customers prefer to expect installment from the dealers. 13 OFFERS Net payment Installment Discount Guarantee NO. Net payment b). INTERFERENCE From the above table we can conclude that 38% of the respondence prefers to expect guarantee from the dealers.13). 34 . Discount d). What you expect from the dealers? a). OF RESPONDENCE 05 08 18 19 PERCENTAGE 10% 16% 36% 38% INTEPRETATION From the above table we can analyze that from 50 respondence 10% of the customers prefer to expect net payment from the dealers. 36% of the customers prefer to expect discount from the dealers and 38% of the customers prefer to expect guarantee from the dealers. Guarantee Table No. The above table is converted into percentage and shown in the chart below. Installment c).

13 35 .40% 35% 30% 25% 20% 15% 10% 5% Net payment Installment Discount Guarantee 0% Chart No.

The above table has been converted into percentage and it has been shown in the below chart. Men Table No. 14 GENDER Men Women NO. OF RESPONDENCE 32 16 b). INTERFERENCE From the above table we can conclude that 78% of the men prefer to buy TVS bikes. Who prefer the TVS bikes more? a). 36 . Women PERCENTAGE 78% 32% INTERPRETATION From the above table we can analyze that from 50 respondence 78% of the men prefer the TVS bikes the most and 32% of the women prefer the TVS bikes.14).

14 37 .80% 70% 60% 50% Men 40% 30% 20% 10% 0% Women Chart No.

a).15). The above table is converted into percentage and shown in the below chart. 15 OPINION Yes No INTERPRETATION From the above table we can analyze that from 50 respondence 64% of the customers prefers 4 wheelers from the TVS company and 36% of the customers do not prefer 4 wheeler from the TVS company. 38 . Yes Table No. b). Do you prefer any 4 wheelers from TVS company. No NO. OF RESPONDENCE 32 18 PERCENTAGE 64% 36% INTERFERENCE From the above table we came to know that 64% of the respondence prefers 4 wheelers from the TVS company.

15 39 .70% 60% 50% 40% 30% 20% 10% 0% Yes No Chart No.

a).16). 40 . The above table is shown in the chart below. OF RESPONDENCE 37 13 b). Yes Table No. No PERCENTAGE 74% 26% INTERPRETATION From the above table we can analyze that from 50 respondence 74% of the customers are satisfied with the current price of the vehicle and 26% of the customers are not satisfied with the current price of the vehicle. Are you satisfied with the current price of the vehicle. INTERFERENCE From the above table we can conclude that 74% of the respondence are satisfied with the current price of the vehicle. 16 OPINION Yes No NO.

80% 70% 60% 50% Yes 40% 30% 20% 10% 0% No Chart No. 16 41 .

No PERCENTAGE 56% 44% INTERPRETATION From the above table we can analyze that from 50 respondence 56% of the respondence think that there bikes are good in all roads and 44% of the respondence think that there bikes are not good in all roads. Yes Table No. INTERFERENCE From the above table we conclude that 56% of the respondence bikes are good on all roads. 17 OPINION Yes No NO.17). a). Above table is converted into percentage and it has been shown in the form of chart. Is your TVS bike is good on all roads. OF RESPONDENCE 28 22 b). 42 .

17 43 .60% 50% 40% Yes 30% No 20% 10% 0% Chart No.

OF RESPONDENCE 39 11 b). 44 . Yes Table No. Will you suggest others to buy TVS bikes. INTERFERENCE From the above table we can conclude that 78% of the respondence are satisfied with there TVS bikes and they are willing to suggest others to buy TVS bikes. The above table has been converted into percentage and it has been shown in the form of chart.18). a). No PERCENTAGE 78% 22% INTERPRETATION From the above table we can analyze that from 50 respondence 78% of the customers prefer to suggest others to buy TVS bikes and 22% of the customers do not want to suggest others to buy TVS bikes. 18 OPINION Yes No NO.

18 45 .80% 70% 60% 50% Yes 40% 30% 20% 10% 0% No Chart No.

19 OPINION Yes No NO.19). a). No PERCENTAGE 70% 30% INTERPRETATION From the above table we can analyze that from 50 respondence 70% of the customers preferred some other company bikes before purchasing TVS bikes and 30% of the customers did not consider to buy any other company bikes before purchasing TVS bikes. 46 . OF RESPONDENCE 35 15 b). The above table has been converted into percentage and it has been shown in form of chart. INTERFERENCE From the above table we conclude that 70% of the respondence preferred to buy some other company bikes before purchasing TVS bikes. Before purchasing TVS bikes did you consider any other company bikes. Yes Table No.

70% 60% 50% 40% 30% 20% 10% Yes No 0% Chart No. 19 47 .

 The company should manufacture bikes with new designs and colours.  TVS bikes are not good in pickup.CONCLUSION We here by conclude that the above information about the TVS Company is true to the best of our knowledge.  The performance of the bikes reduces as it passes on different on rocky roads.  The bike should be of low cost so that common people can also buy it with full satisfaction. We hope that it serves the purpose effectively and procures effective results.  As a customer of TVS products I prefer four wheeler from the TVS company.  The bikes which are exclusively manufacture for females must have various options like supporter. We have meticulously collected this information which is absolutely authentic. So the company should concentrate on this drawbacks. SUGGESSION  I would like to suggest TVS Company to manufacture more stylish and fastest bikes like Apache RTR. Our endeavour shall get the desired results fruitfully.  The spare parts of TVS bikes should be cheap as well as it should be easily accessed by the customer. 48 .  The bikes manufactured by TVS company should be eco-friendly and must have more fuel efficiency.

 It should produces cost efficient bikes and eco-friendly bikes.  New bikes should be introduced to carry heavy luggauges for all the business people. stand indicators etc.  It would be better if it introduces in many more designs like sports look in a reasonable price which even common people can afford. The company should also adopt latest technologies in manufacturing the bikes in all aspects like tubeless tyres.  To give more convenience to the customers the company should manufacture gearless vehicles like Honda Activa which is more preferred by old people.  According to me Hero Honda bikes are better than TVS bikes in all aspects.  Introduce some 200cc bikes and 250cc bikes which can compete with Bajaj auto mobiles. 49 .  I would suggest to manufacture bikes for women that would weigh lesser than the current scooty pep.  TVS company has done a good job by manufacturing vehicles like scooty pep which is more useful for women.  The company has to introduce modern suspension technologies to protect the spinal cord of the riders.  It should increase number of free services given to the customers from 5 to 7.  It would be better if it reduces the height by 2 inches.  It is better if it uses durable outfits.

it’s in your hand to make them satisfy fully. increase free services from 5 to 7. Most of the respondence are just satisfied with the TVS bikes. RTR Fi and try for introducing still more bikes in new model in sport look and which attracts every one and also introduce 200cc and 250cc bikes which may compete the Bajaj auto mobiles. Also place the banners of TVS bikes in attractive manner and in a right place where it would be visual for everyone and also increase the pickup in the bikes. Give at least 2 years of guarantee for the TVS bikes for the customers.RECOMMENDATION From this survey we are willing to recommend the TVS Company that reduce the production of bikes in yellow colour and think for any other colour which suits to everyone. introduce durable bikes. We hope so all these data may get you an efficient results. 50 . Many are attracted by Apache models like RTR. increase the comfort in the bikes. Reduce the cost of the bikes which a layman can also be afford and also we came to know that many people intends to equal value for money so maintain the brand image of the company.

2nd edition [New Delhi.7. Raju. Marketing Management.BIBLIOGRAPHY 1). 2008] PP 4. Marketing Management.6. prentice Hall Of India.5. M.S. Reddy and Ramanath. 1st edition [Himalaya Publishing House. 2003] PP 3. Philip Kotler. 2). 2006] PP 1.5. 51 .6. 3). Appanaiah. Vikas Publishing House. Consumer Behaviour. Dominique xardel.2. 1st edition [New Delhi.

a). Poor [ ] 8).APPENDIXES TVS PRODUCTS :QUESTIONNAIRES Name: Age: Occupation/ Qualification: 1). Poor [ ] 6). Fully satisfied [ ] c). Not satisfied [ ] 52 . Good [ ] d). No value for money. More value for money [ ] c). Blue [ ] c). Poor [ ] 7). Good [ ] d). Design [ ] 3). which colour TVS Bike do you own? a). Banners [ ] 5). Red [ ] b). Cost [ ] d). Black [ ] d). Less value for money [ ] d). Your satisfactory level with the performance of TVS bikes. Fuel Efficiency [ ] b). How did you come to know about TVS bikes? a). Your opinion bout TVS bikes in terms of pick up. Good [ ] d).V advertisement [ ] b). Excellent [ ] c). Excellent [ ] c). Satisfactory [ ] b). Excellent [ ] c). Partially satisfied [ ] b). Satisfactory [ ] b). What did you think about TVS bikes in terms of comfort? a). Satisfied [ ] d). Equal value for money [ ] b). Yellow [ ] 2). Friends [ ] c). T. what made you to buy TVS motors? a). Satisfactory [ ] b). what is your opinion about TVS? a). Magazines [ ] d). a). [ ] 4). What do you think about TVS bikes in terms of Road Grip? a). Brand Image [ ] c).

Before purchasing TVS bikes did you consider any other company bikes a). Excellent [ ] c). a). Poor [ ] 11). Good [ ] d). No [ ] 17). TVS APACHE [ ] c). Men [ ] b). Price [ ] c).9). Installment [ ] d). Will you suggest others to buy TVS bikes. Brand image [ ] d). a). SCOOTY PEP [ ] d). Your opinion about the benefits provided by the TVS bikes. What you expect from the dealers? a). Yes [ ] b). a). Satisfactory [ ] b). Women [ ] 15). Yes [ ] 20). Durability [ ] 10). Discount [ ] b). No [ ] 18). Yes [ ] b). No [ ] 53 . a). Yes [ ] b). 5 free services [ ] d). State the reason for taking TVS products. Guarantee [ ] 14). 4 free services [ ] c). Quality [ ] b). 6 free services [ ] b). Do you prefer any four wheelers from TVS company. TVS STAR CITY [ ] b). Who prefer the TVS bikes more? a). Suggession:………… b). Are you satisfied with the current price of the vehicle. 7 free services [ ] 12). No [ ] 19). Net payment [ ] c). a). No [ ] 16). TVS XL HEAVY DUTY [ ] 13). Is your TVS bike good on all roads? a). Which of the following TVS bikes are most impressed by you? a). Yes [ ] b). How many free services do you require from TVS bikes? a).