Professional Documents
Culture Documents
TABLE OF CONTENTS
Executive Summary ......................... 2 Background ........................................ 2 Purpose ............................................... 2 Research Questions ....................... 2 Participant Recruitment .............. 3 Method ................................................. 3 Technique .......................................... 3 Roles of the Research Team ....... 3 Project Timeline .............................. 3 Pilot ....................................................... 4 Test Procedures .............................. 4 Data Collection ................................. 4 Results ................................................. 5 Recommendations ........................... 5 Findings and Discussion .............. 5 Design Suggestions ........................ 6 Limitations and Strengths ........... 7 Conclusion .......................................... 7 Appendix ............................................. 8 F1: Website Interface .................... 8 F2: Participant Demographics .. 9 F3: Participant Feedback ............. 10 F4: Dendrogram .............................. 11
GO PURPLE. BE GOLD.
EXECUTIVE
SUMMARY
Card
sorting
is
a
method
that
sheds
insight
to
how
users
think
the
information
and
navigation
should
be
presented
within
the
product.
A
pilot
user
requirements
study
that
took
the
form
of
an
open
group
card
sort
evaluated
the
site
structure
and
navigation
of
the
UW
HUB
website.
Many
students
who
use
the
site
regularly
have
expressed
their
frustration
in
accessing
critical
site
information
and
functionality
(e.g.
making
facility
reservations).
Results
show
that
among
24
recruited
participants,
16
disagreed
and
4
strongly
disagreed
with
the
current
organization
of
the
site.
A
dendrogram
of
all
eight
testing
sessions
was
generated
in
WebSort
to
present
the
hierarchical
similarities
between
the
various
cards
used.
An
average
of
15
cards
were
used
throughout
the
eight
sessions,
and
the
four
most
common
clusters
of
pages
were:
about,
services,
entertainment,
and
contact.
The
research
team
recommends
(1)
removing
redundant
menu
items
and
specify
those
pages
further,
(2)
including
new
pages
for
commonly
expected
features,
and
(3)
moving
existing
menu
items
into
a
different
cluster
of
pages.
The
development
team
hopes
to
see
its
research-based
recommendations
influence
future
iterative
design
changes
throughout
the
lifecycle
of
the
UW
HUB
website.
BACKGROUND
Purpose
The
University
of
Washington
Husky
Union
Building
is
a
quintessential
space
on
campus
that
brings
together
students
from
various
groups
to
partake
in
activities
that
enhance
student
life
on
campus.
Utilized
by
a
population
of
over
40,000
students,
staff,
and
faculty,
the
UW
HUB
completed
its
renovation
and
reopened
to
the
public
in
2012.
However,
a
renovated
HUB
did
not
come
with
a
renovated
website.
We
as
the
research
team
visit
the
UW
HUB
website
frequently
for
a
variety
of
reasons,
but
its
current
navigation
layout
makes
it
difficult
to
access
the
information
we
need.
We
cannot
quickly
find
commonly
used
features
like
making
room
reservations,
and
other
information
pertaining
to
critical
UW
HUB
services
remain
hidden
in
multilevel
menus.
Research Questions
We are interested in investigating how can the site map of the UW HUB website be redesigned to allow for users to quickly find the information they need. We want to know what pages are identified as the highest priority for regular users, and which pages should be organized and grouped together to provide a more streamlined experience for regular users. We hope to apply the usability techniques we learned from our HCDE 417 Usability Research course to solve these questions and even address other user requirements activities in the future.
Page 2
Participant Recruitment
We recruited participants through an online directory of Registered Student Organization (RSO) student leaders from various academic departments, multicultural clubs, and other special interest groups. Receiving input from active student users that represent diverse campus communities provided a more holistic perspective as to how the general student body used the UW HUB website. The user profile that we targeted composed of regular users who have visited the site at least once per quarter. Feedback from active users was assumed to be more relevant and rich in content than students who never visited the site and do not fully understand its functionality.
METHOD
Technique
A
card
sort
activity
gave
insight
into
how
users
think
the
information
and
navigation
should
be
within
the
site.
By
way
of
an
open
group
card
sort,
participants
were
given
instructions
to
free-list
all
items
relevant
to
the
product
by
naming
every
page
item
they
can
think
of
that
should
be
associated
with
the
HUB
website.
Users
were
then
tasked
to
sort
cards
into
groups
that
they
felt
were
appropriate
and
asked
to
describe
each
group.
Unlike
other
generic
usability
tests
that
typically
involve
one
user
evaluating
a
product,
groups
of
three
students
in
this
exercise
allowed
for
collaboration
and
discourse
between
participants.
Eight
open
card
sort
activities
were
conducted
with
groups
of
three
students
that
fit
the
desired
user
profile
of
enrolled
UW
students
that
have
visited
the
HUB
website
at
least
twice
within
the
past
month.
Upon
the
completion
of
all
card
sorts,
we
collected
feedback
from
24
participants.
Project
Timeline
Identified
research
question:
October
24,
2012
Conducted
pilot
test:
November
1,
2012
Created
test
plan
and
kit:
November
15,
2012
Recruited
and
confirmed
participants:
November
16,
2012
Conducted
user
requirements
activities:
November
21,
2012
Transcribed
and
analyzed
data:
November
28,
2012
Presented
findings
and
recommendations:
December
6,
2012
Page 3
Pilot
Prior
to
conducting
our
first
card
sort
activity,
we
ran
a
pilot
to
ensure
the
viability
of
the
test
design.
We
contacted
three
students
listed
on
the
public
RSO
directory
from
various
campus
organizations
via
email
to
participate
in
our
pilot.
Although
two
of
the
recruited
participants
have
completed
online
card
sorting
activities
in
the
past,
they
both
expressed
that
they
preferred
our
pen
and
paper
card
sort
activity
because
of
its
hands-on
interactivity.
We
discovered
that
although
each
participant
had
their
own
mental
mapping
of
how
the
UW
HUB
website
should
be
structured,
the
final
organization
represents
a
collaborative
compromise
of
the
best
design
elements
from
each
participants
ideas.
The
participants
understood
our
instructions
and
their
role
in
our
usability
study,
and
as
expected,
their
final
group
card
sort
design
did
not
match
the
current
layout
of
the
site.
Test
Procedures
Prior
to
each
card
sort
activity,
we
had
each
participant
fill
out
a
consent
form
and
pre-test
questionnaire.
The
starting
state
for
each
card
sorting
activity
began
with
an
empty
table
and
unwritten
sticky
notes.
After
the
orientation
script
was
read
aloud
by
the
moderator,
participants
populated
the
sticky
notes
with
names
of
relevant
pages
of
the
UW
HUB
website.
The
participants
then
grouped
pages
together
by
relevance.
Participants
were
allowed
to
use
a
laptop
we
provided
to
reference
the
current
layout
of
the
site.
After
the
card
sort
was
completed,
the
recorder
photographed
the
final
cluster
of
sticky
notes
that
represented
the
participants
suggested
site
map
of
the
UW
HUB
website,
noted
the
length
of
the
activity,
and
tracked
the
amount
of
cards
used
as
performance
measures
for
successful
task
completion.
We
concluded
the
activity
by
distributing
a
post-test
questionnaire
to
the
participants
and
compensated
them
accordingly
for
their
time.
Page 4
Results
According
to
data
generated
from
pre-test
questionnaires
in
Figures
2,
our
efforts
in
recruiting
students
from
various
ethnicity,
gender,
ability,
and
class
standing
have
resulted
in
a
diverse
participant
pool.
The
post-test
questionnaires
revealed
the
general
dissent
of
the
navigation
architecture
of
the
UW
HUB
website.
According
to
Figure
3,
16
disagreed
and
4
strongly
disagreed
with
the
current
organization
of
the
site.
A
dendrogram
of
all
eight
testing
sessions
generated
in
Figure
4
via
WebSort
presents
the
hierarchical
similarities
between
the
various
cards
used.
An
average
of
15
cards
were
used
throughout
the
eight
sessions,
and
the
four
most
common
clusters
of
pages
were:
about,
services,
entertainment,
and
contact.
RECOMMENDATIONS
Findings
and
Discussion
The
page
definitions
of
the
current
site
organization
caused
much
confusion
among
our
users.
One
of
the
participants
stated,
As
a
international
student,
one
of
the
most
important
aspects
of
the
HUB
website
for
me
is
clarity
in
its
language.
Its
hard
for
students
with
my
background
of
English
as
a
second
language
to
find
the
information
we
need
when
its
mislabeled.
Six
out
of
eight
groups
reported
inconsistencies
with
how
menu
items
were
named.
Another
user
stated,
These
redundant
menu
items
are
confusing.
I
wish
this
site
was
more
descriptive
with
its
page
titles.
Pages
such
as
Entertainment
had
redundant
sub
menu
items
named
Entertainment,
which
prompted
us
to
change
the
naming
convention
used
for
that
sub
menu
item
from
Entertainment
to
a
further
specified
page
(e.g.
Games
Area).
The
current
organization
of
the
UW
HUB
website
was
also
lacking
critical
features
that
students
expected
to
see
on
its
homepage.
Integration
with
social
media
was
also
a
reoccurring
comment
in
four
different
card
sort
sessions.
One
of
the
participants
asserted,
I
would
like
to
see
social
media
pages
included
so
that
I
can
connect
to
the
HUB
beyond
its
website.
Moreover,
there
was
at
least
one
participant
in
all
eight
sessions
that
mentioned
the
need
for
an
easily
identifiable
facilities
reservation
page.
I
make
facility
reservations
on
behalf
of
my
RSO
every
week
and
its
frustrating
that
I
cant
do
that
on
the
home
page,
boasted
a
frequent
student
user
of
the
site.
Page 5
Several pages were moved out of their current cluster and placed into a new one altogether. For instance, seven out of the eight testing sessions demanded the Contact page to be a main menu instead of a sub menu under Discover the HUB. Participants took this suggestion further and added a Map page under this new Contact page because the content of directions provided to get to the HUB was perceived as relevant contact information. Seeing a visual map of where the HUB is located on campus is way more helpful to me than a long text of directions, said a user. In fact, five groups preferred to see an actual map of where the HUB was located on campus than reading turn-by-turn text directions. A couple groups removed the Directory page as a main menu item and placed it under the Contact page, saying that a directory of HUB staffed personnel was not as important of a priority than the actual contact information of the HUB.
Design Suggestions
1. (Boxed) Remove redundant menu items and specify those pages further. 2. (Starred) Include new pages for commonly expected features. 3. (Arrowed) Move existing menu items into a different cluster of pages.
Page 6
The primary weakness of the card sort that we discovered, primarily after the usability testing and during the transcription phase of the project, was the nature of the subjective data we had to interpret. The subjective issues we had with understanding definitions of synonymous pages could have been combatted by asking them to write a short description of any cards that were not explicit. Overall, the card sort helped us to more easily identify what type of pages users thought were related, which pages were prioritized over others, and what content needed to be changed altogether. Additionally card sorts can be overlaid and combined into one larger site map, which helped to combine the collective opinions of many people. Using an open card sort was useful because it provided our participants the ability to create their own content and site architecture. The result of this open card sort method was the creation of new content, such as social media buttons, which we had never even considered to add. Considering the overall discontent of the current site organization, an open card sort was clearly the best option to solve our research problem.
CONCLUSION
We
conducted
eight
rounds
of
card
sorting,
which
total
24
participants
who
fit
the
targeted
user
profile
of
active
UW
HUB
website
visitors.
The
research
team
performed
a
correlation
analysis
by
inputting
pen
and
paper
card
sort
data
into
computer
software
(WebSort)
to
generate
a
dendrogram
of
commonly
clustered
pages
across
the
eight
sessions
of
card
sorting.
The
interpretation
of
the
pre-test
and
post-test
questionnaires
distributed
on
the
testing
site
illustrated
both
the
diversity
of
the
participant
sample
and
noticeable
trends
in
their
preferences.
We
communicated
high
level
findings
from
the
card
sorting
activity
and
summarized
key
results
based
off
of
interesting
feedback
from
UW
HUB
website
users
to
recommend
an
improved
navigation
layout
intended
for
the
actual
designer
of
the
UW
HUB
website.
The
development
team
hopes
to
see
its
research-based
recommendations
influence
future
iterative
design
changes
throughout
the
lifecycle
of
the
UW
HUB
website.
Page 7
Appendix
Page 8
Ethnicity
Gender
Disability
Class
Page 9
I prefer my proposed site structure to the current site structure of the UW HUB website.
Page 10
Figure
4:
Dendrogram
Page 11