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Tele-calling Script: EASY HEALTH

1: CALL OPENING
Namaskar Sir/Mam. Am I speaking with Mr/Ms (Prospects full name) My Name is _____ and I am calling from Apollo Munich Health Insurance Co. Ltd. How are you Mr./Ms. ________ (Prospects last name). We have received a mailer from your side stating your interest in our health insurance plans OR Weve got an sms from your side stating your interest in our health insurance plans Sir/Mam is it good time to talk? If NO: Can you please suggest if I can call back today evening at 5:00 pm or 6:00 pm will be better? (Give two options to the prospect to choose from) OK Sir. I shall call you at 5:00 pm. If YES: Thank You Sir/Mam!!
Considering tremendous rise in healthcare cost in last few years one should not wait for such situation to realize the importance of having health insurance. We really appreciate that you have chosen AMHI, the experts in the field of Healthcare and Health insurance for this need of yours.

May I know your age please? Are you married? Sir Are you looking to buy health insurance plan for yourself or your family as well?

2: PITCHING
Sir our endeavor is to suggest to our Prospects the benefits in our plan which are useful when they are required to be utilized. We have a very good product which I am sure will be highly beneficial and match your requirements completely. The name of this product is Easy Health and is one of the best in the industry. Let me take you through some of the key benefits. We are Apollo Hospitals Group Company; hence the facility can be availed on cashless basis across all Apollo Hospitals in the country along with other 4500 Network Hospitals. It offers benefits like inpatient treatment which covers all hospitalization expenses and that so without any sub limits, room capping and co-payments and also offers lifelong renewals. The plan covers 60 days of pre hospitalization and 90 days of Post hospitalization expenses.

There are 140 day care procedures which are all covered under this plan and we also pay for emergency ambulance and organ donor expenses along with free periodic health check ups. This plan also provides No Claim Cumulative bonus of 10% per claim free year. Besides all this there is this Tax benefit also under Sec 80D. The product is designed as per the Prospects need, which offers sum insured range till 10 lakh. Scenario 1: (Prospects aged <=45 yrs) Sir, as per your details sum insured of around Rs. 5 lakh will be the most suitable one and we can book the same instantly online as well. (Agent needs to assess the customer in terms of certain aspects like age, location and family structure and accordingly pitch a variant of either Rs. 4 lac or Rs. 5 lac) Your premium amount for Rs. 5 lac SI will be Rs._____. Sir, Which payment mode you would like use cheque/cash/credit card? Prospect: (Please send somebody to collect the cheque/ I want to meet somebody from your company to buy) TC: Sir our executive will come and meet you. TC: Please provide the address for the meeting. TC: Sir shall I send him tomorrow morning at 11 am (any appropriate time) or evening at 4 pm (any appropriate time) will be better. TC: Thank you very much for your time. You were speaking to (Agent name). Have a nice day! IF prospect doesnt agree for suggested SI: TC: Sir, ideally you should go for Rs. 5 lac SI but if you want you can choose a lower SI to start off and enhance it on the next renewal. TC: The premium for Rs.4 lac SI is Rs.___ and that for Rs 3 lac is Rs.______.Sir which one would you like to go for: Rs. 4 lac or Rs. 3 lac. TC: Which payment mode you would like use cheque/cash/credit card? Prospect: (Please send somebody to collect the cheque/ I want to meet somebody from your company to buy) Sir our executive will come and meet you. Sir shall I send him tomorrow morning at 11 am (any appropriate time) or evening at 4 pm (any appropriate time) will be better.. Thank you very much for your time, you were speaking to (Agent name), Have a nice day!

Scenario 2: (Prospect is aged >45 years/ Prospect wants a cover of 7.5/10 lakh) TC: Sir since your age is greater than 45 yrs/ Sir since you have chosen a sum insured above 5 lakh, you will be required to go for Pre Policy Check up. Appontment details with our empanelled dignostic centre near your residence will be given to you within 2 -3 days.

TC: Your premium for the plan selected is Rs (as per SI). TC: Our executive will visit you to collect the necessary documents. TC: Please provide the address for the meeting. TC: Sir shall I send my executive tomorrow morning at 11 am (any appropriate time) or evening 4 pm (any appropriate time) will be better. TC: Thank you very much for your time. You were speaking to (Agent name), Have a nice day!