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How To Troubleshoot Startup Problems in Windows 2000

http://support.microsoft.com/kb/315396

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How To Troubleshoot Startup Problems in Windows 2000


Article ID: 315396 - View products that this article applies to.

System Tip This article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you.
Visit the Windows XP Solution Center

This article was previously published under Q315396

Notice This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center (http://support.microsoft.com/win2000) is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy (http://support.microsoft.com/lifecycle/) .

Notice This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center (http://support.microsoft.com/win2000) is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy (http://support.microsoft.com/lifecycle/) .

Summary

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6/5/2013 12:54 PM

How To Troubleshoot Startup Problems in Windows 2000

http://support.microsoft.com/kb/315396

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6/5/2013 12:54 PM

How To Troubleshoot Startup Problems in Windows 2000

http://support.microsoft.com/kb/315396

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6/5/2013 12:54 PM

How To Troubleshoot Startup Problems in Windows 2000

http://support.microsoft.com/kb/315396

To do so, either click a different basic configuration from the list or manually change the resource settings. WARNING: This procedure may require you to change the computer's complementary metal oxide semiconductor (CMOS) settings and the basic input/output system (BIOS) settings. Incorrect changes to the BIOS of the computer can result in serious problems. Change the computer's CMOS settings at your own risk. If Windows is unable to resolve a resource conflict, verify that the computer is configured to allow Windows to enumerate the devices in the computer. To do so, enable the Plus and Play OS setting in the Setup tool of the computer's BIOS. To change the computer's BIOS settings, either refer to the computer documentation or contact your computer manufacturer. 4. If you identify a problem device, disable it, and then restart the computer in normal mode. If the computer starts correctly, the device that you disabled may be the cause of the startup problem. Ensure that the device is listed on the Windows 2000 Hardware Compatibility List (HCL) and that it is installed correctly. Additionally, contact the manufacturer to report the behavior and to obtain information about possible updates that can resolve the startup problem. For additional information about how to use Device Manager, click the following article numbers to view the articles in the Microsoft Knowledge Base: 199276 (http://support.microsoft.com/kb/199276/ ) How to manage devices in Windows 244601 (http://support.microsoft.com/kb/244601/ ) How to troubleshoot unknown devices listed in Device Manager 125174 (http://support.microsoft.com/kb/125174/ ) Explanation of error codes generated by Device Manager

How to Confirm that the Computer's CMOS/BIOS Settings Are Correct


WARNING: This procedure may require you to change the computer's CMOS settings and the BIOS settings. Incorrect changes to the BIOS of the computer can result in serious problems. Change the computer's CMOS settings at your own risk. Incorrect or damaged CMOS and BIOS settings can cause startup problems. For information about the correct CMOS and BIOS settings for the computer, and for information about how to check and change these settings, either refer to the computer documentation or contact the manufacturer of your computer. To make sure that the computer's BIOS is current, contact the computer manufacturer to inquire about the latest BIOS update available for the computer.

The Recovery Console Tool


The Recovery Console tool is a command-line tool that you can use to repair Windows if the computer does not start properly. You can start Recovery Console from either the Windows 2000 Setup disks, the Windows 2000 compact disc (CD), or at startup if Recovery Console was previously installed to your computer. For additional information about how to use Recovery Console, click the article numbers below to view the articles in the Microsoft Knowledge Base: 301645 (http://support.microsoft.com/kb/301645/EN-US/ ) How To Recover a Windows 2000 Server that Does Not Start 229716 (http://support.microsoft.com/kb/229716/EN-US/ ) Description of the Windows 2000 Recovery Console 216417 (http://support.microsoft.com/kb/216417/EN-US/ ) How to Install the Windows Recovery Console

The Emergency Repair Process


If you have created an Emergency Repair Disk (ERD), use it to troubleshoot and resolve the startup problem. Note that the emergency repair process is limited to repairing the system files, the partition boot sector, and the startup environment. For additional information about the emergency repair feature, click the article number below to view the article in the Microsoft Knowledge Base: 231777 (http://support.microsoft.com/kb/231777/EN-US/ ) How to Create an Emergency Repair Disk in Windows 2000

How to Use the Microsoft Product Support Services Web Site to Find a Solution
If you cannot resolve the problem by following the steps in this article or by viewing the Knowledge Base articles in the References section of this article, you can use the Microsoft Product Support Services Web site to find a solution to your problem. The following list describes some of the services that the Microsoft Product Support Services Web site provides: Searchable Knowledge Base (http://support.microsoft.com/default.aspx?pr=kbinfo&) - Search technical support information and self-help tools for Microsoft products. Frequently Asked Questions (http://support.microsoft.com/default.aspx?scid=fh;RID;faqs) - View product-specific frequently asked questions and support highlights. Software and Updates (http://www.microsoft.com/downloads/en/default.aspx) - Find software and updates on the Download Center. Other Support Options (http://support.microsoft.com/) - Ask a support question using the Web or call Microsoft Product Support Services.

References

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How To Troubleshoot Startup Problems in Windows 2000

http://support.microsoft.com/kb/315396

Properties
Microsoft Windows 2000 Server Microsoft Windows 2000 Advanced Server Microsoft Windows 2000 Professional Edition

Keywords: kbenv kbhowtomaster KB315396

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