ITIL Implementation using Process Templates: Overview of the Project Course

Identify the Service Structure
Identify the structure of business services Identify the structure of supporting services

Select ITIL Roles and Determine Role Owners
Identify the ITIL roles for the processes to be introduced Determine the role owners

Define Process Structure
Analyse as-is processes Define the to-be process structure Define the process interfaces

Establish Process Controls
Determine the process owners Define KPIs and measurement procedures Define reporting procedures

Design Processes in Detail
Define detailed activitiy sequences

Implement Processes and Systems
Identify system requirements Select system(s) to support the to-be processes Implement system(s) Implement to-be processes

Train IT Staff and Customers
Train IT staff involved in running the new processes Inform and instruct users (customers)

© IT Process Maps GbR

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