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1823 Fairfield Dr., Dothan, AL 36303 Home: 334-699-2375 LinkedIn Profile:

Customer focused, results-oriented manager having significant Telecom/IT industry experience with personnel and projects from a management, administrative and technical perspective. Strong leader, communicator and decision-maker. Proficient at saving costs while improving productivity. Comfortable working on teams or independently. Knowledgeable in the following:

Business Operations & Management Personnel and Office Administration Network Management & Operations Customer Service & Sales Support Forecasting, Budgeting, & Cash Assurance

Project Management - All Size Projects Revenue Generation, Profit Growth, ROI, & P&L Computers & Network Components Inventory and Facility Management Proposals, Presentations, RFP's, & SOW

Jeffers 4/2010 - Present Network Administrator / Desktop Support Manage, maintain, configure, and install HP & Dell servers running MS Server 2003, 2008, and 2012. Provide setup and support for Active directory on user accounts to support call center, retail, warehouse, and administrative users. Provide direct end user support for telephones, printers, scanners, PC and laptop hardware running XP, 2000, Vista, Win7, Win8, and Mac OSX. Install and configure software for both Proprietary E-Commerce platform and Office Suites 2003, 2007 & 2010 on user computers. Perform upgrades and troubleshooting for network hardware, printers, and software. Maintain inventory of equipment and parts as well as documentation of moves, adds and changes. Develop and document system standards for computers and network devices. Recommend and schedule repairs to the telephone hardware and telecom services. Train users on various hardware, peripherals, and software applications. Maintain user profiles and network connections on VPN running Sonicwall firewall. Manage Symantec Backup Exec images and tapes. Install, configure and manage Symantec Antivirus on all network computers CONTRACT WORK- LIMITED ASSIGNMENTS 1/2009 4/2010 Computer Installation / Technician Lead As a Dell Certified Systems Expert, installed, wired, configured, isolated and repaired computers and systems on contract basis for both private personnel and the following companies: TAC Worldwide, Mesa, AZ Background cleared for work with Social Security Administration. Stratus Technology Services, Shrewsbury, NJ Work completed at Stein Mart Smart Source, Inc, W. Chicago, IL Work completed at HealthSouth Rehab Hospital.

Insight Global, Vienna, VA Work completed for Dell Computer at Ft. Rucker (US Army)




WINDSTREAM COMMUNICATIONS, Blakely, GA 7/2004 12/2008 Manager Wireline Network Operations Managed and directed all installations, maintenance and service repair activities, PBXs, special services and circuits, network transmission, E911, broadband, internet services, voice mail systems, and other complex systems including Cisco routers, Juniper, Nortel, and Turin - providing 11,000+ access lines using Lucent 5ESS and DMS10 via 773 miles of copper and fiber networks. Managed local retail store. Area was rated #17 in performance of 150 managers for year 2004, #15 in 2005, and #14 in 2006: area ratings stopped after 2006. Fluent in network topologies, inside and outside fiber and cable plant. Windows XP and Vista, Linux, and MS Office Suite. COMPUTER GENERATED SOLUTIONS, Atlanta, GA 5/2003 7/2004 A+ Technical Support Mobility Specialist Fielded customer calls, service tickets, and performed phone solves using detailed problem determination. After failure isolation, conducted parts shipment, on-site field dispatch, and depot replacements on IBM ThinkPad and desktop hardware from IBM contracted call center. Achieved or exceeded call metrics and problem solve ratios. Supported laptops and desktop hardware, LAN & WAN infrastructures in call center environment. SELF EMPLOYED, Roanoke, VA 11/2002 5/2003 Independent Consultant Consulted with private individuals and small businesses on networking needs; analyzing requirements, recommending designs and solutions, procuring equipment, and completing installations. Built, installed, upgraded, repaired, and configured PCs and laptops, printers, and peripherals. Setup OTC software to user requirements; configured email and internet access thru ADSL and high speed cable modems. Saved customers up to 50% off typical commercial vendor costs. ADELPHIA COMMUNCIATIONS, Roanoke, VA 9/1999 10/2002 Operations Manager Managed design, construction, installation, operation and maintenance of 485 miles of metro fiber rings & long haul routes, 7 central offices, 2 regen sites, and 11 ILEC co-locations, for competitive local exchange carrier (CLEC) central office consisting of a Lucent 5ESS switch, Lucent WaveStar 400G DWDM, SONET optical multiplexers - Fujitsu FLM OC3's, OC12's, OC48, and Titan 5500 DACS. Increased revenue $250k while reducing costs $200k converting 1700 UNE customer lines in 5 month timeframe. Assistant General Manager KMC TELECOM, Augusta, GA 1/1997 9/1999 Network Supervisor Managed operation and maintenance of 45 miles of metro fiber rings for competitive local exchange carrier (CLEC) central office consisting of a Lucent 5ESS switch, Lucent DDM-2000 OC3's, OC12's, & OC48 equipment, Fujitsu FLM 150 & 600s, DDM-2000 DACS IV, DACS II, FiberReach Wideband/Narrowband OC1's, and SLC-2000 RT's & HDT's. Completed central office build-out and turn-up on time and within budget.




INET, Huntsville, AL 3/1996 1/1997 Electronic Services Supervisor (NASA Contractor) Directed installation and maintenance of LAN, WAN, and CATV communications for NASAs Marshall Space Flight Center consisting of 6000+ employees and contractors. Group Achievement Award 11/1996 - ATLAS-3 Mission/STS66 Individual Contribution Award 3/1996 - USMP-3 Mission/STS75 BOEING, Huntsville, AL 1/1990 3/1996 Technical Support Supervisor (NASA Contractor) Managed installations and maintenance of voice, data, CATV, and downlink video communications for Marshall Space Flight Centers Payload Operations Control Center to support 300 mission scientists and shuttle users in eight countries during Space Shuttle flights. Group maintained 100% up time on voice, video, and data systems in 20 Space Shuttle missions. 4 Individual Contribution Awards between 1992 and 1996 for four Space Shuttle Missions. 8 Group Achievement Awards between 1990 and 1996 for seven Space Shuttle Missions.


Calhoun County High School, Edison, GA - Diploma Certifications currently being studied: CompTIA A+, Network+, and Security+ Dell Certified Systems Expert Attended 26 various management or technical workshops and classes Rotary International 2005-2009 (Blakely Club Secretary/Treasurer 2008-2009) Telecommunications Advisory Board, ECPI Technical College, Roanoke, VA 2001-2002 DeKalb Community College, Decatur, GA - Electrical Engineering 1980-1981 Honorable discharge from US Air Force Confidential security clearance from Social Security Administration