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ATTACHMENT 1 Asking for and giving Information

ATTACTMENT 2

ATTACTMENT 3 ASKING FOR AND GIVING INFORMATION

ATTACTMENT 4 SHOWING PREFERENCE

ATTACTMENT 5 ASKING FOR AND INFORMATION

ATTACTMENT 6 ASKING FOR AND GIVING OPINIONS.

ATTACTMENT 7 MAKING SUGGESTION

ATTACTMENT 8 MAKING COMPLAINTS Naveen : Hello, I am Naveen calling from Tirunagar. Is it the SPCA? Voice : Yes, what can I do for you? Naveen : Ive already informed you about the stray dogs in my neighbourhood. Im afraid Ive got a complaint to make. Voice : Whats it? Naveen : Im sorry to say this, but these dogs are stoned and ill-treated by some children of our neighbourhood. Voice : Could you tell me where you live? Naveen : I live in Bharathi Street, Tirunagar, Madurai. Could you please come and take them away immediately? Voice : Definitely. Well come in an hour. Naveen : Thank you!

ATTACTMENT 9 ASKING FOR AND GIVING INFORMATION Arjun : Good afternoon sir! Im Arjun. I am working on an important assignment and I would like to get it done at your Centre. Mahesh : Fine! Lets go to Page Set up first. Do you want it in A 4. Letter, Legal or Custom Size? Arjun : Ive been asked to do it in A 4. Mahesh : Is the layout, portrait or landscape? Arjun : What does that mean? Mahesh : Well, portrait is the vertical layout, with the page height greater than the width, while landscape is the horizontal layout with the page width greater Arjun : I think portrait is OK. Mahesh : Let me set the margins Now, what about the font? Arjun : My teacher has suggested that I use Times New Roman font, size 12. Mahesh : Thats the standard book form. Can I use bold/ italics wherever necessary for highlighting? Arjun : Yes, Sir. Mahesh : Now, we 11 have to save Arjun : (grins) From the mouse nibbling my document? Mahesh : Is that a trap, naughty boy? Arjun : Well, Sir Now, how do we save? Mahesh : Well have to go to File and then click on Save. Now give me a name. Arjun : Std. XI Communicative English. Mahesh : Well, thats done. Now your assignment will be stored in the computer in that name. Arjun : Can I have a print-out now? Mahesh : Yes. Do you need a laser or ink-jet? Arjun : Whats the difference? Mahesh : The out-put is faster and more impressive in laser. And it costs a rupee more. Arjun : Why is that? Mahesh : Laser printers are of high quality and they use laser beams. Arjun : Ill go in for laser then. Mahesh : Here it is. Arjun : Thank you, Sir.

ATTACTMENT 10 GIVING WARNING Brett: Hi, Mom. Come in. Welcome to my new place. My roommates arent here right now or Id introduce you. Mom: Hi, dear. This is...uh...nice. Brett: It is, isnt it? I know you were a little worried about me moving out and into a house with five roommates. But as you can see, this is a nice place. Let me give you a tour. Mom: Oh, okay. Isnt it a little cramped in the house with six people? Brett: No way! Come on. Ill show you the rest of the house. Lets go this way to the kitchen. Watch out for that hole in the floor. I dont want you to trip. And dont worry about the Do Not Cross Police Line tape. Its just a joke. Mom: This is the kitchen? Why are all of your dishes on the floor? What do you keep in your cupboards? Brett: Be careful opening them! Were short on closet space so some of the guys keep their clothes and shoes in them. You never know what youll find if you open one. We just have to watch our step when we walk around the kitchen. Come on, Ill show you the bathroom. Mom: You only have one bathroom for six people? Brett: Were guys so we dont really need more than one bathroom. I just have to pay attention to when people take showers if I want enough hot water for my own shower. Watch your head! Mom: Too late for the heads up! Something just fell on my head. Brett: Oh, its nothing. Its just a little problem with the ceiling. Mom: Look out! I think the ceiling is falling down! This place is dangerous! Brett: Its nothing. Dont worry. As long as we stay alert, this is a great place to live.

Script by Dr. Lucy Tse

ATTACTMENT 11 : ASKING FOR AND GIVING DIRECTIONS Bob: Excuse me, I'm afraid I can't find a bank. Do you know where one is? Frank: Well, there are a few banks near here. Do you have a particular bank in mind? Bob: I'm afraid I don't. I just need to withdraw some money from either a teller, or an ATM. Frank: OK, that's easy. Bob: I'm going by car. Frank: Well, in that case, go straight ahead on this street until the third traffic light. Take a left there, and continue on until you come to a stop sign. Bob: Do you know what the name of the street is? Frank: Yes, I think it's Jennings Lane. Now, when you come to the stop sign, take the street on the left. You'll be on 8th Avenue. Bob: OK, I go straight ahead on this street to the third traffic light. That's Jennings lane. Frank: Yes, that's right. Bob: Then I continue on to the stop sign and take a right on 8th Avenue. Frank: No, take a left at the stop sign onto 8th Avenue. Bob: Oh, thanks. What's next? Frank: Well, continue on 8th Avenue for about 100 yards, past a supermarket until you come to another traffic light. Take a left and continue on for another 200 yards. You'll see the bank on the right. Bob: Let me repeat that: I go about 100 yards, past a supermarket to the traffic light. I take a left and continue for another 200 yards. The bank is on the right. Frank: Yes, that's it! Bob: OK. Can I repeat this to see if I've understood everything? Frank: Certainly. Bob: Go straight ahead until the third traffic light. Take a left, and continue on to the stop sign. Turn left onto 8th Avenue. Frank: Yes, that's right.

Bob: Go past the supermarket, to another traffic light, take the first left and I'll see the bank on the left. Frank: Almost, you'll see the bank on the right, after 200 yards or so. Bob: Well, thank you very much for taking the time to explain this to me! Frank: Not at all. Enjoy your visit! Bob: Thank you.

ATTACTMENT 12 MAKING SUGGESTIONS MARK: HI CHRIS, WOULD YOU LIKE TO DO SOMETHING WITH ME THIS WEEKEND? CHRIS: SURE. WHAT SHALL WE DO? MARK: I DON'T KNOW. DO YOU HAVE ANY IDEAS? CHRIS: WHY DON'T WE SEE A FILM? MARK: THAT'S SOUNDS GOOD TO ME. WHICH FILM SHALL WE SEE? CHRIS: LET'S SEE "ACTION MAN 4". MARK: I'D RATHER NOT. I DON'T LIKE VIOLENT FILMS. HOW ABOUT GOING TO "MAD DOCTOR BROWN"? I HEAR IT'S QUITE A FUNNY FILM. CHRIS: OK. LET'S GO SEE THAT. WHEN IS IT ON? MARK: IT'S ON AT 8 O'CLOCK AT THE BLUE CINEMA. SHALL WE HAVE A BITE TO EAT BEFORE THE FILM? CHRIS: SURE, THAT SOUNDS GREAT. WHAT ABOUT GOING TO THAT NEW ITALIAN RESTAURANT 'ITALIANNI'S'? MARK: GREAT IDEA! LET'S MEET THERE AT SIX. CHRIS: OK. I'LL SEE YOU AT 'ITALIANNI'S' AT SIX. BYE. MARK: BYE.

ATTACHMENT 13 MAKING COMPLAINTS Guest: When I first arrived I was assured that a bottle of Chivas Regis would always be in the mini-bar. Well Im here now and the bottle isnt. What kind of hotel are you running here anyway! Staff: I sincerely apologize for the oversight sir. We have been exceedingly busy today because of the convention. Ill have a complimentary bottle delivered immediatelyPlease accept it with our compliments. Guest: Well, I should hope it would be complimentary. Thank you. Good bye. Guest : This tea is sweetened, and I specifically wanted unsweetened tea. Staff: Im sorry maam. Ill bring an unsweetened tea immediately. Please excuse the mistake. Guest: No problem, things happen. Staff: Heres your tea maam. Let me know if I can be of further assistance. Enjoy the rest of your meal. Guest: Thank you. Guest: I had reserved a tennis court, but it has been taken over by someone else. Staff: Yes sir, I understand. But we have a policy that if a party is more than 15 minutes late for a starting time, we schedule the courts for other waiting guests. Im so sorry for the inconvenience. Would you like to reschedule? Guest: I requested the eggs over hard, these are over easy. Guest: Sorry about that sir, let me make you some more right away. Guest: We ran out of toilet paper. Is it possible to get more? Staff: Of course, maam. Ill send more up immediately. Is there any thing else you require? Guest: Now that you mention it, could you also bring up a six pack of Heineken? Staff: Yes maam, Ill notify room service and have them send some to your room. Guest: That would be great, thanks.

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