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List of Indicators of Hospital Quality Benchmark

The following indicators can be requested in several levels: hospital wide, (groups of) specialties (clusters of) ICD / DRG codes and individual specialists. For all themes listed below the most relevant Key Performance Indicators are mentioned. Apart from this list, in Hospital Quality Benchmark there is a choice of about a thousand other performance indicators from which your hospital can make its own selection.
Main group Theme Safety Subtheme Mortality Examples / explanation • Hospital mortality rate • Hospital mortality rate after OR • Hospital mortality rate after AMI < 65 years and >= 65 years • Occurrence cardiac arrest/AMI in hospital • Failure to Rescue (mortality rate after complications) • Failure to Rescue (mortality rate after OR) • % of patients receiving >1 blood transfusion • Absolute annual volume of high risk interventions like main cancer surgeries, Esophagus resection, AAA, PCI etc o total for the hospital (the team) o average by specialist o Amount for the specialist performing the least amount of surgeries. • % of patients screened by anesthesiology team prior to operation • % cataract surgery of which a vitrectomy was performed preoperatively • choice of diagnostic techniques such as:: o % diabetic patients with determined laboratory results o % diabetic patients with fundusscopy or fundusphotography • Choice of therapeutic techniques such as: o % endoscopic OR o % patients with expensive medication o % patients with surgery o % patients with hip fracture that was treated conservatively o % daycare for hernia ingualis • % readmissions within a specified period • % reoperations within a specified period (general) • % reoperations within a specified period with the same diagnosis • Number of emergency room visits for chronic disease • Waiting time to first consultation (requires time of first contact to be available) • Time between first outpatient visit and diagnostic images • Time between first outpatient visit and surgery • Time between surgery and discharge • Time between first consultation and end of treatment • Hospitalization time (total, preoperative, post-operative) • Total number of visits to hospital per patient for the whole cure trajectory


Volume high risk interventions


Quality of the primary process


Choice of Therapy


Patient orientated information

Access times Throughput

Number of visits


type of diagnoses. admissions. wards. wards. etc. Revenue development Financial result Operational result Operational result per DRG/ICD Operational Margin Production hospital Production Administrative process Production development Closing and invoicing DRG/ICDs Quality of administration 2 . different market areas. therapeutic actions. CT scans. etc. IC days. outpatient visits. requires complete regional data (also other hospitals) • Total invoiced prices / income per DRG/ICD Scheduling possibilities Satisfactory stakeholders Patient Patientsatisfaction Current market share Market development Market share Market Share Market Price Prices of DRG/ICD Costs per ICD/DRG Costs Revenues Absolute revenue • Split by costs for hospital and doctor • Split by fixed and variable costs • Split by. MRIs. type of diagnoses. • Same for growth of production • Growth of production parameters (%) split by different market areas. performed surgery. etc. medical supplies. laboratories. production types • time from last activity until closing DRG/ICD trajectory.) • activities split in pre-clinical/clinical/post-clinical trajectory • variation of the length of stay • % emergency admissions • # OR treatment during admission Patient satisfaction by DRG/ICD (requires patient satisfaction to be collected by patient number) • Patient amount displayed in absolute numbers in focus region/outside focus region • Increase/decrease of market in focus region/outside focus region • Market share (displayed in Google Maps). type of diagnoses. type of diagnoses. like a daycare DRG/ICD with inpatient days. production types • Split by type of treatment. inpatient days.Activities per ICD/DRG • Activity level per DRG/ICD. performed surgery. laboratories. medical supplies. until invoicing DRG/ICD • several measurements on administrative incorrect actions. production types • same for • Growth of revenue (%) split by different market areas. different market areas. outpatient visits. type of treatment. • Split by type of treatment. pathology etc) • Split by other relevant actions (daycare.) • Split by pre-clinical/clinical/post-clinical trajectory • Split by different market areas. etc. share of the market • Differentiated by type of medical action (diagnostic imaging. type of diagnoses. etc. etc. clinical vs non clinical. etc. CT scans. until validation DRG/ ICD. therapeutic actions. outpatient visits. MRIs. other diagnostics. • Split by type of treatment. IC days. weighted by severity of the activity • Split by type of treatment. share of the market • Split by type of medical action (diagnostic imaging. pathology. • Number of primary production parameters like amount of patients. different market areas. other diagnostics. daycare.