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Integrated Ops Control Centre (IOCC

)

Presented by: Leroy E Lindsay

Asiana

1

29 August 08

Integrated Ops Control Center
• • • • • Safety is main concern on the day of operation but on-time flight operation as well as a cost-efficient flight is essential The task of the operations controller is to quickly react to deviations from the flight schedule. T The operations controller must therefore be in a position to make the right call in any one of these eventualities: Will the flight be delayed? Does it have to be cancelled or converged? Or might the route even be altered? Whatever the case may be, disruption of passenger plans and the economic impact to the airline must be minimized. And so does the ripple effect throughout network operations. Any change to the flight schedule - be it a gate change or a delay - must be coordinated with all positions concerned.

A decision maker Majority of airlines now moving to set up this mode of controlling their operations . A tightly knitted unit of professionals are located in the Center Together. these professionals coordinate all aspects of the company’s operations on the day One responsible person in charge of the Center.Continued • • • • • • The IOCC is responsible for the day to day management of an airline’s network operations The IOCC manages the complex process of ensuring that passengers and cargo depart on time and arrive safely at destination.Integrated Ops Control Center .

Departments represented in IOCC To be a credible IOCC the following departments should be represented: ¾ ¾ ¾ ¾ ¾ ¾ ¾ ¾ Maintenance Planning. . Operations Control. Flight dispatch / Flight Planning. Maintenance Reservations Control. Passenger Services Hub Control The timely coordination and application of these disciplines allows the decision maker to make good decisions on the day of operations. Crew Control.

Departments represented in IOCC To be a credible IOCC the following departments should be represented: ¾ All other Flight Operations and Planning Departments as well as Training and Fleet Offices may be close to the center. . but representation is not required due to no necessity for 24 hour manpower and presence in case of schedule disruption.

.Maintenance Planning ¾ Allows allocation of aircraft for each flight ¾ Is available to assist in re-planning during disruption of daily operations ¾ Provides Duty manager / Decision Maker with aircraft serviceability information. ¾ An important part of the team in the IOCC.

¾ Filing of ATC Flight Plans with local ATC and other Centers .Flight Planning ¾ Provides Weather and Notam information ¾ Calculates operational flight plans in accordance with each airline’s regulatory authority as laid out in the Ops Manual. ¾ Provides ETOPS Planning where necessary ¾ Ensure that the best route of flight be planned for each flight . ¾ Monitor ATC Slot restrictions and other anomiles ¾ Assists Flight Crew with re-planning options to maximize commercial opportunities and during disruptions.

¾ Passenger and other weight considerations. weather parameters. Contingency fuel. . Tankering for economic purposes. route of flight. Additional fuel for or holding at destination. ¾ This includes. ¾ Safety parameters under which the flight is released. fuel quantity. Alternate airport.Flight Plan & Clearance ¾ The Flight Plan Clearance spells out. aircraft type. Flight Levels.

Liaise with Crew Control Keep in close contact with the Maintenance Planning and Maintenance Control ¾ Helps in finding accommodation and transport during delays and disruptions ¾ Provides solution to the daily operational problems . Find suitable diversion airport during emergencies. Do the necessary liaison with airports.Operations Control ¾ ¾ ¾ ¾ ¾ Monitor aircraft progress during flight.

Operations Controller ¾ The Ops Controller replaces the dispatcher is a coordinator in an IOCC ¾ Keeps flights on their schedule through monitoring: ¾ ¾ ¾ ¾ ¾ ¾ Crew Scheduling Ground Control Ramp Services Maintenance Control Maintenance Planning Arrival & departures system wide .

Crew Control ¾ Crew Control is on hand to provide effective and immediate information regarding crew sickness and daily roster changes ¾ Provides information regarding hotels and transportation. . ¾ Provides information regarding crew legality ¾ Provides information regarding the utilization of crews.

¾ Monitor ETOPS flights.Flight Watch ¾ Monitors Flight Progress. ¾ Provides weather and other information to in-flight crew where necessary. ¾ Assisting crews to deal with airborne emergiencies . Flying Hours Cargo and other relevant requirements ¾ Keeps the Duty manager informed abut anything that might be unusual about the progress of a flight . ¾ Provide statistical information where needed. with regards passenger information.

¾ He may need to communicate with all these entities .Communication ¾ Communication is necessary In order to maintain positive control. aircraft tracking systems. ¾ Telephone systems that gives direct access to local ATC and other regulatory authorities . Air Traffic Control’s slot tracking & other powerful computer systems. ¾ The person performing Flight Watch should be a Dispatcher who has the ability to use state of the art communications equipment such as ACARS and other ground to air technology such as weather radar.

operation controllers and maintenance technicians need to be informed about all changes in operational activities without any delay and on a real-time data basis. ¾ Works in concert with Maintenance Planning to provide the best possible information to the Duty manager during disruptions and emergencies .Maintenance Control ¾ Maintenance control monitors the allocation and observance of maintenance intervals as well as the execution of upcoming maintenance events. ¾ To be as efficient as possible.

cruise and landing must be in strict control within the structural limits of the airframe. as off-line stations might not have the ability to do the necessary calculations . ¾ Additionally. the trim must be controlled to stay within the established parameters for a safe flight ¾ This facility is also available in the IOCC. ¾ The weight for take-off.Weight and Balance ¾ Weight & balance as a process evolves around coordinating the planned weight and center of gravity of a flight.

¾ Crew Planning and Crew management System. ¾ Commercial Planning Solution. ¾ Post Flight Data entry ¾ Statistical Data Retrieval ¾ A good FMIS System .Technical Requirements ¾ Experience shows that an effective and efficient IOCC must be supported by excellent integrated IT support to provide: ¾ Flight Watch ¾ State of the art Flight Planning Solutions ¾ Operation Control System.

SMS or Internet ¾ Sufficient phone lines in Center ¾ VHF Radio and STACOM communications with aircraft ¾ Two way communication with Ramp and other airport agencies ¾ An established Intercom system ¾ Direct access to ATC centers Slot information .Technical Requirements continued ¾ Verbal Communications with directly related departments: ¾ Other messages through integrated applications through Data Message.

¾ During normal operation all departments do normal shift duty under the guidance and with the connecting link of the Operations Control Center ¾ Available space should be sufficient to create a comfortable working atmosphere for the dispatch office. Crew Scheduling and the Operations Control Center. the Maintenance Planning and Control Center. .Location and Space ¾ It is important to note that the total area including the OPS Control Center will handle the day to day work and it is not reserved for schedule disruptions alone. Additional space will be needed for a meeting room with Video Conference facilities and an area to rest for short breaks separated from the offices.

e. screens and telephones in order to leave the table top as open working space instead of acting as a platform for equipment.Location and Space ¾ Needs suppression of sound created by echo when many people are talking on the phone or to each other in individual conversations. people start to raise their volume when they believe it is necessary for their partner in order to understand them. walls and floor as well as avoidance of other disturbing noise. It is common practice to project information of common interest onto big visible screens or walls in order to avoid additional desktop monitors . This may be done by choosing special noise dampening material for ceiling. ¾ Furniture should be comfortable and functional with the intention to integrate electronic equipment. i. air condition.

Arrival Fuel .

crew and passenger connections as well as the aircraft turnaround at its hub(s).Hub Planning ¾ The hub or station control management monitors and controls aircraft. ¾ By actively managing problems between airport. airline and service providers. the issues surrounding delays caused by disruptions will be reduced significantly .

Manpower and Budget has to be established • . This structure as well as job descriptions with responsibility and authority must be incorporated in the respective manuals and published with management support. Reporting Lines.Management Structure of an IOCC • In order to have one unit running the daily operation with full authority and no interference it is necessary to create the necessary management structure.

to effect fuel saving for his airline. ¾ Monitor arrival fuels with the Fuel Management System to effect changes in fuel policy where needed. ¾ Will examine all possible areas while planning. ¾ Fuel savings results in cost savings to the airline. .Duty Manager ¾ The Duty manager is overall in charge of the activities in the center and ensures that all is done to maintain the company’s corporate objectives ¾ Economic Planning results in fuel savings. ¾ Use a Fuel Management Information System to assist with tricky decisions.

cancellation of flights. authorization of expenses for passengers and crew in order to deliver the companies mission ¾ In order to make the optimized decisions he has the relevant departments represented in the IOCC team and shall utilize their recourses and take their expert information into account A log should be kept of all normal and abnormal activities and the Manager on duty should report once a day to the top management about the state of the operation. rerouting of aircraft. In case of schedule disruption and necessary rescue measures a written report shall be submitted to the Vice President indicating reasons and results of activities .Duty Manager ¾ The Duty Manager of the IOCC shall have full authority over the operation during his duty period including schedule changes.

Many airlines choose to provide additional training to dispatchers in order to appoint them to this position on temporary basis – perhaps for one month at a time – and rotate them in order not to loose the dispatch skills ¾ The departments involved shall appoint and schedule the individuals from their ranks to perform their duty in the IOCC. an operational background as well as good understanding of technical and business processes. It is strongly recommended to do that on a revolving basis amongst the qualified employees of the department .IOCC Personnel ¾ The Manager of the IOCC on duty shall have experience in Operations Control.

THANK YOU Questions?? Asiana 26 29 August 08 .