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Our Purpose

To continually strive to achieve excellence - both on and off the job.

Vision
TCS will be recognized and respected as a professional, innovative, profitable and knowledge based logistics/services enterprise. TCS embeds internet based technologies into its internal operating structures and as business solutions for customers; with customer, employee and shareholder interests at the core of its operations; demonstrating a clear concern for ethical conduct and good corporate citizenship; with the objective of growing into a regional and global player.

Mission
To direct all our organizational efforts at building upon the existing organizational strengths and brand recognition to achieve enhanced levels of profitable growth in the core business and diversify into new areas that complement and supplement the core business with the diversification aimed at achieving excellence and industry leader status in the new areas. The TCS People will however be encouraged to be open to unconventional ideas and services and recognize new trends at very early stages.

Almost three decades into its existence, the TCS brand has evolved, into a symbol of trust & reliability. TCS provides domestic & international express services to consumers, corporates, SMEs and households alike, with pickups & deliveries crossing over 6 million a month. TCS operates with over 6,000 professionals, 24/7 call center, 430 plus conveniently located Express Centers, dedicated chartered aircraft, 2000 on-line & offline locations, 225 plus satellite tracked delivery vehicles and a proficient team of couriers dedicated to providing you the best of service and reliability in the industry. With a view to enlarging its presence in the global village, TCS operates in international territories through its business partners in Dubai and London, providing access to its customers to over 3,500 destinations worldwide. TCS has achieved many milestones by investing into its business model that continues to grow stronger. Realizing the customer needs and expectations have always been the driving principles in the milestones that TCS has achieved over the years. This has resulted in setting benchmarks to improve the overall quality and standards of the express courier industry. TCS achievements have led to a case study, undertaken by Harvard Business School in 2003 for 'International Entrepreneurship' course of MBA. It has been mentioned in the textbooks used by Harvard Business School as a model of highly effective company from the developing world. A case study on TCS has also been included in Philip Kotlers latest South Asian edition of Principles of Marketing which is being taught at the best & biggest Business Schools across South Asia.

Overnight Express Delivery Second Day Delivery Our wide range of services include: Same Day Express Delivery Fragile & Special Handling Out-of-Service Area Deliveries Holiday Deliveries 2, 5, 10 & 25 Kg Economical Red Boxes

Retail Services
Retail outlets are the visage of any company. At TCS our main focus is on customer satisfaction. Over 430 conveniently located Express Centers, backed by over 225 satellite-tracked delivery vehicles and dedicated couriers astride motorbikes, extend the TCS outreach throughout the length and breadth of the country, making it one of the most recognizable brands in Pakistan. With its distinctive logo and corporate color, the TCS retail environment is an ideal mix of tasteful decor, competence, and hospitality geared to optimizing customer experience. The number of computerized TCS Express Centers that are open 24/7 has been on the rise ensuring an enabling environment, much to our valued customers delight. TCS service standards are maintained through support teams comprising of Retail Team Leaders and Mobile Maintenance Units that stay on the move 12 hours of the day, every single day. At TCS, we not only serve our customers by selling in-house services, we also have widened our service horizon by contributing in admission process of reputed Universities, which shows that our metro-geographical presence and highly efficient trained staff is contributing as a responsible national entity to serve Pakistani institutes and citizens.

24/7 Call Center


TCS has taken yet another step as the undisputed leader of the Courier Industry by setting up a state of the art 24/7 Call Center at its brand new and purpose built Head Office at the Karachi Airport. Centralizing customer calls in Karachi, Lahore and Islamabad under one roof, initially launching off with 30 seats and aiming to accommodate 300 employees at a time, the contact center offers TCS customers various channels of communication. The contact center is fully equipped with a customized IP based Intel solution.

A dedicated fleet of chartered TCS aircraft, that includes a Boeing 737, crisscross the night skies carrying express loads to the four corners of the country, liberating valued TCS customers from the constraints of commercial airline schedules. This invaluable flexibility in scheduling flights gives TCS an

unbeatable competitive advantage in both its domestic and international operations. The main hubs are Karachi and Lahore with periodic extension to Islamabad. Dubai serves as the TCS marshalling point for international traffic, covering the Middle East. TCS is the only Express & Logistics Company in Pakistan

that has its own dedicated fleet of charted cargo aircraft. TCS staff is geared to taking full advantage of this facility. Air operations have led to an increase in air capacities and the linking of more cities with consequent improved delivery and cut-off timings that make for a WOW! customer experience.

Leading from the Front


Being the leader in the domestic express delivery industry, TCS enjoys an experience of more than two and a half decades. TCS is widely trusted and acclaimed for reliability, speed and convenience.

The TCS Edge


By virtue of the business partners presence in Dubai & London, TCS brings its operations expertise to your doorstep, providing the fastest delivery times all across the globe. TCS now provides the fastest connections worldwide from Pakistan.

TCS International Express


TCS International delivers your shipment to over 3,500 cities worldwide faster and with more reliability.

Our services include: International Documents & Parcel Express Delivery 10 & 25kg Economical Red Boxes for the UK, Europe, USA, Canada & Far East Students Express UAE Express Express Delivery to over 3500 Destinations Worldwide Freight Plus Import Express

MMS - Mail Management Solution


At TCS innovation is a norm and with a view to creating & delivering business value to customers. Value is the most significant outcome expected of each and every business process. Mail Management is one process yet to be recognized as a source of value in our local business environment. TCS promises to deliver this value through its innovative service - MMS. MMS - Mail Management Solution stands upon the single largest investment in infrastructure made by TCS for continuous delivery of value. MMS is equipped with state-of-the art printing and sorting technology that has been sourced from the best suppliers across Europe and Asia Pacific. This makes TCS the only end to end solution provider in the category with the largest delivery network in Pakistan. Now businesses can realize all financial benefits of effective mail management through customized production and efficient delivery of vital business documents like statements, bills,invoices, leaflets and much more. Be it mail (room) urgent printing,deliveries or all integrated together in an end to end solution, TCS promises sheer value to all it customers big or small.

Our services include: Digital Printing Automatic Stuffing & Insertions Nationwide Delivery Mail Room Management Bulk Mail Projects

Sentiments of care & appreciation are delivered for all occasions by Sentiments Express, a division of TCS, that deals in personalized & corporate gifts, greetings & mail order delivery service at your door step since 1989. Sentiments Express offers a wide array of gifts from gourmet cakes, floral bouquets & ethnic sweets to perfumes, toys & leather goods along with an exclusive greeting card carrying your personalized message. Be it Eid, Christmas, Valentines Day, Mothers Day, Fathers Day, Friendship Day, Birthday, Wedding, Get Well Soon, any Brand Campaigns, Employee Greetings, Promotions, or just an expression of your Appreciation, TCS Sentiments Express can help you let your Employees, Customers, Business Partners, or Loved Ones know that you care.

Realizing the potentials of Supply Chain Management in Pakistan, TCS launched its Logistics Wing as a registered company in 2002 as TCS Logistics (Private) Limited. TCS Logistics has 3 divisions, namely (a) Overland Express, (b) W&D (Warehousing & Distribution), and (c) Fleet Solutions. TCS Logistics employs 898 professionals, working day and night to add value to your businesses.

TCS is currently maintaining a fleet of over 225 vehicles (doubling every 2 years), covering approximately 1.5 million kilometers per month, with a mammoth workforce of 432 drivers and 66 workshop staff. National Energy Conservation Centre (ENERCON), Govt. of Pakistan, has declared TCS Logistics as the Best Fleet Management Company of Pakistan. TCS Logistics is the 3rd largest satellite-tracked, fleet management company in Pakistan. We are maintaining an outstanding safety record and following safety procedures. We know what it takes to master the roads and the machines, TCS has extended its expertise in fleet management to the corporate sector of the country as well.

W&D (Warehousing & Distribution), a division of TCS Logistics was established in 2004. It specializes in the 3PL setup and is setting new benchmarks by providing Total Logistics and Supply Chain solutions in Pakistan. In this relatively short time span, it has already had its presence felt on the supply chain canvas of the country. W&D has an envious clientele in Telecom, FMCG, Pharma, I.T. and other sectors, it is all set to providing its customers extra-ordinary services in their respective industry segments anywhere in the country. W&D already has over 200,000 square feet of multi-user Warehousing facilities in the country, which offer efficient and economical warehousing services by employing carefully thought out material storage and handling equipment. With the most modern and efficient tools in warehouse management and out-of-the-box distribution models, W&D division is continuously achieving Key Performance Indicators (KPI) set by its customers. TCS Logistics has also implemented ISO 9001 as an assurance of the quality of service provided to its customers. W&D is not rigid in its approach and believes fully in offering customized solutions to its customers that best fit their specific logistics and supply chain needs. The Inventory Management & Warehousing process has been automated with an in-house web-based management system WMS that provides online access and real-time information to customers for ordering, monitoring and managing their stocks.

The current range of specialized services includes: Warehousing Transportation and Distribution Value addition and Stock Repacking Barcoding & labelling Warranty Management Reverse Logistics Project Management Customs Clearance Freight (Air & Sea)

Formed in 1989, TCS Overland Express is the market leader in the door-to-door goods transportation business in Pakistan. This business is particularly suited for your bulk & LCL cargo movements to major cities of the country, delivered within three to five working days. TCS Movers & Packers facilitate household customers when relocating to a different city. When it comes to secure, economical and time bound transportation of heavy cargo to any part of Pakistan by road, TCS Overland Express is the preferred choice of a large corporate customer base.

Our services include: LCL (Less than Container Load) FCL (Full Container Load) Door to door delivery Hub to Door delivery Pallet boxes of 50 kgs Movers & Packers service

We serve: Pharmaceutical Companies Banking Sector Major Printing Houses Automotive Industry Telecom Industry Household

Intiana Private Limited, a separate registered company of TCS, commenced its operations in May 2004. The division is playing a major role in the uplift of the countrys dormant travel & tour industry. Intiana provides specialized services in air ticketing on all domestic and international carriers - whether it is spiritual, business or leisure travel, the company offers exclusive packages to its customers. Intiana also offers customized travel packages to suit the budgets of its customers catering to all segments of the market.

Joining hands with travelers, students and immigrants, Visatronix is providing valuable services to its customers by facilitating the entire visa process. Visa Drop Box facilities for visa applicants are provided all over Pakistan in the non-immigrant (work, visit, study) categories for Canada, India, Spain, Italy, South Africa, Malta, Malaysia, Egypt and Tunisia. The division gained momentum with the commencement of its services in all major cities by providing relevant information to its customers on visa policy of different countries, aiding them in filling out visa forms and, thereafter, securely transporting passports to and from embassies. Visatronix has made the visa application process both convenient and reliable.

Paint the Perfect Future for your Organization!


Octara Private Limited is an independent enterprise and a Business Information Management company of the TCS Group specializing in Corporate/Management Training, Workshops, Seminars, Conferences and Publications. Being a premium training solutions provider in the country, Octara offers a diverse range of training courses ranging from strategic and technical modules to the simple yet effective managerial and motivational courses. Painting the training canvas of the corporate sector, our quality training sessions are uniquely valued as a best fit for all management levels. Apart from our public courses, Octara offers a full range of customized inhouse modules and consultancy services ranging from training needs evaluation through to post-course follow up. Octara has to its credit events such as the landmark 10th Management Convention MAP, the 10th General Meeting of the Asia Pacific CSD Group, Central Depository Company events in the Middle East, Valuing the People Factor Conference, The Media & Marketing Festival and numerous workshops & seminars featuring world-class speakers. Paving a revolutionary path for the corporate sector, Octara has successfully introduced several leading local & international speakers like Hassan B. Rizwan (PK), Ramiz Allawala (PK & UAE), Baseer Sami (PK), Saadi Insha (PK), Paul Bridle (UK), Roger Harrop (UK), Michael Podolinsky (USA), William J. Rothwell (USA), Ian Ruskin Brown (UK), Alan Power (UK), Jim Truscott (Australia), Lesley Harvey (UK), Sandra Reeves (Asia Pacific), Jeremy Parsons (UK), Jerry Brown (UK), Paul Walsh (UK) and many more. Octara is all about YOU, so help us help you explore and nurture your inner strengths and achieve your business ambitions today.

Regional Offices
South Region
KARACHI TCS Express & Logistics Center Saqib Hamdani Building Iqbal Avenue, Jinnah International Airport, Karachi 75202, Pakistan. Tel: +(92) 21 111 123 456, Fax: +(92) 21 924 2816 HYDERABAD Bungalow # 14/A, Unit # 3, Main Autobahn Road, Latifabad, Hyderabad. Tel: (022) 111 123 456, (022) 3815966 / 7, (022) 3812180 / 2, Fax: (022) 3816821 SUKKUR Bungalow # 47, Muslim Cooperative Housing Society, Military Road, Opposite Red Carpet Hotel, Sukkur. Tel: (071) 111 123 456, (071) 5632801 / 3 QUETTA Model Town near Usmania Restaurant Pishin Stop, Quetta. Tel: (081) 111 123 456, (081) 2837132 / 33, Fax: (081) 2821427

Central Region
LAHORE 01 PECO Road, Opposite Ittefaq Foundry, Kot Lakhpat, Lahore. Tel: (042) 111 123 456, Fax: (042) 5943278 MULTAN 958/B, Tareen Road, Multan. Tel: (061) 111 123 456, Fax: (061) 4500947 FAISALABAD P-6158, West Canal Road, Near Faisalabad Toyota Motors, Faisalabad. Tel: (041)111 123 456, (041) 8544034 / 35 / 36 / 38, Fax: (041) 8501317

North Region
RAWALPINDI / ISLAMABAD Near Fizaia Colony, Islamabad Highway Service Road, Rawalpindi. Tel: (051) 111 210 210, Fax: (051) 4471261 GUJRANWALA Opp. Ghulam Distgir Khan Filling Station, Main G.T. Road, Gujranwala. Tel: (055) 111 123 456, (055) 4231901 / 3, Fax: (055) 4231906 PESHAWAR 54 The Mall, Near PTV Station Mall Road, Peshawar Cantt. Tel: (091) 111 123 456, (091) 9213967 / 9, Fax: (091) 9213977

TCS Express & Logistics Center Saqib Hamdani Building Iqbal Avenue, Jinnah International Airport, Karachi 75202, Pakistan. Tel: +(92) 21 111 123 456, Fax: +(92) 21 924 2816, Web: www.tcs.com.pk