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OP 360 Page 1

WINTER 2013 OPERATIONS MANAGEMENT OPER 360


Professor: AlAnsari,Ph.D.,CPIM Phone: (206)2965718 Office: Pigott411 Fax: (206)2962083 WalkinOffice Email: aansari@seattleu.edu Hours: 8:309:15and11:002:00MWF RequiredText: Heizer&Render,OperationsManagement.10th,Pearson/PrenticeHall,2010. Angel: Coursesyllabus,slides,projects,etc.willbeavailableonhttp://angel.seattleu.edu CourseDescription: Thiscourseisanoverviewofmanufacturingandserviceoperationsandisdesignedtointroducestudents to the strategic importance of the operations function. An operation is the heart of every manufacturing andservicefirmworldwidebecauseitdealsdirectlywiththecreationandmanagementoftheproduction ofthosegoodsandservices.Thechallengeistodothiseffectivelyandefficiently. Today, some of the greatest problems in business lie in the area of operations management. Foreign competition, especially from Japan, Korea, Germany, and France, has increased the importance of operations.Inthiscourse,wewillpreparetomeetthesechallenges. Therefore, the course will study primarily manufacturing/service systems and offer both theoretical as well as a practical point of view. The course will introduce strategic concepts, analytical techniques, and decisionmakingtools,andstudentswilllearnhowthesemaybeappliedtoOperationsproblems. CourseRequirements: 1.Exam300points There will be three exams and each will worth 100 points. Each exam will include some multiple choice, essay questions, and problems. Exams are not cumulative and are closed book and notes. These exams will require a demonstration of your capability to handle analytical techniques, as well as an understandingoftheconcepts. 2.PlantTourSummary50points Students will work ingroups (NO INDIVIDUAL PROJECTS), visit one of several manufacturing/service plants (instructor approval is required) in the Seattle area, and present their findings to the class. Each member of the group must visit the plant. At the end of the quarter, each team will give a 20minute presentation to the class summarizing their findings from their visit. Each team member must participate in touring the plant and deliver theirfindingsinaninclasspresentationusingpowerpoint.Presentations shouldfocusonobservationsofhowthecompanyappliestheconceptsdiscussedinclasstosupporttheir business strategy. Determining recommendations based on the analysis is encouraged. The group presentationwillbegradedbaseon: PLANTTOUREVALUATIONCRITERION Coverageofkeyconcepts points Firmoperationsstrategy 5 Processandlayout 5 Qualitymanagement 5

OP 360 Page 2 Inventorymanagement Supplychainmanagement (Purchasing,suppliers,logistics) GeneralQualityofPresentation Organization Logicalflowofpresentation UseofVisualMaterials i.e.,Slides,video,etc, Latesubmissionoffinalplanttourslides 5 10 10 5 5 50 5

The group members are required to evaluate each other. Plant tour grade for free slackers will be determinedbyteammembers. NOTE:Youwillreceivenopointsifyoufailtouringthecompanyorparticipatinginthisprocess. Toavoidduplication,writethenameofthecompanyyouhavechosen forplanttourontheformpostedonmyofficedoor PlantTourSampleQuestions General: Whatisthecompetitiveadvantage? WhatistheOperationsStrategy? Whataretheproduct/services? Whoarethemajorcompetitors? ProcessandPlantLayoutStrategy: Whattypeofplantlayout(s)is/areused? Whatefficienciesdoesyourparticularplantlayoutprovide? InventoryManagement: WhatisyourinventoryturnrateforClassA,ClassB,andClassC? Howdoesthiscomparetotheindustryaverage? Isthisavaluablemetricforyourmanagers? Howmanydifferentpartsdoyouhaveinyourinventory? QualityManagement: Howisqualitymeasured? Atwhatpointintheproductionprocessaresamplestakentotestquality? Whatsizesamplesdoyouuseforyourtests? DoyouuseStatisticalProcessControl(SPC)? SupplyChainManagement: Purchasingstrategy Outsource?Ifyes,whatpercentage/howmanyparts? Criteriasusedinselectingsuppliers Typesofrelationshipwiththesuppliers 3.Quizzes50points There will be 5 quizzes in this course and each would worth 10 points. The quizzes will contain multiple choice/true false questions. The questions can cover anyofthematerialcoveredinthetextandlectures. Only4outof5highestquizzeswillbeconsideredtowardyouroverallgrade. Thequizzesarescheduledforthefollowingdates: Quiz1 WednesdayJanuary16 Quiz2 FridayJanuary25

OP 360 Page 3 Quiz3 WednesdayFebruary4 Quiz4 FridayMarch1 Quiz5 FridayMarch8 QUIZZESwillstartinthebeginningofclass 4.InClassProjects25points Five inclass projects are designed to help students to understand how operations concepts learned in class are applied in real business cases. These projects require students to work individually and submit thefinalreporttotheinstructorbytheendofthesession.Eachprojectisworth5points. 5.EthicalIssuesinOperationsManagement10points An Ethical Dilemma featured at the end of each chapter includes a broad coverage of ethics as applied to Operations Management. Nine Ethical Dilemma cases will be discussed in class. Each student is required to submit one page, typed and doubledspaced answering questions(s) at the end of each EthicalDilemmadueonthedateindicatedinthecourseoutline.Furthermore,eachstudentisrequired tosubmitafolderincludingall9EthicalDilemmaassignmentsattheendofthequarter. 6.ClassParticipation&Attendance15points Showing up late for class is distracting and disrespectful to your peers and the instructor. It often results in people having to repeat themselves unnecessarily. Therefore, full class attendance and participation is required of all students. This includes attending class, arriving on time, and staying for the entire class period.Youarerequiredtobringtoeveryclassthefollowings: 1. Thetextbook 2. Acalculator 3. Ifapplicable,classprojects,worksheets,examples,exercises,andothermaterials. Itcountsasoneabsenceif: Youarelateforclassthreetimes, Youmissonethirdofclass, Youfailtobringyourtextbookandassignedworksheetsthreetimes, If you skip a class, you are responsible for any information and instructions orally communicated at any timeduringclass.Skippingclassesisthelastthingyoumaywanttodo. ClassAttendance Twomissedclasses 5points Threemissedclasses 10points Fourmissedclasses 15points COURSEPOLICIES UsingLaptops/SmartphonesintheClassroomPolicy. Theuseoflaptops,notebooksorPDAsinclassisnotallowed.Suchusehasbeenfoundtobedistractingto students and instructors alike and ultimately detrimental to the learning environment. A violation of this policywillresultinappropriategradesanctionsasdeterminedbythecourseinstructor.

TURN OFF all Cell Phones/Pagers in class


Nolatesubmissions,nomakeups,andnolateworkwillbeaccepted. You are expected to take the exams on the days scheduled. If you provide an acceptable justification for beingabsentduringanexam,youwillbegivenanewexam. AllgradeswillbepostedtoAngel

OP 360 Page 4 Grading: Feedbackonparticipantsperformance(grade)willbedeterminedapproximatelyasfollows: 1. Exams 300points 4.InclassProject 25points 2. PlantTourPresentation 50 5.EthicalIssues 10" 3. Quizzes 50 6.ClassAttendance 15 Totalpossiblepoints 450points Gradedistribution A96100% C+7779% A9095% C7376% B+8789% C7072% B8386% D6169% B8082% FBelow61% AcademicHonesty SeattleUniversityiscommittedtotheprinciplethatacademichonestyandintegrityareimportantvalues intheeducationalprocess.Academicdishonestyinanyformisaseriousoffenseagainsttheacademic community.ActsofacademicdishonestywillbeaddressedaccordingtotheSeattleUniversityAcademic HonestyPolicy.Thepolicycanbefoundattheaddressbelow: http://www.seattleu.edu/regis/Policies/Policy_200401.htm IfyouarenotsurewhetheraparticularactionisacceptableaccordingtotheAcademicHonestyPolicy, youshouldcheckwithyourinstructorbeforeengaginginit. Disability If you have, or think you may have, a disability (including an invisible disability such as a learning disability, a chronic health problem, or a mental health condition) that interferes with your performance as a student in this class, you are encouraged to arrange support services and/or accommodations through Disabilities Services staff in the Learning Center, Loyola 100, (206) 2965740. Disabilitybased adjustmentstocourseexpectationscanbearrangedonlythroughthisprocess. Date Topics/Assignments Jan711 ReviewofCourseSyllabus CourseIntroduction Operations&ProductivityCh.1 OperationsStrategyinaGlobalEnvironmentCh.2 AglobalviewofOperations AchievingcompetitiveadvantagethroughOperations TenStrategicOMdecisions DueJan11:EthicalDilemma,Chapter2,page48 Jan1418 ProjectManagementCh.3 Importanceofprojectmanagement Projectplanning Projectmanagementtechniques Projectscheduling Variabilityinactivitytimes Costtimetradeoffs PracticeProblems:3.3,3.6,3.12,3.13,3.17,3.24 InclassProjectNo.1SouthwesternUniversity(A)Caseonpage94 DueJan18:EthicalDilemma,Chapter3,page85 Jan21 NoClassKingsBirthday

OP 360 Page 5 Jan2328 Jan30 Feb16 Feb813 Feb15 Feb18 Feb2025 Feb27 March14 ManagingQualityCh.6 Strategicimportanceofquality InternationalqualitystandardISO Totalqualitymanagement StatisticalProcessControlCh.6Supplement Controlchartsforvariables Thecentrallimittheorem Controlchartsforattributes Processcapability PracticeProblems:s6.6,s6.8,s6.10,s6.15,s6.22,s6.23,s6.24,s6.25 InclassProjectNo.2FritoLaysQualityControlPotatoChipsonpage245 ReviewExam ExamOnewillcoverCh.1,2,3,6&6supplement ProcessStrategyCh.7 Masscustomization Fourprocessstrategy DueFeb6:EthicalDilemma,Chapter7,page273 LayoutStrategyCh.9 Typesoflayout Linebalancing PracticeProblems:9.10,9.11,9.12,9.13,9.17 InclassProjectNo.3(Source:Angel) DueFeb6:EthicalDilemma,Chapter9,page366 InventoryManagementCh.12 Competitiveadvantagethroughinventorymanagement Functionsofinventory Coverfourinventorymodels PracticeProblems:12.8,12.9,12.12,12.16,12.17,12.18,12.24,12.27,12.28 InclassProjectNo.4SturdivantSoundSystemsCaseonpage505 DueFeb13:EthicalDilemma,Chapter12,page495 ExamTwowillcoverCh.7,9,&12 NoClassPresidentsDay AggregatePlanningCh.13 ProductionStrategies PracticeProblems:13.3,13.4,&additionalproblemson(Source:Angel) DueFeb25:EthicalDilemma,Chapter13,page531 MaterialRequirementsPlanningCh.14 Masterproductionschedule Billofmaterials MRPstructure Lotsizingtechniques PracticeProblems:(Source:Angel) PracticeProblems:14.12,14.13,14.16,&additionalproblems(Source:Angel) InclassProjectNo.5(Source:Angel) DueMar4:EthicalDilemma,Chapter14,page569 SupplyChainManagement(SCM)Ch.11&Supplement

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OP 360 Page 6 March8 March1118 March18 March20 (2:05class) March22 (9:20class) StrategicimportanceofSCM Supplychainstrategy OutsourcingStrategy DueMar6:EthicalDilemma,Chapter11,page441 JustInTime(JIT)andLeanProductionSystemsCh.16 JITManufacturing JITPurchasing Leanprinciples DueMar8:EthicalDilemma,Chapter16,page639 PlantTourPresentations&ReviewExamThree Emailablack/whitecopyofyourslidesby8:00for9:20classandby1:00for2:05class onthedayofyourpresentation DueMar18:EthicalDilemmaFolderFoldersubmitted5minutesafterthestartof classwillnotbegraded ExamThreeat2:003:50 WillcoverCh.11&suppl.,13,14,&16 ExamThreeat10:0011:50 WillcoverCh.11&suppl.,13,14,&16