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8/15/13

Error 1722. There is a problem with this Windows Installer package - Microsoft Community

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Applies To: Windows | Windows 8 | Hardware and Drivers

Question
Gerry1314 asked on November 15, 2012 Original title:Samsung Series 9 Widi Won't Complete The Install

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Error 1722. There is a problem with this Windows Installer package

Im having trouble installing the Intel Wireless Display. I have a Samsung Series 9 NP900X4C-US 03A running Windows 8. Using Samsung's SW Update and /or the Intel site, Ive installed 1) Intel PROSet/Wireless Software and Drivers version 15.5.5.57 (have 15.5.6_s64 installed), and 2) Intel HD Graphics Driver version 15.28 or higher (have Intel HD Graphics 4000 installed and Intel HD Graphics Driver version 15.28.8.64.28 installed), and then get stalled out trying to install the Intel Wireless Display version 3.5 or higher. It does not matter whether I install from SW Update or the Intel site. I receive a black box with the text box header text: C/Program Files/Intel Corporation/Intel WiDi/AudioDriver/iwdaud_helper.exe and within the black box, the following text: {4D36E96C-E325-11CE-BFC1-08002BE10318}\*INTAUDWAVEEX\1&79F5D87&17&02= ` {4D36E96C-E325-11CE-BFC1-08002BE10318}\*INTAUDWAVEEX\1&79F5D87&17&06= ` ROOT\SYSTEM\0001 = and the installation goes no further. Ive waited for the black box to finish executing, but it never does.
answers.microsoft.com/en-us/windows/forum/windows_8-hardware/error-1722-there-is-a-problem-with-this-windows/46a48e02-2f96-45d0-a225-c8d528b9ee92

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8/15/13

Error 1722. There is a problem with this Windows Installer package - Microsoft Community

When I close the black window, the installation fails with the following message: Updated Failed(-10) What can I do to fix this and get my WiDi working again? It worked fine with Windows 7 but now that Im running Windows 8 Im having this problem. The most recent error: Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action iwdaudio_install, location: C:\...\iwdaud_helper.exe install Reply | | Reply with quote | | Report abuse || Subscribe to Updates |

All Replies (2)


ajeshdsouza replied on November 15, 2012 Hi Gerry1314, You can try the following steps to see if you can install the drivers. Start the Windows Installer service. a. Press the "Windows key + R", type "Services.msc" and press "Enter" b. Double-click Windows Installer. c. Set the Startup type of Windows Installer to Manual. d. Click Start to start the service. Note down the error message if any. e. Click OK. The 1722 error message is a general installer error message. You may unregister Windows Installer, and then reregister Windows Installer To do this, follow these steps: a. Press the "Windows key + R" b. In the "Open" box, type"msiexec /unreg", and then press ENTER. c. Press the "Windows key + R" again d. In the "Open" box, type"msiexec /regserver", and then press ENTER.
answers.microsoft.com/en-us/windows/forum/windows_8-hardware/error-1722-there-is-a-problem-with-this-windows/46a48e02-2f96-45d0-a225-c8d528b9ee92 2/3

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8/15/13

Error 1722. There is a problem with this Windows Installer package - Microsoft Community

Hope this helps. Reply | | Reply with quote | | Report abuse |

Gerry1314 replied on November 16, 2012 In reply to ajeshdsouza post on November 15, 2012

Found this helpful Me Too

I appreciate the suggestion, but unfortunately that didn't make it any better. However, I took some additional steps, and perhaps made a little progress. I reinstalled practically everything that was a driver. Now, I am able to get the application to indicate that the installation was complete (no more black box issue). However, when I click on the icon and accept the user agreement, I get a message that the application has an issue and must be closed. There is no indication what the issue may be. Ive tried running it as an administrator. Ive uninstalled and reinstalled it several times. Unfortunately, I still continue to get that error message. Reply | | Reply with quote | | Report abuse |

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answers.microsoft.com/en-us/windows/forum/windows_8-hardware/error-1722-there-is-a-problem-with-this-windows/46a48e02-2f96-45d0-a225-c8d528b9ee92

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