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Job Description - Sr Engineer, Technical Support (12007502)

Job Description
Sr Engineer, Technical Support (12007502)

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Send this job description to a friend by email. All the Sr Engineer, Technical Support (Tier2 Voice Core Networks) relevant details will be included in the This position serves as the Subject Matter Expert (SME) in multiple disciplines to second level (Tier 2) technical support and message.Email this job to a engineering teams. This position performs consultative support to friend

Tier 2 Voice, Data & IP Platforms in the delivery of highly complex support for T-Mobile's wireless network elements, platforms, systems, applications and services. This position uses professional concepts to carry out expert level diagnostic investigation of customer-impacting network issues and provides technical leadership/guidance and advice to other engineers who are diagnosing, troubleshooting and repairing complex issues within the T-Mobile IMS, GSM/UMTS or UMA Networks. This position identifies technical development opportunities for other engineers, develops and implements technical training programs as needed. This position analyzes design, reliability and maintenance problems to the relevant T-Mobile and vendor organizations and provides design improvement recommendations to improve the customer experience or ease of operation long-term. The required support is performed over a wide array of platforms in the Network including, but not limited to MSS/MGW, MGCF, HLR/HSS, CSCF, BGCF, TAS, LCS, IP, SMS, UNC equipment. This position is the technical lead on the supported systems and platforms. This position works with vendors on providing technical solutions for the system users. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis. Essential Functions Resolves highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provides leadership for root cause analysis to drive issue resolution and limits impact to the customer. Assist with RPI/RFP/RFQ processes for new technologies and collaborate with T-Mobile Engineering, Product Development and Vendor technical organizations when required to drive long-term product improvements. The Senior engineer is required to engage in vendor management issues, coordinate updates for the national, regional and market teams. Develops proactive initiatives geared towards exceeding network KPIs. Provides technical guidance to junior Tier2 Engineers for resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Tier2 organization. Approves technical bulletins written by other members of the Tier 2 organization. Devises and delivers training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This consistently requires a

great deal of "out of box" thinking and complex analysis of software problems within the network. Provides leadership to others within the position's team or customers' team. Leads Engineering and Vendor teams with the validation of new products and services to ensure trouble free network introduction. This position will provide expert consultative support during major software upgrades as well as recommend network parameter settings. Occasional travel for trainings will be required.

Minimum Required Expert-level understanding of Operations and Maintenance procedures and Advanced Troubleshooting techniques across multiple platforms. Expert-level understanding of system protocols and interfaces that are used within a wireless network. Ability to multitask and effectively handle multiple competing priorities. Expert-level understanding of GSM/UMTS Network Signaling standards and protocols such as ISUP, MAP, BSSMAP/DTAP, RANAP, SMS required. Expert-level understanding of the IMS and VoIP Network Signaling standards and protocols such as SIP, SDP, RTP, Diameter, Radius, MGCP along with good understanding of IP transport layer protocols like TCP, UDP and SCTP Solid understanding of GSM/UTRAN network architecture and understands 3GPP specifications. Solid hands-on experience of IMS network nodes (CSCF, BGCF, TAS) /GSM/UTRAN/Core Network Node and integration to the OSS System along with expert level understanding of regular SS7 and SIGTRAN protocols. Excellent analytical and technical troubleshooting skills. Strong vendor management skills, including issue escalation, negotiation of fix delivery dates and management of the service level agreements. Excellent written and verbal communication skills. 5-8+ years Experience in fault analysis within the telecommunications industry. 5-8+ years Hands-on experience of IMS/GSM/UTRAN/Core and network node integration to the OSS Systems 5+ years Wireless industry experience in the OSS and network management space. Experience in fault analysis within the telecommunications industry

Desired Knowledge of SQL database structures, SQL database query writing, Unix shell scripting, Pearl, C++, Java scripts, and data manipulation. Knowledge of different standard interfaces (i.e. CORBA, LDAP, XML). Strong Unix/Linux/Oracle/Storage systems knowledge and adept on the related disciplines. Applies expertise and experience on OSS Systems to achieve proactive Operations and Maintenance of the network. 3+ years Experience with Alcatel equipment is strongly preferred 5+ years Experience with Cisco and IP Networking is a plus Education Minimum Required Bachelors Degree. Technical discipline In lieu of a degree, experience within telecom industry may be considered. Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. You can also expect that it will be high energy from day one at TMobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more. T-Mobile is an equal opportunity employer (EOE).

: Engineering

Primary Location
: WA-Snoqualmie WA

Work Locations
: WA-Snoqualmie Engineering Office 34931 SE Douglas St Snoqualmie 98065

: Full-Time

: No