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Rev.

3/23/2007

Supplier Quality Development Program (SQDP)

Quality Basics In Business With Bosch Quality Basics 与博世业务合作中的质量基础 By CP/PIN-CN-Q
质量基础
By CP/PIN-CN-Q

Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.

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Quality Basics In Business With Bosch 与博世业务合作中的质量基础

Table of Contents 目录
1. 2. 3. Business process flow with supplier 与供应商的业务流程 Bosch quality concept and principle 博世质量理念与原则 Requirements for suppliers 对供应商的要求 3.1) 3.2) 3.3) 3.4) 3.5) Requirements for management system 对管理体系的要求 QSL N2580 HSE requirements HSE 要求 Bosch assessments/audit 博世评审/审核

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Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.

Quality Basics In Business With Bosch 与博世业务合作中的质量基础

Table of Contents 目录
3.6) 4. 5. Supplier performance indicators 供应商绩效指数

Supplier pyramid and escalation management 供应商金字塔与升级管理 Quality tools 质量工具 5.1) 5.2) Quality control loop 质量控制环 5S

6.

Traceability 可追溯性

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6. Mass Production 批量生产 Discuss and select the potential suppliers 讨论并选择供应商 Report to GPMT 向GPMT汇报 LPB by GPMT (if needed) GPMT进行LPB (如需要) List as a new supplier in GPMT supplier pyramid 在GPMT供应商金字塔中列为新供应商 4 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. 4.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 1. We reserve all rights of disposal such as copying and passing on to third parties. Source suppliers 寻找供应商 Filter suppliers 筛选供应商 Visit Suppliers 访问供应商 Conduct quality audit per QSP 0608/0720 按 QSP 0608/0720 质量审核 Project implementation 项目实施 5. Business process flow with supplier 与供应商的业务流程 Supplier selection 供应商选择 1. 2. 3. 7. 8. .

Inquiry & quotation 询价与报价 Technical discussion 技术交流 Quality training (e. 4. 3. ISIR 认可程序 Process audit/2 day production 过程审核/两天试生产 5 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. 8.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 1. 2. 6. 首件样品制作 ISIR release procedure. 先期质量策划 Preparation of initial sample .g. SQDP) 质量培训(如:SQDP) Finalization of contract negotiations 结束合同谈判 Project implementation 项目实施 5. .. We reserve all rights of disposal such as copying and passing on to third parties. 7. Business process flow with supplier 与供应商的业务流程 Supplier selection 供应商选择 1. Mass Production 批量生产 Advanced quality planning.

.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 1. SQDP) and CIP 质量培训(如:SQDP)及持续改进 6 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. 4. Business process flow with supplier 与供应商的业务流程 Supplier selection 供应商选择 1. 3.g. Change management 变更管理 Performance monitoring 绩效跟踪 QAM/8D process QAM/8D过程 Quality audit 质量审核 Project implementation 项目实施 5. Mass Production 批量生产 Quality training (e. We reserve all rights of disposal such as copying and passing on to third parties. 2..

We reserve all rights of disposal such as copying and passing on to third parties. . Bosch quality concept and principle 博世质量理念与原则 Source: CP/PJ-PUQ 7 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 2.

9% 是否足够 ? z 每周500 次故障操作 每年20 000次错误医疗处方 每小时在银行帐户中会出现22000个错误支票 每天20个松动车轮螺母 每辆汽车生产有80 个缺陷 z z z z 8 CP/PJ-PUQ | 02/10/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 100 % . .99. We reserve all rights of disposal such as copying and passing on to third parties.

Quality Basics In Business With Bosch 与博世业务合作中的质量基础 2. . Bosch quality concept and principle 博世质量理念与原则 2.1) Zero defect target 零缺陷目标 We want 我们需要 Zero Defect 零缺陷 Source: CP/PJ-PUQ 9 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.

. Bosch quality concept and principle 博世质量理念与原则 Zero Defect Target ¾ ¾ ¾ ¾ ¾ Continuous process improvement 持续的过程改进 Intensive co-operation in the procurement process 在采购过程中的密切合作 Acceptance of Bosch requirements and contracts 接受博世要求与合同 Consistent use of quality management tools 坚持使用质量管理工具 Continuous tracking of quality data and escalation in case of deviations 对质量数据的持续跟踪,在出现偏差时进行升级管理 零缺陷目标 Means 意味着 10 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 2.

Bosch quality concept and principle 博世质量理念与原则 Zero Defect Target 零缺陷目标 Requires 要求 ‰ ‰ ‰ Leadership 领导力 Determination 决断力 Consistency 坚持力 11 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 2. We reserve all rights of disposal such as copying and passing on to third parties. .

2) 1. systems and goals are based on requirements from international standards. processes. . We reserve all rights of disposal such as copying and passing on to third parties. Knowledge of and compliance with these directives and processes is the foundation of our quality.from the board of directors to apprentices. Bosch Quality Principle 博世质量原则 Our goal is to fully satisfy our customer’s expectations through the quality of our products and services.. our knowledge and experience. customer expectations.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 2. 质量和质量改进是从董事会到学徒工每一个同事的职责和终极目标 Our directives. 我们的目标是依靠产品和服务的质量来充分满足客户需求。 Quality and quality improvement is every associate’s responsibility and ultimate goal . 12 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. Bosch quality concept and principle 博世质量理念与原则 2. 我们的指令、程序、体系和目标是基于国际标准的要求、顾客的期望 、我们的知识和经验。认识并遵从这些指令和程序是质量的基础 2. 3.

We reserve all rights of disposal such as copying and passing on to third parties. Continuous improvement of the quality of processes lowers costs and increases productivity. Bosch quality concept and principle 博世质量理念与原则 4. 质量意味着做事从开始就要做对,即防止故障发生。持续改进过程质 量能降低成本并提高生产力。 Avoiding failures is more important than eliminating defects. We systematically apply methods and tools for preventive quality assurance. 13 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. learn from mistakes and eliminate their root causes without delay. 我们的供应商对我们的产品和服务的质量有实质性的影响。因此我们 的供应商必须采用与我们一致的高质量标准 5. thus preventing failures in the end. . Therefore our suppliers must live up to the same high quality standards we have adopted.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 2. 避免失误比消除缺陷更重要。我们需要系统地运用预防性质量保证的 方法和工具,从错误中学习并毫无延误地消除其根源 Our suppliers contribute substantially to the quality of our products and services. Quality means doing things right in the beginning. 6.

进一步发展的目标是ISO/TS 16949:2002 Source: QSP0609 14 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. 对于其他供应商(参照供应商金字塔)要求 ISO 9001:2000 认 证. We reserve all rights of disposal such as copying and passing on to third parties. to supplier pyramid) with development target towards ISO/TS 16949:2002. Requirements for suppliers 对供应商的要求 3. .1) Requirements for management system 对管理体系的要求 Quality Management System 质量管理体系 ‰ Supplier to the Automotive Divisions 向汽车事业部供货: ¾ ISO/TS 16949:2002 certificate for preferred suppliers 对于首选供应商要求 ISO/TS 16949:2002 认证 ¾ ISO 9001:2000 for other suppliers (ref.

2007 前取得 ISO 14001 或 EMAS 认证 ‰ Plausible planning of an environmental management system per ISO 14001 or EMAS for essential suppliers 对于重要供应商要求按照 ISO 14001 或 EMAS 建立大致的计划 15 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties. . 对于所有供应商要求 ISO 9001:2000 认证 Environmental Management System 环境管理体系 ‰ ISO 14001 or EMAS certificate by 31.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. Requirements for suppliers 对供应商的要求 ‰ Supplier to the non-automotive divisions 向非汽车事业部供货 ¾ ISO 9001:2000 certificate for all suppliers.2007 for preferred suppliers 对于首选供应商要求在 31.12.12.

We reserve all rights of disposal such as copying and passing on to third parties. . Requirements for suppliers 对供应商的要求 3.2) QSL 供应商质量保证指南 Source: QSP0609 16 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3.

sequence and materials (also at sub-suppliers) 更改生产方法、顺序和材料(包括在分供方处的变更) 9 changing of sub-suppliers 更换分供方 9 changing test methods/equipment 更改试验方法/设备 9 relocating production sites 生产场地变更 9 relocating production equipment at the same site 同一场地内生产设备的位置变更 17 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. Requirements for suppliers 对供应商的要求 ‰ Quality Assurance Guideline for Suppliers (QSL) - Mandatory Agreement 供应商质量保证指南(QSL)- 强制协议 ¾ The Supplier agrees to seek approval of Bosch prior to 供应商同意事先取得博世批准: 9 changing the production methods. We reserve all rights of disposal such as copying and passing on to third parties. .

Requirements for suppliers 对供应商的要求 ¾ Documents must be retained for at least 7 years.com ) 是每一交货协议的一部分。 ¾ ¾ 18 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. .Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. Documents with special archiving must be retained for at least 15 years.com ) is part of each delivery agreement. 博世标准N2580“物质的禁用及申报” (Internet: www.bosch. 正如博世对其客户一样,在与博世的业务中,供应商也应同样致力 于零缺陷目标。 The Bosch Standard N 2580 “Prohibition and Declaration of Sub stances” (Internet: www.bosch. We reserve all rights of disposal such as copying and passing on to third parties. 文件必须至少保存7年。特殊存档文件必须至少保存15年。 The Supplier is committed in the same way as Bosch towards its customers to the zero-defect goal in business with Bosch.

We reserve all rights of disposal such as copying and passing on to third parties. 产品在博世以正常的业务流程接受检测,生产过程中发现的缺陷会 通知到供应商,因此供应商必须接受延时被通知缺陷。 ¾ ¾ 19 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. 供应商同意确保其供应的产品的可追溯性,所采取的措施必须能够 保证当发现缺陷时缺陷零件/产品/批次能追溯到并且都包含在内。 The delivered products are inspected by Bosch in the normal course of business. . To this extent the Supplier waives his objection to a delayed notification of defect. and the Supplier shall be notified promptly of any defects detected in the process. 发生质量问题时,供应商必须授权博世在其分供方处进行审核 The Supplier agrees to ensure the traceability of the products supplied by him. the Supplier shall enable Bosch to conduct an audit at his subsuppliers. Measures must be instituted to ensure that if a defect is detected. etc. are traceable and contained.. Requirements for suppliers 对供应商的要求 ¾ In the event quality problems should arise.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. the defective parts/products/batches.

We reserve all rights of disposal such as copying and passing on to third parties. 单独协议确定各事业部/工厂具体的要求,并对质量和环境管理(适用时 )制定单独的协议。 20 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. on environmental management. Individual Agreement 供应商质量保证指南(QSL)- 单独协议 The individual agreement defines specific regulations for the business division/plant and specifies individual agreements on quality and. Requirements for suppliers 对供应商的要求 ‰ Quality Assurance Guideline for Suppliers (QSL).Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. . if applicable.

Requirements for suppliers 对供应商的要求 3.2 . materials and preparations 成品、组件、原材料、制剂中的禁用物质及应申报物 质 N2580-1. components. We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3.Prohibited and declarable substances in accessory manufacturing materials 制造辅料中的禁用物质及应申报物质 21 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. overview 物质的禁用及申报-总则,概览 N2580-1. .General.Prohibition and declaration of substances .1 .Prohibited and declarable substances in products.3) Bosch standard N2580 博世标准 N2580 N2580-1 .

Appendix A. We reserve all rights of disposal such as copying and passing on to third parties. 若所供应物品中含有禁用物质或应申报物质,最好根据N2580-1标准的《附录A 》上报至博世公司。 The obligation to disclose prohibited or declarable substances does not apply to prohibited or declarable substances reported in the order specification. . 成品、组件、原材料、制剂、制造辅料和专用包装材料供应商必须以书面形式 (如订单确认书)保证遵守N2580标准。 Prohibited or declarable substances shall be reported to Bosch – preferably with the supplier declaration according to N 2580–1.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. components. materials. with the order confirmation). preparations. Requirements for suppliers 对供应商的要求 Supplier agreements 供应商协议: Suppliers of products.g. 订单规格书中所列的禁用物质或应申报物质可不进行上报。 22 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. accessory manufacturing materials and packaging materials are obliged to confirm the compliance with N 2580 in writing (e.

Requirements for suppliers 对供应商的要求 23 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. . We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3.

4) HSE (Health.1) Why HSE requirement ? 为什么提出HSE的要求? ‰ ‰ Delivery reliability (unobstructed) to customer 确保对客户的交货可靠性(交货通畅)。 Bosch principles/Bosch values (e. Requirements for suppliers 对供应商的要求 3.g. Safety and Environment) Requirement HSE (健康、安全和环境)要求 3.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3.. work safety and environmental protection. social responsibility. . We reserve all rights of disposal such as copying and passing on to third parties. 公众声誉 Source: C/PS letter ‰ 24 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.4. 博世的原则/价值观(如:社会责任、工作安全和环境保护 ) Public reputation.

4. Requirements for suppliers 对供应商的要求 3.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3.Child labor 童工 Source: RBCN/HSE 25 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. . Site inspection (Work safety.Emissions 废气 . Initial questions 初始问题 B. We reserve all rights of disposal such as copying and passing on to third parties.Risks for employees 对员工的风险 .Waste 固体废弃物 C.2) Structure of HSE audit questionnaire HSE 审核问卷结构 A.Waste water 废水 . working conditions) 现场检查 (工作安全和工作条件) .Soil protection 土壤保护 . Site inspection (Environmental protection) 现场检查(环境保护) .

And the audit result is “satisfied”.3) Evaluation of HSE audit result (RBCN/HSE) HSE 审核结果评估(RBCN/HSE) Rate A: Final score is 80% and above without significant nonconformance. 总分达80分(含)以上,并无重大不符合项者,为可以 接受,可根据情况提出进一步改进计划。审核结果为 “满意”。 26 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.4. It is tolerable. Requirements for suppliers 对供应商的要求 3. We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. . Further improvement action plan may be requested as applicable.

总分60-80分(含60分)者,为可以接受,但须供应商 提出改进计划。审核结果为“有条件通过”。 Final score is below 60%. Advise is to not consider it as potential supplier.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. 27 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties. the audit result can be changed to “released” as applicable. And the audit result is “conditionally released”. But improvement action plan must be initiated by the supplier. And the audit result is “not released”. Requirements for suppliers 对供应商的要求 Rate B. It is tolerable. It is not tolerable. 总分60分以下者,为不能接受,审核未通过。建议不 作为候选供应商考虑,但如其能提出可行的改进计划 并按时完成,视情况可转化为通过。 Rate C. Final score is from 60% (included) to 80%. . But if the supplier could work out the feasible improvement action plan and implement on time.

Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. We reserve all rights of disposal such as copying and passing on to third parties. .5) Bosch assessments/audit 博世评审/审核 Supplier selection 供应商选择 ¾ Process audit 过程审核 ¾ ISO/TS16949 system audit ISO/TS16949体系 审核 ¾ LPB Project implementation 项目实施 ¾ Process audit 过程审核 ¾ 2 day production audit 两天试生产 Mass Production 批量生产 ¾ Process audit 过程审核 ¾ ISO/TS16949 system audit ISO/TS16949体系 审核 ¾ LEB 28 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. Requirements for suppliers 对供应商的要求 3.

1.1)Structure of audit questionnaire 审核问题结构 3.1) Process audit (VDA6. .3) 3.3) 过程审核(VDA6. We reserve all rights of disposal such as copying and passing on to third parties.2)Grading of audit result 审核结果定级 Overall degree of conformity in % 总符合率(百分比) 90 to 100 90到100 80 to less than 90 80到90 60 to less than 80 60到80 Less than 60 小于60 Grading of the processes 过程分级 Full compliance 完全符合 Predominant compliance 大部分符合 Partial compliance 有条件符合 No compliance 不符合 Description of the grading 评价等级 A* AB* B* C 29 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.5. Requirements for suppliers 对供应商的要求 3.5.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3.5.1.

Requirements for suppliers 对供应商的要求 3. We reserve all rights of disposal such as copying and passing on to third parties.3)Audit approach 审核导向 ‰ Regularly planned audit 定期计划性审核 ¾ System approach: audit according to an overall plan 系统导向:根据一总体的计划进行审核 ¾ Project approach: audits at specified project milestones in product and process development.1. 项目导向:在产品和过程开发中的特定项目里程碑 节点进行审核 30 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.5.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. .

We reserve all rights of disposal such as copying and passing on to third parties. Requirements for suppliers 对供应商的要求 ‰ Unplanned audit (Event and problem approach) 非计划性审核(事件和问题驱动导向) ¾ Decreasing product quality 产品质量下滑 ¾ Customer complaints 客户投诉 ¾ Engineering changes 工程更改 ¾ Production relocations 生产场地变更 ¾ Process instability 过程不稳定 ¾ Serious complaints.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. 严重投诉 31 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. .

We reserve all rights of disposal such as copying and passing on to third parties.4)VDA Publications VDA丛书 32 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3.1. Requirements for suppliers 对供应商的要求 3. .5.

Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. .2) LPB (Supplier Potential Assessment) LPB(供应商潜力评审) ‰ LPB is used for: LPB用于: ¾ Selection of preferred suppliers 优选供应商的选择 ¾ Supplier-Development 供应商开发 ¾ To get rid of weak suppliers 淘汰差的供应商 ¾ Selection of new potential preferred suppliers 新潜在优选供应商的选择 ¾ Supplier Award (LEB) 供应商评奖(LEB) Source: CP/MAE 33 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties. Requirements for suppliers 对供应商的要求 3.5.

We reserve all rights of disposal such as copying and passing on to third parties. UP QP LP TP/TE KP .Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. Requirements for suppliers 对供应商的要求 LPB is for measuring supplier’s future potential LPB是用于评估供应商未来的潜力。 ‰ Overall result of the LPB : LPB总体结果: ¾ Company structure potential 公司结构潜力 ¾ Quality potential 质量潜力 ¾ Logistic potential 物流潜力 ¾ Technical potential 技术潜力 ¾ Cost/Price potential 成本/价格潜力 34 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.

We reserve all rights of disposal such as copying and passing on to third parties. Requirements for suppliers 对供应商的要求 Evaluation criteria of the LPB : LPB评估标准: 1 25 50 75 = = = = far below average 远低于行业平均水平 below average 低于行业平均水平 industry average 行业平均水平 above average 高于行业平均水平 far above average 远高于行业平均水平 100 = 35 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. .

LEB是用于测量供应商过去的实际绩效 ¾ Quality result 质量结果.3) LEB (Supplier Result Assessment) LEB(供应商结果评审) ‰ LEB is for measuring supplier’s actual performance of the past.5. ¾ Price/Cost result 价格/成本结果 36 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. We reserve all rights of disposal such as copying and passing on to third parties. 3. Requirements for suppliers 对供应商的要求 ‰ LPB is planed at central level LPB是在总部层面上计划的 ‰ CEO of the supplier has to take part in the LPB: 供应商的CEO必须出席LPB的评审. ¾ Logistic result 物流结果. .

. Requirements for suppliers 对供应商的要求 3.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. We reserve all rights of disposal such as copying and passing on to third parties.6) Supplier performance indicators 供应商绩效指数 ‰ Initial Sampling Indicator (EMKZ) 首件样品指标 ‰ ppm Rating of the Supplier 供应商 ppm 数据 ‰ Problem Supplier Indicator (PLKZ) 问题供应商指标(PLKZ) ‰ Logistics Problem Supplier Indicator (Logistics PLKZ) 物流问题供应商指标(物流PLKZ) 37 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.

向博世公司提交首件 样品的活动中,由供 应商造成的中断的百 分比加权指标。 38 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. Requirements for suppliers 对供应商的要求 3.1) EMKZ ‰ A weighted indicator for the percentage of interruptions caused by suppliers during initial sampling activities at RB. . We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3.6.

Quality Basics In Business With Bosch 与博世业务合作中的质量基础 EMKZ = (1*S+1*V+2*U+3*A+ 5*T+3*R) / (样品提交次数) -S: 有限放行的样品(让步 ;见 QSP0509) -V: 晚于规定期限后提交的样品或者文件 ,但博世不要求特别的纠正措施 -U:样品数量不符合和/或文件提交不完整 -A:样品被拒绝(生产不放行);需要提 交新样品 -T:类似A或V,但影响博世批量生产的开 始,导致需要特别的纠正措施 -R:重复提交的次数(样品重复提交) 注:每个样品的提交,只有一个等级是允许的(具有最高权数的那个。如果适用,加上R) 39 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties. .

2) ppm ‰ Number of defective purchased parts relative to the total number of purchased parts delivered. We reserve all rights of disposal such as copying and passing on to third parties. Requirements for suppliers 对供应商的要求 3.6.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3. . 有缺陷的采购零件的 数量和总的交付的采 购零件数量的比值。 40 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.

在进货检验中的有缺陷的采购零件的数量 与博世业务合作中的质量基础 .Quality Basics In Business With Bosch . We reserve all rights of disposal such as copying and passing on to third parties.拒收日期(在分拣后修正坏零件的数量 是允许的) .0-英里/0-小时故障 .在生产中的有缺陷的采购零件的数目 .由RB确认的源于供应商的故障 .供应商报告的退货产品中的坏零件 (注:如果供应商未报告,那么整个 退货被记作坏零件) .拒收日期 41 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.返工的零件 .0-英里/0-小时故障日期 .在分拣活动中发现的坏零件 .由RB确认的源于供应商的故障 .拒收日期 . .故障在RB发生的日期 .市场故障 .在生产过程中发现的坏零件 .在进货检验中发现的坏零件 .市场故障日期 注:物流故障不计入“供应商ppm数据” .

. We reserve all rights of disposal such as copying and passing on to third parties. Logistics incidents are also included in this indicator.6.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3.3) PLKZ ‰ Weighted indicator for interruptions in production at Bosch due to suppliers. 由供应商引起的博世生产中 断的加权指标。如果物流故 障在博世接收货物以后发现 ,那他们也包含在这个指标 中。 42 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. if they were detected after acceptance of the goods by Robert Bosch. Requirements for suppliers 对供应商的要求 3.

We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 PLKZ = 1*S + 2*W + 3*M + 4*F + 5*K S = 试验让步交货的批数(供应商在交货前申请的试验让步) W = 进货检验中的拒收次数 M = 由于对拒收货物的反应迟缓而发出的提醒函数目 F = 生产中或成品仓库中不合格品投诉次数 FF = 来自生产的投诉 FL = 来自成品仓库的投诉 FB = 已报告的由于质量问题导致RB生产线停线时间 K = 客户投诉数目 K0 = 客户0-英里/0-小时投诉数目 KF = 客户市场投诉 KB = 已报告的由于质量问题导致客户生产线停线次数或客 户召回 注:物流故障记入物流PLKZ 43 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. .

博 世在接收前或接收中发生的 物流故障的衡量指标。 44 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. . 由采购的零件引起罗伯特. We reserve all rights of disposal such as copying and passing on to third parties. Requirements for suppliers 对供应商的要求 3.6.4) Logistic PLKZ 物流PLKZ ‰ Indicator for logistics incidents at RB caused by purchased parts and occurring before or during acceptance of goods.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 3.

45 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties. .Quality Basics In Business With Bosch 与博世业务合作中的质量基础 Log-PLKZ = LP+MD+VP+SO+UP+SB+SK LP = 交货文件 MD = 数量偏差 VP = 包装 SO = 其他物质性的交货问题 UP = 生产重新计划 SB = 博世生产线停线次数 SK = 客户生产线停线次数 注:物流故障“重新包装”记入物流PLKZ.

Supplier pyramid and escalation management 供应商金字塔与升级管理 4. We reserve all rights of disposal such as copying and passing on to third parties. .Quality Basics In Business With Bosch 与博世业务合作中的质量基础 4.1) Supplier pyramid 供应商金字塔 1 Preferred Suppliers (P) 2 Technology Specialists (T) 5 Suppliers to be actively eliminated (X) 3 Essential Suppliers (E) 6 Suppliers Determined by the customer (D) 4 New Suppliers (N) 7 Suppliers without new business (W) 46 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.

Quality Basics In Business With Bosch 与博世业务合作中的质量基础 4. We reserve all rights of disposal such as copying and passing on to third parties. Supplier pyramid and escalation management 供应商金字塔与升级管理 E4 4.2) Escalation management 升级管理 E3 long term exceedance of quality and logistic targets 长期超过 质量和物流目标值 Supplier cannot fulfill requirements 供应商不能满足要求 E2 E1 Deviation from specification 偏离规范 Repeated errors 重复性错误 47 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. .

We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 4. . Supplier pyramid and escalation management 供应商金字塔与升级管理 E4 E3 E2 E1 Problem solving according to 8D method 根据8D方法 解决问题 Supplier Meetings 供应商会议 GPMT-Information GPMT-信息 Additional 100% inspection at supplier 供应商进行 额外的100%检查 Management meetings 管理会议 No quotations For new projects 不给予新项目报价 Loss of preferred supplier status 失去首选供应商地位 3rd party inspections 第三方检验 Desourcing or permanently no new business 停止采购或 永久无新项目 48 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.

Quality Basics In Business With Bosch 与博世业务合作中的质量基础

5. Quality Tools 质量工具
Product Development 产品开发
D-FMEA DFSS/DFMA DRBFM P-FMEA Six Sigma Initial sampling/PPAP Cmk/Cpk/Ppk QA Matrix EMKZ/PLKZ/ppm Poka Yoke

Start of Production 生产开始
8D method TPM

Mass Production 批量生产
Lessons Learned 5S CIP

Q control loops Process audits

Project management ATP TSM*

Escalation management Supplier Award

VQS*APQP

Value stream mapping

Bosch Supplier Development Program (improvement program)

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Quality Basics In Business With Bosch 与博世业务合作中的质量基础

5. Quality Tools 质量工具
5.1) Quality control loop 质量控制环
in the plant 工厂内 in the process 过程中

Sub-supplier 分供方

Process A 过程 A

Process B 过程 B
Supplier 供应商

Final Inspection 最终检验

BOSCH

to the Sub-supplier 至分供方

From Bosch 来自博世

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Quality Basics In Business With Bosch 与博世业务合作中的质量基础

Short quality control loops in the plant 工厂里的短质量控制环
Process 过程 Inspection 检验 Inspection 检验 Process 过程 Inspection 检验

Process 过程

Buffer 中间库存

Process 过程

Inspection 检验

Process 过程

Process 过程

Inspection 检验

failure response time
故障响应时间

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Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.

. We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 Failure response time 故障响应时间 tC Monitoring Control Limit 控制限 tR Inspection 检验 Process 过程 FIFO failure response time 故障响应时间 Buffer 中间库存 tD tFR = tD + tR + tC Detection time (tD) 故障探测时间 Response time (tR) 响应时间 Changing time (tC) 更改时间 Time between error emergence and error detection 从故障产生到故障被探测出之间的时间 Time between error detection and moment of response 从故障被探测出到发生响应瞬间之间的时间 Time between moment of response and implementation of necessary change 从发生响应瞬间到实施必要更改之间的时间 52 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.

We reserve all rights of disposal such as copying and passing on to third parties. effectiveness.06 6 2 0 05 20 n Ja b Fe ar M pr A ay M ne Ju ly Ju ug A ep S ct O ov N ec D 06 D JT 6 L0 U Respons.Definition of new frequency for changing tool .Creation a document linked to the control plan for explaining the area with a risk of burr SBO 15/06/06 12% 0 0 0 0 2 0 Validation in progress Implement ation in progress DBO 15/06/06 22.16 +0. contribution in % to upper limit 2005 Jan Date DBO 02/02/06 22.0% 0 0 0 0 0 4 Implement ation in progress Potential failures Preventive measurements Respons.0% 0 4 Timetable 2006 Feb March April May June July Aug Sep Oct Nov Dec Remark Efficiency checked 0 0 0 0 DBO 02/02/06 22. company during implementation. Date PRO 17/01/06 PRO 15/05/06 0 8 0 Ø 4 + 0.Improvement of cutting conditions (Training) .Quality Basics In Business With Bosch 与博世业务合作中的质量基础 PDCA-Paynter-Chart PLKZ 2006 Target Supplier procedure 1.0% 0 0 0 0 0 4 Burrs on milling 3 265 719 247 VBR 15/07/06 22.19 oversized Incomplete 1 350 390 108 Missing R 0.60 1 350 390 109 change the form of the evacuation area additionnal jet to quickly evacuate the parts steps of the air spraying ( tightening ) Change the lenght of the clamping collet (risk of cheap storage ) Reactive measurements 4 WaP 10 NuP1 forecast upper limit Trend reduce the PLKZ from 22 (JT09/2005) to 8 in year 2006 month 8 Example Name: ….09. Suppl.Implementation of gauge block for checking the position of the stop of the high speed feed . Planing/Record of appropriate measures (bottom) 2.Planning of 3 substitutions machine for the shift night . coordination) Failure Ø 4 + 0. Implementation of measures with RB-BD-Pate (Release of measures.Change the pipe in order to use rigid pipe . Record of expected target-progress (forecast 2005) in compliance with date of introduction of measures 3.Change the drawing of the tool to define the depth of the groove .0% 0 4 0 0 0 0 Efficiency checked Chip in the part 1 350 390 109 Missing drilling Ø 4.Change our nonconformity ticket ( Check list ) .19 oversized Implementation SPC on the Ø 4 ( 1 350 390 108 ) 1 350 390 108 Reaction / Creation reaction matrix nonconformity Efficiency checked Efficiency checked sum: end 100% begin is : edition:_______resp. .16 +0. supplier:________ started ended realizised Status: green achievement of goal assured red achievement of goal at risk mile stone realisation reached mile stone yellow achievement of goal lightly risked 53 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Nr.175 1 350 390 108 Change the lid form ( washing operation ) to allow that all the chips escape from the batch . 01.

We reserve all rights of disposal such as copying and passing on to third parties. . the faster it is possible to reach the zero defects target.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 Objectives and application 目标和应用 ¾ Quality control loops are important elements of the zero defect target. The shorter the quality control loop. 质量控制环对于零缺陷目标是非常重要的。 质量控制环越短,就越快可能达到零缺陷目标。 The length of quality control loops must be reduced continuously for: 对于下列问题,必须持续减小质量控制环的长度: z ¾ Internal complaints (scrap/rework) 内部投诉(报废/返工) Customer complaints (plant/0-km/field) 客户投诉(工厂/0-公里/市场) z 54 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.

PDCA表用于跟踪所实施的措施的有效性。 55 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. .Quality Basics In Business With Bosch 与博世业务合作中的质量基础 Objectives and application 目标和应用 ¾ A reduction of the error response time makes it possible to:: 故障响应时间的减少使下列成为可能: z reduce quality costs (nonconformity-/warranty costs) 降低质量成本(不合格/保修成本) avoid special inspections 避免特殊检验 z ¾ PDCA sheets are used for tracking the effectiveness of introduced measures. We reserve all rights of disposal such as copying and passing on to third parties.

We reserve all rights of disposal such as copying and passing on to third parties. Quality Tools 质量工具 5.2) 5S SEIRI SEITON SEISO SETKETSU SHITSUKE - - - - - 整理 整顿 清扫 清洁 素养 56 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. .Quality Basics In Business With Bosch 与博世业务合作中的质量基础 5.

将“空间”腾出来活用 57 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 5. . Nothing but the necessities is put on site. We reserve all rights of disposal such as copying and passing on to third parties. 区分要与不要的东西,现场除了要 用的东西以外,一切都不放置 Objective 目的: Release space for effective use.2) 5S SEIRI - 整理 Definition 定义: To distinguish the necessities and the unnecessaries.

and label them clearly .Quality Basics In Business With Bosch 与博世业务合作中的质量基础 5. We reserve all rights of disposal such as copying and passing on to third parties. . 不浪费“时间”找东西 58 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. 要的东西依规定定位、定方法摆放 整齐,明确标示 Objective 目的: No wasting “time” on finding things.2) 5S SEITON - 整顿 Definition 定义: Place in order the necessities in designated area using specified method.

清除现场内的脏污,并防止污染的 发生 Objective 目的: Eliminate “dirt” and keep the site clean and bright. . 消除“脏污”,保持现场干干净净 、明明亮亮 59 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.2) 5S SEISO - 清扫 Definition 定义: Clean out the dirt on site and prevent contamination. We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 5.

.2) 5S SETKETSU - 清洁 Definition 定义: Standardize the method of implementing above 3S and maintain the result. We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 5. 将上面3S实施的做法制度化,规范 化,维持其成果 Objective 目的: Maintain result via standardization. 通过制度化来维持成果 60 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.

人人依规定行事,养成良好的习惯 Objective 目的: Improve “people quality” to make people get serious on each job. .Quality Basics In Business With Bosch 与博世业务合作中的质量基础 5. 提升“人的品质”,成为对任何工 作都讲究认真的人 61 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.2) 5S SHITSUKE - 素养 Definition 定义: Everyone does things according to regulations and get accustomed.

可追溯性是通过记录的标识追溯某个实体的历史,用途或者位置的能力(这里的实体 可以是一项活动,过程,产品,组织或者个人)。 Standard ISO 9000: Traceability is the ability to trace the history. . organism or person). We reserve all rights of disposal such as copying and passing on to third parties. 可追溯性:追溯所考虑对象的历史、应用情况或所处场所的能力。 62 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 6 Traceability 可追溯性 Î What is traceability? Standard ISO 8402 (Quality management and quality assurance-Vocabulary): Traceability is the capability to trace the history. implementation or location of that which is under consideration. application or location of an entity through the use of registered identification. process. product. (The entity may designate an activity.

ISO/TS16949) 满足规范要求 – 实施可追溯体系是满足规范要求的一部份(比如ISO/TS 16949)。 Traceability as an integral part of quality systems .g. .The implementation of a traceability system makes it possible to meet regulator requirements (e. We reserve all rights of disposal such as copying and passing on to third parties. to understand the problem and take corrective action 可追溯性是质量体系重要的一部份 – 质量方法中已经体现了可追溯性 – 它使得问题 能够追溯回到源头(材料缺陷,错误的制造工序等等),从而能把握问题的原因并采 取改正措施。 63 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.Traceability is already present in quality approaches – it allows problems to be traced back to the source (raw material.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 6 Traceability 可追溯性 Î Why we need traceability system? 为什么需要可追溯性体系? Meeting regulatory requirements . faulty manufacturing process …).

the finished product which is suspect can be traced and replaced/repaired.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 6 Traceability 可追溯性 Î Why we need traceability system? 为什么需要可追溯性体系? Reducing losses in the case recalled products .An effective traceability system allows action to be taken more quickly: if a problem occurs at a given time. We reserve all rights of disposal such as copying and passing on to third parties. 了解过程中原材料的影响 – 可追溯性能帮助更好地了解原材料对最终产品的影响。它 在产品的质量和原材料的质量以及起源上建立了某种联系。 64 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. . 召回时减少损失 – 一个有效的可追溯体系能保证:当问题发生时,可疑的产品能快速 的追回替换或者返修。 Knowing the impact of raw materials on processes -Traceability allows for a better knowledge of the impact of the raw materials on the finished products. It allows a link to be made between the production results and the quality or the point of origin of the raw materials.

Quality Basics In Business With Bosch 与博世业务合作中的质量基础 6 Traceability 可追溯性 1st possible tracking starting from the raw material to find corresponding finished product and their destination 追溯性1:由原材料开始追溯至相对应的最终产品以及其目的地。 Raw Material from sub-supplier 来自分供方的 原材料 Logistics 物流 heat treatment at sub-supplier 分供方处热处理 Logistics 物流 grinding at supplier 供应商处磨削 Traceability managed by supplier! 由供应商管理的可追溯性 Traceability managed by Bosch! 由博世管理的可追溯性 Final product (car) 最终产品(汽车) Processing and Assembly at Bosch 博世加工组装 Logistics 物流 Logistics 物流 Logistics 物流 machining at Supplier 供应商处加工 Processing and Assembly at car maker 主机厂加工组装 65 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties. .

We reserve all rights of disposal such as copying and passing on to third parties.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 6 Traceability 可追溯性 2nd Possible to determine at any point of chain the origin and characteristics of the product 追溯性2:确定所有环节中任一点的起源或者产品的特性 Raw Material from sub-supplier 来自分供方的 原材料 Logistics 物流 heat treatment at sub-supplier 分供方处热处理 Logistics 物流 grinding at supplier 供应商处磨削 Traceability managed by supplier! 由供应商管理的可追溯性 Traceability managed by Bosch! 由博世管理的可追溯性 Final product (car) 最终产品(汽车) Processing and Assembly at Bosch 博世加工组装 Logistics 物流 Logistics 物流 Logistics 物流 machining at Supplier 供应商处加工 Processing and Assembly at car maker 主机厂加工组装 66 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. .

. Bosch can define maximum batch size. furnace capacity). or eight hours of production. 批次的容量– 一个批次可以定义为一班或者八小时生产的产品,或者更小的容量,对 于大批打散的批次(比如热处理),批次可以由过程设备的生产数量决定(比如每炉 的数量)。博世会定义最大的批次容量,每个批次都应该能够追溯到相对应的原材料 。 67 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties. lot size may be defined by quantity and vary based on process/production equipment (e.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 6 Traceability 可追溯性 Î General Recommendations 推荐 Effective lot definition .g. For Bulk Processes (e.g. heat treatment). whichever is smaller.Each delivery to Bosch could be traced according to the delivery No to the internal lot No and then to the raw material by the lot definition. Each lot shall be traceable back to the raw material used. 有效的批次定义 – 每批供应给博世的产品都能够通过发货号追溯到内部对应的生产批 次号从而最终追溯到对应的原材料。 Lot Size – Lot might consist of one shift.

Be sure not only raw material but also purchasing parts are included in the system 完整性 – 批次定义必须涵盖影响产品生产的所有过程,确认不单是原材料并且所有的 外购件都已经包含在可追溯系统里。 Support data – Process data in each process should be recorded and linked to the lot No.Quality Basics In Business With Bosch 与博世业务合作中的质量基础 6 Traceability 可追溯性 Î General Recommendations 推荐 Integrality – The lot definition should reflect all processes influencing the component/material. 储存 – 原材料,半成品以及最终产品的储存必须有良好的管理和自习的监控(现场产 品的数量,是否清晰的标识)。 68 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties. 支持性数据 – 每个过程的过程参数必须记录并且同批次相关联,有助于发生问题时的 问题解决。 Inventory – The inventory (raw material. . final products) should be clearly managed and carefully monitored (quantity and identification No). semi-products. which would be helpful for problem solving.

委外的过程 – 对于一些最终工序委外完成的(比如热处理,研磨,镀层等等)。如果 原始批次的零件的下道加工工序不同,那么不需要改变原来的批次号。如果一批零件 是分开进行下道工序,那么最后的零件批号必须是不同的。 69 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. then there would be no need to change the original lot number. heat treat. and other various processes). We reserve all rights of disposal such as copying and passing on to third parties. coating.g. then the lot number for each of the batches should be unique. that require processing by outside companies to finish the process (e. if the batches are split at a secondary processor. grinding. coining. However. if the original lot were batch processed through the different secondary processes. .Quality Basics In Business With Bosch 与博世业务合作中的质量基础 6 Traceability 可追溯性 Î General Recommendations 推荐 Out-sourcing process – For components.

8D问题解决方法 谢 谢 Thank you 70 Internal | CP/IPA-CN-Q | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties. .

Structure of Process Audit Questionnaire Product development 产品开发 Process development 过程开发 Supplier/ Input material 供应商/进料 Part B Serial production 批量生产 Production process 生产过程 Customer services / Satisfaction 顾客服务/满意度 过程审核问题结构 Part A Product development process 产品开发过程 M1 – Planning product development 产品开发策划 M2 . We reserve all rights of disposal such as copying and passing on to third parties.4 – Fault Analysis/Corrective Actions /Continual Improvement 错误分析/纠正措施/持续改进 71 Internal | CP/PIN-CN | 11/7/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights.2 – Production Material/Equipment 生产材料/设备 M6.1 – Personnel /Qualification 人员/技能 M6.Realizing process development 过程开发实施 M6. .3 – Transport/Parts Handling/Storage /Packaging 运输/零件处理/仓储/包装 M6.Realizing product development 产品开发实施 M3 – Planning process development 过程开发策划 M4 .