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Developing excellent communication skills is absolutely essential to effective leadership.

The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter." — Gilbert Amelio President and CEO of National Semiconductor Corp.

"Leaders who make it a practice to draw out the thoughts and ideas of their subordinates and who are receptive even to bad news will be properly informed. Communicate downward to subordinates with at least the same care and attention as you communicate upward to superiors." — L. B. Belker

"Frown on lapses of information. When people admit that they didn't keep you informed, let them know that you don't want this kind of protection. A couple of strong reactions by the manager, and a subordinate learns to make sure the boss gets the word —all of it. — Thomas L. Quick

"Regardless of the changes in technology, the market for well-crafted messages will always have an audience." — Steve Burnett The Burnett Group

"Precision of communication is important, more important than ever, in our era of hair trigger balances, when a false or misunderstood word may create as much disaster as a sudden thoughtless act." — James Thurber

"Talkers have always ruled. They will continue to rule. The smart thing is to join them." — Bruce Barton Congressman and Author

"The basic building block of good communications is the feeling that every human being is unique and of value." — Unknown

"If you have nothing to say, say nothing." — Mark Twain

not the eyes or the intellect. Writing is great for keeping records and putting down details. .a sense of humor can be a great help — particularly a sense of humor about (oneself). for this saves unnecessary casualties. your ideas won't get you anywhere." — T. but if you can't get them across." — Dwight D. and a good idea or two. of getting along with people." — Mark Twain "Be amusing: never tell unkind stories. . never tell long ones. Lincoln eased tense moments with bawdy stories. Boone Pickens You can have brilliant ideas. William Howard Taft joked about his own corpulence and people loved it." — Benjamin Disraeli "Communicate unto the other person that which you would want him to communicate unto you if your positions were reversed.Eisenhower "One learns peoples through the heart. and must insist on their practical application. but talk generates ideas. No martinis. and often poked fun at himself —and history honors him for this human quality. took nothing from his inherent dignity."The day soldiers stop bring you their problems is the day you have stopped leading them. . a cup of soup. of getting things done. — Lee Iacocca " . Great things come from out luncheon meetings which consist of a sandwich. The best form of welfare for the troops is first-class training." — Aaron Goldman "The commander must be at constant pains to keep his troops abreast of all the latest tactical experience and developments." — Field Marchall Erwin Rommel . above all. A sense of humor is part of the art of leadership. Talking is the natural way to do business." — General Colin Powell "Keep things informal. He must see to it that his subordinates are trained in accordance with the latest requirements.

" — James Humes "Preaching for life changes requires far less information and more application."The difference between the right word and the almost right word is the difference between lightning and the lightning bug. a narcotic that leaves its addicts wasted and derelict." — Unknown "Pity is one of the noblest emotions available to human beings." — Andy Stanley "The void created by the failure to communicate is soon filled with poison." — William James Psychologist "The most positive men are the most credulous. a crippling emotional disease that severely distorts our perception of reality ." — C. self-pity is possibly the most ignoble . ." — Eugene H." — Mark Twain "The art of communication is the language of leadership. drivel and misrepresentation." — Seth Godin "The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind. . Less explanation and more inspiration. . . Northcote Parkinson "The less people know." — Mark Twain "It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt. [It] is an incapacity." — Alexander Pope "No one ever finds life worth living—he has to make it worth living. . the more they yell. Peterson Author of Earth and Altar .

" — Charles Popplestown "If we did all the things we were capable of doing. whatever is pure. Newton "You can not always control circumstances. to choose one's own way." — Thomas Edison "Whatever is true. But we can decide what happens to us—how we take it. W." — Dr. and remember that every experience develops some latent force within you. whatever is just. Robert Conroy in Bottom Line-Personal . however adverse your circumstances may seem to be. Ziege "A successful man is one who can lay a firm foundation with the bricks others have thrown at him."Nothing can stop the man with the right mental attitude from achieving his goal. whatever is honorable. Miller "Cultivate optimism by committing yourself to a cause. whatever is lovely. You'll feel that you are growing in a meaningful direction which will help you rise above day-to-day setbacks. whatever is gracious .." — W.." — Joseph F. think about these things. we would literally astound ourselves. a plan or a value system." — Victor Frankl Man's Search For Meaning "If you will call your troubles experiences. but you can control your own thoughts. you will grow vigorous and happy." — Philippians 4:8 "Everything can be taken from a man or a woman but one thing: the last of human freedoms —to choose one's attitude in any given set of circumstances." — David Brinkley Television Journalist "We can not tell what may happen to you in the strange medley of life. what we do with it—and that is what really counts in the end." — John R. noting on earth can help the man with the wrong mental attitude.

more than your social position. More than what you earn. No one has the right to go croaking about society. looking as if he stifled grief." — Benjamin Disraeli "What you think means more than anything else in your life. and more than what anyone else may think about you. or in talent. It is from this. more than where you live." — Herm Albright Bernard Shaw ." — George Matthew Adams Author "[Sprezzatura ("unstudied nonchalance"):] Employ in everything a certain casualness which conceals art and creates the impression that what is done and said is accomplished without effort and without its being thought about. that grace largely derives." — Henry Ford "Up is never where you are now." — Belasco & Stayer "A positive attitude may not solve all your problems." — Norman Vincent Peale "Whether you think you can or think you can't." — Dennis Waitley "Let your Discourse with Men of Business be Short and Comprehensive."The winner's edge is not in a gifted birth. Attitude is the criterion for success. not aptitude. but it will annoy enough people to make it worth the effort." — Baldassare Castiglione The Book of the Courtier. a high IQ. in my opinion. 1528 "Change your thoughts and you change the world. The winner's edge is all in the attitude. or what is worse." — George Washington Rules of Civility "If a man be gloomy let him keep to himself. you are right.

is the key to personal and career success. and expression of anger is the tragic EXPRESSION of an unmet need. but to leave unsaid the wrong thing at the tempting moment. "Precision of COMMUNICATION is important. “The most important thing in COMMUNICATION is to hear what isn't being said. "Developing excellent COMMUNICATION skills is absolutely essential to effective leadership.” ~Stephen King 8. “We have two ears and one mouth so that we can listen twice as much as we speak.” ~Edwin H. or articulation but on the emotional context in which the message is being heard. in our era of hair trigger balances. Friedman .” ~Epictetus “The most important things are the hardest to say. 7. “Think like a wise man but COMMUNICATE in the language of the people. then having a message doesn't even matter.the human connection . “Every criticism.” ~Marshall Rosenberg 9. “COMMUNICATION . People can only hear you when they are moving toward you. or eloquence.2. judgment." ~Gilbert Amelio.” ~Thor Heyerdahl 12. “Good COMMUNICATION does not mean that you have to speak in perfectly formed sentences and paragraphs. diagnosis. It isn't about slickness.” ~William Butler Yeats 13. “The real art of CONVERSATION is not only to say the right thing at the right place. and they are not likely to when your words are pursuing them.” ~John Kotter 4. Simple and clear go a long way. Meyer 3.” ~Peter Drucker 5. 10. “COMMUNICATION does not depend on syntax.” ~Paul J.particularly communication by sea that enabled people to get inspiration and ideas from each other and to exchange basic raw materials. or rhetoric." ~James Thurber 11. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. “Civilization grew in the beginning from the minute that we had COMMUNICATION -. because WORDS diminish them. more important than ever. when a false or misunderstood word may create as much disaster as a sudden thoughtless act. President and CEO of National Semiconductor Corp. If a leader can't get a message across clearly and motivate others to act on it.” ~Dorothy Nevill 6.

” ~Leonard Bernstein 17. can name the unnameable and COMMUNICATE the unknowable. With the fluidity of information in business today. non-judging.” ~John Powell 18. “One kind WORD can warm three winter months.” ~Japanese Proverb 15. to understanding. “COMMUNICATION can't always follow the top-down model. “COMMUNICATION works for those who work at it. “Music . intensely interested listening.” ~John Mason Brown . they need to be able to receive as well as send. “COMMUNICATION leads to community.” ~Joseph Badaracco 19.14. . When someone receives us with open-hearted. that is. . intimacy and mutual valuing. our spirits expand. but says what someone wants to remember. “Deep LISTENING is miraculous for both listener and speaker. “A good CONVERSATIONALIST is not one who remembers what was said.” ~Sue Patton Thoele 16.” ~Rollo May 20. leaders need to be masterful listeners.

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