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Document Number: Approved By: Description of Last Change: Document Title

:

CCS-WKI-910 Assistant Director Initial Release

Revision Number: Effective Date:

1 08/24/2012

Taxicab Training/Testing Class Instructions
4.2, 5.5, 7.1, and 8.1 in ISO 9001:2008

PURPOSE: This work instruction establishes uniform guidelines for taxicab training class. SCOPE: This work instruction shall apply to all Department of Code Compliance

personnel that teach/instruct taxicab training class. RESPONSIBILITY & AUTHORITY: All managers and supervisors are responsible for ensuring that employees follow this work instruction. SAFETY: Follow all applicable City of Dallas safety guidelines associated with this work instruction. ENVIRONMENT: Follow all applicable City of Dallas Environmental procedures

associated with this work instruction. NOTES: 1. Prior to being issued a license, applicants will be required to pass a written examination about taxicab operations in Dallas. The level of competence is defined by Section 45.3.2(d)(e)(f) of the Dallas City Code: 1.1. As additional qualifications for a taxicab driver’s license, the director shall require each new applicant to: 1.2. Pass an examination given by the department that tests the applicant’s knowledge of: 1.2.1. Traffic laws 1.2.2. A driver’s duties as described by Section (45) of the Dallas City Code 1.2.3. Department regulations, and 1.2.4. The geography of the city; and 1.3. Successfully complete a training course approved by the director that provides two (2) hours of classroom instruction in each of the following areas: 1.3.1. Taxicab rules and regulations 1.3.2. Geography of the city and surrounding areas and use of a map; and 1.3.3. Public relations and communication skills.

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WORK INSTRUCTION: 1.1.2.Document Number: Approved By: Description of Last Change: Document Title: CCS-WKI-910 Assistant Director Initial Release Revision Number: Effective Date: 1 08/24/2012 Taxicab Training/Testing Class Instructions 4.1.13 of the Dallas City Code. in accordance with Code Compliance Services Taxi Driver’s License Permit Application (CCS-WKI-908). 2. including date and location of course (Refer to Taxi Driver’s License Permit Application CCSWKI-908) 2. 2. When the director has reason to believe that a taxicab driver is in need of training in any area described in Subsection (d) (2). A timed test will be administered the last hour of training. Renewal drivers may check out DVD for required training and pass a renewal exam (see CCS-FRM-958) . 18033. the director may require the driver to successfully complete a training course approved by the director. Applicant comes to Transportation Regulation office to be scheduled for available Taxicab Driver’s Training Course. An information sheet is provided to driver explaining procedures. minimum score of 76% is required on each section to pass the test.1. 2. 20455. applicant must pass a background check. Part one involves the use of the Mapsco and Part two involves taxicab rules.5. the holder employing or contacting with the applicant or the driver shall pay to the City of Dallas $25 for the training course (Ordinance Numbers 15127. 5. A Taxi Driver Testing Schedule is provided to renewal drivers A 2 of 4 .1 in ISO 9001:2008 1. 18829.1.3. 2. and public relations.2.1. The decision of the director to require a training course under this subsection may be appealed in accordance with Section 45-3. 2.4. Before participating in a Taxicab Driver’s Training/Testing Class. New applicants must attend Taxicab Driver’s Training Course and pass both test the Taxi Cab Driver Mapsco Test (CCS-FRM-941) and Regulation Test (CCS-FRM-942) in order to qualify for permit. Applicants are allowed one hour and thirty minutes for the two-part test.5.1. 7. and 21819). Whenever a new applicant or a taxicab driver attends a training course under Subsections (d) (2) or (e). regulations. 1. and 8. 17775.

It consists of 50 questions. After one hour. one after the customer service presentation. signed by their company’s representative.3. the instructor gathers any exams that have not been returned and will grade them.1. and 8. the attendee must wait six (6) months before they can attend and attempt to pass the exam. 5. they are instructed to go to the Transportation Regulation Office the next day and become permitted as long as they have completed all other required application steps. If it is the second failure of the exam.3. If an attendee passes. 6. and the second break is after the Mapsco presentation. stating the company wants the person to be given another opportunity to attend the class.5. 7. If an attendee fails. 7. The applicant shows personal photo identification and Transportation Regulation information sheet for the instructor to confirm.3. 6. The applicant arrives at the training testing class location at the scheduled time.Document Number: Approved By: Description of Last Change: Document Title: CCS-WKI-910 Assistant Director Initial Release Revision Number: Effective Date: 1 08/24/2012 Taxicab Training/Testing Class Instructions 4. The instructor checks class list to confirm applicant’s attendance and participation.1. 6.3.1. The instructor will gather all exams at one and one half hours if any attendee’s have not turned in their exam. 3 of 4 .2.1. they are instructed to return with a letter. 4. The instructor begins class by presenting a PowerPoint presentation covering rules and regulations. and the use of a Mapsco. The instructor for renewal drivers only will pass out the exam (Attachment D) and all the drivers will be given one hour to complete the exam. 6.2.1. The instructor grades the exams and informs the attendees’ of their pass or fail scores. 6. 5.1 in ISO 9001:2008 3. 5.2.1. 4. Two (2) 10 minute breaks are given. The only allowed materials once the exam is passed out are a pencil and Mapsco.2. 7. the instructor will pass out the exam (CCS-FRM-941) 6. Upon completion of the Mapsco presentation and after the second break.1. 6. public relations (customer service).

they can obtain their new permit if they have submitted all of the required documentation. 5. If the attendee fails. REFERENCES: Taxi Driver Training Rules & Regulation Power Point Presentation Taxi Driver Training Mapsco Power Point Presentation Dallas City Code CCS-WKI-908 Section 45. they will be given another opportunity to pass the exam when they come to the Transportation Regulation Office the next day. 7.4.3.3. 7.1.1 in ISO 9001:2008 7.2(d) Taxi Driver’s License Permit Application Taxi Driver Training Rules & Regulation Power Point Presentation Taxi Driver Training Mapsco Power Point Presentation RECORDS: CCS-FRM-941 CCS-FRM-942 CCS-FRM-958 Taxi Driver Mapsco Test (Template) Regulation Test (Template) Renewal Regulation and Mapsco Test (Template) 4 of 4 .Document Number: Approved By: Description of Last Change: Document Title: CCS-WKI-910 Assistant Director Initial Release Revision Number: Effective Date: 1 08/24/2012 Taxicab Training/Testing Class Instructions 4.5. and 8.2. If the attendee passes. they will be scheduled to attend the all day training class for new applicants. If the attendee fails again. 7.2.