You are on page 1of 3

Quality control - Wikipedia, the free encyclopedia

Quality control
From Wikipedia, the free encyclopedia

Quality control, or QC for short, is a process by which entities review the quality of all factors involved in production. This approach places an emphasis on three aspects:[citation needed] 1. Elements such as controls, job management, defined and well managed processes,[1][2] performance and integrity criteria, and identification of records 2. Competence, such as knowledge, skills, experience, and qualifications 3. Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships. Controls include product inspection, where every product is examined visually, and often using a stereo microscope for fine detail before the product is sold into the external market. Inspectors will be provided with lists and descriptions of unacceptable product defects such as cracks or surface blemishes for example. The quality of the outputs is at risk if any of these three aspects is deficient in any way. Quality control emphasizes testing of products to uncover defects and reporting to management who make the decision to allow or deny product release, whereas quality assurance attempts to improve and stabilize production (and associated processes) to avoid, or at least minimize, issues which led to the defect(s) in the first place.[citation needed] For contract work, particularly work awarded by government agencies, quality control issues are among the top reasons for not renewing a contract.[3]
Maintenance check of electronic equipment on a U.S. Navy aircraft.

1 Total quality control 2 Quality control in project management 3 See also 4 Notes 5 References 6 Further reading

X-ray zoom series of a network adapter card.

1 of 3

8/21/2013 10:33 AM

environmental. It implies a complete overview and re-evaluation of the specification of a product. QIDW (quality in daily work). For instance.wikipedia. National Association of Call Centers. If the original specification does not reflect the correct quality requirements. 2007).[5] In practice. "What the Call Center Industry Can Learn from Manufacturing: Part I" (http://www. TQM is a comprehensive management approach that works horizontally across an organization. and documentation of findings about these requirements. is an approach that extends beyond ordinary statistical quality control techniques and quality improvement methods. the design of a pressure vessel should include not only the material and dimensions. quality control requires the project manager and the project team to inspect the accomplished work to ensure its alignment with the project scope. the free encyclopedia http://en. involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. SQC (statistical quality control). QFD (quality function deployment).pdf). Like many of these other /stories/InQueue/vol2no21. TQM provides a framework for implementing effective quality and productivity initiatives that can increase the profitability and competitiveness of organizations. Other acronyms include CQI (continuous quality improvement). projects typically have a dedicated quality control team which focuses on this area. etc. reliability and maintainability requirements. safety. Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQC (total quality control). ^ Dennis Adsit (November Total quality control "Total quality control". also called total quality management. quality cannot be inspected or manufactured into the product. 2 of 3 8/21/2013 10:33 AM .Quality control . but also operating. Retrieved 21 December 2012. rather than just considering a more limited set of changeable features within an existing product.Wikipedia. TQM is only one of many acronyms used to label management systems that focus on quality.nationalcallcenters.[4] Quality control in project management In project management.[citation needed] See also Analytical quality control Corrective and Preventative Action (CAPA) First article inspection (FAI) Good Automated Manufacturing Practice (GAMP) Good manufacturing practice Standard operating procedure (SOP) Quality assurance Quality management framework Eight dimensions of quality Notes 1.

php?title=Quality_control&oldid=562432283" Categories: Quality control Management Quality Production and manufacturing Design for X Engineering statistics This page was last modified on 1 July 2013 at 18:46. "What the Call Center Industry Can Learn from Manufacturing: Part II" (http://www. Juran's Quality Handbook.pdf).bldrdoc. Keller (2003). March 1983. 3 March 2003. CRC Press. 1 April 2010.html).opm.Quality control . ^ Phillips.html) 5. a non-profit organization.qacity.asq. 1 April 2010. Joseph (November 2008). 3 of 3 8/21/2013 10:33 AM . archived from the original (http://www.htm) on 10 August 2004. The Project Management Hut. Open Source Development Labs. ^ Total Quality Management (TQM) . Paul A. Retrieved 21 December 2012. "Quality Control in Project Management" (http://www.interscience. the free encyclopedia http://en.archive.nationalcallcenters.htm).org/qualityprogress/index. Joseph M.htm) on 9 October 2004.osdl. archived from the original ( /stories/InQueue/Vol2No22. 1 April 2010.htm). 2. retrieved 2 May 2010 Quality Progress Magazine (http://www.html). 3. ISBN 0824746147.Encyclopedia .html) on 5 June 2004. retrieved 2 May 2010 Retrieved from "http://en.wiley. retrieved 29 June 2009 The Quality Assurance Journal (http://www3. Retrieved 21 December 2012. References This article incorporates public domain material from the General Services Administration document "Federal Standard 1037C" ( (http://www. 2007). ^ "Position Classification Standard for Quality Assurance Series. Further reading OSDL Data Base Test Suite Backgrounder (http://web. GS-1910" ( Press releases. archived from the original ( Blanton Godfrey (1999)..saksoft. McGraw Hill.htm) (in support of MIL-STD-188).org/web/20041009213226/http://www.wikipedia. Quality Engineering Handbook.osdl. Saksoft. 29 May 2004. Text is available under the Creative Commons Attribution-ShareAlike License. Juran. additional terms may apply.qacity.its. ^ Dennis Adsit (November Wikipedia® is a registered trademark of the Wikimedia Foundation. Thomas Pyzdek. retrieved 2 May 2010 Quality Assurance in the View of a Commercial Analytical Laboratory ( National Association of Call you agree to the Terms of Use and Privacy Policy. US Office of Personnel Management.pdf). retrieved 29 June 2009 Home ( Retrieved 21 December /2003/2003_03_03_beaverton_backgrounder.Business Terms | Inc. By using this site. ISBN 9780070340039. retrieved 29 June 2009 QACity: Resources for Busy Testers (