KPIVs (Xs

)
X1 X2 X3 X4 X5 X6 X7 X8 X9 X10 X11

C/U

Process Map (Top Level) Process KPOVs (Ys) Y1 Y2 Y3 Y4 Y5 Y6 .

Step x1 x2 x3 x4 x5 x6 x7 x8 x9 x10 KPIVs (Xs) Computer Telephone printer personnel booklet customer Internet connection receipt of order checklist Electricity C/U C C C C C U C C C C 1 2 x1 x2 x3 x4 x5 x6 x7 x8 x9 X10 X11 Order receipt C ingredients C cooking utensils C Gas connection C raw materials C electicity U Staff C Chef C copy of generated bill sent C to kitchen oven C Pizza Packing case C .

2 X12 x13 x14 x15 Petrol expense for delivery c Dye for size measurement u weight measurement machine u managing multiple orders u 3 x1 x2 x3 x4 x5 x6 x7 x8 x9 x10 X11 x1 x2 x3 x4 x5 x6 x7 x8 x9 x10 assigning to delivery boy C carry bag(Insulated) C delivery boy C cooked pizza and other C stuffs Delivery vehicles C Address and other contact C details Generated bill C Safety Equipments C Rain Coat C Communication Device C Cash Change C delivery boy C vehicle C customer U customer contact details C pizza delivery boy C Receiving of cash C Cash Change c Communication Device c Feedback Booklet c Behaviour Of delivery Boy c 4 .

Process Map (Detailed) Process KPOVs (Ys) Waiter order copy customer complaint book communication to kitchen Bill generation Electricity Report y1 y2 y3 y4 y5 y6 y7 Receipt of order cooked pizza y1 Processing the order & assigning to delivery boy Pizza case y2 additional items to be suppliedy3 with pizza carry bag y4 communication to delivery boyy5 .

Processing the order & assigning to delivery boy delivery boy y6 generated bill to delivery boy y7 y8 y9 y10 Customers feedback booklet complaint booklet bill to customer Parcel pickup and Free Stuff travel for delivery Info about Special offers Behaviour Of delivery Boy y1 y2 y3 y4 y5 y6 y7 Pizza shop y1 system login y2 communication to shop manager y3 submission of cash to manager y4 y5 Deliver to customer Feedback by customer Y6oregano) & reporting back Returned stuff(chilly flakes and Vehicle used for delivery y7 communication device y8 Safety Gear y9 .

Inputs Suppliers .

SIPOC Diagram Outputs Process Customers .

KPIVs (Xs) X1 X2 X3 X4 X5 X6 X7 X8 X9 X10 Heredity Diet Smoking Exercise Meditation Yoga Alcohol Age C/U U C C C C C C U Step x1 x2 x3 x4 x5 x6 x7 x8 x9 x10 x1 KPIVs (Xs) Exercise regularity (%) Meditation time Diet Smoking (Cig/day) Alcohol consumption Heredity Age C/U C C C C C U Heart fitness Diet C .

2 x2 x3 x4 x5 x6 x7 x8 x9 x10 Exercise Heredity .

Process KPOVs (Ys) Life expectancy Available work days Y1 Y2 Maintaining Fitness Process KPOVs (Ys) Blood Pressure LDL HDL y1 y2 y3 BP Control Weight y1 .

y2 y3 Weight control .

KPIVs (Xs) X1 X2 X3 X4 X5 X6 X7 X8 X9 X10 Type of paint gun Type of Paint Surface cleanliness Paint viscosity Distance of gun Time of Painting Painter skill Drying Oven temperature Drying Time Ambient temperature C/U C C C C C C C C C U .

.

Painting Process Process KPOVs (Ys) Coating thickness T Gloss G Adhession Y1 Y2 Y3 Painting .

.

world-class-quality.com KPIVs (Xs) X1 X2 X3 X4 X5 X6 X7 X8 X9 X10 Cooking Method Heating Method Amount of Water Atmospheric Temperature Atmospheric Humidity Altitude C/U C C C U U U .www.

Process Map (Top Level) Process Rice Cooking KPOVs (Ys) Cooking Time Nutrition Value Taste Y1 Y2 Y3 .

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