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A Project Report On Human Resource Activity In Big Bazaar

A STUDY IN BIG BAZAAR SUBMITTED IN THE PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE DEGREE

OF MASTER OF BUSINESS ADMINISTRATION 2009-2011

Submitted To:Mrs. Nidhi P. Pillai

Submitted By:Akanksha Goswami MBA 4th Bhilai Business School, Chandrakuri Durg

CERTIFICATE This is to certify that the project work done on „Human Resource Activity in Big Bazaar ‟ Submitted to Bhilai Business School, Durg by Akanksha Goswami in partial fulfillment of the requirement for the award of degree Master of Business Administration is a bonafide

work carried out by her under my supervision and guidance. This work has not been submitted anywhere else for any other degree/diploma. The original work was carried out during “07-05-2011 to 20-06-20111” in Big Bazaar.

DATE:

Store Manager Ashis Mohan Big Bazaar Pandri Raipur

Declaration

I, the student of Master of Business Administration, Bhilai Business School, Durg Chhattisgarh, (20092011), hereby declare that this project report “Human Resource Activity In Big Bazaar” prepared, is my original work, which I had submitted in Big Bazaar to my guide Mr. Debasis Rath( People Office)

All the information and data given in my project are authentic to the best of my knowledge and taken from reliable sources.

Place: Bhilai

Akanksha Goswami

Acknowledgement

I would like to express my sincere gratitude to the management of the BHILAI BUSINESS SCHOOL, for their support and guidance provided during the MBA program and while doing this project. I specially thanks to Mrs. NIDHI P. PILLAI (Dean) for her perseverance and attention which she extended to us. I would like to thank my guide Mr.Debasis Rath ,Senior Executive HR and Mr. Ashis Mohan(Store karta) who helped me to complete this project. This acknowledgement is incomplete without giving special thanks to the persons who are directly or indirectly associated with the project. Last but not the least I pay my deep regard to my parents and gratitude to God, without whom I was not able to complete this project.

I do sincerely hope that my report would give value to the organization.

Akanksha Goswa

CONTENTS Chapters Chapter- 1 Title Introduction 1.1 Company Profile 1.2 Big bazaar promise 1.3 Vision, mission & core values 1.4 Organization Structure 1.5 SWOT Analysis Chapter-2 Introduction to Human Resource Management 2.1 Meaning 2.2 Objective 2.3 Key functions 2.4 Recruitment and Selection 2.5 Performance Appraisal 2.6 Training and Development Chapter- 3 Chapter- 4 Chapter- 5 Chapter- 6 Chapter- 7 Research Objective Research Methodology Data Analysis & Interpretation Findings & Suggestions Conclusion 7.1 The cases of satisfaction 7.2 The cases of dissatisfaction 71 – 74 48 – 49 50 – 53 54 – 66 67 – 70 17 - 47 7 - 16 Page No.

Reference Bibliography Appendix Questionnaire 77 – 79 75 – 76

Company Profile Pantaloon Retail (India) Limited, is India’s leading retailer that operates multiple retail formats in both the value and lifestyle segment of the Indian consumer market. Headquartered in Mumbai (Bombay), the company operates over 16 million square feet of retail space, has over 1000 stores across 73 cities in India and employs over 30,000 people. The company’s leading formats include Pantaloons, a chain of fashion outlets, Big Bazaar, a uniquely Indian hypermarket chain, Food Bazaar, a supermarket chain, blends the look, touch and feel of Indian bazaars with aspects of modern retail like choice, convenience and quality and Central, a chain of seamless destination malls. Some of its other formats include Brand Factory, Blue Sky, aLL, Top 10 and Star and Sitara. Future Value Retail Limited is a wholly owned subsidiary of Pantaloon Retail (India) Limited. This entity has been created keeping in mind the growth and the current size of the company’s value retail business, led by its format divisions, Big Bazaar and Food Bazaar.

The company operates 148 Big Bazaar stores, 169 Food Bazaar stores, among other formats, in over 70 cities across the country, covering an operational retail space of over 6 million square feet. As a focussed entity driving the growth of the group's value retail business, Future Value Retail Limited will continue to deliver more value to its customers, supply partners, stakeholders and communities across the country and shape the growth of modern retail in India. A subsidiary company, Home Solutions Retail (India) Limited, operates Home Town,

a large-format home solutions store, Collection i, selling home furniture products and eZone focused on catering to the consumer electronics segment. Pantaloon Retail is the flagship company of Future Group, a business group catering to the entire Indian consumption space.

Future Group Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of India’s leading business houses with multiple businesses spanning across the consumption space. While retail forms the core business activity of Future Group, group subsidiaries are present in consumer finance, capital, insurance, leisure and entertainment, brand development, retail real estate development, retail media and logistics.

Led by its flagship enterprise, Pantaloon Retail, the group operates over 16 million square feet of retail space in 73 cities and towns and 65 rural locations across India. Headquartered in Mumbai (Bombay), Pantaloon Retail employs around 30,000 people and is listed on the Indian stock exchanges. The company follows a multiformat retail strategy that captures almost the entire consumption basket of Indian customers. In the lifestyle segment, the group operates Pantaloons, a fashion retail chain and Central, a chain of seamless malls. In the value segment, its marquee brand, Big Bazaar is a hypermarket format that combines the look, touch and feel of Indian bazaars with the choice and convenience of modern retail. The group’s speciality retail formats include supermarket chain - Food Bazaar, sportswear retailer - Planet Sports, electronics retailer - eZone, home improvement chain -Home Town and rural retail chain - Aadhaar, among others.

Future Group believes in developing strong insights on Indian consumers and building businesses based on Indian ideas, as espoused in the group’s core value of ‘Indianness.’ The group’s corporate credo is, ‘Rewrite rules, Retain values.’ BIG BAZAAR Big bazaar is the company’s foray into the world of hypermarket discount stores, the first of its kind in India. Price and the wide array of products are the USP’s in Big Bazaar. Close to two lack products are available under one roof at prices lower by 0 to 60 per cent over the corresponding market prices. The high quality of service, good ambience, implicit guarantees and continuous discount offers have helped in changing the face of the Indian retailing industry. A leading foreign broking house compared the rush at Big Bazaar to that of a local suburban train. Big Bazaar is a chain of shopping malls in India, owned by the Pantaloon Group and which work on Wal-Mart type economies of scale. They have had considerable success in many Indian cities and small towns. Big Bazaar provides quality items but at an affordable price. It is a very innovative idea and this hypermarket has almost anything under one roof….Apparel, Footwear, Toys, Household Appliances and more. The ambience and customer care adds on to the shopping experience. “ Is Se Sasta Aur Accha Kahin Nahin !”

THE BIG BAZAAR PROMISES:

1. MANUFACTURER’S WARRANTIES ON ALL PRODUCTS: Big Bazaar promises to sell only the original products from the authorized dealers; so that all applicable products carry the original manufacturer’s warranty. To service any product purchased at Big Bazaar, customer can visit the authorized service centre of the manufacturer. The invoice accompanying the product is the warranty document. 2. GUARANTEED DELIVERY: Big Bazaar guarantees to deliver the exact product that has selected, without defects. In case of receiving a different product, or if the product is damaged in transit, the customer should contact it within the stipulated time period and Big Bazaar will ensure that it is replaced or refunded. 3. SECURE PAYMENT: It commits to ensure that no payment misuse happens, so we work with banks and payment gateways to ensure that your information is protected. Payments are protected both by it and by the policies of customer’s bank, and the chances of fraud in these channels are actually very low. Big Bazaar openly publishes its office addresses and is part of India’s largest retail company with a presence all over India – so you know how to contact us in person, if required. 4. OUR SIMPLE 7-DAYS RETURN POLICY: If customer has purchased something at Future Bazaar and the product did not meet its expectations or does not fit to his needs, then it can return the product to us; no questions asked, as long as it is in its original packaging and accompanied by its invoice. We will even make the return process simple for you – just contact our customer support and we’ll arrange to pick up the product from your home. Alternately, you can drop it off at the nearest Big Bazaar.

5. PROMPT CUSTOMER SUPPORT:

Our customer support is manned by dedicated call centre personnel, who can take decisions and resolve your problems. They are eager to solve your problems and are aware of the processes and means to handle them. In case they cannot solve the problem at their end, they will trigger the required action on your behalf or advise you the best possible method to a successful fulfillment of all your queries/issues. Be assured that when you call us, your call is being taken seriously.

GROUP VISION:

Future Group shall deliver Everything, Everywhere, Every time for Every Indian Consumer in the most profitable manner. GROUP MISSION: We share the vision and belief that our customers and stakeholders shall be served only by creating and executing future scenarios in the consumption space leading to economic development. We will be the trendsetters in evolving delivery formats, creating retail realty, making consumption affordable for all customer segments – for classes and for masses. We shall infuse Indian brands with confidence and renewed ambition. We shall be efficient, cost- conscious and committed to quality in whatever we do. We shall ensure that our positive attitude, sincerity, humility and united determination shall be the driving force to make us successful.

CORE VALUES: Indianans: confidence in ourselves. Leadership: to be a leader, both in thought and business. Respect & Humility: to respect every individual and be humble. Introspection: leading to purposeful thinking. Openness: to be open and receptive to new ideas, knowledge and information. Valuing and Nurturing Relationships: to build long term relationships. Simplicity & Positivity: Simplicity and positivity in our thought, business and action. Adaptability: to be flexible and adaptable, to meet challenges. Flow: to respect and understand the universal laws of nature.

Organization structure

Store Manger

Asst. Store Manager

Dept. Manager

Human Resources Visual Merchandising

CSD

Marketing Manager Asst. DM

Administration

Maintenance Team Leader Housekeeping Team Member Ware House

SWOT Analysis STRENGTHS  Through understanding of the needs of Indian consumers.  Vast range of products under one roof.  Benefit of being pioneer in the Indian retail industry.  Superior quality goods are available at reasonable prices.  Fast growing Indian middle class with reasonably good purchasing power.  It has a good brand name.  One stop shop for variety of products, increasing customer time and available choices. WEAKNESSES  Unable to meet store opening target so far.  Falling revenue per square feet.  Stiff competition from traditional (unorganized sector) OPPORTUNITIES  Potential rural markets.  Can enter into production of various products due to its in depth understanding of customer’s taste and preferences  Scope of expansion in smaller cities as there is a lot of opportunities.  There remains a large future scope for the retail industry in India, as incomes rise and consumption increases  The opportunity for widening the business all over India because Big Bazaar opens new stores in untapped market. THREATS  Government Policies encouraging the unorganized sector will affect adversely the big players.  High taxes in India suppress consumption  Smaller specialty shops and informal shops are sometimes able to avoid taxes, offering lower total prices to customers.

What is Loyalty? The degree to which customers are predisposed to stay with one company and resist competitive offers Six Ways in Building Customer Loyalty 1. SERVICE NETWORK The mantra for marketing professionals is service, service and more service! That‟s right! One of the best ways of ensuring your customers keep coming back to you is providing impeccable service. This includes everything from service at the point of sale to after-sales service, which builds a lasting relationship with the customer. Most manufacturers of white goods understand relationship marketing like no one else. The peculiarity lies in the product itself, where it might need to be serviced long after it is bought. Moreover, the purchase might have taken place somewhere different from where the service is required. Companies like Whirlpool levels. pride themselves on Eureka Forbes and superb customer service satisfaction

country. Remember, the customer is smart. He will judge your company even on small things like whether the salesperson reached in time. If he is late, the customer will never trust any claims of “zero error” quality made by you. So, watch out for service, the buzzword of the industry.

2. QUALITY CONTROL “You never get a second chance to make a first impression” was the tagline for „Head and Shoulders‟ shampoo years ago. Impeccable service too cannot save you if you do not deliver a good quality product each and every time. This is true especially for restaurants, where the food served has to be of the same quality time and again to keep customers coming back to you. Here, quality is conveyed via word-of- mouth. One bad experience is enough to ruin the impression forever. Another good way of assuring customers value the quality of your product is to get an outside agency or someone else to endorse the results. For instance, Colgate Toothpaste continually reminds the customer that it is endorsed by IDA, the Indian Dental Association and it is the brand trusted by most dentists. HLL gets customers to talk about their “Pond‟s Age Miracle” range of cosmetics and Dove soaps in their television ads, to endorse the quality of their products. That is also the psyche behind prompting a customer to try out the product. If a Vim Bar is a good dishwashing bar for Mrs X, a housewife, it has to be good for you too! If others say that your product is good, it‟s gotta be good!

3. CONSTANT INNOVATION

“Once a customer, always a customer”, is no longer true in these days of fluctuating brand usage. Customers now have more choices than

before and are more willing to try out new brands. This fickle-minded buying warrants a constant focus on the changing mindset of the customer. The brand too has to change with customer tastes. Nestle India does it best with its brand of Maggi food products. They now have variants for their instant noodles like „Dal Atta Noodles‟ and „Rice Noodle Mania‟. Their competitors in the food segment, HLL (Hindustan Lever Limited, now called Hindustan Unilever Limited) tickled the Indian palate by making multiple variants of the traditional Tomato Ketchup in flavors like mint, tamarind and chilli. Amul, which has a strong presence in the ice-cream segment, sensed the need to keep the health-conscious customer in its kitty by adding the new Probiotic range of sugar free ice-creams! Kellogg‟s Chocos are now available in a new flavour – Chocos Toffee to keep the children happy and dedicated! Innovation is the name of the game and timing is everything!

4. DIVERSIFICATION INTO SIMILAR PRODUCT LINES If a customer feels that Dove Soap is the best for her skin, why not make her think the same way about shampoos as well? That‟s exactly why the brand name has now been extended to shampoos in the Indian market. Stretch the loyalty and benefits associated with a brand to include other similar products. Lotus Herbals, for instance, makes chemical-free skincare products like creams, lotions and sunscreens. It has a strong base of happy customers because of its USP - „herbal ingredients‟. Now, it has also launched its „herbal‟ range of cosmetics on the shelves. So the same IBSAR Pune

customers have a choice of using herbal preparations for their lipsticks and eye shadows as well. Chances are, they will be only too eager to try them out! Even when it comes to food products, brand loyalties can be stretched further. Knorr Soups, manufactured by HLL, extended their “instant soup powder” mixes to include “instant make-a-meal” powders for Chinese recipes. They now offer instant Chinese Manchurian, Hot & Sour, Chilli and other preparations for a quick meal at home. Amul too capitalized on its distribution network to deliver different products to its customers. They started from milk and now provide butter, ghee, cheese and even icecreams.

5. STRONG DISTRIBUTION CHAINS

If I want to buy a product, it must simply be available. For fast moving consumer items, it means availability at the nearest grocer. From personal experience, I can tell you how important this is. I like Nestle‟s Munch chocolate a lot, but many a time I end up coming home with a Cadbury‟s Perk in hand, due to unavailability of the other brand. Perk tastes just as good, and pretty soon I ended up asking for Perk at the local grocery shop instead of Munch. This shows how just availability or lack of it can affect the customer‟s brand choices forever. For a long period Amul faced a similar problem with its products. Originating from Gujarat, the availability of its products was restricted to the home state and a few neighboring ones. Consciously, after a lot of effort Amul successfully expanded its distribution chains throughout IBSAR

the country. An effective media campaign helped pass this advantage on to the customers. If you want people to keep buying your brands, make sure the grocery store around the corner stocks it.

6. REINFORCE THE DECISION Lastly, after people have tried your product, tell them that they have made the right decision. What better example to give you than the Pepsi ad which said, “Yehi hee hai right choice baby, aha!” You will have customers hanging on to you forever. The human mind looks for signals to reinforce the decision made by it, to tell itself that yes, you were correct! It‟s no wonder then that the L‟Oreal ad shows Aishwarya Rai spouting the phrase “Because you‟re worth it! Customer loyalty towards your brand can give you the advantage of decreased cost of advertising. You can also increase the price of your brand to capitalize on the same. So, go ahead and take the plunge into the world of brand loyalty! Benefits •Customer loyalty towards your brand can give you the advantage of decreased cost of advertising. •You can also increase the price of your brand to capitalize on the same. Loyalty Sales % = Sales through the Loyalty Card X 100 Total Sales

Customer Loyalty programs need to stay fresh, be easy to administer, and tightly integrate with the central price file and all the customer touch points. Successful Loyalty programs pinpoint value to a specific

group of consumers. The continuous change in programs keeps consumers engaged and avoids the attitude of entitlement. The Retalix customer loyalty application suite, however, is not your runof-the-mill solution. It is comprehensive, easy to administer, and effective. Retalix Loyalty is a real time, online, centralized system that manages the Loyalty and Promotional marketing campaigns for Grocery and Analysis tool, a Convenience Store Retailers. Coupled with the Retalix 1-to-1 Targeted Marketing retailer can easily reward customers according to their specific taste and loyalty level via a multitude of reward programs to keep it fresh and fun. Moreover, through a tight integration with the Pricebook, POS and Fuel Pumps, electronic rewards can be fulfilled for the consumer right at their purchase location.

Retalix Loyalty includes: Integrated POS and Pump interface to collect data, print Loyalty program information on the receipt, display messages to the cashier and customer, discount items, and redeem e-gift certificates, tender credits, and loyalty points

Net-based online communications architecture Multiple set of basic programs (Charity, Continuity,

Sweepstakes, e-Coupons, Points) Tiered pricing rewards (electronic discounts) including fuel, according to loyalty levels Reports to measure loyalty not only by gross spending but also

Reports to measure program participation by store and chain Net-based Centralized Management System Retalix 1-to-1, Targeted Marketing

Why the card is not being used?

Customer forgets their card. Customer doesn‟t know the benefits of card. Quality of temporary card is very poor. Cashier forgets to ask about the card. Many unwanted details are to be filled in form by customer. Target given to us is to increase the loyalty sales up to 75% from 53% within the period 2 months

Weeks Loyalt

I 53.4

II 56.

III 59.6

IV 60.4

V 65.

VI 68.

VII 76.

VIII 79

90 80 70 60 50 40 30 20 10 0 I II III IV V VI VII VIII Loyalty Sales %

There was a questioner, which was filled by me from the customer to know the feedback of the customer about the “Cut Fruits & Vegetables” which was put in the chiller section of the store. The format of questioner is as follows:

Findings of the questionnaire Quality of Product Of BIG BAZAAR

45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 30% 40%

20%

10%

Excellent

Good

Average

Poor

Are you getting all the products, which you want?

60%

50%

40% 30

30%

20% 1 10%

0%

Yes

Almost

No

Are you consuming our packed Fruits & Vegetable?

90% 80% 80%

70%

60%

50%

40%

30%

20%

10%

5%

0%

15%

Regular

Not Regular

No

Why you are not buying cut F & V?

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 88%

5%

7%

The result of the survey is that, any of the customers no like to buy cut F & V from BIG BAZAAR. Major reasons for this are Quality, Indian Culture & Price.

This is a card which was given to the customer at free of cost. This card helps to increase the loyalty sales percentage of the store. Benefits of this card are: Customer will get 1% point of his purchasing amount added to his\her membership card. When these points will become 25, it means that 25 points is equivalent to 25/-. He\she will be able to redeem his\her points & get a discount of 25/With this card customer will get “Accidental Death Insurance” of 50000/- by default. If customer will recharge their Hutch, Reliance, Airtel & Idea mobile from CSD then also 15 point of the amount he recharge will be added to his card. In starting customer will get temporary card, which is valid for 180 days. Within 180 days customer will get permanent card, which is look like plastic card at postal address given by the customer in the form for issuing of RelianceOne Membership Card. Conditions for eligibility of permanent card are as follows: Customers have to do a purchasing of 1500/- with the help of card within 3 months from the issuing date OR he have to scan his card at least 10 times. If above criteria is not fulfill then in next 2 months customers have to do a purchasing of 600/- with the help of card OR he have to scan his card at least 6 times.

CUSTOMER INFORMATION CHANGE REQUEST

If customer wants to change his Postal address, Telephone Number or Email ID then customer have to fill the “Customer Information Change request”. Process to be followed for change of Customer Information Take a printout of the Customer Information Change Request form. The customer has fill up all the required details mentioning his Reliance One Membership card number. The customer has to sign the request form and hand it over to the MSR. The MSR checks for the following on the form Reliance One membership number First Name Last Name Information regarding change request Date Customer Signature The MSR then fills up the information in the “FOR OFFICE USE” space. The format for request ID is store code- date in DDMYY- serial number stating from 0001. The MSR fills up the MSR code and signs in the space provided. This entire request should be filled separately and kept at the store under lock and key. Once the system for making these changes is live, all these forms have to be sent to the data entry center for the processing. The data for dispatch will be notified later. The format of

UNDERSTANDING PLANOGRAM

A planogram is a diagram of fixtures and products that illustrates how and where retail products should be displayed, usually on a store shelf in order to increase customer purchases. It is an arrangement of different products in the most appropriate order with optimum utilization of available space. It also shows the exact quantity of each product in the store as well as its position on a particular bay & shelf. They may also be referred to as plannograms, plano's, plano-grams, plan-o-grams, schematics (archaic) or POGs. A planogram is often received before a product reaches a store, and is useful when a retailer wants multiple store displays to have the same look and feel. Often a consumer packaged goods manufacturer will release a new suggested planogram with their new product, to show how it relates to existing products in said category. Planograms differ significantly by retail sector. Fast-moving consumer goods organizations and supermarkets largely use text and box based planograms that optimize shelf space, inventory turns, and profit margins. Apparel brands and retailers are more focused on presentation and use pictorial planograms that illustrate "the look" and also identify each product. Since the purpose of a planogram is to communicate how to set the merchandise to increase customer purchases, much research often goes into the layout of a planogram. Attention is given to adjusting the visibility, appearance and presence of products to make them look

more desirable, or to ensure sufficient inventory levels on the shelf or display. There are some consulting firms which specilize in retail space layout and planogramming. Some chain stores and wholesalers also create and maintain planograms for their stores. Planogramming is a skill developed in the fields of merchandising and retail space planning. A person with this skill can be referred to as a planogrammer. Scop e To study and re-engineer the existing Planogram. Purpos e • To communicate how to set the merchandise. • To increase customer purchases. • To adjusting the visibility, appearance and presence of products • To make them look more desirable. • To ensure sufficient inventory levels on the shelf or display. • To use space effectively whether floor, page or virtual. • To optimize short- and long-term returns on investment into retail space. • To provide a logical, convenient and inspiring product-customer interface. • To make right selection of products available.

• To facilitate communication of retailer‟s brand identity. • To maximize profit per centimeter of shelf space. • Understand the relationship between space, sales and prof

Merchandisin g Merchandising refers to the methods, practices and operations conducted to promote and sustain certain categories of commercial activity.

Visual Merchandising (VM) is the art of presentation, which puts the merchandise in focus. It educates the customers, creates desire and finally augments the selling process. Visual Merchandising helps in: Educating the customers about the product/service in an

effective and creative way. Establishing a creative medium to present merchandise in 3D environment, thereby enabling long lasting impact and recall value. Setting the company apart in an exclusive position. Establishing linkage between fashion, product design and

marketing by keeping the product in prime focus. Combining the creative, technical and operational aspects of a product and the business. Drawing the attention of the customer to enable him to take purchase decision within shortest possible time, and thus augmenting the selling process.

PROCEDUREOFREPLENISHMENTOFSTOCK

The whole system of BIG BAZAAR is connected through an ERP SOFTWARE i.e. SAP and the replenishment procedure is based on auto indenting & manual indenting.

Auto Indenting MBQ of each SKU is already stored in the system of DISTRIBUTION CENTRE. (D.C. is the place from where the required quantity of stock is sent to the respective stores.) As & when sales of a particular SKU takes place it is automatically recorded in the system. Within 3 days D.C. dispatches the required quantity of each SKU to the store, to maintain the MBQ level of each shelf.

Manual Indenting Before closing the store daily CSA of each category identify therequirement of each SKU and communicate it to supervisor and finally it is feed to SAP or mailed to Distribution Centre (D.C.) to maintain the required level of inventory

Research Objective  To know human resource functions of Big Bazaar.  To know training methods used in Big Bazaar.  Determining and evaluating the effectiveness of the training methods..  To know training and development can help store to achieve its target.  To know the performance appraisal system of Big Bazaar.  To know the recruitment and selection procedure of Big Bazaar.  To know benefits provided to employees.

Research Methodology The study is based on personal decision, interview schedules, documentary observation; the data has been collected from the executives of the organization and through the published sources. The study is based on the outcomes of personal interviews and documentary observation. But the extreme care has been taken to involve the constructive suggestion from the executives. The success of research basically depends upon the method, which is adopted to solve the research problem i.e. A. To collect desired information and data in a systematic manner. B. Appropriate selection of method is necessary.

Method of collection Questionnaire:Questionnaire I have prepared consists of a number of questions printed or typed in definite order on a form. Questionnaire is filled by respondents who are expected to read & understand the questions & write down the reply in the space meant for purpose in questionnaire itself. Questionnaire contains simple & straight forward questions for the respondents. Survey:Survey I have done is concerned with describing, recording, analyzing & interpreting conditions that either existed or exist. Surveys are example of field research. Sample Unit:Sample size I have taken is the representative unit of the population. It is feasible to cover entire population so; the sample size taken 58.

Source of Data

Primary Data:  Direct Personal Interview with my project guide at Big Bazaar  Direct Oral Investigation, survey reports and other concerned employees at Big Bazaar. Secondary Data:  Published data about Future Group through newspapers, magazines, journals and books.  Company information from Future group official website.

DATA ANALYSIS & INTERPRETATION

1. Do you like your job and your organization where you work?

Employees

Yes No

Interpretation In the survey of 55 samples all employees like their job and there organization.

2. Did you get induction from company?

Employees

Yes No

INTERPRETATION: In the survey of 55 samples out of which 49% of the employees get induction by the company.

3. Are you aware of performance appraisal of the company?

Yes No

INTERPRETATION In survey of 55 samples 89% of employees are aware of performance appraisal of the company.

4. If you get an opportunity would you like to change your section?

Employee

Yes No

INTERPRETATION In survey of 55 samples 67% of the employee doesn’t want to change their section.

5. Did you get salary at right time?

Employees

Yes No

INTERPRETATION In survey of 55 samples 100% employees said that they get salary at right time.

6. Do you think your grievance are properly handled and redressed?

Employees

Yes No

INTERPRETATION In survey of 55 samples 89% of the employees said that their grievance are properly handled and redressed.

7. Are aware of training program of the organization?

Employees

Yes NO

INTERPRETATION In survey of 55 samples 83% of the employees know the training program of the organization.

8. Did you get any motivation from training program?

Employees

Yes No

INTERPRETATION In survey of 55 samples 90% of employees said that they get motivation from company training and development program.

9. Are you aware of your salary structure?

Employees

Yes No

INTERPRETATION In survey of 55 samples 81% of the employees know the salary structure of the company.

10. Are you getting any career development program by your company?

Employees

No Yes

INTERPRETATION In survey of 55 samples 92% said they get career development program by company.

11. Did you get any incentive when you achieve target?

Yes No

INTERPRETATION In survey of 55 samples 96% of the employees said they get incentive when they achieve target.

12. Do you feel performance appraisal is motivating factor for you?

Employees

Yes

No

Interpretation In survey of 55 samples 87% of the employees said that they get motivation from performance appraisal.

SWOT Analysis

Strength

Weakness

 Employee is considering as biggest asset of the company.  Regular training program.  Salary is provided at right time.  Good atmosphere to work.  Policy followed by the company is very good.  Company is very strict about is policy.

 Training is provided to each employee but not in regular basis.  Employee get bore by doing same kind of work.  Salary is less and working hour is more.  Lack of motivating factor.

Opportunities

Threats

 Targeting more employees for development.  Career progression by Shiskha, seekho, PRISM  More training program for employees.  Increase the standard of manpower.

 Many competitors are there.  Employee resists change by company policy.

Findings After Data Analysis & Interpretation, I find that:-

 100% of the employees like their job and organization.  89% of the employees are aware of performance appraisal of the company.  67% of the employee doesn’t want to change their section.  100% of the employee said that they get salary at right time.  89% of the employee said their grievance are properly handled and redressed.  83% of the employees are aware of the training program of the Organization.  90% of the employee said that get motivation from the training.  81% of the employees are aware of their salary structure.  92% said they are getting career development program by their company.  96% of the employees said they get incentive when they achieve their target.  87% of the employees said they get motivation from performance appraisal.

Apart from this my finds are:  Department manager and team member daily try to achieve their target.  Employees are happy with atmosphere of the Big Bazaar.  Employees like the work environment of the company.

Suggestions  Company should more focus on the training program of the employees.  Training should be provided in every quarterly to each employee.  Training provided by the store Guru should be more motivational.  Employee’s performance improvement should be judge after training program.  Employees section should keep on changing.  Quality of manpower should increase.  In store training should be provided by trained trainer.  Induction should be given every employee.

Conclusion Future Group promises a glowing future for itself and the country’s development in order to improve the benefit and the standard of living of the people of the state and the country. The company is reaching out to all the sections of the society as it is creating a hypermarket where not only the rich people shop but also the middle and the lower class customer come to enjoy the whole shopping experience. After 45 days of vocational training I came to the conclusion that the employees of the future group are satisfied with their training and dissatisfied in few other ar

The Cases of satisfaction are  Employees are satisfied with the training and development program.  Employees are satisfied with their work environment.  Employees are satisfied with the facilities there provided at the time of training.

BIBLIOGRAPHY & WEBLIOGRAPHY BIBLIOGRAPHY  Essentials of Human Resource Management And industrial Relation:  Training and Development of Employees: WEBLIOGRAPHY www.citehr.com www.futuregroup.com www.futurebytes.com www.managementparadise.com P.Subba Rao Raymond A.Noe

ANNEXURE

QUESTIONNAIRE

Name:

1. Quality of Product in Big Bazaar a. Excellent b. Good c. Average d. Poor

2. If the answer of question no. 1 is C or D then name the product not satisfying you.

3. Are you getting all the products, which you want? a. Yes b. Almost c. No

4. If the answer of question no. 2 is B or C then name the products which is not satisfying you a. Fruits & Vegetables Dairy b. Processed Foods e. Bakery c. F.M.C.G. d.

5. Whether we are fulfilling your requirement timely. a. Always b. Not Every time c. No

6. If the answer of question no. 6 is B or C then why you are not getting the product at right time. a. Not available in the store other b. Bad quality c. Price d. Any

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