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Kulliyyah Department Programme Name of Course / Mode Course Code Name (s) of Academic staff / Instructor(s) Economics & Management Sciences Graduate School of management (GSM) Master of Business Administration (MBA) Operations Management MGT 6240 Prof. Dr. Rafikul Islam

Operations Management (OM) is increasingly becoming a topic of critical importance for manufacturing and service firms to survive and thrive in today’s turbulent business environment. This course Rationale for the will develop students understanding of the strategic significance inclusion of the course / of OM and its role in developing a competitive advantage in the module in the programme marketplace. In addition, it will show students the importance of the relationship between operations and other business functions for building competitive superiority. Semester and Year Trimester III, 2012-2013 Session Offered Core for MBA; Elective for MMgt Status Level Proposed Start Date Batch of Student to be Affected Graduate Semester 3, 2012/2013 Current Intake Face to Face Case Presentations Assessment Independent Learning Class Preparation, Assignment Preparation & Revision 79.5

Total Student Learning Time (SLT)

31.0 Credit Value / Hours Pre-requisites (if any) 3 NIL


Total Guided and Independent Learning




Develop aptitude to find out optimum location for a particular business enterprise. Statistical Process Control (SPC) to ensure quality in the manufactured products or the services delivered. 3. 3. undertake and develop a small project by applying various principles and tools of OM This will enable them to develop teamwork. Apply various principles. Apply quality management tools. Develop a viable operations strategy for an organization. Materials Requirement Planning. 2. 6. students should be able to: 1. 6. Manage the organization’s supply-chain effectively. 5. Apply the concepts of Aggregate Planning. 2. e. To identify and evaluate a range of tools appropriate for analysis of operating systems of the firm. To understand the applications of OM’s policies and techniques to service sector as well as manufacturing firms. 5. Upon completion of this course. To identify and evaluate the key factors and the interdependence of these factors in the design of effective operating systems. and techniques towards improving productivity in the organization. To understand the interdependence of the operating system with other key functional areas of the firm.Co-requisites (if any) NIL The objectives of this course are : 1.. To understand the role of OM in the overall business strategy of the firm. 4. Students are required to form groups. 4. Type of Assessment Description Lectures Direct instructions Group discussion Cooperative learning Small projects/Assignments Cooperative learning and assignment evaluated Presentation Communication and Presentation skills evaluation The courses is mainly concerned with the introduction of concepts of OM.g. provide the analytical tools and techniques. To identify and evaluate comparative approaches to OM in an international context. critical thinking and analytical skills. Just-in-Time in managing business operations. The Course Objectives Learning Outcomes Transferable Skills: Teaching-Learning and assessment strategy Course Synopsis . tools.

3. 4. presentations.6 2. Capacity determination.3.3. Location layout.2. Process choices. competitive priorities. aggregate planning. Apply quality management tools. Inventory. Apply various principles. Apply the concepts of Aggregate Planning.operations management decisions to be addressed include. tools. and techniques towards improving productivity in the organization. LO 1-6 1. 5. Mapping of the course / module to the programme aims Mapping of course / module to the Programme Learning Outcomes Programme Outcomes Learning Outcome of the course O1 O2 O3 O4 O5 O6 Lecture.. and positioning the firm in the market place.Just-inTime in managing business operations. e. √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Content outline of the course / module and the SLT per topic . distribution. Group project. but not limited to: Operations strategy. Statistical Process Control (SPC) to ensure quality in the manufactured products or the services delivered. Materials Requirement Planning.g. Short term Scheduling . short term scheduling and quality management system Mode of Delivery Assessment Methods and Type / Course Assessement State weightage of each type of assessment. Group discussions. Develop a viable operations strategy for an organization 2. Develop aptitude to find out optimum location for a particular business enterprise.4 . Manage the organization’s supply-chain effectively.5 1-6 1-4 Method Final Examination Group project Case analysis and presentation Class Participation Mid-Term Exam % 40 20 10 10 20 O7 O8 O 9 1. 6.

.5 Chapter 10 8. (2011). & Render.5 11 Chapter 14 12 18 Chapter 16 13 .5 5 15. Final Examination Main references supporting the course 15 Required Heizer.5 Chapter 1 Chapter 2 Operations 6. Upper saddle River. J. 10th Edition. . B.5 Chapter 11+ Supplement Chapter 13 10 8.5 3  Human Resources and Job Design  Work Measurement  Statistical Process Control Case Presentation: Group 1  Capacity Planning Case Presentation: Group 2 Midterm Exam and Case Presentation: Group 3  Location Decisions Case Presentation: Group 4  Layout Decisions Case Presentation: Group 5  Managing the Supply-chain Case Presentation: Group 6  Aggregate Scheduling Case Presentation: Group 7 Material Requirement Planning Case Presentation: Group 8  JIT.5 8.5 6 8.Weeks 1 2 Topics  Introduction to Operations Management  The Global Strategy Environment and Learning Task/Reading Hours 6. Operations Management.5 8 Chapters 9 9 6.5 4 Supplement of Chapter 6 Supplement of Chapter 7 7. Lean Operations. and the Toyota Production Systems Case Presentation: Group 9 6.5 7 Chapters 8 8.

6th Edition.. R. Upper zaddle River. 9 edition. M..W. Director.New Jersey: Pearson. New York: John Wiley & Sons. Ritzman. Dr. B. Prepared by: Checked by: Approved by: Prof. & Taylor III.. Additional references supporting the course Recommended Krajewski. Operations Management: Processes and Supply Chains. Zabeda Abdul Hamid Programme Head Prof. (2009).K. Dr.P. & Malhotra. (1010). New Jersey: Pearson. Operations Management along the Supply Chain. Rafikul Islam Instructor Dr. L. GSM .J.thL.S. AAhad Osman Gani. Russell.

1. 7. execute and evaluate strategies and action plans with an objective mindset. Use relevant skills and strategies learnt in business and management for professional and personal development. 4. Develop managerial and entrepreneurial skills in relevant fields. 2. Professionalism Communication Problem Solving and Scientific Skill Information Management and Lifelong Learning Managerial and Entrepreneurial Leadership and Team Skills Understand the characteristics of effective leadership styles and demonstrate leadership skills in group activities. students are able to : Demonstrate familiarity with established knowledge in the field of business and management and awareness of current development therein. 8. 5. At the end of the programme. 6. Develop teamwork skills and apply knowledge in a socially responsible manner for the progress of the nation and the ummah. Attitudes. 9. Demonstrate commitment to ethics. Develop communication skills to constructively meet diversity in the globalizing workplace Develop understanding and analytical capabilities to plan. autonomy and professionalism in the workplace and everyday life. Apply necessary skills in information management and information technology and apply effective strategies for lifelong self-improvement. 3. Keyword Knowledge Practical Skills Social skills and Responsibilities Value. .

etc A number of end-of-the case questions (minimum three) based upon the case Answer of the questions in ii. provide the following: i. just state the nature and type of business of the company) . The case may involve a number of issues in OM such as productivity measurement. Inc Wolf Motors Group assigned 1 2 3 4 5 6 7 8 9 Format of the case write-up:  Company background (if you do not find any information about the company through any source.000 words). After careful studying the case. Part A Imaginative Toys Hightec. above from the group’s standpoint ii.GROUP PROJECT Every group needs to develop an Operations Management case. All the students in the class should go though the all the cases. quality management. CASE ANALYSIS The following nine cases will be assigned to nine groups (formed from the whole class). The report length could be about 10-12 pages (double spacing). A comprehensive description of the case (minimum 3. A report is to be prepared following the prescribed format as given below. On the presentation day. ALL the members of the group are required to present the case. job design. operations strategy. iii. Case Title Chad’s creative concepts The pizza wars come to campus The case of the missing reservation The facilities maintenance problem at Midwest University Bayfield mud company Fitness Plus. The group can select a large/medium sized company for this purpose. supply-chain management. the report should be submitted to the instructor on the day of presentation.

    Summary of the case Answer of the questions Conclusions Recommendations .